Lucindaellery Hairloss Arvostelua 

I discovered Lucinda Ellery and the Intralace system through my dentist, whose wife is a client. I had been suffering from hair loss due to an autoimmune condition for about a year. I had got to the point where I was choosing to stay in rather than go out because of the weight of people's gaze on my hair loss was making life unbearable. I had not realised how much hair loss affected me as a woman: Lack of confidence, self-worth, wanting to stay in rather than go out. Unfortunately, the Dermatologist I was seeing for my autoimmune condition is unable to find a root cause of my hair loss and treats the symptoms. The treatment I was offered was a tube of steroid cream and a prescription for a wig.
I just could not bring myself to wear a wig; it felt like my whole body rejected the idea.
I have been going to the Southampton studio for 2 years now. From the moment I had the system in place, life changed. When I went out, I did not have the gaze of others looking up at my hair loss: It wasn’t there! I could actually enjoy going out again! I had an overwhelming sense of “now I can relax”!
I really want to thank everyone at the Southampton studio for their kindness, understanding, tactfulness and above all, their skill in giving me my hair back. I can go swimming, take a shower, in fact all those normal things a woman does because she is proud of her own hair. It is not just my hair that I have got back: I feel like I have got my life back.
Thank you, Lucinda Ellery. Thank you everyone at Southampton!

But if they did, they would be found at Lucinda Ellery!!!
I cant even begin to describe what a difference my intralace system has made to my life. That might sound dramatic! But after a horrendous year of hair loss, wigs and more wigs, my first trip to Lucinda Ellery gave me my life back.There are many amazing aspects to this experience.I work in hospitality, and to me, great service is key to everything. And you get great service in bucket loads in this amazing placeMy first call to Lucinda Ellery was with Daniella Brugnoli-Edwards. I thought, if first impressions are anything to go by, I am on the right road.
I had spent a fortune on wigs. I visited one of the allegedly best wig makers in London and had a wig custom made, at a cost of 5,000 pounds. ( just to put this into context, I never got one follow up call from the salon to see how I was getting on!)I spent another 5,000 on 4 other wigs. While some of them looked OK, I always knew I was wearing a wig.I had to wake up in the morning and look at my bald head . And take my hair off at night. I hated this. I just could not cope with looking in the mirror. I have 2 girls. One aged 12, who got so upset seeing me without hair.My 15 year old was not so bothered. But the younger one really found it distressing. To her, I looked sick without a wig. And she associated it with what she knew about cancer. It scared her.
I am very active and go to the gym most days. This became so stressful.Always wondering would my wig move or not. I was at my lowest ever when the lock down hit. No work. No gym. And no hair!I thought, there has to be some other solution apart from wigs.   Wigs just were not working for me.
Having done some research, I came across Lucinda Ellery.I also found the competitor company. A breakaway, I believe from LE.And this is where Lucinda Ellery shone!
I spoke with Daniella. who was so helpful. Asked me all the right questions. Answered all of mine. Asked for photos. And then called me back when she had got them. She put me through to Chantal, who was so professional and put me at ease.
Meanwhile over at the competing salon( not really, but just to distinguish we will call them competitors!) they were dismissive. Unhelpful and actually rude. You guys need to learn a thing or 2 of how to treat potential clients. Maybe ask Lucinda Ellery for some tips!Decision made!Appointment booked .I was so looking forward to getting rid of the dreaded wigs! Unfortunately, my first trip was  during the pandemic. So things were not as I have been told they normally are in the salon. NO coffee or glass of wine! But I survived!!!   I was  treated so well. All the staff were wonderful.The lovely lady looking after me most of the day was Simone. a true professional.  She explained everything in detail. And overlooked all the work done on my hair during the long day. Giving direction to the team who worked on my hair. I am sorry I dont remember everyones names. But the entire team was hardworking and conscientious.
I was in the salon from 09.00 to 19.00.The styling was done by Philippe . Fantastic and he styled my hair as per my pre alopecia photos.All I can say is WOW!I walked out of there feeling like me ! ( well almost!) I had to go back again the next day for a blow dry and some more styling.  I left after the second day, feeling  100% like the old me! . For the first time in 13 months.I have since been back twice. And am due  a trip again next week for a realignment.On the last 2 occasions,  Simone and Chantal and their teams have made sure I leave looking and feeling great.
Andres on reception is efficient and courteous. Greeting with a smile.And Daniela has called me/ e-mailed me after each trip to ask if everything was OK. ( can't praise this lovely girl enough. A HUGE asset to the salon)
What I love about the system, is I actually forget that I have it!I go to the salon once or twice a week to have it blow dried (  once again, I have a happy hairdresser!!!)I work out at the gym as I did pre hair loss, without stressing if it is going to fall off!I swim.  Run. Hike. Rollerblade. All as I did before my alopecia.But to me , what I love most, is  I brush my teeth at night and in the morning, looking at me in the mirror. Not some bald person I do not recognise!I know it is only hair, and some people can cope better than others with the hair loss.I couldn't. And the despair that I felt during that long year, is now gone.
Don't even think twice about making your appointment with Lucinda Ellery.I attend the salon in Hammersmith. And I would give them 10 out of 10. For everything from customer service, to standard and quality. I really could not even find a negative if I had to. Not often I can say that, about anything.
Thanks guys and see you next week.

