Lyca Mobile NO Arvostelua 295

Had a trouble with my sons number as he returned to Brazil. I called Lycamobile and the attendant (Edmund) was really helpful! Thumbs up and trouble solved!

Jeg har kjøpt pakken ”Lyca Smart Max” som skal gi fri data i 30 dager. Til tross for det begynner nettet mitt å bli veldig treigt før de 30 dagene.

Det største problemet er at Lyca mobile ikke svarer når man ber om hjelp. Jeg sendte en epost til dem 18 februar, dvs for en måned siden, uten svar. Det går heller ikke å ringe kundeservice da de ikke snakker norsk, selv om de oppgir det.

Lyca mobile er det mest useriøse selskapet jeg har vært borti. Man får kun svar når man skriver en anmeldelse her på Trust pilot, og det sier mye om hva som egentlig er viktig for dette selskapet. De bryr seg ikke om kundene i det hele tatt.

I would like to thank John from Lyca Mobile customer support. He was very patient, clear, and helpful during my eSIM and SIM swap issue. He guided me step by step, explained how to check the number, and helped me move the process forward. I really appreciate his professionalism and support.

I'm having my vacation in New Zealand but unfortunately I cant use my internet here, but thank you to Jaena for helping me what are the included in the bundle that I purchased.

Edmund was the most helpful but the rest of the staff just told me to fix everything manually myself

Ms Jaena helped me to solve some questions regarding my transfer to Lyca

Hei, Edmund hjelpe masse i dag med abonnementer, top marks fra meg!!
Mvh James Lyons

Edmon assisted me in the best way and resolved my issue with the esim with gentle professionalism.

Not only their internet speed sucks they have audacity to block you from making hotspot. Do not use this company, as soon as i have bank id and i can switch to some norway provider i will never use them again.

I must thank Edmond for his support and clarifying our doubts related to queries we had. It looks like Lyca mobile is best in class until I contacted Edmond.
Thanks,
Nagmani

If you are planning usual landline calls, such as hotels, travel agencies, and even your family doctor, avoid them at all costs. I have 12 months subscription. It began to be unable to call landlines in Norway. I even have top-up credit in my account to be able to call just in case. But it does not work. It says "number not in use" while the very same usual landline number can be called from another operator. I requested this to be solved from the customer service. But without luck. It has been almost 2 weeks since I experienced this.

UPDATE (23 Feb): It started working. I won't level up the stars. This caused at least two weeks of headaches. First of all, they always ask you for the numbers you are trying to call to fix. Throughout the process, some of these numbers worked while others did not. I always tried to communicate that this was not a number-specific problem. On the phone, one of the representatives acknowledged that that was a general problem that was going to be fixed. But through written communication, they kept asking for the numbers, at what time I called these numbers, where I called these numbers, etc.
I was specifically asked to be mentioned here by one of the representatives. I don't know if he wants to be mentioned in this review anymore, as I am not going to change my rating here. I believe that he has nothing to do with all these problems. However, he did not acknowledge in writing that the problem is a general problem, but not specific to my phone or any phone number I called. And I believe this is a company policy. His name is Ajwa Zufar. I can't say that he was helpful enough with this problem. All I can say is that he did his best.

UPDATE (17 Feb): Still not working. They are calling me to try again as if they solved the problem. Still not working. Still already working numbers are considered as "number is not in use".

UPDATE: You asked me to share my email address. I wrote to you at the email address in your response below. Please reply to my email to confirm you received it. I am waiting for this issue to get resolved.

Dette er svindlere!! Ikke gå til dem! De tok 300 ekstra kroner fra meg, og de vil ikke gi dem tilbake!

