I rather stupidly clicked on the wrong date for the event I wanted to go to. Having paid and got the confirmation I feared the worst. I contacted Lovetovisit and the wonderful Vinny sorted it out with... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought some tickets couldn't see the email with the attachment. Contacted the customer service via email. Had a response within 24hrswith tickets re sent. Thank you
Had a great day out at Park Hall Country Park with plenty of activities to do. Our 15 month old grandson had a really lovely time meeting the newborn lambs, seeing the rabbits, watching the pig racing... Näytä lisää
Yritys on vastannut
I booked tickets for the faulty towers dining experience and then realised I'd booked wrong dates for September event. I was expecting to have issues and to be spending ages waiting for phone to be an... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
At Lovetovisit, we believe finding your fun should be quick, easy and great value. We work with attractions across the UK to bring you real time availability, instant tickets and exclusive price discounts - with no sneaky booking fees. We’re here to help turn ordinary days into unforgettable ones. Whether it’s cosy pyjamas on a festive train ride, an immersive museum visit, or a thrilling theme park day, we’re here to make it simple, fair and stress-free. Our growing team genuinely cares about your experience, from the moment you click book to the journey home. If something goes off track, we’ll jump in fast to do whatever we can to fix it. Lovetovisit has become one of the UK’s most trusted places for tickets and experiences, but we've never lost sight of our goal: to bring people together through amazing things to do you won’t find anywhere else. Thanks for letting us be a part of your next day out. Now lets go have some fun!
Yhteystiedot
Lovetovisit.com, Churchill House, Churchill Way, CF10 2HH, Cardiff, Yhdistynyt kuningaskunta
- +4420 8050 5682
- cx@lovetovisit.com
- lovetovisit.com
4,6
Erinomainen
552 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Absolute scam of a company
Absolute scam of a company. Took our money but provided no tickets.
Been calling since their phone lines opened but no one picks up.
Considering you help “blue light” this isnt helpful nor supportive. Stay clear
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Joy,
Thank you for taking the time to leave a review and I am really sorry to hear how frustrating this has been for you.
I have checked our help form submissions and inbox, but at the moment I am unable to locate any ticket or booking details linked to your name. We have also already sent a request asking for your information so that we can look into this properly and get things sorted for you as quickly as possible.
We would like to reassure you that we are absolutely not a scam company. We sell thousands of tickets every month at the best prices possible and we do support Blue Light customers with exclusive discounts as well.
When a payment is taken but tickets are not issued, it is usually due to a technical issue with the payment provider, and in those cases the payment is normally automatically reverted back.
If this has not already been resolved, please email us directly at cx@lovetovisit.com with your full name, email address and any payment reference so we can investigate and help you straight away.
We genuinely want to help and get this resolved for you as soon as possible!
Best regards,
Lovetovisit Team
Discounted price for same date and time…
Discounted price for same date and time slots as booking direct.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Good morning,
Thank you for your great feedback! We’re so pleased you noticed the discounted pricing for the same date and time slots, we work hard on giving our customers access to the best value without compromising on availability. We really appreciate you choosing Lovetovisit and hope to see you again soon!
All our best,
LTV Team
Quick Hassle Free booking
Quick and easy to find events and book tickets online without hassle.
Great prices cheaper than buying direct from the venue and no booking fee added so great savings.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Brian,
Thank you so much for your fantastic review! We’re delighted to hear you found the booking process quick and hassle-free, and that you enjoyed the great savings too - That is always the goal as Lovetovisit, making it easy to find events, book tickets, and get the best possible price is exactly what we aim for.
We really appreciate your support and look forward to helping you book again soon!
Warm Regards,
Lovetovisit Team
Easy website to use
Easy website to use, got a great discount off tickets for Eureka and tickets came through immediately!
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Laura,
Thank you for your lovely review! We’re so glad you found the website easy to use and enjoyed a great discount on your Eureka tickets. That was such a popular show - great choice!
It’s great to hear your tickets arrived instantly too, we know how important that peace of mind is. We really appreciate your support and hope you have an amazing time!
Warm regards,
LTV Team
Easy process
Easy process, found date, booked and paid. Tickets received via a link within minutes.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hiya,
Thank you for your feedback! We’re delighted to hear you found the whole process easy. Making booking simple, fast, and stress-free is exactly what we aim for. We really appreciate you choosing Lovetovisit and hope you enjoy your attraction!
Kind Regards,
LTV Team
Colchester castle light trail
Have booked a few things thro this site always easy and best prices and the bonus gift vouchers help alot
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi There,
Thank you so much for this review, we are so happy to see we have been able to help you book a few things - we hope to continue this in the new year!
Best Wishes,
Vinny
The Perfect Winter Outing ! The site was…
The perfect winter outingThe site was well set up and lit beautifully. Plenty of seating Good food and drink available. Staff friendly and helpful The ice skating was fantastic. Equipment in good condition and the blades bit!! Just big enough to have good fun. Going back for more. Loved it🤗🌟🌟🌟🌟🌟
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Good morning Rodney,
We are so glad you enjoy yourself so much, we are very pleased to hear your update and feedback. Hears to many more outings in the new year!
Kind Regards,
LTV Team
Chester zoo - Brilliant day
Brilliant day and booking ticket was so easy saved so much money booking through love to visit recommend
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hey Sam,
We are so happy to hear you had the best time at Chester Zoo, it is great family fun! Thank you for using Lovetovisit - we are excited to help you find some more great attractions this New Year!
Kind Regards,
LTV Team
Very easy from start to finish…
Very easy from start to finish Yorkshire wildlife park illuminations brilliant
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Ann,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that your experience at Yorkshire Wildlife Park Illuminations was easy and enjoyable from start to finish. Your kind words mean a lot, and we hope to welcome you back again soon!