I have a mini intralace system. It is wonderful not to feel conscious about my thinning hair and I feel so much better with the system. I go to the Southampton studio and I have to give a particular recommendation to Paulo, who is brilliant. He really cares about doing a good job and making sure you are happy. He is also very easy to talk to and a generally nice guy. Ask for him!

1* review in relation, purely, to my view of value for money.
Price of “system” and ongoing costs way over priced in my opinion. This opinion is based on having experienced what LE has to offer verses the current product I have and the salon which I now attend.
Similar “systems” and hair loss solutions are available at a fraction of the cost at salons throughout Britain.
Perhaps high prices at LE are due to the City Centre locations?? Not sure but, if that is the case, I would much rather receive the excellent service and product I am getting at my current salon (which is not as “swish” and is in a side street as opposed to a prime City Centre location) but the key thing here is.......
It’s less than half the price! Result!

Response to Daniella.
Thanks for expressing your “take” on costs. And thanks for appreciating my opinion. I think it’s important to be honest. We must agree to disagree with respect to value for money.
I wouldn’t expect you to recognise my Trustpilot username on your database. I keep my hair loss problem private so, I’m sure you’ll understand me not confirming my name. I know many ladies are in the same position.
Sufficed to say I was an LE client for a full year.
Thanks for the offer to assist further but I shan’t be needing this.
Kindest regards....

I’ve had an intra lace system for 7 years now and have always been delighted at the care I receive.
I moved to the Southampton branch recently and they really go the extra mile to to address any problems you might be having. Staff are very reassuring and nothing is too much trouble. Thoroughly recommend

I was toying with the idea to go for a consultation at Lucinda Ellery for around 15 years after my daughter mentioned it for my 'lack of hair'.
I am soo glad that I went along, the staff are all fantastic and very friendly, after my consultation I couldn't wait to go to have the intralace system fitted.
It took around 4 hours to complete, I chose Brazilian hair and it looks amazing, I was beaming from ear to ear. My family all loved it and said that it made me look how I did many years ago, my confidence is through the roof and love to style my hair in the mornings and when I go out.
I feel like new woman.
Thank you so much.

I’ve had my system now for nearly 6 years and it’s made such an impact on my life.. women’s hair loss is so hard to deal with both mentally and physically. Since having my system it’s given me such confidence that I never knew I had!

Everyone at Lucinda Ellery has been lovely throughout my journey, I’ve been lucky to have been to the London, New York and Southampton salons.

