Vueling Airlines Arvostelua 

Viaje con Vueling de Tenerife a Bilbao el 26 de septiembre, no tuve problemas con la mochila que es de las medidas que puedes llevar en cabina, pase sin que me dijeran nada, a la vuelta el personal de tierra a la hora de entrar al avión me puso pegas por la mochila a mi y a bastantes personas más, nos hicieron pagar 60 euros, lo cual me parece una estafa he viajado con Ryanair con la misma mochila y nunca me han puesto pegas, se lo dije al antipático personal de Vueling y sus respuestas fueron pues que viajará con otras compañias y que el personal de Vueling en Tenerife no sabía hacer su trabajo por qué me habían dejado pasar sin pagar, por mi parte le pongo un 0 a esta lamentable compañía aérea para mí la peor con la que he viajado y la que no volveré a viajar.

⭐ 1 STELLA – ESPERIENZA VERGOGNOSA. MAI PIÙ OPODO E VUELING

Se potessi dare zero stelle, le darei senza pensarci due volte.

Ho acquistato tramite Opodo i biglietti per la tratta Zurigo – Palma di Maiorca, con la conferma che erano inclusi un bagaglio a mano e uno zaino.

All’andata tutto regolare.

Al ritorno, improvvisamente, il bagaglio che risultava incluso nella prenotazione non risultava nel sistema Vueling. E chi paga? Naturalmente il cliente.

Ci hanno obbligato a pagare 60 € per il bagaglio, nonostante avessimo acquistato il biglietto con Opodo e avessimo la conferma delle condizioni di viaggio.

A questo punto abbiamo pensato: “Almeno avremo una ricevuta e potremo chiedere il rimborso”.

ERRORE.

Vueling non ci ha fornito una normale ricevuta/scontrino dettagliato del pagamento, ma soltanto una conferma del pagamento del bagaglio. Opodo sostiene che la documentazione non sia sufficiente e ci dice di rivolgerci a Vueling.

E Vueling cosa fa?

Ci rimanda all’assistenza, dove ormai sembra di parlare esclusivamente con un’intelligenza artificiale. Nessuna persona che si prenda realmente la responsabilità del problema, nessuna soluzione concreta, nessuna assistenza degna di questo nome.

OPODO DICE: “CONTATTATE VUELING”.
VUELING DICE: “CONTATTATE L’ASSISTENZA”.
E INTANTO I 60 € LI ABBIAMO PAGATI NOI.

Fantastico sistema!

Il cliente paga, il cliente perde tempo, il cliente deve dimostrare che ciò che ha acquistato era effettivamente incluso e, alla fine, nessuno si assume la responsabilità.

Questa non è assistenza al cliente. È un rimbalzo continuo tra due aziende, mentre il consumatore rimane completamente abbandonato.

La cosa più assurda è che all’andata lo stesso tipo di bagaglio è stato accettato senza alcun problema, mentre al ritorno improvvisamente non risultava più. Qualcuno dovrebbe spiegarmi dove sia finita quella prestazione che avevo regolarmente acquistato.

Mi sono fidato di Opodo per organizzare il viaggio e questa fiducia è stata ripagata con 60 € di spesa aggiuntiva e ore perse a cercare di ottenere un rimborso che dovrebbe essere semplicissimo da gestire.

Una cosa è certa:

MAI PIÙ OPODO.
MAI PIÙ VUELING.

Consiglio a chi sta pensando di prenotare con queste aziende di leggere molto attentamente cosa succede quando qualcosa va storto, perché finché tutto funziona è facile vendere un biglietto. Il vero servizio al cliente si vede quando nasce un problema.

E nel nostro caso il servizio è stato semplicemente vergognoso.

OPODO E VUELING: avete perso un cliente e, dopo questa esperienza, farò sicuramente sapere ad amici e conoscenti di stare molto attenti prima di affidarsi a voi.

⭐ 1 STELLA È GIÀ TROPPA.

Meine Tasche ist "verloren" gegangen und nun wurden mir Sachen aus der Tasche gestohlen. Da mein Rucksack zu groß war, musste ich eine wahnsinnig hohe Gebühr bezahlen und den Rucksack direkt vor dem Flugzeug abgeben. Ich wurde unter Druck gesetzt und man gab mir keine Zeit meine Tasche umzupacken (ich wollte die Tasche ja eigentlich als Handgepäck nehmen). Nun ist diese Tasche spurlos verschwunden. Wenige Tage später bemerke ich, wie wiederholt jemand versucht meine Kreditkarte vom Ausland aus zu benutzen. Offensichtlich haben Mitarbeiter von vueling oder Flughafenpersonal meine Tasche geöffnet und möchten nun meine Kreditkarte verwenden. Beim Kontakt mit der Airline wird eigentlich nichts unternommen. Auch eine Strafanzeige beeindruckt sie wenig.

This was one of the worst experiences I have had with an airline.
Our flight was delayed by nearly two hours with no explanation or communication provided by the team. To make matters worse, the cabin crew was unhelpful and displayed a completely unprofessional attitude throughout the journey.
To top it all off, our checked bags were lost during a layover in Barcelona. The total lack of efficiency and customer care is unacceptable. I would not recommend flying with this airline.

Sie fangen 30 Minuten vor dem flug checke in an und haben uns gezwungen 60 Euro zu bezahlen oder unsere Handgepäck Tasche weg zu schmeißen

0 star, very bad service by boarding and unnecessary payment of my bag ,they prepare the measurement by boarding instead of by checkin.

