Luxury Cottages Arvostelua 

760
•
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Lovely clean house in beautiful location. Spacious, although kitchen prep area could have been a little larger. Excellent facilities otherwise. Cross Keys pub provided excellent beer and good food. On... Näytä lisää

Saanut 5/5 tähteä

We enjoyed our stay in the lovely Grimsbury Castle very much. It is beautifully located in a big forest, though providing a spacious garden for plays and relaxing. Once gotten used to the narrow stair... Näytä lisää

Saanut 5/5 tähteä

The place is gorgeous. We were in Cheltenham Cottage which was fantastic and the grounds are beautiful. Everything is top class. We received a welcome pack which included food, champagne and flowers... Näytä lisää

Saanut 5/5 tähteä

Had a really outstanding experience with Luxury Cottages team - we booked a cottage via Airbnb and unfortunately, due to no fault of anyones, there was a double booking for the dates we booked. Alison... Näytä lisää


Yrityksen tiedot

  1. Mökkivuokraus
  2. ja myös
  3. Loma-asunnon vuokraus
  4. Loma-asuntopalvelu
  5. Lomahuoneistojen vuokrauspalvelu
  6. Matkatoimisto
  7. Mökki

Tietoja yrityksestä Luxury Cottages

Yrityksen kirjoittama

Luxury Cottages is a UK-based travel agency focusing on luxury holiday rental properties. We represent an exclusive collection of handpicked holiday properties in some of the most desirable locations in England, Wales and Scotland. All of our properties have something special about them providing a unique experience for your get together.

Our portfolio spans cosy cottages by the sea, luxury barn conversions, grand country manor houses and modern homes, so there is something to suit all tastes. Each property has been personally inspected and selected for standout amenities such as hot tubs, swimming pools, games rooms or cinema rooms.

Our properties are located across the UK and can be found in all four corners of the British Isles. We have a focus on beautiful and popular destinations including some of the nation's favourite National Parks and Areas of Natural Beauty. So if you want to sample some of the UK's finest destinations such as Cornwall, Devon, the Cotswolds, the Peak District, the Lake District and the Scottish Highlands, get in touch. View Destinations We pride ourselves on our exceptional customer service with a team of friendly travel experts ready to make bespoke recommendations, while our concierge service will assist you with special requests from arranging activities to arranging a surprise birthday cake.

Get in touch today and a member of the team will help you find the perfect space for your next holiday. Visit Website

Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

760 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

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On vastannut 57 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(760)

179 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

I am a holiday property owner and was…

I am a holiday property owner and was with luxury cottages for at least 3/4 years
I terminated my contact with them recently because I discovered they allowed my properties to be advertised on different websites under new names . When I first agreed the terms of our contract they specifically asked me if they could change the names of the properties and I specifically said No . They also marketed the properties with incorrect information , which I was blamed for but for which I had no control , specifically on holidaycottages ,com who changed the names of all 3 of my properties without permission , there was also a lot of incorrect information and details - they even added a hot tub to a property which didn’t have one .
Compared to other sites they are slow to pay out
I would advise other owners to check that their properties are not being marketed under false names and the information is correct .
Name changing is done so that guests cannot find your property on your own website and book direct and on other websites.

20. elokuuta 2026
Oma-aloitteinen arvostelu
Luxury Cottages-logo

Vastaus yritykseltä Luxury Cottages

Hi Anna,

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your experience after working with Luxury Cottages for several years.

It’s a shame we didn’t have the opportunity to discuss these concerns with you directly, as there is some important context around how properties are marketed and distributed across different channels.

As part of working with Luxury Cottages, we ask our owners to maintain consistent pricing across the channels on which their property is advertised. This is important to us so that guests booking with Luxury Cottages can do so with confidence, knowing they are receiving fair and consistent value.

We also work closely with owners on their property content, with listings reviewed and approved before going live and owners asked to keep us informed of any subsequent changes.

We’re sorry that your experience ultimately led you to leave Luxury Cottages and wish you all the best for the future.

Kind regards,
The Luxury Cottages Team

Saanut 5/5 tähteä

Luxury Cottages saved our holiday!!!

Firstly the cottage was exactly as described, newly renovated to a high standard. The location was amazing. A few hundred yards walk to the beach, hotel and brasserie and a Michelin starred restaurant right on the beach ( recommend as awesome). The booking process was seamless and thank goodness as holidaycottages cancelled our original booking with days to go and with little stock to chose from as it was a bank holiday.

26. elokuuta 2026
Saanut 5/5 tähteä

Beautiful location

Beautiful location, luxurious property with everything we needed for a perfect stay. The hot tub was a lovely way to relax and fantastic beach close by.