However, I just want to thank everyone at the Southampton Salon where I currently go.. they have always gone above and beyond to ensure I am happy with my hair! So thank you so much you’re all hair angels 🥰

I had my system fitted at Lucinda’s in December 2019 and was extremely pleased with it. However, my parting began to fail in January 2020. LE were quick to respond and put an action plan in place, which included replacing the parting, followed by 6 complimentary wash and blow-dry’s. Unfortunately, COVID-19 hit and the great rapport I had with the UK staff was broken as they were furloughed and I had to interact with staff in the US. The relationship became fraught, they didn’t know me personally, unlike the staff in the UK and the relationship quickly broke down and I left, feeling quite bitter.

But for me, the really important sign of a good business is how they respond when things go wrong, which is why I have given a 5 star review.

Once the UK team were back, Leanne in particular, was quick to grab the reins again and I cannot fault the lengths she went to, to put the situation right.

It has been a long journey but I can honestly say, if you are weighing up the pro’s and con’s of each hair replacement businesses, you can trust in the knowledge that not only is LE a lovely product but over and above that, they work with you completely to ensure you receive the best possible care should an issue arise.

I would not hesitate to return and extend my thanks to Leanne and the team at Lucinda’s.

It took me a long time to get up the courage to actually book a consultation and I have often asked myself "Why?" since. I was very fortunate to speak with Lucinda who was just lovely. Funny and charming but seriously knowledgable about hair loss, she guided me through all of the options available to me. I must say, Lucinda was very clear that beginning my journey would involve considerable commitment on my part, both time wise and financial- but I got no hard sell and was told to go home and really think about it. Needless to say, I opted in and I have never looked back. Yes, the system takes some getting used to especially if you have thinning hair and are used to feeling the breeze up top (!), Yes, it can be a bit uncomfortable when first applied but you soon get used to it. I have never had a bad experience with any of the technicians, all of the team are very professional, thoughtful and understanding. You can have a private room, or screens around you for privacy if you so wish. I love the fact that you are in the same room with others going through the same thing - there is no shame or need to feel embarrassed or that others are gawping at you. Personally, I have taken great comfort in seeing a shy person coming in and having their first system fitted, then walking out, head held high and swishing that fabulous new mane of hair. You get all walks of life in this salon but each are treated to the same caring treatment. Endless offers of tea, fluffy coffees and even cocktails and if you are there for a long appointment, they can even send out for lunch for you. I've never felt so pampered! It is sad to read the bad reviews but this is not for everyone. I waited years and kept wearing different hats to hid my thinning thatch, I can't tell you how happy I am to just be normal again. So, you have nothing to lose by attending a consultation, be brave and do this for yourself.

I got my first intra-lace system at the Lucinda Ellery London salon about 18 months ago and have been my happiest and most confident since. The staff are nothing but lovely, are extremely supportive during what can be an emotional experience and are always willing to answer any questions I had/have during appointments. Pre-COVID, going to the London salon was a luxurious experience with a wide range of complimentary drinks to get you through what can be a very long appointment when getting the whole system removed and put back on again. Hopefully these services will return once COVID restrictions are lifted completely. The salon is well designed and clean, and provides privacy from other clients which helps to make the experience comfortable and less stressful. Having struggled with hair loss from a young age really affected my confidence. Before I found Lucinda Ellery I was wearing a simple clip in hair piece which worked fine to cover bald spots but still felt like a subpar solution to the hair loss I was suffering from. I found Lucinda Ellery by chance on google at a point when I was struggling most and was searching for a solution that looked more natural, which is precisely what I found at LE. Since getting my intra-lace system at the LE London salon I have become far more confident and it has allowed me to be true to who I am, which is a vibrant and outgoing 21 year old, who, thanks to the intra-lace system, can have fun and live my life without constantly worrying about how my hair looks. The technicians and hair stylists are extremely accommodating of what I ask for in terms of color and style, and I have been very happy with how my hair looks after each appointment. I've always struggled to talk about my hair loss but during appointments I feel comfortable conversing with staff about it because I know that they listen and understand. Hair really is a key part of self-confidence, going to Lucinda Ellery allowed me to feel confident and be truly happy. I would highly recommend anyone struggling with hair loss to contact Lucinda Ellery to see if they too can help you feel happy, confident and beautiful.

