Etter å ha blitt lokket over til Lunar Bank med god sparerente med visa kort og alt, som renter utbetalt hver mnd, så trodde jeg pengene var trygdt plassert. Etter ca to år , så ser jeg at det er nul... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Kortet mitt ble sperret av nets da de trodde det var noe ureglementert som hadde skjedd. Fikk melding fra Mathilda til Lunar og jeg kunne bekrefte at det var meg som hadde brukt det. Så da gikk det ik... Näytä lisää
Yritys on vastannut
Det er bare å ta av seg hatten og gi 5 ⭐️ for en utrolig fin og særdeles kompetent kundeservice hos Lunar. Jeg hadde en flott dialog med Mathilda som ga meg de nødvendige svar på noen ganske teknisk... Näytä lisää
Yritys on vastannut
Jeg har vært kunde hos Lunar en stund nå, og jeg er veldig fornøyd med hvor enkel og brukervennlig banken er. Appen fungerer sømløst, og alt går raskt – enten det gjelder betalinger, oversikt over ø... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Pankki
- ja myös
- Rahoituslaitos
Tietoja yrityksestä Lunar Norway
Yrityksen kirjoittama
Welcome to Lunar - Easy banking, all the way
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Lunar is a digital bank built on the latest technology, free from legacy systems, rigid thinking and branches. We believe banking should be smarter, easier and cheaper.
Because we are 100% digital, we have no physical branches. Instead, we put all our energy into building the best tools for your money, so you can manage your finances smart and easy straight from your phone.
The Lunar app gives you a whole new overview of your finances and helps you get better control of your money, so you can afford more of what you dream about. That, we believe, is the future of banking. You sign up directly from your phone, and it only takes a few minutes. .
You sign up directly from your phone, and it only takes a few minutes. More than 1.000.000 people are currently using Lunar to spend, save up, take a loan and invest.
Yhteystiedot
4,2
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Lunar bank er lellvlnd og og fin for Eldre…
Ja jeg synes denne bank er så fin og nå har jeg også fått fysisk kort og nå i denne urolige tiden så synes jeg det er fint og ha 2 banker lett å føre over Og ikke minst å skaffe seg en ny bank alene for det om jeg er eldre
15. maaliskuuta 2026
Vastaus yritykseltä Lunar Norway
Hei Turid,
Tusen takk for at du har tatt deg tid å legge igjen en anmeldelse av oss.
Det gleder oss at du er fornøyd med Lunar som bank.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Vastaus yritykseltä Lunar Norway
Hei Claudia,
Tusen takk for dine fem strålende stjerner!
Vi ser frem til å ha deg med på reisen vår.
Beste hilsen,
Marlen
Kan ikke betale må bytte kort hele…
Kan ikke betale må bytte kort hele tiden. Må vente lenge på at kortet blir aktiv igjen når jeg står i kassen. Og jeg har unlimited kort
18. maaliskuuta 2026
Vastaus yritykseltä Lunar Norway
Hei Alexander,
Takk for at du tok deg tid til å legge igjen en anmeldelse hos oss.
Vi beklager situasjonen og har full forståelse for at dette oppleves som frustrerende. Jeg har kontaktet deg i chatten i Lunar-appen for å kunne hjelpe deg videre i saken.
Gi meg gjerne en tilbakemelding der, så ser vi nærmere på dette sammen.
Beste hilsen,
Marlen
Fordi er førnøyd med det
17. maaliskuuta 2026
Vastaus yritykseltä Lunar Norway
Hei Yonatan,
Tusen takk for hyggelige ord.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Allt gick hur smidigt som helst och…
Allt gick hur smidigt som helst och fick mitt kort väldigt snabbt och kunde börja handla direkt. Tack till Saga och Melina för snabbt och bra arbete!
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hei Alexander,
Tusen takk for din fine anmeldelse av Saga og Melina. Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Stenger konto
De velger å holde kontoen stengt når jeg får inn lønn hver måned fra samme konto! Når jeg snakker med de får jeg ikke hjelp
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hei,
Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.
Vi forstår at det kan være frustrerende å få en konto eller et kort sperret, og vi beklager ulempene det har medført, og du skal selvsagt få hjelp. Ta gjerne kontakt med meg, Marlen, på +47 23 96 30 00. Så kommer jeg, personlig, til å hjelpe deg.