Do not touch this airline with a barge pole we had a very bad experience with this airline.

After our recent marriage the passport still contained the maiden name which was not picked up until due to board. The attendant called the airline and asked about a name change on the booking which cost me 245 pounds. It took someone two minutes to perform this change.

The customer experience is toxic and l urge people to boycott this tin pot airline with mercenary values.

Achtung: Diese Airline verwendet nicht die Standard Handgepäckmaße, sondern legt je nach Buchungsgruppe Maße mit einer Länge von Maximal 40xm fest. Beim Check in war alles mit dem Handgepäck in Ordnung, wir bekamen Aufkleber für unser Handgepäck an jeden unserer Rucksäcke. Beim Boarding sollten wir dann plötzlich unser Handgepäck(welches ein Standardmäßig von unter 50cm Länge hatte) teuer einchecken. Das Flugzeug selbst war schmutzig.

Customer service for missed connections in Barcelona was dreadful. Had to exit
And go to a desk called “last minute Vueling”—not obvious. There there was a line where one person was processing delays. The line had 60 people in it. Others went directly to what were supposedly check-in desks but there were no flights being checked in. Supervisors with crossed arms when at one point there was one person. Other staff looking at their screens that maybe weren’t working. None of the seniors? Managed the line jumping. I have been here 1 1/2 hours and have moved 10 people.

Every thing from start to finish.
Two hour wait in crowded departure area.
No information given on flight status.
Chaotic boarding, cabin crew no help at all. Poor attitude of cabin crew.
No welcome from flight deck, No info about route height or weather at destination. Did not offer refreshments to us and when we asked, they had virtually nothing to offer.
After landing big delay not explained.
Terrible noise, high pitched whining noise. No apology for delays. Enormously long walk to customs.
Will never use this airline again.

Furchtbare Erfahrung. Koffer wurde bei meinem 7 Tage Trip ganze 7 Tage von der Airline verloren. Null Service, keinen Ansprechpartner, unzuverlässige Informationen über E-Mail. Koffer kam am letzten Tag um 23:30, ohne Entschuldigung, Entschädigung, etc.
NIE WIEDER!!!!
Ich rate jedem nicht mit dieser Zumutung an Airline zu Fliegen!!!!!

3 Stunden verspäteter Flug.
Koffer sehr stark beschädigt.
Wlan im Flugzeug ist Fake und funktioniert nicht.

Die Crew an Board war super organisiert und sehr freundlich, Flug kam pünktlich und es war klar kommuniziert welche Gepäckgröße erlaubt ist. Online Check in war unkompliziert möglich.

Couldn't book special assistance for my mom, online form just went blank, couldn't contact anyone by phone. Nearly missed our flight due to the distance my mom had to walk. mom is waiting for a hip replacement.
Charged 120 euros to take our duty free on board, utterly disgusting service. We will never use this airline again.

I had a connecting flight from Algiers to Barcelona at 21:45 on 01/09/2026, followed by a connecting flight from Barcelona to Manchester at 11:00 on 02/09/2026. The aircraft never arrived, and the staff working with Vueling kept misleading passengers by telling us that the aircraft would arrive soon. On their online system, the flight time was repeatedly changed, but these were merely fake changes with no real flight taking place. I was travelling with my wife and our two children, and we were forced to sleep on the floor without food or water. We became extremely exhausted. Then Vueling sent an email stating that they had provided €18 vouchers to exchange for snacks on the aircraft, but the truth is that we never received any vouchers at all. The following day, the aircraft finally arrived at 8:00 in the morning, and we were kept inside the aircraft until 12:00 noon without any food or water. I have diabetes and I almost lost my life because my blood sugar dropped dangerously low. Fortunately, one of the passengers distributed some dates to the other passengers, which helped me. The flight was then rescheduled for 18:45, and they changed the gate without informing the passengers. My advice to anyone planning to travel in the future is to avoid Vueling. In my personal experience, this is not an airline but an organised network of deception and fraud. Please avoid Vueling. I will also share this experience widely on social media and with communities living in the United Kingdom.

Vuelo con retraso sin precio aviso . Comunican puerta de embarque y no dan paso al embarque . Es una compañía caótica .

Der Hinflug wurde überbucht und es gab nur Probleme. Und wurde gesagt das wir unser Geld direkt zurück bekommen und eine Entschädigung von 250€ pro Person. Dafür haben wir extra einen Zettel bekommen aber bis jetzt haben wir noch kein Geld bekommen und es gibt weiterhin nur Probleme. Dadurch das wir auf dem Hinflug nicht mitfliegen konnten, wurde unser Rückflug auch gelöscht und wir durften nachts um 4:00 Uhr in Barcelona und darum alleine kümmern und uns nochmal einen neuen Flug buchen. Von dem wir auch noch kein Geld bekommen zurück bekommen haben

I would not recommend this airline. Nearly every booking seems to come with problems, most often flight cancellations or significant schedule changes. A flight booked for the morning may be moved to 12 hours later, and passengers are not always notified. In my experience, this has been the most unreliable airline I have dealt with. Book at your own risk.

Pagas un vuelo con tarifa normal, llevas una mochila como muchos otros viajeros y al azar deciden quien paga y quien no, al igual de que equipaje entra debajo de las sillas. No entiendo en qué criterio se basa este personal, no repetiré vuelos con esta aerolínea jamás.
Vuelo Barcelona-Ginebra

Siempre el vy1290 y vy1291, no es etico retrasar siempre este vuelo llegando a barcelona a las 2 am. Siempre igual, siempre vueling