LOT Polish Airlines Arvostelua 

I had great experience in their long haul flight from the US. Nice plane quiet ride. Professional staff, great meals. Thanks!

Ce matin à Roissy, mon beau-fils a été refusé à l'embarquement par le personnel de LOT Polish Airlines parce que son test antigenique ne comportait soi-disant pas la bonne mention pour le Japon. Or, avec un schéma vaccinal complet, plus besoin de test Covid pour entrer au Japon. Résultat ? Un billet perdu, un vol Air France à racheter au prix fort POUR RIEN.

I’ve just completed my second experience with the airline. There was a long delay with a short haul flight and I’ve just got the second same ordeal for the same route.

The airline is unprofessional and lacks proper organisational skills. They don’t meet the Star Alliance’s standards with all due respect.

I tried them with flight connections and their non-proficient service cuts the opportunity to access the business lounge as they kill the time with horrendous delays. The flight delays, the airport bus delays in the airport.

The cabin crew articulates about service issues in a low moral habit and you feel that this is low end people with regressive culture.

In sum, I would say it’s disgusting. I still have one return flight with them but then never ever will even consider their service again.

Creepy and dishonest.

1. Delays in both directions
2. Poor service in the plain
3. For this price - paid jouce during the flight
4. Too much ads in email
5. More than poor service in the airports
One star is too much!

My luggage haven’t reached the final destination in Istanbul. I have been contacting LOT for more than 24h and no answer from them and no track of my luggage. The airport in Istanbul is aware already and waiting for my luggage arrive from poland. IST LO 12720 from flight LO 137 is missed in Warsaw . I don’t have nothing to wear , i depend on medication and its all in my luggage. I will sue them! That’s an absurd

Zero humanity. Zero patience. Zero competence. Flight was cancelled. No communication on next steps. Waiting around for 3 hours in one line only to be sent to another line for another 4 hours. No resolution. No matter how ahead the ticket, it’s not worth the inhumane treatment and incompetence.

I have been trying to contact Lot both via their website as well as vie telephone to request a special meal on-board my transatlantic flight. The website will not allow me to do so, and nobody is answering my chat/phone requests/calls. Terrible customer service. Non-existent.

Une honte. Vols toujours en retard. J'ai volé 3 fois avec cette compagnie et ils avaient une heure de retard à chaque fois. Plus jamais pour moi!

Kupiłem lot z Pragi do Warszawy z międzylądowaniem w Krakowie. Pierwszy odcinek bez problemu z Ryanair. Natomiast drugi z LOTem to klasyczna porażka przewoźnika - overbooking. Bilet został anulowany przez LOT bez podania przyczyny i dostałem opcję kupienia sobie innego lotu. Nigdy więcej z LOTem.
Nie pozwolono mi złożyć reklamacji w biurze przewoźnika oraz poinformowano o braku kierownika dostępnego do załatwienia tej sprawy (lotnisko Kraków g.16.21).

J'ai acheté des billets le 12/03/22 et le 14/03/22 on m'annonce une modification de vol à l'aller.
Je trouve cela inadmissible alors que les places étaient bien disponibles à l'achat.
C'est purement de l'escroquerie!

Première étape: appâter les gens avec des prix attractifs et des horaires convenables
Deuxième étape: modifier les horaires de vols une fois que le paiement a été fait.

C'est vraiment du vol, une compagnie que je ne recommande pas du tout.

Worst company ever ! They cancelled my flight and gave me wrong information and have added in system that I didn’t show up at the airport ! When I contact them they told me I can ask for refund and in reality the tickets aren’t refundable! There was some more people with same problem ! I’ve lost my money, my time and have been fooled so never go with polish companies!!

Complete mess!!! Don't think, that when you purchase ticket-your problem sorted! Your problem just started!!!...Changing times or returned flights.. after one week change DAYS of departure.... If you will try to get refund- you will be in this "ping-pong" game between your "agent" and "airline"....and will end up paying "cancelation" fee for flights you paid already ,but they never exist!

Si vous souhaitez arriver à destination 26h après l'heure souhaitée, si vous attendez d'une compagnie qu'elle vous réponde qu'elle n'est pas responsable des avaries techniques des avions qu'elle afrête, alors n'hésitez plus ! LOT c'est LOTs of problem et ZERO solution / service client ! J'engage une procédure AirHelp.

La palme d'or de la pire compagnie est attribuée à LOT !
Une journée entière d'attente à CDG Paris sans aucune assistance ni information.
0 personne de la compagnie pour répondre a nos questions.
Vol annulé. Pas de remboursement possible au guichet
Des voleurs
Des arnaqueurs
Never Again.

Customer Service is worse than the so called Budget Airlines....which LOT is not when you see their ticket prices. They changed their website so you have to call Customer Service to make any changes to your flight, even if you buy a flexible ticket. I was on a flexible Business Class ticket trying to change the date. No response to online forms, no response to messenger chats and zero response on the phone. After a total of 4 hours on hold I still didn't get to talk to agent. A week of online forms and messages and zero response. Doesn't matter what class you fly. Terrible, will not be flying with them again if at all possible. I had to fly on the dates I was booked on because I couldn't get to talk to anyone before my flight.

After contacting Customer Service and waiting for 1.5h hours to speak to the agent was transferred to cashier to pay for my reservation and am still waiting - this is another 1.5h at the moment...

J'ai effectué un vol Cracovie-Gdansk aujourd'hui et je n'ai rien à redire. Tout le personnel croisé était agréable. L'embarquement et le débarquement étaient fluides. Il a fallu moins de 10 minutes pour avoir les valises en main.
En vol le siège était confortable, il y avait un bon espace pour les jambes.
Le service était bien, verre d'eau et collation sucrée avec un cadeau pour les enfants.
J'ai été content de ce vol.

Flight cancelled.
I booked a flight in September 2020 for July 2021. The flight was cancelled in February. I tried to contact the company by phone and what's app but no one answered initially. I then contacted the booking company, Amex Travel, and they were able to connect with them after being on the phone for a couple of hours. The ticket was refunded in full. It took about a week for the money to get credited to my account. I also had paid separately for seats. Eventually, the what's app message was answered a couple of days later and the money for the seat fee was refunded to me. I guess they are just really busy with this entire mess. Also, as I read other reviews, I realised that they have gotten better in handling issues properly, compared to last year.
The three stars I gave I really for getting my money back in a timely manner, and for cancelling my flight way in advance, instead of in the last moment.

Sehr schlechte Fluglinie. Habe einen Flug gebucht, Geld abgebucht, Flug gecancelled.
Es war ein Multi-Stopp, da es momentan keine direkte Verbindung gibt. Ich kann nach Warschau fliegen, aber nicht mehr nach Frankfurt. Telefonisch nicht erreichbar. Whatsapp versucht, Antwort nachts nach 15 Stunden und dann wird geschrieben, dass das Gespräch beendet wird, da ich nicht reagiere ?! Messenger versucht, keine Antwort, soll warten.

Was für ein Schrott.

Avoid LOT Airlines at all cost!
I have four compensation cases pending for eight months now, which were cancelled by LOT due to Corona.
Talking with their customer service is like talking to a wall!