Beste hilsen,
Marlen
Closing accounts for nothing, removing bad reviews
I was using them and then they started asking thousands of questions about my transfer. The support replied like a robot (I think it actually was robotic/templated responses). and even after providng all the documents they closed my accounts for the reason "you specified anouther reason for opening the account" even though when I opened the account I specified all avaialble opitons.
PS: THEY ARE REMOVING BAD REVIEWS! My previous review was removed even after they replied to it, so they agreed that issue exists but then removed it anyway. I also noticed they removed couple of other 1 start reviews from my friends.
guys fix your bank rather then faking your online trust score
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hi Ingemar,
Thank you for your review.
We're sorry to hear about your experience with us.
We are a regulated bank, which means we are obligated to understand how our accounts and services are used. This is due to our regulatory requirements, such as our obligations under the Financial Supervisory Authority, our general terms and conditions, and anti-money laundering legislation, all of which require a high level of customer due diligence.
At times, we need the customer’s assistance to achieve sufficient knowledge, and you may therefore be asked to provide supporting documentation.
Our support team and the department responsible for transfers are two separate departments. This means that our support team does not have the ability to process cases handled by another department directly.
Our terms and conditions must be followed in order to maintain an active customer relationship with us. To protect everyone's privacy and follow strict confidentiality and data protection rules, such as GDPR, we cannot discuss your case on social media. If you have questions regarding the closure of your account, you're more than welcome to reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. If you have questions about why reviews are removed, we recommend contacting the Trustpilot support directly.
All the best,
Marlen
Good help and nice service
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hi Anders,
Thank you for your nice review!
We're delighted to hear about your experience with our support.
Thank you for sharing your experience with us.
All the best,
Marlen
Takk for rask og hyggelig hjelp fra…
Takk for rask og hyggelig hjelp fra Marlen hos Lunar! Hilsen Jens
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hei Jens,
Tusen takk for din fine anmeldelse av Marlen!
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Beste hilsen,
Alva
Det er en oversiktlig og grei bank
Det er en oversiktlig og grei bank. Det går raskt å overføre mellom min konto i Sparebanken Norge og min konto i Lunar bank når jeg har behov for det.
3. maaliskuuta 2026
Vastaus yritykseltä Lunar Norway
Hei Olav,
Tusen takk for hyggelige ord.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Marlen
Vastaus yritykseltä Lunar Norway
Hei Anders,
Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.
Vi beklager virkelig at du ikke har fått den hjelpen du skal få og ønsker selvsagt å hjelpe deg med dette.
Du skal selvsagt få hjelp – i tillegg hører jeg gjerne fra deg angående tilbakemelding angående unnlatt svar fra kundeservice. Vi ønsker selvsagt ikke at våre kunder skal sitte uten hjelp. Ta gjerne kontakt med meg, Marlen, på +47 23 96 30 00. Så kommer jeg personlig til å hjelpe deg med hva enn det måtte være.
Beste hilsen,
Marlen
Excellent customer service - Good app.
Excellent customer service, app is full of useful procedures to get things done easy and quickly.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hi Robert,
Thank you for your nice review!
We're delighted to hear about your experience with our support. We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
God hjelp fra rådgiver
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hei Kajsa,
Tusen takk for at du har tatt deg tid å legge igjen en anmeldelse av oss.
Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.
Vi ser frem til å ha deg med på reisen vår!
Beste hilsen,
Alva
⚠️ Serious warning about Lunar Bank
⚠️ Serious warning about Lunar Bank
I strongly advise people to think twice before using Lunar Bank based on my experience.
My account and card were blocked for weeks without proper notice. I only found out after depositing money and then being unable to access or use it. Even more concerning, their system still allowed me to deposit funds while my access was restricted — meaning they were willing to accept my money but not let me use it.
There is no direct customer support, no phone access, and responses come only when it suits them, with no clear timeline or accountability. Being locked out of your own money for weeks without proper communication is unacceptable for any financial institution.
I understand banks must follow regulations, but there is a big difference between legitimate security checks and poor handling of customers. In my case, the lack of transparency, slow response, and restricted access to my own funds has been extremely frustrating and stressful.
Based on this experience, I cannot recommend Lunar Bank to anyone who expects reliable access to their money or proper customer support.
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hi Niels Are,
Thank you for sharing your experience. We understand that not having access to your account can feel both frustrating and concerning. Access to your funds is important, and we fully acknowledge that this type of situation can create uncertainty.
