The ordering system is so easy, the people making the product clearly really care about the quality and making sure you get what you pay for. The quality control where they send you a draft of what yo... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered some goods, and OMG I love them. I had to change the proofs a couple of times, and nothing was too much trouble for them. I wanted my rainbow bridge fur baby's name and a pawprint on th... Näytä lisää
After reading some reviews, there seems to be a trend. I have had a similar experience where I have ordered my customised hoodie to be delivered before a specific date (as per their delivery perio... Näytä lisää
The products are super cute I love them and get a million compliments for my jumper. My friends and mum immediately looked into getting their own. I did reject the initial design and they took on my... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Custom Pet Embroidery Brand dedicated to creating wearable works of art for you to treasure
Yhteystiedot
Lucy & Lola Unit 1 Copley Hill Business Park, CB22 3GN, Cambridge, Yhdistynyt kuningaskunta
- hello@lucyandlolashop.com
- lucyandlolashop.com
4,2
Hyvä
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 57 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service! Recommend 100%
Great communication and lovely detail in product! Also great material quality of the sweater! Thanks!
2. maaliskuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you for your wonderful review! We’re delighted to hear you appreciated our communication, the attention to detail, and the quality of the sweater. Your feedback means a lot to us!
Lucy and Lola review
The products that Lucy and Lola create are beautiful quality and perfectly captured the essence of your pet.
2. maaliskuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you so much for your amazing review! We’re delighted to hear that Lucy and Lola’s creations captured your pet’s essence and that you loved the quality. Your support means the world to us!
Amazing customer service!
I had a lovely experience with the Lucy & Lola team, their customer service is amazing. I am completely obsessed with my sweatshirt.
23. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
We’re so happy to hear this! Thank you for your kind words, our team loves making sure every experience is special, and we’re thrilled you’re enjoying your sweatshirt!
easy process to request what you would…
easy process to request what you would like on your item! Friendly staff and happy to help and make it personal experience too!
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucy & Lola
Thank you so much for your kind review! We’re delighted to hear you found the process easy and enjoyed our friendly, helpful team. Making your order a personal experience is exactly what we love to do!
Vastaus yritykseltä Lucy & Lola
Thank you for your fantastic review! We’re thrilled that you’re happy with the result, it means so much to us!
Amazing
Really captured my cats' faces including the unique nose that one of them has. Amazing quality embroidery and products
2. maaliskuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you for sharing your experience! We’re thrilled that the details, like your cat’s special nose, came through perfectly and that you’re enjoying the products.
Great for gifts!
This was my second time ordering custom embroidery items from Lucy and Lola - and they never disappoint!
They patiently listened to my feedback on the illustration proof and revised it until I was happy, and the final product is so lovely! Would definitely recommend :)
20. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
It means so much to us to hear this! We love working with you to get every detail just right, and we’re delighted that your second order was another success.
Very happy with the product and quick…
Very happy with the product and quick delivery at Christmas time.
12. joulukuuta 2025
Vastaus yritykseltä Lucy & Lola
Hiya! Thank you so much for taking the time to leave us a positive review. We hope you continue to enjoy wearing your jacket! Naomi
Crufts 2026
I visited the pop-up shop at Crufts 2026 and all the staff I spoke to were wonderful. My dog, Tux, is my assistance dog in training and staff were brilliant at treating him respectfully whilst also dealing with my requests. Super excited for the fleece to arrive!😊
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucy & Lola
Hiya, Thank you so much for taking the time to leave us a lovely review! We are so pleased to hear that you enjoyed meeting the team at Crufts and hope you enjoyed the rest of your day! We can't wait to get to work on your fleece very soon🐶 Naomi
Perfect
Perfect. Lucy and Lola have managed to capture my dapple dachshund perfectly getting her unique marking embroidered onto jumper. We will definitely be ordering from them again.
27. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Hiya, Thank you so much for taking the time to leave us a review! We hope you enjoy wearing your hoodie & we can't wait to make more for you soon 🐶 Naomi
I have ordered several times from them…
I have ordered several times from them and I have never been disappointed! What a talented team they are! Thank you for my jacket. It is truly beautiful!
20. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you so much for taking the time to leave us a wonderful review! We're so pleased that you have enjoyed your orders 🐶 Naomi
Vastaus yritykseltä Lucy & Lola
Thank you so much! We think your pets are puuurfect too! 🐶🐱 Naomi
amazing product and really helpful with…
amazing product and really helpful with their customer service
28. tammikuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you so much for your kind words!! Naomi
Good product, slow delivery
The final product is very nice. The design is great. They say it will be 2-3 weeks from order to delivery but it took 4 weeks in total (and I didn't ask for any edits to the designs - approved them quickly). So it meant I missed the date I wanted to give it as a gift.
26. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you for taking the time to share your feedback. We’re really pleased to hear that you were happy with the final product and the design.
That said, we’re very sorry that the order took longer than the expected 2–3 week timeframe and that it meant you missed the date you had planned to give it as a gift. We understand how disappointing that must have been, especially when you approved the design promptly.
Your feedback is really important to us and will be shared with our team as we continue working to improve our turnaround times and communication.
What’s not to love about this company
I purchased a hoodie from Lucy and Lola, with my two dogs faces. My dogs are a vulnerable breed so are not common.
A picture was drawn up of them, I wanted to amend this which was no problem. The amended picture was sent back to me and yet again I wanted it tweaked, I was able to send more photos also. The newly amended picture was sent back and it was perfect ….. I can not recommend this company enough, the cost, the quality and ease of uses is outstanding. I am ready to wear this with pride at crufts and will direct all this that comment to yourselves.
THANKYOU THANKYOU THANKYOU
26. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you so much for your lovely, kind words! We are so happy that we were able to get everything just right for you with the final embroidery of Bea and Dave. We hope you have the best time at Crufts and can't wait for you to visit our stall! 🐶 Naomi
great product slow dispatch
Product is lovely but have ordered twice and both times item has taken over 5 weeks to be dispatched and not the timescale stated.
26. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you for your feedback and for ordering with us more than once, we’re really pleased to hear that you’re happy with the product itself.
We’re very sorry to hear that the dispatch time on both occasions was longer than the timescale stated. We understand how frustrating that can be and appreciate you bringing it to our attention. We’re continually working to improve our processes and communication so that delivery expectations are clearer and orders are dispatched as quickly as possible.
If there’s anything we can help with regarding your orders, please feel free to contact us at hello@lucyandlolashop.com and our team will be happy to assist.
Great company order was delivered on…
Great company order was delivered on time and product lovely the got my dog photo just right
18. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you so much for your feedback! We're so happy to hear that everything was just right for your order - we hope you enjoy! Naomi
Stunning
If you're thinking of getting something from lucy & lola, DO IT! You won't be disappointed
16. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Thank you for your fantastic review! We’re thrilled you’re so happy with your Lucy & Lola experience and appreciate you encouraging others to give us a try
Don’t order if your international
Don’t order if your international
Ordered a jumper back in December and still haven’t received it even after countless emails
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lucy & Lola
Hi Darcy, Thank you for your review. I'm sorry to hear you are still waiting for your order. If you could please provide your order details via email, I would be more than happy to assist you with what has happened here. Naomi
A really easy to use service with an…
A really easy to use service with an very good result. I love the image of my dog on my sweatshirt.
23. helmikuuta 2026
Vastaus yritykseltä Lucy & Lola
Hi Annie,
Thank you so much for taking the time to leave us a lovely review! We're so pleased to hear how much you love your order, and we can't wait to make more for you soon! ♥️ Naomi
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