London Store Arvostelua 567

ho ordinato un costume ed’ è arrivato perfetto, pero forse si dovrebbero un po’ migliorare i materiali

Ordered an item that’s doesn’t fit and requested a replacement three times. No response
Would have been minus if it would allow

Spedizione velocissima, materiale come da descrizione è grande disponibilità del venditore con ottima comunicazione.
Grazie

I bought UGG boots for my wife from Londonstore.it via Tradeinn in November 2024. Worn max between 6 and 10 times up to December 2025. "Fluffy" section of the right boot started disintegrating after a few short uses. (I can provide images of the issue showing boots in perfect condition except for the "fluff" that's peeling off). UGG gives a 2-year waranty apparently. Issue reported to Tradeinn in November 2025. Tradeinn informed me to get in touch with the retailer directly, so Londonstore.it in this case. Did as instructed. The store was not helpful at all and claimed that the problem would not be deemed as manufacturer's defect, but damage and advised us to contact UGG Europe directly. My wife left 1 star review on Trustpilot due to lack of professionalism and understanding, poor customer service and general feeling of trying to blame the customer for a genuine issue with the product itself. So, anyway, contacted UGG Europe as instructed and their response was that we need to contact the retailer directly as all warranty claims need to be submitted by the retailer. We did as instructed again and their response was that they will look into it, but asked us to remove the negative Trustpilot review first. My wife removed it and all contact with the retailer ceased after this. They don't reply to emails, follow ups or to anything else. Really disappointed, because I genuinely believe there is a manufacturing defect present here. Boots are in excellent condition and you can see that they were not worn much at all. Of course I still have them and can provide any images and info to any party involved in the matter. If somebody would like to inspect them in person, it's not a problem either (just to prove that images were not digitally altered). So, all in all, I've got no issues with Tradeinn, but Londonstore.it will not ever get even €1 from me ever again.

Great store, customer service was great!

Prima volta che acquisto su questo sito di vendita online di articoli di qualità e prezzi convenienti. L'articolo è arrivato in anticipo rispetto alle attese. Tutto perfetto. Bravi.

Tutto perfetto, gentilissimi anche nell'assistenza, avevo sbagliato taglia in fase di ordine, l'ho contattati subito per mail e il giorno dopo hanno modificato il mio ordine e spedito taglia corretta. Ordine arrivato in 48h. Grazie!!

Azienda molto seria e disponibile ed ottimi prodotti

Thank you one more time dear London Store. Was received everything in time. Order was on 02.07 and only few days and all of them in my house. Wish you all the best!

Esperienza eccellente, ho apprezzato la qualità degli stivali che ho acquistato, che hanno addirittura superato le mie aspettative. Prezzo super vantaggioso e il servizio di assistenza sempre disponibile e cortese.
In base alla mia esperienza lo consiglio.

Très bon site, beaucoup de choix et de belles offres. Service client rapide, courtois et professionnel. Une très bonne expérience.

Awesome service overall, bought a gift for my wife and it arrived on time, however as it was bit smaller than expected I had to return it back, customer service has taken my request without any further questions. At the end I bought the correct size and my wife loves it!

I needed to return an item which was not as described on the website. Communications with customer services were answeredpromptly and a refund was granted on production of my Post Office tracking code. I was a little cross to have received the wrong item after waiting two weeks for delivery, but because they have been so helpful, I will give them another try.

Buoni prezzi, cortesia e ottima assistenza! Perfetto!

Excellent customer service. I cannot fault the speed & politeness of my dealings. It’s just a shame I had to return the item due to a defect as the boots were otherwise beautiful.

Per quanto mi riguarda la mia è una recensione molto positiva,molto disponibili,puntuali e con prezzi e prodotti originali molto buoni!anche suo resi nulla da dire!sicuramente tornerò ad acquistare da loro perché se lo metitano

Prezzi super, spedizione veloce e assistenza e reso ancora di più.
Super affidabile

Very good price and fast shipping. Unfortunately to small, but I could return the item without additional costs and have received complete refund.
I can totally recommend this shop ☺️

Excellent service, ordered shirt on December 29th, received December 31st - thought I'd be waiting a week or so especially this time of year.
Perfect condition, safely packaged. 10/10