London Express Wheelchair Hire Ltd. Arvostelua 

152
TrustScore 4.5/5 tähteä

4,7

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

We hired a powered wheelchair for a month, my first experience with one. Everything was made smooth and painless. When the wheelchair developed a minor problem, it was replaced promptly. Delivery and... Näytä lisää

Saanut 5/5 tähteä

Really brilliant service! I was injured and could not walk or stand bit had bought tickets months beforehand to attend a long looked forward festival - but these guys came to the rescue! They delivere... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I can't recommend LEW enough. My daughter fractured her ankle 3 months ago. The crutches also caused ribcage inflammation which meant she was completely unable to walk. We used the wheelchair every si... Näytä lisää

Saanut 5/5 tähteä

Excellent service from London Wheelchair Hire. Unlike other companies, they deliver the vehicles to private addresses with an exact delivery time, even on weekends. Everything worked perfectly. Sinc... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Pyörätuolin vuokraus
  2. Lääketieteellisten laitteiden toimittaja

Yrityksen kirjoittama

Fast delivery of Wheelchairs and Mobility Scooters for hire in London


Yhteystiedot

4,7

Erinomainen

TrustScore 4.5/5 tähteä

152 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(152)

13 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

I gave 4stars only because of the…

I gave 4stars only because of the greetings on the Wheelchair. The service overall was 100% apart from the voice.
I have a bigger wheelchair and it would have been difficult for me to go around on the train. The electric scooter made it all worthwhile. I went for a recording at ITV studio and I wish there was a way to turn the voice note down. Thank you for everything. Will definitely come back.

Matilda Atiba

24. helmikuuta 2024
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Hello Matilda

Thank you for your review. We are so sorry you couldnt turn the voice off. We have made a note of it and we have now turned the voice off.

Terry and the team

Saanut 5/5 tähteä

Express wheelchair was very efficient…

Express wheelchair was very efficient and easy, we got the wheelchair we needed on time and the process was fast. It did help my dad to enjoy London. I highly recommend

1. helmikuuta 2024
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Hello Samia

Thank you for you 5 star review. We are so happy that our wheelchair helped make your dads trip more enjoyable.

Terry and the team

Saanut 5/5 tähteä

Friendly, quick to respond, highly efficient and reliable

I visited London between 8 and 12 February. I live in Gibraltar and we decided that, rather than take my own wheelchair on the plane, we would see if we could hire one in London. I am so glad we discovered London Wheelchair Hire online. All our communications by email with Michelle and Zoe were responded to promptly and efficiently and with helpful advice. The wheelchair was delivered to and collected from Gatwick Airport exactly as arranged. We would highly recommend this company to anyone considering using it. On a lighter note, my only concern with the electric wheelchair was the lady who greeted me every time I switched on and issued warnings every time I reversed. I wish I could have found a way of switching her off! Despite this, I will definitely be using London Wheelchair Hire on my next visit to London!

Aida and Colin Skinner

8. helmikuuta 2024
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Hello Aida and Connor.
Thank you for your great review. We are so glad to have been so helpful for you.
We have found out how to turn the warning voice off youll be pleased to hear so next time you book with us we can tell you how to switch her off. Thank you for letting us know about this issue.

Kind regards

Terry and the team

Saanut 5/5 tähteä

Excellent service at all time

Honestly I had little confidence at the beginning, but quickly all my questions became clear with a perfect service, at all times they attended to my requests and communication was fluent to inform all the steps of the rental process.

13. tammikuuta 2024
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for your great review. We pride ourselves on great communication the whole way through from booking all the way through to collecting our Wheelchairs/Mobility Scooters.

Kind regards

Terry and the team

Saanut 5/5 tähteä

Impeccable service on a professional and personal level!

Due to my wife's recent knee problem, here physio advised us on Saturday late afternoon to have a wheelchair for an unavoidable day trip to London on the Monday using the train to/from King's Cross Station. Lots of help and advice when I booked the hire by 'phone on Sunday morning. On Monday, the service provided through the day by the delivery/collection representative was exemplary. We needed to re-arrange the return travel to an earlier time and he was able to juggle his programme to make an earlier collection. He took time to help us at the station to find the customer service desk to obtain station wheelchair assistance. Also, My wife suffers badly with anxiety related to travel among other things and was in a state all day. The company representative responded to this issue and could not have been kinder and more helpful on a personal level.

22. tammikuuta 2024
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for your amazing review. We always try to go above and beyond for our clients and are so happy we were able to help your wife stay as calm as she could have been.

Kind regards

Terry and the team

Saanut 5/5 tähteä

Recent trip to London…

My wife had a fall recently and initially we thought she would be OK for our trio to London. However when we got there her mobility wasn't what we had hoped. So at short notice we hired a wheelchair from London Wheelchair Rental.
We found them extremely professional, the wheelchair was delivered on time as promised and was collected from our hotel after we departed for the airport.
I would have no hesitation in recommending London Wheelchair Rental to anyone who needs a wheelchair.
Cathy & Jim O'Sullivan
Dublin

20. tammikuuta 2024
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Hello Cathy and Jim.

