The booking process was smooth and simple, and the car was in very good condition and clean upon pickup. The terms are fair, and the staff at the Varna city office were professional, friendly, and hel... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
The car After few kilometers had the engine lamp on and a lot of kilometers stored about 180000. The officer proposed me to pay 100€ for an insurance to cover every issues, it's a service very expens... Näytä lisää
Yritys on vastannut
The staff at the Sofia airport head office were very good/professional at both pick up and drop off. The car was in good condition. Overall the experience was excellent.
Yritys on vastannut
Reservamos online un coche en las oficinas exteriores del aeropuerto y la verdad que todo bien y a la vuelta que dejamos el coche con un transfer nos llevaron al aeropuerto. Todo perfecto
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Low Cost Cars provides the cheapest, affordable and reliable rent a car service in Bulgaria. We are focused on offering low cost car hire services on the territory of the country. Our prices are guaranteed lowest and the booking process is very easy and simple. If you want to spend secure and calm holiday without necessity of brand new car, Low Cost Cars is your first choice. We guarantee cars in good technical conditions which fully meet the requirements of our customers. Low Cost Cars is brand of Top Rent A Car which has inherited the long years’ experience as leading car rental company in Bulgaria. The company has convenient office locations at Sofia, Varna and Burgas airports and offices in the cities Sofia, Burgas, Plovdiv, Varna, Sunny Beach, Golden Sands, Nessebar, Sozopol, Obzor and Balchik. Rent a car from Low Cost Cars and you could get up to 10 % discounts for your future bookings!
Yhteystiedot
Airports: Sofia T1, Sofia T2, Plovdiv, Varna, Bourgas, Downtown offices: Sofia, Varna, Bourgas, Sunny Beach, Golden Sands, Sozopol, Obzor, Deliveries all over the Country, Bulgaria
- 00359886002121
- bookings@lowcostcars.bg
- lowcostcars.bg
4,4
Erinomainen
423 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
נוחות קבלת הרכבמצויינת
נוחות קבלת הרכב, איכות הרכב נקיון הרכב
15. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Nimrod,
We're delighted to know you had a great experience. Thanks for the excellent review!
Best regards,
Low Cost Cars
Car was new
Car was new, clean, officers at Sofia airport were ready to help, everything, especially return of the car was fast, that is important as we were in a hurry to complete registration to flight . Special thanks Yochim Osichenko
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Yulia,
Thank you for the fantastic review. We're happy to have served you well!
Best regards,
Low Cost Cars
As usual GREAT SERVICE from Low cost…
As usual GREAT SERVICE from Low cost cars. Collected from Sofia Airport within 20 minutes (was even a Late flight)
Return was handled very efficiently by Ivan and our driver Viktor.
Once again BRILLIANT SERVICE.
YOU can’t go wrong using Low Cost Cars…..
6. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Jacobs,
We're delighted to know you had a great experience. Thanks for the excellent review!
Best regards,
Low Cost Cars
Forcing the customer to purchase…
Forcing the customer to purchase insurance at their counter, despite the fact that I had already taken out a globally recognized car rental insurance, is simply dishonest. Without signing the contract, I couldn’t have received the car keys. Your company is truly dishonest — even in the way you respond to comments.At the reception desk, the staff were condescending and resorted to blackmail tactics
7. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Houdayer,
Thank you for sharing your feedback!
Please rest assured that no customer is ever obliged to purchase additional protection with us. Our colleagues explain the rental agreement in detail so that every client is fully aware of the conditions and what would apply in case of damages. This is part of our effort to maintain full transparency in our communication. In your case, a manager was also involved on site to make sure everything was handled in the most professional and correct way.
We truly appreciate your comments, as they help us continue to improve the experience for all our customers.
Best Regards,
Low Cost Cars
Exellent service!
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mrs. Gindin,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Low Cost Cars
This is rent a wreck and not rent a low cost car
Picking up the car took an hour and a half to two hours through Top Rent a Car. We were then given a very old car covered in damage. Dents, a fog light completely blown out from a collision, a windshield wiper that flew off at some point, etc. The interior was in disrepair. Cigarette burns were visible in the upholstery, even though smoking is prohibited in the car. The steering wheel looked like it had been chewed up. In short, a very old car that needs to be taken off the road immediately.
This has nothing to do with a low-cost car, but with renting a wreck.
29. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Seekles,
Thank you for sharing your feedback.
We would like to clarify that both Low Cost Cars and Top Rent A Car operate under the same company, but Low Cost Cars is our budget-oriented brand where the year of production and mileage of the vehicles are not guaranteed. This is reflected in the significantly more affordable pricing. Even though the fleet may include older models, each vehicle undergoes regular technical inspections and maintenance according to our internal quality standards to ensure roadworthiness.
We understand your impressions regarding the vehicle’s condition and want to assure you that our team remains committed to resolving any issues promptly should they occur during a rental. Our aim is to provide reliable mobility options at different price levels, and we regret if your expectations were not met in this case.
