Lucindaellery Hairloss Arvostelua 

Thank you Southampton studio. Paulo and all the team have been looking after my hair for two years and are always professional and friendly. I have had a parting system for FFA which gives a fantastic result , it has needed a couple of minor adjustments over the years and these have always been dealt with great care and consideration . Super job, well done all

Sadly my experience with Lucinda Ellery has not been a positive one and nor has their feedback.

After two years of research into the company and the intralace system, in October 2020, I felt it was time to go ahead with having a system fitted to cover a patch of scarring alopecia on the crown of my head caused by lichen planopilaris. My hair had also thinned on the crown and I wanted to feel confident again.

I went to the Bristol studio for the fitting. The procedure was extremely painful. (This is one thing they do not warn you about in advance, though you are advised to take painkillers before your appointment!) However, the result was lovely and the aftercare not too arduous.

My warning with the system is not with the concept, which seems to work for many people, but with the skill and experience of the technician who fits and adjusts your system. Hair panels are sewn on to the system whilst it is in place on the scalp. The thread used is thick and can produce a rough tapestry of stitching that sits against the scalp. In my case, I had a panel at the back of my crown replaced after a year of wear and the rough stitching dug into my scalp causing soreness and irritation. When the system was removed for the 6-month wash, my scalp had been so badly damaged that I had open, weeping lesions. I was advised to go straight to my doctor and was told by the salon that the system could not be reattached until the scalp had healed.

It is my firm belief that the stitching on the system caused the damage to my scalp. Following my experience I wrote to the Lucinda Ellery head office and sent photos of my scalp and of the underside of the system, but their response was refer me to my signed consent form. At no time was there any acknowledgement from either the company or from the salon that their system may have been at fault, nor did they wish to examine the hair system to see how rough the stitching was. I felt, sick, humiliated and abandoned through the whole experience.

Four months later, and after a course of strong antibiotics, I am wearing a wig. My hair has not regrown and is unlikely to do so. I still find the concept of removing my hair at night difficult but I would never go back to a Lucinda Ellery salon again.

I wasn’t going to mention the cost, but there again it was expensive. I wore the system for 20 months and spent £4,150.

Do please consider all the risks before you go ahead.

Thought long and hard before committing to having a hair system and now wish I had it done years ago. Not cheap but for me worth every penny. Everyone has said I look 10/20 years younger and look great.
The day of fitting was long but staff were kind, friendly and obviously experienced and good at what they do. Nothing was too much trouble and all the staff made sure I understood and felt happy at every stage
Much cooler than a wig and looks very very natural. Have given 4* as only just had done and have to see how I get on with the care of it and follow up visits 😀

The salon in Southampton is great. A good location and the staff (Paulo and the team) are so welcoming, friendly and great at their jobs. It makes the whole experience easier to deal with. Jo

The Lucinda Ellery salon in Southampton has been fantastic. I absolutely love my system, the staff are so friendly and helpful.
I look forward to my refits and even though I drive from Brighton to go there, the staff make it worth it.
Professional and respectful. Couldn't rate them higher than I do. Thank you all so much! Xx

Originally I went to the London salon but when they opened a salon in Southampton I transferred here as it is close to home. The staff are very caring and Paolo, the manager, is very conscientious and nothing is too much trouble to ensure one is happy with the system. The whole alopecia problem is very upsetting and (to me) embarassing but the staff at Southampton will put you at ease and explain the whole process etc. Some reviews on here indicate that they have had bad experiences but I am sure this would not happen in Southampton.

I stopped being a customer of LE two years ago, after years of feeling broken by the experience of being their customer. It is only now that I can write this review as it was too upsetting to write about earlier. Firstly, there are some good people who work for this company, clearly working very hard and probably not paid very much for the significant amount of pressure they seem to be under doing work that must take a physical toll. This 1 star review is not a reflection on them but on the company itself and those that run it.

In the years I was a customer I experienced:

