Terrible service. We had an accident on the way to our departure. No evidence whatsoever that they did anything to try and assist with Disney or Eurocamp, just hid behind policy tents and told tough l... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
This is second time of using magic breaks to book holiday to disneyland paris but this time was made outstanding by sales expert Cheryl. She has answered about 5000 questions and is credit to the c... Näytä lisää
Yritys on vastannut
It’s not often you come across someone who works as hard as Emma did and is genuinely so lovely at the same time. She was absolutely brilliant, and I’m so grateful for everything she did to help mak... Näytä lisää
Yritys on vastannut
Very pleasant experience booking with Magic Breaks. Had a few special requirements that I couldn’t add online so was put through to Jessica who was extremely helpful. Booked very easily and talked me... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Yrityksen kirjoittama
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Yhteystiedot
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, Yhdistynyt kuningaskunta
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
First time booking
First time booking, I did put 3 start because I didn't went to my holiday yet. Bit was very easy to book, and confirmation was straight forward
19. kesäkuuta 2026
Vastaus yritykseltä MagicBreaks
Thank you for your feedback, we hope you have a magical time!
Vastaus yritykseltä MagicBreaks
Thank you for your valuable feedback!
Great experience booking a last minute…
Great experience booking a last minute trip to Disneyland Paris with Magic Breaks. Simon was immensely helpful.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your lovely feedback! Simon will be delighted to read this!
Vastaus yritykseltä MagicBreaks
Thank you for your 5-star review!
Easy and great customer service
Made a booking very easy and Alex has been very helpful and answered all my questions I have at the moment, egrets experience so far 😀
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your kind words! Alex will be delighted to read this!
Can’t recommend Alex enough
Can’t recommend Alex enough. Booking holidays for a large family is very daunting, but Alex has made it so easy and straight forward. Always available, super quick replies and answered all of my multiple questions. Can’t thank and recommend enough, will definitely be using again!
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your lovely review! We're delighted you're happy with Alex's service!
Cheryl has been really helpful
Cheryl has been really helpful, communicating has been fab, helping us get the best prices and the timings we wanted, very excited for our holiday now
11. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your kind words! Cheryl will be delighted to read this!
Always hesitant about using these…
Always hesitant about using these services as you want to make sure its legit BUT, I was really happy with the service and support I have received
Arranging a trip to Disneyland Paris , I was given all the support, information and guidance I needed.
A lovely lady called Cheryl was bombarded by lots or questions I had to ensure I got everything I needed. Would recommend Magic Breaks as I have received a little more than I expected so very happy
4. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your lovely feedback! We're delighted you're happy with Cheryl's service!
We’ve just booked our second Disney…
We’ve just booked our second Disney trip with Magic Breaks – this time to Florida – and I wanted to give a special mention to Krista for her outstanding customer service.
Planning a Disney Florida holiday can be overwhelming with so much information to take in, but Krista made the whole process easy and enjoyable. She kept in touch throughout, answered all of our questions promptly, and was genuinely excited for us as our plans came together.
Nothing was too much trouble, and her knowledge, enthusiasm and professionalism gave us complete confidence in our booking.
Thank you, Krista, for making the experience so enjoyable. You’re a real credit to Magic Breaks!
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you so much for your lovely review - We will pass your praise along to Krista.
Your loyalty means a lot to us!
I love Magic Breaks
I love Magic Breaks...Have just booked our 4th Disney trip with them, this time to Orlando next year...Cheryl Smith our Sales Advisor arranged everything we wanted so efficiently and answered all my questions. Thank you Magic Breaks and Cheryl.
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you so much for your kind words! Cheryl will be thrilled to read this...Your loyalty means a lot to us!
Vastaus yritykseltä MagicBreaks
Thank you for your great feedback!
Easy to use website
28. toukokuuta 2026
Vastaus yritykseltä MagicBreaks
Thank you for your valuable feedback!
Great experience
Corresponding with Cheryl was really easy, she was incredibly helpful and quick to reply. I am based in Australia and we don’t have a service like this access Disney deals that are only available in the UK, so Magic Breaks bridged that gap in a stress free way- the process was super simple. Highly recommend.
25. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your great review! Cheryl will be thrilled to read this - Your recommendation means a lot to us!
Disappointment and Anger and Warning to others
After making a booking with Magic Breaks I can honestly say it was a horrific experience and spoiled what was supposed to be a happy special occasion . The staff including Natalia failed to deliver an efficient service. Legal action is commercing and i would strongly recommend NEVER to use this company again .
I have never felt so let down by a company and again strongly recommend not to use them .
Update
I am already in contact with the complaints team before I commmece legal action , you have devastated and ruined my partner 40th birthday and will be held accountable
15. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your feedback. We're terribly sorry to hear this and this is not the experience we would like you to have. Please email customercare@magicbreaks.co.uk with your reference number and query so this can be investigated further for you.
We live in New Zealand and booked our…
We live in New Zealand and booked our Disneyland Paris holiday through Magic Breaks. From booking to paying, flights, accommodation, park tickets etc etc everyrhing was perfect. The couple of queries i had were answered immediately. Excellect customer service and an amazing holiday. THANK YOU XX
4. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your lovely review! We're thrilled you're happy with our service - Have a magical time!
Superstar customer service.
Cheryl Smith was the best help, she was kind and so patient with me and all my questions and worries. Thank you again, I can’t wait to go to Disney!
7. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for you're lovely feedback! Cheryl will be delighted to read this - we hope you have a magical time!
Vastaus yritykseltä MagicBreaks
Thank you for your kind review!
Orlando booking
Very quick turnaround for responses. I saw on the email chain we had over 35 to and fros to get it organised and deposit paid.
Very accommodating to our family dynamic.
Only thing to improve would be that I tried rininging a couple times at the end but couldn't get through and was super quiet for the answer phone- I think
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your kind feedback- we're pleased to hear we could accommodate your family's needs. We do apologise for the difficulty you had trying to call us. Please also see below contact options for future reference:
General Opening Hours
Sales (New Bookings)
Telephone 0330 880 5001: Monday - Sunday (8am - 10pm)
Live Chat: Monday - Sunday (8am - 10pm)
Whatsapp: 02034724854
Email: bookings@magicbreaks.co.uk
Customer Care (Existing Bookings)
Telephone 0330 880 5006: Monday - Friday (9am - 6pm)
Live Chat: Monday - Sunday (9am - 6pm)
Whatsapp: 02034724854
Email: customercare@magicbreaks.co.uk
Cheryl was super quick and efficient…
Cheryl was super quick and efficient with everything regarding our booking for Disneyland. She was happy to do multiple quotes and change certain things such as flight times. Very quick response and supper happy with the service. Thanks Cheryl x
30. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your lovely feedback! Cheryl will be delighted to read this!
Returning customer cause they are…
Returning customer cause they are reliable and helpful. Thank you to Cheryl Smith for her assistance with our latest booking
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä MagicBreaks
Thank you for your great feedback and loyalty! Cheryl is a valuable member of the team.
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