Really impressed with my experience at Luke 1977. The product quality is outstanding and feels well worth the price. Delivery was quick, and I loved the thoughtful extra gift included with my order. I... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Had an issue with delivery & expected the worst . 2 emails later & another jacket was sent out promptly with different courier & an apology even tho it wasn’t there fault 💪👌. More than happy to orde... Näytä lisää
Yritys on vastannut
Hoodie bought as I had previously bought t-shirts, nominally the same size (L) which were excellent in both size and weight. The hoodie met the weight requirement but the size was much smaller than ex... Näytä lisää
Yritys on vastannut
Made 2 separate online orders with LUKE 1977 recently, easy orders to make and as usual, the quality of the items was excellent. With both orders, there were 2 separate issues, for which I was able to... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
An Independently owned British Clothing brand, supplying innovative and creative collections for over 20 years. Designed with pride in the UK, we champion quality products and outstanding customer service. Shop our Mainline, Athletic Leisure and specialist Teamwear collections, in-store or online.
Yhteystiedot
4a Prowse Pl, NW1 9PH, London, Yhdistynyt kuningaskunta
- orders@luke1977.com
- luke1977.com
4,7
Erinomainen
4 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
T shirts were great, but….
Hoodie bought as I had previously bought t-shirts, nominally the same size (L) which were excellent in both size and weight. The hoodie met the weight requirement but the size was much smaller than expected given that the t-shirts sized similarly were spot on. I am 6’2” and it didn’t even reach my belt, also very tight, was it mislabelled? Don’t know, however returned with no issues and refunded immediately. Bit disappointed because I have been really pleased with their other product.
11. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
Thank you for taking the time to leave your feedback. We’re really pleased to hear that you’ve been happy with our t-shirts and that the return and refund process was smooth for you.
We’re sorry to hear that the hoodie sizing didn’t meet your expectations. While our products are designed to follow the same general sizing guide, there can sometimes be differences in fit between styles. That said, it certainly shouldn’t feel significantly shorter or tighter than expected, so we appreciate you flagging this.
Thanks again for your feedback and for previously supporting our products we hope we can provide a better experience next time.
Best regards,
Great Service
I’ve been shopping this brand for many years and have always been satisfied with the quality. The delivery is super quick and the returns is even quicker. Overall, I am very happy with my orders and the excellent service Luke provide.
11. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Great quality and value
great quality, and the XL is a really good fit, Very pleased with everything
10. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Have always ordered from Luke1977 and…
Have always ordered from Luke1977 and had no problems but placed 2 separate orders and thy didn’t even arrive and one was just stuck in process and th other had some issue which I as not made aware of what it was.
Trying to get someone of what was going on was a nightmare and birthday presents were missed due to this.
Have not ordered since i was completely dissatisfied with the service and time that was wasted and had to go to town to buy an alternative and told the customer service this and they refunded my money which took days and didn’t even say sorry
10. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi,
thank you for your feedback and for being a loyal customer of Luke1977 in the past. We’re truly sorry for the experience you’ve described.
Our recent clearance sale generated an exceptionally high level of demand, which unfortunately led to delays and processing issues with some orders. That said, we fully acknowledge that communication should have been clearer, and we’re very sorry that this impacted birthday plans and caused inconvenience.
This is not the standard we aim for, and we appreciate you bringing it to our attention.
Kind Regards
Luke1977 customer service
Good quality at good prices
10. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Excellent customer service and no…
Excellent customer service and no issues with the delivery - everything was seamless.
9. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
I love Luke’s clothes
I love Luke’s clothes, they wear well, wash well and look great. Always a style for every occasion.
9. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Very poor
Very poor. Words cannot discribe how cruel you guys are. Instead of addressing my complaint. You take to trust pilot to get it removed and then failed. ARE YOU NOT ASHAMED. PUT THE CUSTOMER FIRST. NOT YOUR SELFS. Imagine a company reporting your reveiw after giving you terrible service. Instead of trying to fix it. You complain to trust piltot, Jokes on you they didnt remove it as i didnt breach any guidelines. Like you claimed!!!!! SHOCKING!!!!
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LUKE 1977
hello
We’re genuinely sorry to hear that you feel this way about your experience with us.
Our intention has never been to silence feedback or avoid addressing concerns. When reviews are reported to Trustpilot, it is only in cases where we believe there may be a potential guideline issue — the final decision always rests with Trustpilot, not us. As you’ve mentioned, they determined that your review did not breach their guidelines, and we fully respect that outcome.
That said, our priority remains resolving customer concerns directly. We would much rather work with you to understand what went wrong and see how we can make things right.
We can see that your order was delivered by Evri.
Kind regards
Luke1977 customer service
Placed a order over 2 weeks ago still…
Placed a order over 2 weeks ago still waiting nothing has arrived except a confirmation of my order being placed. Have emailed luke numerous times and have had no response. Will have to claim my money back through PayPal.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LUKE 1977
Hi,
we’re really sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide. We can see that you have received a full refund . Thank you for bringing this to our attention, and we truly appreciate your patience while we work to resolve this matter for you.
Kind regards
Luke1977 Customer service
Quality clothes with quality service.
Clothes delivered quickly,good quality (as always) and at seasonal sale prices too good to miss.I had a slight issue with something and it was resolved very quickly.So all in all a very good shopping online experience.
2. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Pathetic
Pathetic. Didn’t receive my order and was told it’s stuck with evri. Eventually was given a refund however, the items were out of stock hence missed out. I can see several other similar reviews. Won’t be ordering again from Luke.
2. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hello
Thank you for leaving our company a review.
I apologise that on this occasion the delivery failed.
Kind regards
Luke1977 Customer service
I've allready submitted an review but I…
I've allready submitted an review but I am happy to give them 5* again
5. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
no issues quick delivery
17. marraskuuta 2025
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Vastaus yritykseltä LUKE 1977
Hi
We appreciate you taking the time to leave us an excellent review and the five-stars you've given our company. We're so happy that you're satisfied with your purchase . Thank you for shopping with us we hope to see you again soon.
Kind regards,
Luke Customer Service Team
Unimpressive
I bought a tracksuit on sale. Thankfully. It is not worth full price. The garments were covered in loose threads and the sizes are not accurate (small). Fancy packaging but not much else going on. I fear any tracksuit bought off a local market would be comparable.
4. helmikuuta 2026
Vastaus yritykseltä LUKE 1977
Hello
Thank you for leaving us a review.
The customer service team has contacted you to try and resolve.
We have passed your details to the buying department, all feedback is helpful.
Kind regards
Luke1977 Customer service
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