That said, we would like to clarify how our processes generally work.
If an account is restricted, this is never done without reason. As a regulated financial institution, we are obligated to review certain types of activity and, where necessary, temporarily limit access while we seek clarification. This is part of our legal and regulatory responsibilities and is not something we apply arbitrarily.
When such measures are taken, customers are informed through written communication within the app or via registered contact channels. We request the relevant information needed to move the review forward. A case cannot be finalized until the necessary clarification is received and assessed.
Regarding response times, Lunar operates with a structured case handling setup. We do not function as a live chat or instant response service. All cases are reviewed carefully and handled according to internal procedures and regulatory requirements. This ensures consistency, documentation, and proper compliance, even though it may not always feel immediate from a customer perspective.
It is also important to clarify that a temporary restriction does not mean that funds are retained or taken by the bank. The purpose of such a measure is solely to ensure transparency and security while a review is ongoing.
Finally, Lunar operates separate Trustpilot domains for Denmark, Sweden, and Norway. This structure exists so that feedback is directed to the relevant local team responsible for the specific market, ensuring that the appropriate department can review and respond accordingly.
We understand that security reviews can be inconvenient. However, these processes are in place to protect both customers and the bank and are applied consistently in accordance with regulatory obligations.
We have reached out for your information here on Trustpilot to be able to reach out to you.
Kind regards,
Alva
never received a card,just got bills…
never received a card,just got bills for nothing...
24. helmikuuta 2026
Vastaus yritykseltä Lunar Norway
Hi Ola,
Thank you for your review.
We are sorry to hear that your card has not arrived. We will, of course, help you resolve this.
Please reach out to us on phone number +47 23 96 30 00 and ask for me, Marlen, and I will assist you further.
I look forward to hearing from you.
Kind regards,
Marlen
I needed my new Danish bank account in…
I needed my new Danish bank account in a bit of a rush, and the staff both on the phone and via email, (including Malou), really helped me with getting my account over the line, very grateful for them and their time
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hi Jack,
Thank you for your nice review!
We're delighted to hear about your experience with us.
We're very proud of our support, who always put the customer first and always work to make the customer experience a little better. That's why it's great for the support team to see that it's appreciated.
All the best,
Marlen
Jeg fikk hjelp av marlen hun var…
Jeg fikk hjelp av marlen hun var veldig snill og hjelpsom og hjalp meg for og kunne bestille kort.
Hun er fantastisk marlen tusen takk
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hei Atosa,
Tusen takk for din fine anmeldelse av Marlen.
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Det gleder oss at du har fått så god og effektiv hjelp – det er akkurat dette vi streber etter.
Beste hilsen,
Alva
Liker Lunar veldig godt.
Liker Lunar veldig godt.
God kundeservice, lett app å bruke, anbefaler det virkelig.
15. helmikuuta 2026
Vastaus yritykseltä Lunar Norway
Hei Victoria,
Tusen takk for dine fem strålende stjerner.
Det gleder oss å høre at du er så fornøyd med vår Lunar-app og vår kundeservice.
Vi ser frem til å ha deg med på reisen vår.
Beste hilsen,
Marlen
Det går att ringa kundtjänst, du behöver inte vara rädd när du ringer, det jobbar olika personer på den banken.
Jag väntade och väntade på mitt kort, jag blev lite uttråkad, men sedan träffade jag en cool kvinna som tog mig på allvar och det gjorde mig glad. Jag funderade på att byta bank, men jag behövde inte för Sigrid fixade det direkt, det gjorde mig glad. Jag vill inte byta bank än :)
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lunar Norway
Hei Andreas,
Tusen takk for din fine anmeldelse av Sigrid.
Vi setter utrolig stor pris på at du har tatt deg tiden å legge igjen en anmeldelse her på Trustpilot.
Det gleder oss at du har hatt en så god opplevelse med vår support.
Beste hilsen,
Marlen
Vastaus yritykseltä Lunar Norway
Hei,
Takk for at du har tatt deg tid til å legge igjen en anmeldelse av oss.
Vi ønsker gjerne å høre mer fra deg og få flere tilbakemeldinger slik at vi kan hjelpe deg videre på best mulig måte videre.
Ta gjerne kontakt med meg, Marlen, på +47 23 96 30 00. Så kommer jeg, personlig, til å hjelpe deg og ta med dine tilbakemeldinger videre.
Beste hilsen,
Marlen
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.