Thank you once again for your detailed review.
Best regards,
Low Cost Cars
Quick and professional service. Clean car and good price for the rent.
Quick and professional
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Petkov,
We're delighted you enjoyed our service. Thanks for the excellent review!
Best regards,
Low Cost Cars
The size of the car was perfect and the…
The size of the car was perfect and the price couldn’t be matched by another company in the time that I looked. The location is quite far from the airport terminal actually and the electric van runs about every 25-30 mins. This added extra time to our travels in getting away from Sofia. The car check-in process seemed unnecessarily longer than it should be, about 20-25 mins long, lots of over explanations. The return process, on the contrary was very quick and thorough. The car itself was old, 8 years old Renault, with over 200,000KM! This is a lot for a rental car, I’ve never seen that before. It drove fine, but the suspension and brakes were basically kaput, especially going downhill from the mountains near Vratsa. I was able to keep the car clean, by hand detailing every other day because otherwise to I was to be charge a separate fee for car washing, which is ludicrous and unheard of in the industry. I may come back to TOP rentals if the prices of the other companies at the Airport stay Sky-high. Thank you!
27. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for your detailed feedback and for rating us positively. Our shuttles run in constant rotation; while there can be busier periods, we work to optimize schedules. As an alternative, we can also deliver vehicles directly to the airport terminal for an additional fee — taking the car from our head office allows us to offer lower prices.
All our agents follow the same procedure and explain the rental terms thoroughly to ensure every rental is fair and transparent. We would like to emphasize that while some of our vehicles have higher mileage, each one undergoes a full inspection after every rental and before the next to guarantee it is in good condition. Customers can also view our offers online or call us directly to choose from newer models best suited to their travel needs.
Regarding the car wash – this fee is entirely optional and designed for our customers’ convenience. As is standard worldwide, vehicles must be returned in the same condition as received; by opting for this service you can return the car without cleaning it, or if you prefer not to use it no fee applies and the car should be returned clean.
Thank you again for sharing your experience — your input helps us maintain and improve our services
Best Regards,
Low Cost Cars
Great straight forward rental
Great straight forward rental. Our VW passat we got was perfect for our two weeks road trip through Bulgaria and took us from Sofia to the coast and back without problems. Returning the car was done in no time and we got shuttled back to our Terminal.
3. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Max,
Thank you for your feedback and the 5 stars. We look forward to serving you again!
Best regards,
Low Cost Cars
Servizio al top
Servizio al top. Macchine pulite. Ottimo per chi deve fare pochi km
10. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr.Lodi,
Thank you for your support and the 5-star review. We're here for you anytime!
Best regards,
Low Cost Cars
Fast service from friendly staff
Very fast service from friendly staff at both take in and drop-off desks. Possibility to extend your rent through mobile phone and e-mail. Recommended!
23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Draganov,
We're so happy to know you enjoyed our service. Thank you for the 5 stars!
Best regards,
Low Cost Cars
Това е втори проблем с фирмата в…
Това е втори проблем с фирмата в рамките на 3 месеца, първия път изцапан куфар в багажника, отговора беше че е по моя вина и втория път 5 % обещана отстъпка която не получих! Имат и два телефона за връзка с централа, на единия ви таксуват скъпо, на другия не, аз разбрах за това след като видях, че са ми начислили 10 лева!
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Здравейте г-жо Антонова,
Съжаляваме, че оставате с негативно впечатление и благодарим, че споделихте обратната си връзка.
Бихме искали да уточним, че допълнителната отстъпка от 5% Ви беше обещана за следваща резервация, което ще бъде отчетено като допълнително намаление от крайната цена при бъдещ наем. Съжаляваме, ако се е получило неразбирателство в комуникацията – стремим се да бъдем максимално коректни и прозрачни.
По отношение на телефонния разговор – нашият контакт е стандартен български номер, изписан на официалния ни сайт. Начислените суми зависят изцяло от тарифния план на клиента и неговия мобилен оператор, като за съжаление ние нямаме контрол или отговорност върху таксуването от тяхна страна.
Оставаме на разположение за съдействие и Ви благодарим отново, че сте наш клиент.
С Уважение,
Low Cost Cars
Dette er svindelbedrift
Dette er svindelbedrift. Umulig og komme i kontakt med firmaet. Står telefonnummer, men kommer til toprental som ikke har noe med dette selskapet å gjøre siden de eier dette Internettselskapet. Styr unna…
17. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Salomonsen,
We’re sorry to hear about your experience and would like to clarify a few important points.
The phone line for Low Cost Cars operates 24/7, and we are always available to assist. In addition, we respond to emails within 48 hours and offer communication via WhatsApp and Viber for your convenience.
We kindly ask you to contact us at customer.service@lowcostcars.bg, including your reservation number, as we are currently unable to locate your booking by name alone. Once we have this information, we will promptly review the case and assist you accordingly.
Thank you for your understanding, and we look forward to resolving this.
