London Rug Company Arvostelua 

I ordered my Phoebe rug forgetting to use my discount code and emailed the company to ask if they could refund the discount. Ellie replied and said a discount would be sent once I received the rug and confirmed I was happy with it. Unfortunately the beautiful rug arrived damaged but as soon as I contacted Ellie she promptly arranged for a replacement rug. Within two days the rugs were swapped over and I am over the moon with the quality and appearance of my rug!! I let Ellie know that I was happy with my purchase and she has now arranged for the discount to be refunded to my account. I would definitely buy from The London Rug company again !!

I love the design and quality of this product. Worth the money.

I ordered the biggest Helen rug available costing £359. When it arrived it was absolutely stunning & felt like velvet to walk on I was so pleased. Unfortunately nearly 2 months later it just doesn’t look them same, it’s dull & gone very flat & worn looking, apart from one corner where it’s never walked on. I understand over a period of time that it will not continue to look as fresh as when it first turned up but less than 2 months after spending £359 is pretty disappointing.

Lovely rug and amazing customers service. The rug hoovers good as well. Will buy again from here. Thank you so much!

Excellent delivery and rug is fabulous we love it

Rug arrived faulty

Beautiful rug, true to life from images. Great delivery service

Lovely rug and a quick and efficient service. Would definitely buy another kne

Hi from the moment I ordered my rug it was delivered within a couple of days. I email customer service about something they were right back on top of it so thank you very much. 10 star service

Top quality rug so happy with it looks fab in my sitting room 10/10 and very quickly delivered highly recommended London Rug Company

Fast delivery and great product. Value for money.

Beautiful rug, absolutely delighted with the Helen rug, the colors are perfect. Fabulous quality and incredible value for money.

Beautiful rug and super fast delivery

The quality is just amazing and the design is stunning.Im so glad I found you will definitely be back for more

I ordered the Sally rug through a local interior designer and I absolutely love it. The quality is second to none and I have banned my family from eating near it!
Can’t wait to order another when my kitchen is complete.

Love my Lyn rug. It looks good online but looks actually better in real life. Super quick delivery and top quality product. I will be back to London Rug Co soon!

Last year I had my house completely renovated and could not wait to finish off my living room with the London rug company. When it arrived I literally never seen a rug as beautiful and nobody was allowed to walk on it. I just absolutely loved it. Over time I noticed the darker colour through it faded to a really dull grey and looked really dirty. Baring in mind nobody was allowed to walk on it because it was that beautiful. I had a cleaner come in to see if the colour would come back but it didn't. I was saying to my mum about it and she asked what I paid for it and could not believe it cost almost £300. She said she wouldn't even pay £50 for it :( I reached out to the company and they were so lovely and send me a brand new rug. No questions asked. I was hesitant to put the rug down but I did after a while and in less than a month it has started going grey dull and dirty looking again. I'm so so disappointed because I really loved it. At the price point of almost £300 I would have expected it to last a lot longer than this.

I am giving this company 3 stars. As I stated previously ordering and delivery were faultless as was the quality of the rug. However the returns process is not good. My rug was collected for return on 6/3/24 I contacted them on 18/3/24 to enquire about my refund? Conveniently got 2 emails 2 minutes apart one saying that my rug had just cleared quality control and another saying my refund was in process but could take 10 working days to clear they also deduct £20 from your refund for the return. I would most definitely have given this company 5 stars if the return and refund process was as efficient as the ordering and delivery service and because of this i don’t think I would order from them again.

I loved the quality its great! Also nice elegant designs.. so happy with the product. Also fast delivery.