M1 Arvostelua 

It's a one way street with miserable AI customer service.

There's a $100 fee to get your money out or close an account.

Since starting them a few years ago, I've learned there are similar platforms that don't pull these stunts.

I regret trying this service. I requested to close my account with them 20 days ago, and they processed the "liquidation." Then today, a new transfer was pulled back into my account.

They don't allow you to permanently delete a recurring transfer only to "pause" it. They don't allow you to "delete" the connection with an existing bank account.

They clearly make every effort to make it a one-way street: one way in, no way out.

On 6/29/26 I was abruptly locked out of my M1 account and given a new ‘enter code’ screen. After verifying my DOB and last 4 SSN, support pushed for extra documents and later said my account is ‘restricted’ without clearly explaining why or how to fix it. Several calls ended in surveys instead of connecting me to a supervisor, leaving me unable to access or trade and worried about my funds.”

Their customer service process is terrible. It is close to impossible to speak to a human. For a large brokerage with Billions under its management, one would hope it has a responsive customer service system. I have been trying to resolve a simple issue since June 25th. I have emailed, called, used their less-than-helpful chat system, and used their AI advice without any success thus far. Even their associate on the chat, which shows as being active on the platform, refuses to respond to my query. This is very disappointing. I can't imagine having a true emergent concern.

My nightmare began when I met a so-called expert on Bumble discussing algorithmic trading. It feels like a nightmare I can't wake up from. They fronted me 11.74 ETH to start. I deposited it, traded, and pulled out 33.39 ETH without a hitch. Hooked by the easy money, I was manipulated into investing $494,698 using a second mortgage. The fake profits ballooned to $1,902,841. When I tried to cash out $1,334,867, the trap sprang: a mandatory 8% VIP upgrade ($106,789). Blinded by the sunk cost, I paid it. But when they asked for an additional 34% account unfreezing fee, the horrifying reality set in. I was being scammed. A financial advisor recommended a blockchain intelligence agency (FiscopAdvisor). They meticulously traced the ETH ledger to Bybit P2P, isolated the scammer's fiat off-ramp, and managed to reverse the transaction.

I had higher expectations for M1 based on my experience, but the withdrawal delays and issues made it less satisfactory, I will keep say it loud and clear, Bitci Stack Asset investment platform is the only investment platform that has paid me without fees or delay.

I have been with M1 for well over 7+ years! I absolutely love their platform and have had no complaints.

Yes, you do need to read the fine print whenever you are signing up for a digital banking service!

But if you have the right balance then everything is great. They have one of these absolute lowest margin trading loan rates across all platforms!!!

M1 finance makes it nearly impossible to cash out your money when you’re ready. They force you to use plaid, and plaid does not work in setting up a transfer with betterment, with Chase, with Fulton, with capital one. This is a scam and when you try to resolve the issue you are forced to have an unhelpful conversation with AI, no one is available to help resolve the issue. Scam scam scam. I’m being charged three dollars a month and was just charged $30 for a failed transaction because I can’t actually change my bank.

I reopened an account with M1 Finance without any clear disclosure that they had implemented a $3 monthly fee for smaller accounts or that leaving the account would cost $100.

The $3 fee was sprung on me after reopening. When I immediately tried to close the account, I was told I would have to pay a $100 closing or transfer fee to leave. In other words, I was trapped between continuing to pay an undisclosed monthly fee or paying a much larger penalty just to get out.

I spent hours on the phone with customer service, escalated to supervisors, and sent multiple emails explaining that I would never have reopened the account had these fees been clearly disclosed. They refused to help in any way or offer a reasonable exit. The response was essentially: pay the fee or stay stuck.

This feels like a classic dark-pattern setup — introduce a recurring fee without clear notice, then block exit with a disproportionate penalty. Customer service was unhelpful and dismissive, even after repeated escalation.

If you value transparency or the ability to leave an account without being punished, be very careful. Once you’re in, getting out can be expensive.

I was unhappy with my experience, so I chose to transfer my account to another brokerage. M1 has posed obstacle after obstacle, even holding the account for an ACH transfer I did not initiate. What a nightmare. At one point, I asked them where the cash from one of my dividend payments was, and they didn't know. And they didn't even try to find it. They just said it was probably involved in an ACH transfer I had made, which it wasn't. I had to figure it out for myself. Wish I had checked Trust Pilot before I decided to invest with them.

This is a company that works with scammers, one of these scammers is Abdulla And Nasir Used Cars Tr Llc, I never recommend working with them because your car will either be stolen or damaged.

HORRIBLE place for an IRA. FEES all over the place. These clowns charged $200 in fees to transfer it to another investment house which amounted to 37% of my portfolio just starting out. I recommend placing money at FIDELITY. No crooks over here.

They have gone very downhill. Their customer service slowly went from great to awful. I am lucky if I get a response in 2 days.
They also are majorly prioritizing new customers over loyal customers, which makes the experience super frustrating because there are almost no incentives to stay. I am appalled by their last move to only help new customers on their cash rate; absolutely insane to me that they do not offer any good incentives to people with an account 5+ years old. Vanguard has much better service and a better cash rate. I am all for supporting the little guys, but they have shown me that they do not care about loyal customers, and after repeatedly reaching out to them about this, they have constantly dismissed my concerns

The customer service just repeats what you yourself can see on the bill without providing any solutions. They just state that this is policy and cannot do anything. The powerlessness eats you from the inside out and you are left with a feeling of hatred and frustration that would turn Gandhi into to most profane internet troll.