Best Regards,
Low Cost Cars
AVOID AVOID AVOID!!!!!
I rented a car for a week in July '25. I had my own excess insurance. The agent was very pushy trying to sell their excess insurance when I picked up car. I told him I didn't need it. I had a very bad feeling at this stage. I even commented to my wife that this is not going to end well. So I was not surprised when I returned the car to be told that I had damaged it and I had to pay 220e. They claimed I caused a 2cm scuff to the rear bumper. I had taken numerous photos when picking up the car but the damage was so low down my pictures did not cover that part of the car. I asked for evidence that it was not damaged before I rented, the agent showed a photo but when I asked to see when the photo was taken I discovered it was taken 6 months earlier!! Any way there was nothing I could do as they had a 400e charge on my credit card. My advice is do not rent from these people. They will rip you off. They also trade as Top Rent a Car. Avoid at all costs if you do not want to be scammed.
7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Watson,
Thank you for sharing your feedback. We're sorry to hear that you were left with a negative impression of your rental, although we’d like to clarify that the charge applied was strictly in line with the terms of your agreement and the level of protection you selected.
Please note that our staff are required to clearly explain all contract conditions and available protection options at the time of pick-up. This is part of our standard process and should not be interpreted as a sales tactic. In your case, you chose to rely on your own external excess insurance, and we fully respected that decision.
Upon return of the vehicle, a damage was identified which was not present in the photos you yourself provided from the start of the rental. According to the rental terms, and without additional protection, responsibility for such damage remains with the customer, which is why the charge was applied.
Before finalizing the documentation, the damage was shown and described, and your signature on the report confirms your acknowledgment. This document is also necessary for you to submit a claim to your insurance provider.
We fully understand your frustration, but we can confirm that all procedures were followed transparently, without any pressure or misconduct.
Best regards,
Low Cost Cars
Great service
Ivaylo was very friendly and helpful.Fast service.Great cars.Thank you all Top rent a car team.
6. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Your kind words made our day! Thanks for the excellent review.
Best regards,
Low Cost Cars
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Hristov,
Thank you for your kind words! We're thrilled you had a great experience with Top Rent a Car.
Best regards,
Low Cost Cars
Smooth and easy from beginning to the…
Smooth and easy from beginning to the end recommended
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Enev,
Thank you for your kind words and the 5-star rating. We're here to serve you!
Best regards,
Low Cost Cars
Nice little car
Nice little car, pick up and drop off went without a hitch only disappointment was we paid for the deal through Apodo who told us that insurance was included but on arriving to pick up the car we were told by a Low-cost employee it was inadequate, incuring an extra cost of 175 euros for 2 drivers, for 2 weeks - not so low cost car rental. So who was in the wrong ????
10. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Customer,
Thank you for your review!
When a booking is made through a third-party platform, it’s possible that additional protection is offered by them directly — not by the rental provider. In such cases, we are not notified about the details or coverage level of that third-party policy.
At pick-up, we inform all customers that if no protection is selected directly with us, they are liable for any damage or incidents during the rental. In case something happens, we issue all necessary documentation so the customer can submit a claim to the third-party provider for reimbursement.
We understand how this may feel confusing, but we’re always transparent at pick-up and give each customer the opportunity to decide whether to rely on external coverage
Thank you once again for your feedback — it helps us improve the experience for all travelers.
Best Regards,
Low Cost Cars
While the sInsurance manipulationervice and overall…
While the service and overall organization seem decent at first glance, there's a very unpleasant issue that completely ruined my experience. This is the second time I've encountered a problem with the insurance. When booking the car, I paid for full insurance through the booking platform. However, upon picking up the car, I was told that this insurance is not accepted. Instead, I was pressured into purchasing their in-house insurance, with strong suggestions that without it, I’d be fully liable and risk serious charges.
This feels like a deliberate tactic to push unnecessary add-ons and is extremely disappointing. It undermines trust and makes me think twice about using this company again. I truly hope they reconsider how they handle such situations.
29. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Aizenberg,
Thank you for taking the time to share your feedback!
We understand your frustration and would like to clarify the situation regarding the protection options.
When a customer books through a third-party platform, it’s common that the platform offers its own additional coverage. However, this coverage is not connected to us, and we are not informed of its terms or conditions. As a result, if any incident occurs during the rental, the customer would be held liable under our agreement, and we provide the necessary documentation so a claim can be submitted to the third party.
At pick-up, we always inform customers about the available protection options. Choosing to add coverage with us is entirely optional and entirely the customer’s decision. No one is pressured or forced into it — we simply explain the consequences of declining in-house protection so customers can make an informed choice based on their risk tolerance.
We value your feedback and hope this gives more clarity on the matter.
Best Regards,
Low Cost Cars
Very good for the price
11. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LowCostCars.BG - Car Rental Service in Bulgaria
Dear Mr. Bochukov,
We're delighted to hear you had a wonderful experience. Thank you for the 5-star review!
Best regards,
Low Cost Cars
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