Vueling Airlines Arvostelua 

Pitoyable!
Pitoyable!! J’ai effectué une réservation pour le 30 octobre et on m’a décalé mon vol au 23 octobre. Impossible de joindre quelqu’un c’est scandaleux. Je souhaiterais faire le remboursement mais personne pour me répondre. A fuir!!!!!!!!!

Un vuelo muy bueno la tripulación muy atentos y simpáticos y muy puntuales

This is the worst airline that I ever traveled with. Firstly our flight was delayed by a few hours and when we were boarding we were racially profiled and picked out from everyone in the line to check our luggage. These bunch of racist pigs wanted ro charge my daughter EUR63 for a purse not even a bag yet there were so many other race passengers carrying more than 2 bags and they were never questioned. We were the last family to be board by these racist pigs in Mallorca. Where does this pathetic airline draw the line with exploiting the passengers and racially profiling us. We had no choice but to fly with this pathetic airline. I can't understand stand why the management of this airline can not review all these comments and do something about this. To the 3 racist females at the counter, I hope you for in hell for being racist pigs.

La maleta me la rompieron,el asa partida y la maleta rajada

were booked for a flight, we turned up and before boarding they told us that we cant get on the plane because it was overbooked and we wont fit it, and it wasn’t just us, were like 30 people among us who could not board the plane, of course they couldnt give us another flight for the same day as they said all the other flights are overbooked for that day so they gave us an option to fly on the next day, which if we accept it we would lose our 12hours flight to china , as we would needed to get to barcelona that day, and they said is not possible, so we needed to buy 2 more tickets seperately which cost even more than the refund they will give us back for the mistake,and we lost an entire day because of them,they said they will refund 400€ , but thats not compensating that they are just playing with people plans with no care at all,if it was just 2-3 person overbooked that i would understands but not 30+ ….try to avoid them at all cost, we almost lost all our holiday because of them

Pagas el vuelo más caro del día y en vez de ir a una manga, te sueltan a 3km de la terminal para subirte a un bus y tardar 30 minutos más, siendo que es un vuelo que llega a las 12 de la noche y sin duda hay mangas disponibles. Todo para ahorrar costes y hacer más dinero. Cada vez son peores estas empresas

3 Sterne: der Hinflug aus Hamburg - Barcelona war kein Problem, auch mit dem Gepäck nicht. War alles verständlich und die Mitarbeiter waren erfahren und hilfsbereit.
Anders war der Rückflug Barcelona - Hamburg:
- der Mitarbeiter, dass die Bagage und Pässe kontrolliert kann kein Deutsch und kaum Englisch. Dazu noch Jung, hochnässig. Ich musste extra bezahlen, obwohl ich schon für den Rückbagage bezahlt habe. "100€ muss du bezahlen oder du fliegst nicht, hat er gesagt". Das war eine richtige Abzocke!
- Hier musste jeder von uns für den Koffer extra je 60 Euro zahlen.
Das war sowas von unfair: das Gefühl waren Doppelstandarts: in Hamburg und in Barcelona.
Und dann der Support von Vueling: in der App wird man auf die vueling Webseite weitergeleitet, wo eine KI deine Angelegenheiten erledigt. Diese fragt nach Buchungsnummer und wenn die eingibst, sagt diese: "kann diese Buchungsnummer im System nicht finden". Man wird aufgeschmissen. Es gibt keine Support-Email offiziell von Vueling.

Info: Nur über X(vormals Twitter) kann mit Vueling kommuniziert werden. Dort eine Nachricht in English schreiben(besser in Spanisch, mit Übersetzer schreiben) und der Support meldet sich!
In meinem Fall bedeutet dies dass die 100€ welche zu Unrecht bezahlt worden sind, wurden in ca. 10 Tage zurückerstattet.
Alle anderen Beträge je 60€ wurden nicht zurückerstattet, da die Maße über 40cm war, so die Erklärung. Also ist es schon ein Unterschied ob die Bagage unter dem Sitz bestellt war.

You are, in my opinion, the worst airline in the world. I will never fly with your airline again, and I would not recommend it to anyone.

I have been locked out of my account for 3 years, despite several successful password resets. Support is non-existent. I have found it impossible to get through to an actual human being. The chat bot just goes around in useless loops answering questions I never asked. I emailed contacts at vueling.com detailing my issues and received no response. They have disdain for their customers. Avoid at all costs

Case 12918790: Gross negligence, false delivery record & refusal to compensate under Montreal Convention

Ho talmente tante cose negative da dire che non saprei nemmeno da dove partire: forse dalla flemma con cui è stato fatto il check-in a Malpensa?
Io e le mie amiche ci avviciniamo al desk Vueling per chiedere quando avrebbe aperto, ci viene indicato un orario, peccato che il check-in sia effettivamente iniziato con 50 minuti di ritardo. Fortunatamente noi eravamo tra le prime, chissà quelli alla fine della fila chilometrica… mi chiedo se abbiano preso il volo in tempo. Ma anche su questo non c’è pericolo, perché siamo partiti in ritardo.
Volo tra i peggiori mai presi, partenza e atterraggio pessimi: forse il pilota pensava di avere in mano un aeroplanino giocattolo boh.
La vera brutta sorpresa però arriva in aeroporto a Ibiza quando dal rullo escono tutte le valigie meno che la nostra. SPOILER: valigia persa, unica valigia in 4 persone per 3 giorni a Ibiza. Nessuno ci ha saputo dare spiegazioni sulle motivazioni. Abbiamo aperto la pratica per recuperare il bagaglio perso all’apposito desk e ci viene pure detto che, stando a Ibiza pochi giorni, la valigia sarebbe potuta arrivare lì quando noi saremmo già state in Italia FOLLIA PURA.
La barzelletta finisce con noi che recuperiamo la fantomatica valigia il giorno stesso del rientro in Italia, valigia che arriva a Ibiza la mattina stessa e che, nonostante avessimo espressamente chiesto di lasciare in aeroporto nell’ufficio di competenza per recuperarla prima del rientro, viene comunque consegnata all’appartamento dove alloggiavamo, dopo che ormai avevamo fatto il check-out.
Mai successa un’esperienza simile in 20 anni in cui prendiamo voli su voli. Senza contare i soldi buttati nel cesso per ricomprare TUTTO non avendo con noi NULLA per colpa dell’incompetenza di chi lavora in Vueling. Chiudete i battenti che vi conviene o imparate a lavorare come si deve.
SCONSIGLIAMO VIVAMENTE A TUTTI QUESTA COMPAGNIA AEREA SE COSÌ SI PUÒ DEFINIRE!!