I love this salon! I have had the best experience since the beginning up till now. The amount of options they have for all types of hair loss is amazing, it really it a tailor made service. It was emotional but the Lucinda Ellery salon helped me through the process with the upmost sensitivity. All I can recommend is that you should just get in touch with the salon to discuss your options, it really isn’t a one size fits all, it’s a tailored service for you! Thank you to every who has been so patient with me, I enjoy my regular visits to the salons.

I normally don’t write reviews but this I have to! Lucinda Ellery was the best thing that happened in my life in the past 5 years,since I lost my hair from alopecia, before my system I Was always checking the weather if was a chance of wind I would never come outside, because I didn’t want people looking into my hair! This is my second system and it really changed my life! I know nothing will ever give my natural hair back, and if you have still hope about having your natural hair back them this one is not for you, my Lucinda System is very close to it! And I love it! Thank you

I have been a client at the Lucinda Ellery Hairloss Consultancy in London for the past 13 years. Let me give you a synopsis of my hair loss journey with them. After watching the ‘10 Years Younger’ TV programme on Ch. 4 back in 2008, and watching the remarkable makeover on one of the participants who had her thinning locks totally transformed by Lucinda Ellery and her team of angels with an ‘intralace’, it dawned on me that this was the way forward for me, too, after years of problems with my ever thinning and not so crowning glory.
My initial consultation was with Lucinda herself and I was made to make feel so welcome and reassured. My first ‘intralace’ was fitted in the September of 2008 and I have regularly returned at the appropriate intervals for ‘adjustments’, ‘realignments’, highlights and general ‘maintenance’. Every two years the whole ‘system’ has been replaced and each time I’ve been to the consultancy, I’ve been treated with respect, empathy, professionalism and kindness. The rare issue of ‘concern’, over the years, has been addressed without ill feelings. Even during this past year with COVID-19 impacting every which way, the consultancy was able to change its status to ‘essential medical’, thus allowing it to open to clients and offer virtually all of its services, but adapting to strict Covid protocols. That meant the world to me and to all the other clients.
My ‘journey’ over the years has been physical, emotional, financial and at no time have I ever regretted it for one second. It is a big ‘ask’ and commitment but it’s given me so much more than just a ‘nice head of hair’. That means a helluva lot. I’ve noticed and read other reviews on this page about the consultancy and would ask anyone wanting to investigate and even pursue a hair loss journey for themselves just to check out the Lucinda Ellery website, read the testimonials, watch the videos and read the newspaper reviews. Then decide for yourself. Their success is due to a united ‘family’ of trained technicians who really care. That, to me, means the world!

I do wish I had read these reviews before embarking on my 2nd attempt at having a Lucinda Ellery System.
They refunded the initial outlay of the first system which combined with the 10 Years Younger programme re-ignited my belief in the blurb.
The staff in Bristol & London were very kind. After many visits the system was refined to an acceptable standard. However, professional maintenance was required to keep it wearable. Had this been mentioned at the outset I would never have gone down the LE route. Finally, the front & side mesh wore away after 2 weeks & only 3 washes.
I did not return to LE as it would obviously have been 'my fault' (& part of the repeat business plan).
I reverted back to my off-the-peg wigs which everyone admires, can be customised & cost less than £200!
However, I'm now awaiting a new custom made wig which includes regular maintenance. Report to follow (when C19 allows fitting).

I wanted to reach out to other ladies who suffer from hair loss (and I am well aware that there are many of us)!
I am also well aware that there will be many ladies who are happy with the Lucinda Ellery experience. That’s fine. I can totally understand why. They have lovely city centre salons and lovely staff but it is a huge financial commitment!

I, simply, have to say that it’s not for me!