- staff making jokes about bald people. The lack of empathy amongst some staff members was upsetting. Many of them were very young and would have benefitted from training in how to interact with clients who were struggling with the profund sadness and low self esteem that accompanies hair loss. That said, some of the managers and senior members of the company also seemed to lack empathy and a culture like this starts at the top
- staff who seemed to take pleasure in the pain they were causing and others who were extremely careless when adjusting/removing the system
- poor quality hair and adjustments for which the default position was to blame the customer. I suspect this is an internal articulated company policy that the managers are told to impose. One parting would last 8 months in good condition. A new one would go dry and unmanageable within two washes with the same care regime but somehow that must be your fault as there couldn't possibly be a problem with their product
- time spent wasted in the salon due to staff shortages and general disorganisation. Some sessions lasted 6 plus hours and the pointless waiting around was exhausting
- burns to the head on three occasions from one technician due to clumsy use of the tool for removing connections. When I requested via the management team that she never do my hair again there was no curiosity as to why
- hidden costs, including the fact that the charge for adjustments effectively depended on how good/fast the technician you got that day was
- hair that looked clearly like a wig after a bad adjustment. You would find a member of staff who did good adjustments but inevitably they would quickly leave the company due to a high turnover of staff and poor working conditions that they would verbalise to you. Some staff seemed unskilled and often managers would check the adjustment and make them redo elements of this. Adjustments were very painful and there was no recognition of the impact of having work redone on you as a client. You were treated like a mannequin in the chair rather than a human being in many cases
- inappropriate situations involving central office. One time, having been sat in the chair for nearly 6 hours and desperate for it to finish, the manager doing my hair was called away by a message from head office stating 'don't say you're with a client'. That manager was a nice guy and just seemed to be pulled every which way by constant demands from other staff and head office. It meant that every appointment with him took an unnecessarily long amount of time
- very little correspondance during the pandemic lock downs in 2020. They set up a Facebook page so that clients could help each other with tips on how to manage the system growing out and then swiftly removed this, presumably when they didn't like that clients were sharing less than positive experiences
- significant damage to your own hair caused by the intralace system, effectively making it very hard to stop having the system and being a client of theirs.

Nearly two years on from having the system removed, my hair actually isn't that bad. Scalp micropigmentation has helped to disguise the worst bits and being freed from the pain and substantial cost of the system, and from the need to spend hours having your hair pulled, is basically a liberation. For anyone considering LE as an option, I would look into alternative routes for the sake of your wellbeing. Throughout my experience it felt very much that I was a cash cow for an uncaring company (good staff aside). I felt trapped in a cycle with them and had been desperate to get the system off for a number of years but knew my hair was in a terrible state. I would dread each appointment and particularly dread being given poor quality hair/a poor adjustment as I knew it would be a battle to get any issues resolved without more money being demanded or a defensive and/or aggressive response from managers. The pandemic set me free from this company and for that I am extremely grateful. Those that run LE, should stop pretending they are doing it for anything other than monetary gain. This isn't about helping women with hair loss, this is about cash and that comes across as soon as you go beyond the consultation and become a client.

Had my first full system put in and then a follow up with Paolo and his team - really great service and I was very well cared for. Thank you all!!

When these folks get it right the system is fantastic and looks wonderful. Unfortunately, as with anything in life, it sometimes goes wrong. This is where Lucida Ellery needs to really up their game. We have experienced 2 or 3 horrible faulty parts problems. The instinct of Lucida Ellery is to deny, reject and avoid the problem and not standing by the quality of their product or service. They know there are very few options for women who need their unique hair solution, and they seem to treat their patrons accordingly. I hope the day comes that my wife no longer needs their service - I much prefer to deal with a company who stands with their customer - not against them.

I had my Intralace Minima system appointment at the beginning of May at LE Southampton. I was nervous beforehand but was so well looked after by Paolo and the team that any nerves soon evaporated. I have since been back for a wash tutorial and an adjustment and both times the team have been welcoming and friendly. Thank you for looking after me!

Have been going to LE for 9 years now I think. Originally started in London but the travel especially after COVID got very expensive so transferred to Southampton. The salon is smaller and I feel more intimate, the staff are fantastic and I leave feeling so confident with my hair. I am looked after extremely well.

This is my first year attending the Southampton salon and i am pleased and delighted with the results. The staff are enthusiastic, professional and very caring, basically fabulous.
This has changed my life and i can't thank LH enough.

Make sure you do your research on these types of treatments

I didn't necessarily have a 'bad' experience, but an experience I think worth noting and a lot of red flags personally.

I looked into LE and everyone I spoke to was very lovely, had nothing but a good customer experience. My frustration was around having to wait a month for an official phone/video consultation where they didn't even really address a solution tha would work specifically to my situation and my hair type as video can only do so much. Following up from the video consultation, I received an email regarding my specific treatment and costs which was incredibly high and as I read closer, there were a lot of hidden costs not mentioned over the phone during the consultation.

I then went to a hair clinic for a free consultation and second opinion who flat out told me that doing any intralace type system would only further damage my hair and cause long term issues. This clinic does offer somethig similar and would only gain money from me doing this treament with them, but specifically said it's not a good idea.

