Horrible
In summary, I had a horrible experience with LOT Polish Airlines, it is the worst airline I have ever used.
Despite booking economy standard tickets through Expedia (which did not indicate that it was a saver ticket), we were charged for our luggage. According to your website, we are entitled to luggage.
The check-in process was disorganized and chaotic. The flight was overbooked and my partner’s seat was taken by someone else. We were separated on the flight. The flight was delayed and the layover in Warsaw was so short that we did not receive our luggage in Beirut.
The luggage was delayed 24 hours, which meant that we had to manage without our belongings for an entire day. We had to go to the airport again the next day early in the morning to pick up our luggage.
On our return day, we had to pay for the luggage again which is unfair. There was delay again and we did not receive the luggage as well.
I raised a complaint and demanded a refund of the luggage payments and compensation for all the damage done. Lot airlines did not even bother to respond to me.
It is a horrible airline, I would never use again and recommend it to be avoided at any cost.