Thinning hair is distressing and, when you take the step to try to disguise it effectively, you feel fantastic. I watched an episode of 10 years younger. They featured a lady with thinning hair and she had the intralace system fitted. I thought......”that’s for me”. I knew it would be expensive. I paid almost £1700 and paid considerable amounts to have the intralace adjusted and roots coloured every 5 weeks. If travelling by car, be prepared to pay a small fortune for city centre parking too!
The intralace is fitted. I am certainly no expert but I can say that there is glue involved and a sewing in process is also involved. It felt very uncomfortable to me and, for me, it felt very invasive.
The bottom line is that I now realise that disguising my particular issue would simply have required an “invisi topper” (which is quickly fitted with beads only and is a tiny fraction of the cost of intralace). I now have this at a cost of £200 and pay £30 every 4 weeks to have it tightened. It is so much more natural (for me anyway). It feels much more comfortable. I have even been able to adjust the beads myself during lockdown - result!
I also feel that my scalp is now in a much better state, having had the intralace system removed. On removing the intralace my own hair was in poor condition and rather frizzy. It’s now improving, I have to say.
To be honest I blame myself for not doing my homework beforehand. When I mentioned at Lucinda’s that I simply wanted the thinning at the top covered, asking if a small section only could be fitted, I was advised that this was not something they would do so, listening to the advice, I opted for the intralace system. It was far more hair that was being attached than I had required or asked for and it took the best part of 8 hours. Very costly! Adjustment appointments are charged “per hour”.
I would give 5 stars if I were reviewing the staff as they were lovely.
My message is, please carefully consider the initial cost and ongoing costs. To be fair it is stated in the contract the costs involved. But I would also say, consider what you actually need to disguise your problem and look at other cheaper (but equally and, arguably, more effective) options.
The salon that I now attend in the north of England offers solutions for every type and level of hair loss and, believe me, every option is very effective, natural and considerably cheaper so......
Make sure you do your homework. If money is no object and Lucinda’s is for you, great but please know that high quality hair loss solutions are available for everyone, no matter what your budget is.

Really wish I'd read these reviews before getting my hopes up. Travelled to London for my appointment this month. Thankfully took my sister with me. Had a lovely meeting and booked my appointments in and paid my deposit.
Came home and read the paperwork which said I could book an appointment with lucinda to discuss colour and styles. Was told this could only be done after the system was fitted. When I asked what the point was in discussing colour and style options after the system had been fitted I was accused of being confrontational, derogatory and complaining on numerous occasions.
I had not done any of these things.
They're just sales people they have no compassion for people who suffer with alopecia.
I did ask how I'd managed to be in the sales persons office for 1.5 hours if I had actually done the things I was accused of but the director declined to answer.

I cannot speak for anyone else but my experience at Lucinda Ellery might help other people with hair issues to think long and hard before taking an extremely expensive long term commitment! At the consultation I was assured that the System would be natural and once again have freedom to enjoy life. This is where it all went downhill!! The System was really badly fitted and after five uncomfortable hours left the Salon without knowing until my husband saw a huge piece of mesh sticking out at the back of my head. It was fortunate that we had booked into a hotel so had the unfinished System completed the next day. I took an adverse reaction with the System on my scalp and had to have it removed the following day. It was the most uncomfortable atmosphere with the staff with no compassion or communication and felt that I had done something really wrong that it had to be removed. I only guess that it meant one less client which obviously affects the steady income to staff as when the System is fitted you are committed every 5/6 weeks for appointments to the Salon which are extremely expensive!
I can only describe my experience at Lucinda Ellery has left me feeling far worse than I had felt before and find that my personal view is it seems to be a money making business first with staff second and client last! I agree with one previous review there are lots of very real looking wigs available now which gives you peace of mind without the worry of an expensive long term commitment. Please think carefully!!!

My scalp is in a lot better condition since giving up the intralace system. It is much more healthier as it can be washed and breathe. Today’s wigs are so real like., and you can take them off at the end of the day. I would strongly urge you to give a good quality wig a go before going down any hair system path.Unfortunately spent all my life savings on the Lucinda ellery hair systems to realise this wasn’t for me