Usual high standard of service and quality. My partner is using the Rose Quartz & Moss Agate wands to help with healing of her skin and lips (Rose Quartz specifically) after a long course of steroids,... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Wow!! I have truly never before purchased such amazingly precious and powerful crystals like these! Firstly, i praise Madagascan Direct for their astounding and magnificent range of treasure and t... Näytä lisää
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My purchase of Moss/Tree Druzy Agate slice, the specimen I received was dull and disappointing it lacked clarity. The image on your website exhibited fine contrast and a lovely deep green colour! I c... Näytä lisää
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Yet another absolutely stunning crystal pebble! Every single one I've bought from Madagascan Direct has been perfect! The only problem I have is that the minute I've bought one, I find another that I... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Discover an exciting new world of crystals and fossils with Madagascan Direct, the retail website for Hidden Earth Ltd. As importers of high quality fossils and crystals from all over the world, with a speciality in Madagascan pieces, we have a large range of unique crystals for sale from Madagascar and fossils for sale from Madagascar, as well as rocks and minerals from all over the world.
Yhteystiedot
Yhdistynyt kuningaskunta
- 01666 577 713
- enquiries@madagascandirect.com
- madagascandirect.com
4,7
Erinomainen
120 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lovely quality and delivered swiftly
10. helmikuuta 2025
Vastaus yritykseltä Madagascan Direct
Dear Damon,
Thank you so much for your review: we are very glad your order went smoothly.
Thank you also for all the support you've given us, it's much appreciated!
Best wishes,
Alisha and Mark
Madagascan Direct
The best 🙌
Everything I order from this company is amazing and even better in person 🤩 they have really unique, high quality fossils and crystals & package them really well! 💚
31. tammikuuta 2025
Vastaus yritykseltä Madagascan Direct
Hi Charlie,
Thank you so much for your kind review: it's always a pleasure. We really appreciate all the support you have given us over the years!
We hope you enjoy your newest additions to your crystals and fossils collection.
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Wrong item delivered
Wrong item delivered. Waiting for another week to get a replacement. Finally receiving info from customer service that the product isn't available.
27. tammikuuta 2025
Vastaus yritykseltä Madagascan Direct
Dear Eliza,
Thank you for the time taken to provide us feedback, and we apologise once more for the disappointment you experienced.
Unfortunately, a mix up was made during packing and the wrong items were sent out to you, whilst your fossil was sent to someone else: we sincerely apologise for this error. You received crystals that you did not order, but as explained in our emails, you were welcome to keep the crystals for free, on top of a refund for your order or a replacement order with a similar item.
We tried our best to get your original order sent back out to you, as explained in emails, but unfortunately issues outside our control with the postage system meant we did not receive your order back to us, and we could not therefore send it out to you. We apologise for this disappointment, and will be chasing the problem up with the postal service.
Our crystals and fossils are one-of-a-kind pieces, and therefore an exact replacement isn't possible. Given that the fossil you had ordered was lost by the postage system, we offered you the choice of choosing a new fossil from the website to replace your order, or a full refund. We would welcome feedback about potential alternative options to rectifying the situation.
We are sorry once more that you were disappointed with your experience with us, and please contact us via our existing email exchange if you would like to discuss this issue further.
Best wishes and many thanks,
Alisha and Mark
Madagascan Direct
Shut up and take my money
Quick delivery, well packaged and what you see is what you get. This has become one of my favourite new shops and I'll continue to throw my money at them
3. helmikuuta 2025
Vastaus yritykseltä Madagascan Direct
Hi Suzanne,
Wow, thank you so much for such a great review! You've definitely put a smile on all of our faces. We are so glad you have been happy.
We are looking forward to seeing what new crystals and fossils you choose for your collection in the future!
Best wishes and many thanks,
Mark, Jenny, and Alisha
Madagascan Direct
Vastaus yritykseltä Madagascan Direct
Hi Lee,
Many thanks for your positive review, it is much appreciated!
We are so glad you like your new stones, and that they arrived promptly.
Best wishes and many thanks,
Alisha and Mark
Madagascan Direct
Super customer service above and beyond…
Super customer service above and beyond . The fossil is beautiful
17. tammikuuta 2025
Vastaus yritykseltä Madagascan Direct
Hi Tracey,
Thank you so much for your lovely review. We are so happy to have been able to help, and are glad you like the fossil! We hope that the gift will be well-received.
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
My purchase of Moss/Tree Druzy Agate Slice
My purchase of Moss/Tree Druzy Agate slice, the specimen I received was dull and disappointing it lacked clarity. The image on your website exhibited fine contrast and a lovely deep green colour! I can only assume the photography was backlit and looked stunning. Not what I was expecting for my intended use. I don`t think there was any intent by MD to mislead but all the same very disappointing. I appreciate the opportunity to engage.
14. tammikuuta 2025
Vastaus yritykseltä Madagascan Direct
Dear Ron,
Thank you for ordering with us, and we apologise that the piece you received is not what you expected.
It is very important for us at Madagascan Direct to ensure that customers receive the exact item as photographed, and we are sorry that your expectations were not met in this instance.
We sincerely appreciate your feedback, and will take your comments on board for the future.
Whilst we have always photographed our items in a light box, we will look into additional photography options to improve customer experience, and would welcome any suggestions you may have.
We would like to resolve this issue for you: please contact us directly by emailing enquiries@madagascandirect.com, and we can discuss this further.
We look forward to hearing from you.
Many thanks and best wishes,
Alisha
Madagascan Direct
Great crystals and fossils
Great crystals and fossils.
Great customer's service.
Best shop to buy crystals from all over the world.
13. tammikuuta 2025
Vastaus yritykseltä Madagascan Direct
Hi Maria,
Thank you so much for your lovely review. We really appreciate all the support you have given us over the years and for being such a valued, loyal customer.
We hope you enjoy your newest additions to your crystals and fossils collection.
Σας ευχαριστώ!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Item received is the same as…
Item received is the same as advertised.
Fast delivery service and item carefully wrapped to prevent damage.
3. tammikuuta 2025
Vastaus yritykseltä Madagascan Direct
Hi Minguk,
Thanks so much for your great review. We really appreciate all the support you have given us and for being such a valued, loyal customer.
We hope you enjoy your newest additions to your crystals collection!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
A beautiful crystal that was very…
A beautiful crystal that was very reasonably priced and delivered promptly. I often buy my wife something like this and will definitely be buying from here again. I would highly recommend them.
17. joulukuuta 2024
Vastaus yritykseltä Madagascan Direct
Hi Mark
Thanks so much for your lovely review. We really appreciate your kind words, and are so glad you and your wife like the crystal!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Quick and very well packed...item as…
Quick and very well packed...item as expected from this supplier.
2. joulukuuta 2024
Vastaus yritykseltä Madagascan Direct
Hi Michael,
We are so glad that you are happy with your new fossil. We really appreciate your kind words.
Best wishes and many thanks,
Alisha and Mark
Madagascan Direct
Always fab
Always fab, beautiful crystal and quick delivery. Never been disappointed!
29. marraskuuta 2024
Vastaus yritykseltä Madagascan Direct
Hi Becki,
Thanks so much for your lovely review. We really appreciate all the support you have given us over the years, and are so glad we can help you build up your crystal collection!
Many thanks and best wishes to you,
Alisha and Mark
Madagascan Direct
Trustpilot-kokemus
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