Louvelli Arvostelua 

This company don't even deserve the 1 star rating. They are a complete scam. They steal videos and photos from the authentic branded websites and sell very poor quality counterfeit products. Material quality is very poor as is the overall product. I ordered what was supposed to be a Scuffers hoodie but its fake. When you address this with them they do not offer refunds but a "goodwill" gesture of 15% partial refund or you return to China at your own costs and they then decide if they'll refund!! They are a counterfeit joke. It's also interesting that their website states Trustpiliot rating 4.7 when infact on Trustpiliot it's far from that!

the clothes were nothing like the picture and poor quality, had no tag or label and came weeks late

God I wish I looked at these reviews before ordering anything!! Absolutely rubbish quality clothing and when asking for a refund and return, same as everyone else, they said the shipping is too expensive and offered a “maximum” 25% refund. Whoever was communicating with me was passive aggressive and kept trying to point out the terms and conditions (WHICH I READ) and did not state anything to the contrary of if you’re not happy you can return it.
Honestly awful customer service unless it perfectly aligns with their policy.
Do not recommend whatsoever!!

My daughter sent me a link to a hoodie she wanted for Christmas. When it arrived, I could tell it was fake straight away just from the packaging. The item itself is an absolute joke and nothing like a genuine Scuffers hoodie. Yet they are using Scuffers images on their website. As everyone has said, they refuse the return, said it was due to camera angles and lighting and offered me 30% off or I could return to China at my own cost. My credit card have processed a charge back but reading other reviews, Louvelli challenge these - I don’t know how they’ve got the front. DO NOT ORDER FROM THIS COMPANY!!!!

SCAM. DO NOT order from this website. They sell counterfeit products from China. You cannot return either. They give you the option to return to China (which costs an extortionate amount of money, plus if they receive the parcel past the return date, they don’t refund), or a partial 15% refund. They also advertise fake ads, stealing videos online showing the real items they claim they’re selling. If you made the mistake like I did and ordered from them without researching, contact your bank and try and get the money back from them. Do not attempt to return to China or accept their partial refund.

Complete scam, do not buy anything from them. Ordered a sweatshirt. Looked nothing like the picture on the website. Tried to rerun and was told can either send back to China and pay the shipping and custom costs and wait for the item to be reviewed or receive 15% value of the item as reimbursement. DO NOT BUY!

Why is this company still allowed to trade l order some jeans bad quality and sizes are all wrong and you can't send them back because it cost you which isn't cheap they need to stop trading

nothing like the top I ordered DO NOT ORDER find a different place.

Complete counterfeit. Ordered the blue Scuffers hoodie, the material was cheap, thin, almost shiny.. with the yellow text very bright in comparison to the true brand. If I knew this was what Louvelli were selling I would not having wasted time and money…!! When I have requested a refund they said the refund costs to ship to CHINA would be on me to pay, so they would give me 15% refund… pathetic.

Scam. Not real photos, you have to ship it yourself back to China or have 15% refund.
Avoid

Very disappointing quality, looks great in the photo's but the reality is nothing like the photo and poor synthetic material. They are based in China so to get a refund you have to send it back and pay the costs, so it's basically not worth sending back. They offered me 15% refund that's £3. Don't bother ordering it's rubbish.

The sizing is awful. I ordered the Emma pinstripe jeans which took ages to arrive and the size guide states the L is a 14-16 I normally wear 12-14 and wanted them a bit oversized
When I tried them on they were unbelievably tight and I didn’t even bother trying to do them up

The item itself and is fine so I’m gutted the sizing is so bad.

Like may other reviews. Counterfeit cheap goods from china. If you need send anything back you’ll be paying the costs back to China, including any import taxes etc. they shouldn’t be allowed to sell in the UK. Have reported them to the CMA and trading standards.

I never received confirmation for an order before Christmas and so presumed it hadn’t gone through and placed it again. 5 minutes after placing the order I emailed and messaged on the chat to cancel the second order. After a good few hours I got a response to say that as the order had been processed it couldn’t be cancelled and I would have to return the item at my own expense. The second item arrived after Christmas and I had to explain the whole situation again to be advised on refund, to be offered a 15 % refund only and an invitation to keep the item to gift or resell.

Can’t give minus rating unfortunately. Absolutely awful. Items arrived eventually, ordered a small as my daughter is a size 8 but these hoodies would fit a three year old. Quality is extremely poor, definitely not the product shown when I ordered. Contacted them about returning and after back and fourth with several emails I was offered a 25% refund if I didn’t return the product because it’s a expensive process for me covering customs and shipping etc, I gave up and just agreed. I was refunded £6.90 off an order that cost me £52… well. Lesson learned! AVOID this company..

Selling counterfeit goods . Do not buy awful quality and no customer service at all. Have reported to counterfeit goods team

Terrible company. Ordered girls jeans which arrived with no button hole. Company stating they send like this to maintain structure of item and you cut your own buttonhole. Add to that the quality is terrible. Never, ever again!

Absolutely terrible company. They sell counterfeit clothing using images from the real brand’s website, which is super misleading. I really wish I’d checked the reviews for this company first instead of trusting a TikTok influencer — lesson learned!

I’ve emailed them many times asking for a refund, but you don't get anywhere. Like other people have said, they either want you to post it back to their warehouse in China at your expense (practically the cost of the item), or they’ll only give you 15–25% back as a 'goodwill gesture'.

I’ve submitted a chargeback claim with my credit card company and am waiting to see what happens. AVOID LOUVELLI AT ALL COSTS!!

I rarely leave reviews, but my experience with Louvelli has been so frustrating that I feel I need to warn others.

I ordered a hoodie that looked great on their website. What I received was nothing like that. When I opened the parcel, I immediately noticed a hole where the sleeve meets the body of the hoodie. The stitching was incomplete, the fabric was gaping open, and it looked nothing like the product photos. It was genuinely shocking how poorly made it was.

I contacted Louvelli straight away and sent photos of the defect. Instead of acknowledging the issue, they tried to convince me that the hole and missing stitching were due to “lighting” or “batch variations.” Anyone looking at the photos can see that’s simply not true. It was a manufacturing fault.

What followed was a long, exhausting back‑and‑forth. They refused to accept responsibility, refused to provide a prepaid return label, and insisted I pay to ship the faulty item back to China at my own expense. They kept offering tiny partial refunds (15%, then 25%, then 30%) it felt like they were trying to wear me down so I’d just give up.

I made it clear I was willing to return the item but they refused. Their policies seem designed to make returns so difficult that customers simply give up even when the product is defective.

They have now challenged my chargeback with my bank, claiming I provided “no evidence,” even though they included the photos I sent them in their own submission! Their own documents contradict their claims.

This whole experience has been stressful, time‑consuming, and honestly quite upsetting. I ordered a simple hoodie and ended up dealing with a company that denies faults, ignores consumer rights, and now fights customers who try to get their money back for defective goods.

I would strongly advise anyone considering buying from Louvelli to think twice. I wish I had!

ABSOLUTELY AWFUL!!! do not order from this website!! It’s a complete scam, everything is completely fake. I ordered 2 scuffers hoodies I waited weeks and weeks for them, they’re the worst quality I’ve ever seen, awful service from the company when contacting them about the late delivery. I’ve asked for a refund twice and received no response. AVOID AVOID AVOID