Easy to order process. Delivery was very well organised and product arrived on time via a very professional and friendly delivery partner. The product was of excellent quality.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
LSA products are absolutely stunning and elegant, timeless designs that never go out of style. The quality is exceptional, and you can really feel the craftsmanship in every piece. It is on the expens... Näytä lisää
I recently purchased the wrong style of wine glasses for a birthday present. The process of returning these glasses was simple and very quick. The correct style was bought and arrived quickly. I can't... Näytä lisää
2 orders have both been successfully fulfilled by LSA. The items were extremely well packaged and arrived 2 days after placing my order on each occasion. I highly recommend LSA and will continue to... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
LSA International, a privately owned UK company, is considered one of Europe's leading brands of contemporary handmade glass and porcelain. Renowned for our unique style, original designs and enduring quality we launch 250 new products each year, all designed by our Creative Director Monika Lubkowska-Jonas and manufactured in the EU.
Yhteystiedot
Ground Floor, Holbrooke Studios, Indigo House, Holbrooke Place, Richmond, TW10 6UD , Yhdistynyt kuningaskunta
- +44(0)1932 789721
- info@lsa-international.com
- lsa-international.com
4,7
Erinomainen
4 t. arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to order process
Easy to order process. Delivery was very well organised and product arrived on time via a very professional and friendly delivery partner. The product was of excellent quality.
24. helmikuuta 2026
Placed an order and haven't received…
Placed an order and haven't received anything over 3 weeks later. I've also heard nothing from customer service after chasing twice.
25. helmikuuta 2026
NO customer service, no goods delivered.
UPDATE: They have finally emailed me, a week later, with a 'good will gesture' of 20% off my next order....
Needless to say that I won't be ordering from them again. If you couldn't get the first order correct and couldn't reply to me in time then why would I attempt to order from you in the future, especially for a 'good will gesture' of just 20% off next purchase.
Ordered something 6 days ago, with next day delivery promised, still have not received anything.
I then tried to ring the number on their website, which I was told was for something else, and to email them. I have sent 3 emails and have wrote to them on their website as well, and have had NO response.
Awful (NO) customer service, no delivery and was expecting it for Mother's Day as a gift.
So dissapointed. Had to contact my bank and retract the payment, thankfully they refunded me and stopped the payment.
This company seems very dodgy, and I feel I have been scammed.
I would not recommend ordering from them.
Looking at other reviews they have mentioned 'their systems have been down' which seems very convenient. You should still be able to deliver the goods or reply to customers, and if you can't then you should have that on your website.
Thankfully my bank have refunded me and blocked the payment.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LSA International
Dear Customer,
We’re very sorry to hear about your experience and sincerely apologise for the frustration caused.
Due to a stock information issue caused by a recent system changes, we were unfortunately unable to fulfil your order, and we understand how disappointing this is, especially as it was intended for Mother’s Day.
We also apologise for the lack of response to your messages. This is not the level of service we aim to provide.
A full refund has been processed, and a goodwill discount code has been sent to your email.
Thank you for your feedback.
Kind regards,
LSA Customer Support
Awful customer service, very disappointing
For me the frustrating part is that no one I contacted at LSA International by phone and email informed me that you were migrating to a new system. I am not sure how this stopped anyone from customer services or indeed anyone I contacted from answering my numerous emails and phone call. It was only when I reviewed the shocking service on TrustPilot that I got any response at all. Even that was the day after the review no urgency form LSA. I would normally change and update my review if I thought the issue had been dealt with.
If I could give you a zero start I would.
It would be useful if you guys did some basic customer service training.
Friday 13th still no response from company. Truly awful experience.
Well another day gone this is unprofessional and rude
I have been trying for days to get a return postage label . Website says they reply within one day but not my experience.
Managed to find a phone number however absolutely no help and suggested I put Urgent urgent urgent to get a response.
Still no response. I use LSA glass in my ABNB but may reconsider with the awful level of service
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LSA International
Hi Barry,
Thank you for your review, and I’m very sorry to hear about your experience.
We sincerely apologise for the delay in responding to your request for a return label and for the frustration this caused. Unfortunately, we experienced some unexpected system issues this week which affected our ability to generate return labels and respond to customers as quickly as we normally would.
Your return label has now been sent to you and can be used with Royal Mail, the Post Office, or Parcelforce. We’re very sorry that this took longer than it should have and for the inconvenience caused during the process.
We truly value your support of LSA products, especially in your Airbnb, and it’s disappointing to hear that this experience has affected your confidence in our service. Please be assured that we are working to resolve the system issues so that situations like this do not happen again.
If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
LSA International Customer Support Team
Great fast delivery
Great fast delivery. Well packaged. No chance of breakage in transit!
18. helmikuuta 2026
Delivery was delayed owing to a glitch…
Delivery was delayed owing to a glitch and the company were very helpful
18. helmikuuta 2026
The quality of your champagne glasses…
The quality of your champagne glasses is great and they’re so stylish!!
17. helmikuuta 2026
Great product
Great product, vase was as described & depicted. Simple & elegant design. Speedy delivery, without fault.
17. helmikuuta 2026
Simple and high quality water glasses
Second lot of plain water glasses I’m buying. The first lot lasted me 4 years, and I still use the glasses
1. tammikuuta 2026
Poor quality control and no refunds
Received wine and champagne glasses that were low quality. Returned and haven't received a refund although it's been 3 weeks..
Contacted via email - no response. Looks like I'll need to do a chargeback with my bank!
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LSA International
Dear Emily,
We’re very sorry to hear about your experience and for the delay in getting back to you. This is certainly not the level of service we aim to provide.
Please accept our apologies for the lack of response and the wait for your refund. We have now processed your refund, and the funds should be back in your account shortly, depending on your bank’s processing times.
If there is anything further we can assist you with, please do not hesitate to contact us directly at info@lsa-international.com
Very prompt delivery
Very prompt delivery. Pleased with the glasses. Very fine rim and nice to hold
14. tammikuuta 2026
Fabulous beautiful products😃
Fabulous beautiful products😃
Swift despatched 😃
Very carefully packaged😃
Quick polite responsive staff 😃
13. tammikuuta 2026
Goodbye LSA
Goodbye LSA. What a pity that such a quality brand has been sold off. Goodbye LSA.
13. tammikuuta 2026
My shopping experience at LSA was…
My shopping experience at LSA was excellent in every way. From the initial web browsing and an array of product choices to ease of ordering, trouble free payment and a speedy delivery.
I am delighted with the butter dish I purchased as it’s beautifully made of high quality materials and I love using it daily from fridge to table.
13. tammikuuta 2026
Beautifully made pasta dishes
Beautifully made pasta dishes. Quality porcelain great tone.
Very quick delivery.
7. tammikuuta 2026
Beautiful
So happy with my purchase, its a beautiful gift and the recipient was very pleased. Speedy delivery and very well packaged, thank you
3. tammikuuta 2026
The quality is second to none
The quality is second to none
The Weight of the glasses are really good
The design is really modern
Everybody ask where we got these from
10. tammikuuta 2026
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