Kind Regards,
LTV Team
It was a really fun experience
It was a really fun experience,
Lots to do and see as you walk round, would definitely do it again
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hiya,
Thank you for your lovely review!
We’re so glad to hear you had a fun experience and enjoyed exploring everything along the way. We’d be delighted to welcome you back again soon!
Kind Regards,
LTV Team
This is my go-to site for theatre…
This is my go-to site for theatre bookings. Great prices and so easy to book!
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Good morning,
Thank you for this feedback, we love seeing that Lovetovisit is your go-to site. We are very pleased to have had you for a customer so far and look forward to assisting you to see more great shows in 2026!
Kind Regards,
LTV Team
Very helpful and friendly helpful with…
Very helpful and friendly helpful with what you want fast
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Alan,
Thank you so much for this feedback, the goal for us is to always stay helpful and friendly. We looking forward to helping you out with some lovely 2025 attractions.
Easy booking
Easy booking, fantastic light show. Good Disabled access. Fair price.
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Martin,
Happy New Year!
Thank you so much for your feedback, we are so pleased to see you had a lovely time and easy process using Lovetovisit. We look forward to welcoming you again.
Kind Regards,
LTV Team
I would rate this company 0/5 if i…
I would rate this company 0/5 if i could. Their customer ser4vice is non-existent.
All I need to do is amend a booking date, not cancel, I don not need a refund. Just amend the date.
I have been trying for days and had no luck via their message helpdesk or phone number.
I need someone to contact me ASAP, please read your facebook and helpline messages
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi there,
I’m really sorry to read your feedback and I completely understand how frustrating this situation must have been, especially when all you needed was a simple booking date amendment rather than a cancellation or refund.
I want to sincerely apologise for the delay in getting back to you. This wasn’t just over the past few days, but during that whole period we were experiencing a combination of technical issues across our messaging systems and an unusually high volume of enquiries. Unfortunately, this impacted our response times more than we would ever want.
That said, I’d like to reassure you that we did actively try to reach you during this time. We attempted contact not only via our helpdesk and phone channels, but also through Trustpilot in an effort to get your attention and resolve this as quickly as possible. We followed up multiple times but didn’t receive a response, and we continued trying because we genuinely wanted to get this sorted for you.
Please be assured this wasn’t a case of non-existent customer service or ignoring your request. Amending booking dates is something we regularly help with, and we’re very keen to resolve this for you as soon as possible.
Thank you for your patience, and again, I’m truly sorry for the inconvenience and frustration caused.
Best regards,
Lovetovisit
I ordered tickets from love to visit…
I ordered tickets from love to visit which weren't then accepted at the event so I had to pay again. I managed to speak to Tom one of the managers at love to visit who speedily processed my refund and was extremely helpful. I did say that the main phone line would benefit from having an actual person to speak to as before I managed to speak to Tom I had left two messages which were unreturned. Tom agreed with my comments and said it was something they would look into.
6. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Thank you for taking the time to share your experience. We’re really sorry for the inconvenience you faced at the event and for the frustration caused by not being able to reach us initially, we completely understand how upsetting that must have been.
We’re very pleased to hear that Tom was able to assist you quickly and process your refund, and we truly appreciate you recognising his helpfulness. Your feedback regarding our phone support is invaluable, and we can assure you it’s something we are actively reviewing to improve our service.
Thank you again for your patience and for bringing this to our attention. We hope to have the opportunity to provide you with a smoother experience in the future.
Warm Regards,
LTV Team
I booked tickets for Enlightened at…
I booked tickets for Enlightened at hylands park. I had no problems booking 3 adult and 2 child tickets,the tickets were emailed to me almost as soon as I had booked them.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Lynn,
Thank you so much for this review! we are so glad you had a quick and easy purchasing process, that one of our main goals at Lovetovisit! We hope to see you again in 2026.
kind Regards,
Vinny
Great customer service!
Unfortunately didn’t get to experience the booking due to serious illness within the group :(
It was short notice of cancellation, spoke to Joe and explained the situation, although they felt a refund was not due, they were so very thoughtful and due to the awful situation did indeed refund minus a small fee.
Very good customer service.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
We truly appreciate your feedback and are glad you’re satisfied with the service you received. Thank you for choosing us - we look forward to helping you again!
The lovely gentleman who I spoke to on…
The lovely gentleman who I spoke to on the phone was helpful from start to finish thankyou so much !
7. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Thanks so much for the kind words! We’re really happy you had a great experience with our team, that’s exactly what we aim for. Appreciate you taking the time to share this!
Kind Regards,
LTV Team
Easy to book tickets for Eureka Science…
Easy to book tickets for Eureka Science Museum on the Wirral and lovetovisit gave a large discount off the price which I could not find anywhere else. The day was very enjoyable for my 4 year old grandson and to not have to pay full price was an added bonus.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Su,
Thank you for your lovely review! It’s great to hear that everything went smoothly and that you were happy with the outcome. Our team works hard to make the process easy and reliable, so feedback like this means a lot. We hope to work with you again in the future!
Kind Regards,
Lovetovisit Team
Very good.
I had a problem with my booking as there was no information on the website or on the tickets or the email of the meeting point so we ended up at the wrong meeting point I missed our tram for the illumination tour. Lovetovisit send me an email and gave me a full refund and also gave me a a voucher with some money on it. Will definitely book with them again as they are very good at communication and are really good at helping you with a situation.
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lovetovisit.com
Hi Kaz,
We really appreciate your review. Hearing about your experience helps us understand what we’re doing well, and it’s great to know things went smoothly for you. Thank you for sharing your thoughts
Kind Regards,
LTV Team
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