28. elokuuta 2026
Saanut 3/5 tähteä

We had a nice stay at the cottage in…

We had a nice stay at the cottage in Abersoch, with an easy check in process. We did feel like the inside of the property, particularly the bathroom, shower, rugs and blankets didn’t feel very clean. Everything felt quite used and a little tatty. Generally it was nice enough but wouldn’t describe it as a luxury stay.

4. syyskuuta 2026
Saanut 1/5 tähteä

Service not up to standard

I booked a cottage through booking.com which was managed by Luxury Cottages. My review of Rose Walls is on booking.com and it's fair to say it did not live up to expectations. I don't think Luxury Cottages managed my complaint very well and they just seemed to be a postbox for my issues back to their supplier. Emails I sent for them were just passed to their property owner without any real involvement from them. After the holiday I formally complained about the cottage and it took an age to get any sort of response. I finally agreed to a very small level of compensation and feel that Luxury Cottages should have been supporting my case rather than seeming to side with their supplier. It's now more than 3 months since the holiday and I'm having to chase up the compensation having still not received it. The level of service and the cottage itself did not live up to anywhere near what I would consider satisfactory considering the cost of the holiday.

25. toukokuuta 2026
Luxury Cottages-logo

Vastaus yritykseltä Luxury Cottages

Hi David,

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your stay at Rose Walls and that you felt your complaint was not handled as you had hoped.

Following your complaint, we liaised with the property owner on your behalf and worked to progress the matter towards a resolution. We appreciate that the response took longer than anticipated, and we continued to follow this up to obtain a response.

Once compensation had been agreed, the refund was processed by Luxury Cottages on 11 July. Unfortunately, Booking.com did not pass the refund confirmation on to you as expected, meaning you were not made aware that this had been processed. We are sorry that this resulted in you having to chase the payment and understand how frustrating this must have been.

As a booking agent, we work closely with our property owners to assist with guest concerns and seek an appropriate resolution. We are sorry if our involvement did not come across in this way, as we did work to progress your complaint and obtain a resolution on your behalf.

We are pleased that compensation was ultimately agreed and apologise for the frustration caused by the delay in communication regarding the refund.

Kind regards,
Guest Services

Saanut 5/5 tähteä

Pwllheli

Your booking system is easy and comprehensive to use .
Any communications with you were replied to promptly .
The property we rented was perfect for a large family holiday and everything we needed was provided for .

11. elokuuta 2026
Saanut 5/5 tähteä

An amazing house!

We had a fabulous time. The house has everything you need and more! The whole family loved it. The local pub and coffee shop are great and we enjoyed walks along the canal. A visit to Lichfield cathedral is also a must! The hosts were easy to communicate with and sorted minor issues swiftly. We’ll definitely be back!

14. elokuuta 2026
Saanut 4/5 tähteä

The house is in an excellent location

The house is in an excellent location. Conveniently placed for local supermarkets as well as exploring the coastline which is within easy reach by car.
The property has lots of luxury touches such as the hot tub, sauna, beautiful bathrooms and modern appliances. The property was spotlessly clean and recently developed. We very much enjoyed he welcome pack. Thank you.
The garden is a great size and well enclosed which worked well with our dog.
We experienced some early morning noise from the ongoing development which is happening within the site. The builders were pleasant and the noise wasn't too invasive, but not ideal.
The property would really benefit from some comfortable outdoor seating to enjoy good weather. It was also unclear where we were allowed to access in the immediate area.
We had a great time and luxury cottages were very responsive to our queries and the booking process was very easy.

16. elokuuta 2026
Saanut 5/5 tähteä

We loved the location of the house

We loved the location of the house and its size.
The tub was well used.
The lake was great for the paddle boarders but, as there had been little rain, it was somewhat green and weedy.
Similarly, the dry ground precluded our use of the outdoor cooking facilities. A pity as their size and location would have been a delight.
We did think a second dish washer wouold have been very useful given that there were 14 of us.
The dining table was perhaps too big - not weasy to pass things from one side to the other!

22. elokuuta 2026
Saanut 5/5 tähteä

I found the booking process easy to…

I found the booking process easy to navigate and received all the information needed in a timely manner to make the holiday a stress free experience.
The location and house were perfect for us as a family of 7 and our dog. The house was amazing, clean, well equipped with gorgeous smelling fluffy towels. Waking up to hear and view the sea from the house was wonderful. The village of Beesands is unspoilt, quiet, friendly and idyllic. The dog friendly pub is a 5 minute walk serving delicious food and very welcoming. The take away hut is also a few minutes walk away also serving a large range of delicious food. There are many walks nearby (some quite challenging), the beach is dog friendly, we saw dolphins swimming in the sea whilst at Saltpoint, sat on the beach watching mackerel jumping about and Sinbad the seal made a visit. We were very fortunate to have glorious sunny days the whole week. We would definitely return.

7. elokuuta 2026

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