Me cancelais el vuelo i me dais uno con escala i de un avión al otro esperando 10h

If I could give this no stars i would i have sent a written complaint and not received a response. How is this right? How can they get away with this? I would not use them to travel. BA needs to also do more with reference numbers the whole situation is confusing.

Nein 0 Sterne meine Erfahrung mit vueling war eine absolute Katastrophe die Mitarbeiter null Respekt Kundendienst genau so unfreundlich und völlig des interessiert daran Lösungen anzubieten ; Leute bitte nimmt eine andere Fluggesellschaft Finger weg

ASSISTENZA TERRIBILE. Impossibile parlare con degli operatori al numero 199206621 (per un problema con una prenotazione). Difficile raggiungerli telefonicamente e se per fortuna riesci a parlare con qualcuno o si interrompe la linea o fanno finta di non sentirti. Stesso atteggiamento chiamandoli da telefoni diversi. Pessimo servizio di assistenza

Bought a connecting flight from London to Barcelona with Vueling (what a mistake) to connect to my New York flight, although they are selling the ticket explicitly mentioning included cabin bag, Vueling LGW members charged me for my cabin bag. I have showed them that it advertised with included cabin bag, they do the classic UK SCAM they are not responsible for it. They put an immigrant lady there as responsible to rip people off easily, as any anger on my side can be used against me under the crime of racism, attacking to religious views or harrassing women, or any other (you name it). So what I did to plan on what is advertised, but if it is VUELING LGW members, don't believe what you are told as this last minute rip offs are clearly an extra income for them.

Très mauvaise expérience avec Vueling.

Lors de mon vol VY3135 entre Tenerife Sud et Paris-Orly, le personnel de l’aéroport m’a obligé à payer 60 € pour mon soi-disant “bagage cabine”. Or, il ne s’agissait pas d’une valise cabine, mais simplement de mon sac à main, qui était pourtant autorisé. Ma carte d’embarquement indiquait clairement “1 UNDERSEAT BAG”, c’est-à-dire un bagage personnel à placer sous le siège.

Le plus choquant est que personne n’a même vérifié les dimensions de mon sac. Les agents se sont contentés de m’affirmer que je n’avais pas droit à un bagage et m’ont contraint à payer 60 € si je voulais embarquer.

En plus de cette facturation injustifiée, le personnel a eu un comportement très désagréable. Les échanges se sont faits uniquement en espagnol malgré le fait que je ne comprenais pas cette langue, et je me suis sentie traitée avec très peu de respect.

Depuis mon retour, j’essaie d’obtenir un remboursement. Ma réclamation par e-mail a été renvoyée vers un assistant virtuel qui ne reconnaît même pas ma réservation et empêche toute prise de contact avec un conseiller.

Je demande le remboursement des 60 € qui m’ont été facturés à tort, ainsi qu’un contact avec une personne de Vueling capable de traiter ma réclamation.

Je suis très déçue par cette expérience et par l’absence totale de service client.

Disgusted with Vueling. At the gate, staff aggressively forced me to pay an abusive €60 fee for my backpack, threatening to deny me boarding. My bag fitted perfectly into the sizer with room to spare, and I have photos with a measuring tape proving it met all size requirements. Paying under duress was the only way to get home.
​To make matters worse, the flight was delayed by 1.5 hours with zero apologies.

Con una mia amica avevamo acquistato un biglietto da Milano Malpensa a Marsiglia con scalo a Barcellona, giorno 26 giugno. Purtroppo abbiamo perso la coincidenza per Marsiglia perché il volo Milano–Barcellona ha accumulato più di due ore di ritardo.
Una volta arrivate a Barcellona siamo state completamente abbandonate dalla compagnia: non ci è stata proposta alcuna soluzione alternativa, né ci è stato fornito un buono pasto o qualsiasi tipo di assistenza.. nonostante le nostre lamentele al punto check-in (il punto assistenza era chiuso). Abbiamo dovuto arrangiarci da sole, con notevoli disagi e spese aggiuntive.
Siamo molto deluse dal modo in cui siamo state trattate. Era la prima volta che viaggiavamo con questa compagnia e, dopo questa esperienza, difficilmente la sceglieremo di nuovo. Trovo inoltre assurdo che non sia previsto alcun rimborso, nonostante il ritardo abbia causato la perdita della coincidenza, solo perché il ritardo del primo volo è stato inferiore alle tre ore

Their customer service is terrible. More often than not there will be an issue and you'll need to contact their customer service, particularly as you cannot login to the Vueling account, but you call wait ages, speak to someone who doesn't really care, then get an email, chase and still no response. Finally call again and go through the same loop. Avoid this airline.