Lotto Social Arvostelua 17 607

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hi Ben, thank you for your feedback 😊

We’re really happy to hear that everything is going well so far — great to have you with us! 🎉

Our aim is to make things simple, fun, and full of opportunities to play and win through games and syndicates 🎟️🍀

Wishing you the best of luck as you continue — hopefully your first win is just around the corner! 🤞

Alex

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hi George, thank you for your feedback 😊

We understand how that can feel confusing, and we really appreciate you highlighting it.

Even if you already have an active membership, adding more lines or joining additional syndicates can sometimes involve extra costs depending on the option selected. These are separate from your existing participation and are designed to give you more entries and increase your chances of winning 🎟️🍀

That said, we agree this should be clearer and easier to understand when you’re making a purchase.

If you’d like, please respond to our information request and we can take a look at your account and explain exactly what you’re seeing 👍

Thanks again for helping us improve!

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

15. huhtik. 2026

Hello Peppart, thank you for your feedback 😊

We’re really sorry to hear about your experience — we understand how frustrating this must be, especially after trying to contact us multiple times.

We want to reassure you that subscriptions can only remain active if they have not been fully cancelled, and charges are linked to those active entries. These are designed to give ongoing participation in syndicates and more chances to win 🎟️🍀

That said, your situation is not the experience we want for any of our users, particularly regarding the lack of response.

Please respond to our information request so we can urgently review your account, ensure everything is cancelled correctly, and confirm no further charges are taken 👍

We’re here to get this resolved for you as quickly as possible.

Best Regards,
Alex

Vastaus yritykseltä Lotto Social

15. huhtik. 2026

Hello, thank you for sharing your experience 😊

We’re really sorry to hear how frustrating this situation has been — we understand your concerns.

Please note that once entries are successfully placed into draws, refunds are not offered as the service has already been provided and the draws have taken place. However, tickets should always be visible in your account, and any discrepancies should be properly explained.

It’s also not the experience we aim to provide when it comes to support, and we’re sorry if communication has felt unclear or inconsistent.

Please respond to our information request so we can review your account in detail, clarify what happened, and ensure everything has been handled correctly 👍

We’re here to help get this resolved for you.

Best Regards,
Alexandra

Vastaus yritykseltä Lotto Social

20. huhtik. 2026

Hi Payam, thank you for your feedback 😊

We’re really sorry to hear about your experience — we understand how frustrating that must have felt, especially being so close to a win.

We want to reassure you that games are never closed on purpose to prevent wins. If a game was interrupted, it would most likely have been due to a temporary technical issue or scheduled maintenance rather than anything intentional.

Our games are designed to be fair and to give all players equal opportunities to win prizes 🎮🎟️🍀

We’d be happy to take a closer look at what happened. Please respond to our information request so we can review your gameplay session and assist you further 👍

Thanks again for bringing this to our attention.

Best Regards,
Alex