Hva enn du gjør, styr unna dette selskapet.
FORFERDELIG kundeservice, elendig kvalitet på samtaler og meget problematisk å gjøre flere tjenester.
Fortjener ikke en eneste stjern

Som sagt har jeg vært kunde hos dette selskapet lenge, men dessverre svindlet de meg med en påfylling på 200 kroner på nett. Jeg prøvde å kontakte dem flere ganger via kundeservicenummer 3332 og e-postadressen deres. Jeg hørte aldri fra dem før de kom til Trustpilot med en unnskyldning om at det var en systemfeil, men de ville ikke refundere pengene mine. Jeg vil bare informere dem om at jeg ikke kommer til å slutte å kreve pengene de ulovlig tok, selv ved å bruke en advokat, hvis det er det de forstår ... og jeg råder alle Lyca-kunder til å være forsiktige når de fyller på nett med Lyca Mobile ... Jeg vil gjerne takke TrustPilot for den utrolige jobben de gjør ved å være den eneste stemmen for ofrene jeg kjenner og svindlerne er redde for på dette området.

Total søppelfirma.. de verste kunder servis alltid.
Jeg fikk beskjed på telefon fra kundeservice og skrive til melding på en sak som haste,
5 uker seinere fikk jeg svar.
Jeg ringte inn cirka 10 gang og de sa at de kan ta opp til 5 dager og få svar??

Jeg skal aldri tilbake og anbefale alle dere ok ikke bruke dem, de har kostet meg så mye tid og penger….

01.02.2026 - Update on the case.
Lyca have said they will look into the case, I have sent in the details 4 days ago as requested.. NOTHING happens.. this is typical..

Good service. Edmond helped me well

Elendig kundeservice!!! Ingen tar tlf når jeg ringer kundeservice i åpningstiden. Når du snakker med "roboten" LIA, så kan hun ikke svare på noen ting.

HOLD UNNA Lyca. Jeg har bestilt langsiktig pakke (12månedsabonnement) og Lyca klarte ikke overføre mitt nummer til Lyca fra den gamle operatøren min og det tok c a3 måneder jeg ventet til, men overføring sjedde ikke og Lyca pakken jeg hadde på lyca nummer som skulle overføres til nåværende mobilnummer mitt som aldri brukt. jeg fikk beskjed fra lyca kundeservice at jeg måtte betale til den gamle operatøren min siden jeg venter til overføring. etter 3 måneder Lyca klarte ikke overføre nummeret til Lyca og til slutt jeg saht opp Lyca pakken så Lyca trukket 3 måneder fra års abonnement som jeg kjøpte fra de og sendte 9 måned til meg. Etter å sendte mange E-post og snakket med kundeservice var ingen hjelp. Dette var TYVERI! hold unna Lyca operatøren.

STAY AWAY FROM Lyca. I have ordered a long-term package (12-month subscription) and Lyca was unable to transfer my number to Lyca from my old operator and it took about 3 months that I waited, but the transfer did not go through and the Lyca package I had on the Lyca number that was supposed to be transferred to my current mobile number that I never used. I was told by Lyca customer service that I had to pay my old operator since I am waiting for the transfer. After 3 months Lyca was unable to transfer the number to Lyca and finally I looked up the Lyca package and saw Lyca deducted 3 months from the year's subscription that I bought from them and sent 9 months to me. After sending many emails and talking to customer service there was no help. This was THEFT! stay away from the Lyca operator.

I had an issue with an eSim back in November so that it didn't work. After reaching out to the customer service, they promised me a refund in the next 5-7 days which I really appreciated (I got a written confirmation for that as well). However, because nothing happened after two weeks, I answered per mail again that I haven't received anything. No reply. I wrote another mail a month later with even more information. No reply again. Then yesterday I received answers for both mails, but it was the same content for both mails, not helpful at all (no reference to my issues) and probably also autogenerated. Therfore I called the customer service back in Austria and after I told them my issue they just hang up without helping. After I called a second time, they said I cannot get a refund somehow. Although I really appreciated that they promised me a refund, the process with the customer service was very unprofessional. So my experience with lycamobile was very dissapointing!!!

Lyca mobile service was good.