I think it's wonderful that LE has helped so many people and not knocking the business, but do advise anyone looking into this to understand the investment implications and ensure it won't cause long term damage being that the consultation doesn't include a thorough review of the individual's situation. It's a lot of money to invest after only talking on video...

I have been going to Lucindas since 2014. I honestly can say it’s been a totally life changing experience. My hair before was so thin and fine. It seemed to rule my life. I hated it. But from day one it changed all that. I’m so much more confident and I don’t have to even think about it anymore. I can get on with my life now. The staff at Lucindas are very helpful. The studio is lovely. 💕

I visited Lucinda Ellery in Bristol in May 2021 which was 8 months after chemo and had the full intralace system. I was reassured that my natural hair would continue to grow underneath the system and it shouldn’t be damaged. I loved my system and it gave me a huge amount of confidence so I have no issue with the initial hair piece (although reading some of these reviews - I also had a couple of faulty partings!). In December 2021 it was taken off for the 6 month check. Honestly, I could have cried in the chair at the state of my hair underneath (I did on the way home!). When the system came off, most of my hair on my crown came with it. I was therefore pretty much bald again on top, which for anyone going through cancer treatment and trying to grow their hair back is devastating!

On reading some of these reviews, I was also made to feel that this was my fault, apparently due to product build up underneath. I still can’t get my head around how I was meant to know this was an issue when you can’t see under the system? Surely at the 6/8 week checks, this should have been noticed instead of leaving it on for 6 months?

I didn’t kick up a fuss at the time, I was too shocked and devastated. The salon ladies were lovely, while it wasn’t admitted, I got the feeling they felt sorry for me, however recently Lucinda Ellery has been posting on Instagram about the system working for chemo hair. I posted an honest review to warn other ladies who may be considering the system after chemo and to explain my experience and my comment was deleted!!! This really didn’t impress me, it’s one thing to have an bad experience individually but to delete an honest review to warn other people in a similar situation to proceed with caution after already going through through the trauma of losing their hair is disgusting!

There’s also the cost - these are not cheap systems, please do your research and choose wisely. I wish I’d found raccoon in recovery first, they seem to know a lot more about chemo hair and also seem to care about the natural hair which in hindsight. I don’t believe LE do.

Thank you Southampton
I have been with Lucinda Ellery for over 5 years and cannot praise the team in Southampton highly enough.
They are always professional and friendly, and ensure you are comfortable with the whole process, from privacy if required, or a friendly chat and of course keeping you supplied with teas and chocolate!
Best of all I always leave looking and feeling fantastic. :)

I have been coming to Southampton now for about three years as found the trip to London too long with train and tube changes.Paola the Manager is simply amazing and professional and goes the extra mile to ensure his clients are happy.The staff all work really hard and do a brilliant job and I know I can be really fussy but I do not Know what I would do if it was not for you.The system is expensive but have to make hair a priority in life I guess.Thank you all again so much and sorry if I can be a pain in the rear.😂😂xxxxKim

Went to the Manchester Salon . Fantastic team friendly professional as was Danielle who I had my consultation with . Highly Recommend

Depressing thinning hair. Decided to do something about it and chose the best after reading about Lucinda Ellery. Very friendly, discreet, professional staff. Didn’t take too long and myself and my family completely gobsmacked. Got my hair back as it used to be. Colour matched perfectly. Thankyou very much..

OH LA LA BEST EXPERIENCE EVER!!!
Thank you all so much to make my hair so fabulous.
I honestly did not think this could be possible.
Lucinda Ellery London is The best team I ever seen working at a hairsalon(everything and everyone so organised)
I mean firstly I spoke to the stunning Daniella, the sweetest ! She explained to me every detail during the consultation , I thank her for being so patient and answering all of my questions via WhatsApp at anytime. Then at the salon, Natasha looked after me and installed the system she was so adorable and so focused on making it look perfect for me ! I really did notice her professionalism ! Thank you to her !!
Then came DIMO MY SUNSHINE!!! OMG he is so gorgeous ,kindhearted,funny and I could sense that he was going to do something incredible for my case before he even touched my hair, we were chatting so much and I absolutely loved his vibe and omg the results ... PERFECTION !!! He made my hair incredibly magnificent ,the colour,the length,the layers ,everything is so perfect I could not be happier .
I recommend it 100000% to anyone having any issue with their hair .
Ah And obviously i need to mention The Beyoncé of the London salon!! (Chantelle) she is doing such a great job over there ! Thanks to her And again thanks to all of you there ! MERCI BEAUCOUP!!
Christina Pereira.