HIGH TRANSFER FEES, MONTHLY FEES, LOAN OUT YOUR SHARES WITH YOUR PERMISSION.

ᴡᴀꜱᴛᴇ ᴛʀᴀᴅɪɴɢ ᴘʟᴀᴛꜰᴏʀᴍ , ᴀᴄᴄᴏᴜɴᴛ ᴅɪꜱᴀʙʟᴇᴅ ꜰᴏʀ ᴜɴᴋɴᴏᴡɴ ʀᴇᴀꜱᴏɴ ᴍᴀᴅᴇ ʙʏ ᴛʜᴇᴍ . ꜱᴇᴠᴇʀᴀʟ ᴛɪᴍᴇ ᴄᴏɴᴛᴀᴄᴛᴇᴅ ᴛᴏ ꜱᴜᴘᴘᴏʀᴛ ᴏɴʟʏ ɢᴇᴛꜱ , ʏᴏᴜʀ ᴄᴀꜱᴇ ᴜɴᴅᴇʀ ᴘʀᴏᴄᴇꜱꜱ ᴀɴᴅ ꜱᴏʟᴠᴇ . . ᴅᴏɴ’ᴛ ᴜꜱᴇ ᴛʜɪꜱ ᴘʟᴀᴛꜰᴏʀᴍ, ᴀɴᴅ ᴅᴏɴ’ᴛ ᴘᴜᴛ ᴀɴʏ ᴍᴏɴᴇʏ ɪ ᴄᴏɴᴛᴀᴄᴛᴇᴅ ʀᴇᴛʀɪᴇᴠɪ”ꜱᴛᴀ” ʀᴇɢᴀʀᴅɪɴɢ ᴀ ʀᴇꜰᴜɴᴅ, ᴀɴᴅ ᴛʜᴇɪʀ ꜱᴇʀᴠɪᴄᴇ ᴡᴀꜱ ᴇxᴄᴇʟʟᴇɴᴛ. ᴛʜᴇʏ ᴀᴄᴛᴇᴅ Qᴜɪᴄᴋʟʏ, ᴇxᴘʟᴀɪɴᴇᴅ ᴛʜɪɴɢꜱ ᴄʟᴇᴀʀʟʏ, ᴀɴᴅ ɢᴜɪᴅᴇᴅ ᴍᴇ ᴛʜʀᴏᴜɢʜ ᴇᴀᴄʜ ꜱᴛᴇᴘ. ɪ ꜰᴇʟᴛ ꜱᴜᴘᴘᴏʀᴛᴇᴅ ᴛʜᴇ ᴇɴᴛɪʀᴇ ᴛɪᴍᴇ. ᴛʜᴇɪʀ ʀᴇꜱᴘᴇᴄᴛꜰᴜʟ ᴀɴᴅ ᴋɪɴᴅ ᴀᴘᴘʀᴏᴀᴄʜ ᴍᴀᴅᴇ ᴀ ʙɪɢ ᴅɪꜰꜰᴇʀᴇɴᴄᴇ. ɪᴛ’ꜱ ʀᴀʀᴇ ᴛᴏ ʀᴇᴄᴇɪᴠᴇ ꜱᴜᴄʜ ᴛʜᴏᴜɢʜᴛꜰᴜʟ ᴀᴛᴛᴇɴᴛɪᴏɴ, ᴀɴᴅ ɪ’ᴍ ɢᴇɴᴜɪɴᴇʟʏ ᴛʜᴀɴᴋꜰᴜʟ ꜰᴏʀ ʜᴏᴡ ᴇᴀꜱʏ ᴀɴᴅ ᴄᴏᴍꜰᴏʀᴛᴀʙʟᴇ they made the whole process feel

Avoid if possible.
There customer service is extremely poor when you have account and when you don't have account.

When my account was not there they have schedule 30 min Zoom call -once money is in person stop responding via email -customer service point to Help center article.

Zoom call information was completely different than Customer service. I moved my asset for the margin loan and now they are asking me to wait for 20+ days to remove hold from the asset.

Advertising to have $0 fees, after you sign up, they changed their terms and want to charge $3/mo tor accounts under $10k. This is a pure scam. I closed my account the next day.

Scam, signed up because (like every other brokerage) it was free. They couldn’t get enough people to sign up for their premium services. So they made us sign up. No opt outs allowed. Monthly fee for life. TERRIBLE!

I HAVE HAD AN M1 ACCOUNT FOR AT LEAST FOUR YEARS. ABOUT A WEAK AGO I COULD NOT LOG INTO MY ACCOUNT ON ANY OF MY THREE DEVICES. EVEN MY FACE ID STOPPED WORKING. THE ONLY ANSWER FROM THEIR MINDLESS AI IS TO RESET YOUR PASSWORD. JUST ENTER YOUR EMAIL AND THEY SEND ONE FOR RESET. OVER AN HOUR AND 5 TRIES. NO RESET EMAIL. SO I TRIED SENDING A CONTACT EMAIL FOR HELP. BUT YOU HAVE TO ENTER YOUR EMAL AND PASSWORD TO SEND THE HELP EMAIL. IDIOTS.