M1 Arvostelua 

M1 Finance appears to be abusing the privilege granted to them under FINRA rules to arbitrarily jack up margin maintenance percentages and shake investors out of positions. In the past week they have done this to my portfolio by increasing the maintenance requirement on my largest holding 30% in two 15% hikes. During this same period of time, implied volatility, their so-called justification for this attack, decreased to a ranking that is generally considered to be moderately high, but not extreme. M1's rapid increase of the maintenance requirement is extreme, however, and it is now injuring me financially and forcing me to completely halt my investing strategies to redirect funds to my margin balance. This appears to be a predatory brokerage that is violating FINRA directives by taking actions intended to force transactions so that they can collect trading fees. I recommend that you stay away from M1 if you do not have an account there, stop further investment and use of their portfolio lending product if you do have an account, and take your business elsewhere to a more reputable firm as soon as you are able. That's what I will be doing.

They secretly introduced fees last year for what was a free product and are bleeding your accounts dry

Check the picture name in my dashboard for help of your funds from scam.

Avoid M1 Finance at all costs! My experience with them has been nothing short of a nightmare. First, they had no idea why my ACH transfer was stuck in limbo for over a week. Then, they suddenly blamed it on a vendor outage without any real explanation.

When I attempted to pull my money out, they did nothing but stall, misquote policies, and delay the process without justification. They referenced anti-money laundering regulations that don’t apply to in-kind security transfers—just another excuse to keep my funds locked up. Despite my repeated attempts to get clarity and move forward, they refused to act and kept citing arbitrary rules.

Their so-called "client success" team is completely ineffective, constantly escalating cases but never actually resolving them. I suggest you look at their FINRA record before opening any account with them.

I can’t talk to anybody and I cannot log into my account. There is a 2F for my security but I can’t log into my account bc of that. I’ve tried to remove it but the support says that they will confirm your identity first before removing that. I have been waiting for weeks now and I haven’t gotten a single message as to what is happening. I’ve done it twice now and still can’t log in. They sent me messages but I can’t even read them bc they send it through the account that I CANNOT log into.
I also got another account opened with with them bc someone referred me so I received 30$ but they didn’t even credit it to the account I opened they opened a separate one. Well long story short they ended up taking money away from that 30$ account due to fees and a because I was not meeting the requirement of the amount it was supposed to have to keep it open. So they took the stupid 30$ that they gave me so yeah rip off. The whole thing rip off.

Poor!! Customer services was so poor.

This company allowed for 800$ to be taken out of my account and has showed zero empathy and support in helping get it back

I’ve been with M1 Finance since its early days, trusting it as a platform that seemed to genuinely prioritize its users, especially smaller investors. Unfortunately, recent changes show a stark shift away from those values. M1 now charges monthly fees that hit small accounts particularly hard. For those of us with smaller balances, these fees can quickly erode any growth and significantly reduce the value of the service.

After I decided to remove my money due to these fees, M1 charged both of my accounts a 40% fee. This was the final blow—a punitive fee for simply trying to leave the platform! What was once an accessible platform is now veering towards fee gouging, especially given their “one-size-fits-all” approach to fees, regardless of the account size.

This change in business practices feels like a betrayal, as M1 seems to care more about extracting fees than supporting the average investor they initially set out to serve. I’d hoped M1 Finance would stick to its original values, but this transition is pushing loyal customers to reconsider whether M1 is still the right fit.

You guys should have been open about all these hidden fees you're charging. I wasn't aware about the charges because you guys made it obvious it's free. The charges has drastically reduce my money and i think it's a statics to steal from me. I am closing down my account and focus on Hi ghs take llc ! A honest and legit company.

I had to close my account with M1 because of a policy at a new job. My work gave me a month to do this after hire, which should have been plenty of time. I’ve had to ask for an extension because 1. Their automated process didn’t work in my case for whatever reason so I had to escalate to customer service after 2 weeks of waiting, trusting the system would do what it said and that it just takes several business days for everything to get squared away.
2. I then emailed their help email address and was promised a fix in 5 business days, and the personal attention of the engineering team whom my concern would be escalated to. 10 business days and more emails later I don’t have any visibility into when my account will be closed.

Chek for help back from scam through the name of my display picture for help back from scam

dishonest and greedy. they started charging fees and then held us hostage by not letting us sell out while incurring fees for 3+ months. customer service is nonexistent or impossible to get ahold of. i deeply regret ever having anything to do with m1.

I signed up for a free account. About a month ago, I got an email that the account would have a platform fee unless I deposited $10,000 in the next month. I logged in to my account settings, and it says I will not have a platform fee due. A month later, I get and email that some of my holdings were sold to cover the $3 fee. Due to this change, I moved my account to another company with a free account, only to find that I had to pay $200 and still get a monthly platform fee. I contacted them to see if anything could be done about the fee since I signed up for a free account, but they kept repeating that they gave enough notice and I should just deposit $10,000 or take out a personal loan. When the account was transferred over, $400 was taken out. I'm trying to figure out if I can get that resolved now. Stay away from this company!

Started out free, now hidden fees everywhere you turn and also takes for ever to get your money when you make a withdrawal. I would never recommend this platform to anyone

My experience with M1 was underwhelming. The platform was glitchy and unresponsive at crucial times. i've heard about "I N S T A N T PLUS" efficient platform and responsive customer support.

Very sneaky disclosure fee tactics!!!
It's says account is free , it's never been disclosure upon sign up that you have to pay $200 in case you want to close the account with them... Make sure you do thorough research before signing up with them. who knows what other fees-traps there are hiding from you.

As of 5/15/24 m1 has begun charging $3/month "platform fee" for investment accounts unless you have $10,000 in assets in your account. It used to be fee-free for any balance and the premium account was an optional subscription to get additional perks. The only reason I ever had an account with them was because they had the free tier. I liquidated and closed my account but they still kept the $3 and told me to kick rocks when I asked for it back.

Because of this places alluring offer combined with mediocre customer service, I'm tired if wasting my precious time and funds, I wholeheartedly endorse Meta/Blue* them they absolutely the best they are extremely excellent and they keep promises.

Currently on day 18 of trying to close the account. After multiple attempts to find out why the delay, we were told we would have to forfeit the incentive bonus already credited to get the rest of the money due to a 1 year time requirement. There is no such requirement in the promotional details. Terrible communications, terrible experience.

Horrible experience with them.
I’m still trying to get my traditional Ira funds rolled over from them to Fidelity. It’s been over a month. They won’t make it easy to move your funds. Their customer service is terrible. No help at all. I have to resort to calling them everyday to push for my transfer of funds. STAY AWAY from these guys!