We are so happy our wheelchair helped make your trip more enjoyable. Thank you for the great review and recommendation.

Kind regards

Terry and the team

Saanut 5/5 tähteä

Excellent scooter and great customer…

Excellent scooter and great customer care.

4. tammikuuta 2024
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for your 5 star review. We are glad our Mobility Scooter and customer service was rated so highly by you.

Kind regards
Terry and the team

Saanut 5/5 tähteä

Extremely reliable, humane service

Fantastic service, highly recommended! We hired a wheelchair for my grandmother as she was visiting for the holidays, and we got the wheelchair ready and delivered literally the next morning which was super convenient. The wheelchair in itself was really good, the price was good, and customer service & driver would always go above and beyond when it comes to communication and services. Very humane, will definitely use again when the need comes!

15. joulukuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for your great review. We are so happy we could make your grandmothers visit comfortable and that our service was convenient for you. We look forward to you booking with us again.

Saanut 5/5 tähteä

Excellent wheelchair supplied

Excellent wheelchair supplied. Light and strong and travelled all over Thailand with it with no problem! Reaonably priced; delivered and collected to my office right on time with efficiency and courtesy. Only slight regret is that unable to collect from and return to your depot, as had done on several occasions previously. Meant that I had to wait around for delivery/collection rather than arrange to come to warehouse in my own time. Apart from that, really happy with the service. Thank you.

1. joulukuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you very much for your feedback! It's fantastic to hear that the wheelchair served you well during your travels in Thailand. We're sorry about the inconvenience with the delivery and collection logistics. Your feedback is appreciated and is certainly considered for the future. Overall, we're thrilled you're really happy with the service. If you ever need assistance again please feel free to reach out!

Saanut 5/5 tähteä

Delivery and collection were perfect

Delivery and collection were perfect, ease of use and the communication was excellent. Having the wheelchair for the period that we did made life so much easier and knowing that the collection was going to be at the point of departure made the day so much easier to plan.

18. joulukuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for sharing your positive experience! We're thrilled to hear that everything went perfectly. It's great to know that our wheelchair hire service contributed to a smoother and more manageable experience for you. If you ever need our services again or have any questions, feel free to reach out. We appreciate your feedback and thank you for choosing us!

Saanut 5/5 tähteä

I hired a wheelchair for my elderly…

I hired a wheelchair for my elderly mother to use over Christmas. I put the wrong dates on the hire form-this was no problem. The very helpful man I spoke to on the phone changed my dates.
The chair arrived and was perfect. A great company to deal with.

30. joulukuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for sharing your experience with us! We're pleased to hear that despite the initial hiccup with the dates, our helpful staff swiftly addressed the issue, and the wheelchair arrived in perfect condition for your mother to use over Christmas. We appreciate your kind words and are delighted to have been of service. Thank you for choosing our services, if you ever need our assistance again please feel free to reach out.

Saanut 5/5 tähteä

Quick and easy :)

IGNORE THE "CHEESED OFF" NAME!! I rarely review things and I was REALLY cheesed off with another company when I created that name...apologies for any mislead on this review.....which is:
Easy to do on line, but equally helpful if speaking on the phone, which I had to do on a few occasions due to the constantly changing situation we found ourselves in. Always helpful. Always responsive and I made lots of last minute extensions, changes of collection point etc.

1. marraskuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for your positive feedback! We're glad to hear that our online platform and phone support made the process easy for you, especially during changing circumstances. We appreciate your understanding and flexibility. If you ever need our services again or have any questions, feel free to reach out. Thank you for taking the time to share your experience!

Kind regards,

Terry and the team at London Wheelchair Hire

Saanut 5/5 tähteä

Excellent Wheelchair Daily wheelchair hire

We hired from London Express for our week in London, they delivered to our hotel and it was already there when we arrived.
We travelled a long way by train and decided bringing our daughters wheelchair would be very difficult with luggage, she suffers with EDS, autism and Crohn's disease so she could manage the travelling as the majority of the day was seated.
I chose London express because unlike other wheelchair companies they actually charge on a day by day hire as you would expect. Unbelievably many of the others that pop up first on the search engine charge a minimum of 2 WEEKS even if you are hiring for only 24 hours!!! Which is disgusting and seems to be taking advantage of some of the most vulnerable people, however London Express charge only for the days you use it.
On the day of return we were actually waiting for our taxi to take us to the train station when the chap came to collect the chair, he was lovely, he checked everything was ok, that we had a nice time, we told him we loved how the chair folded down to get into smaller boots, and that we will definitely use them next time we are in London again.

13. marraskuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.


Thank you for choosing London Express Wheelchair Hire for your week in London! We're delighted that our wheelchair hire service made your travel more accessible and comfortable for your daughter.

We appreciate your positive feedback about our daily pricing, and we're pleased to provide a transparent and fair approach to our customers. We look forward to assisting you again on your next visit to London. If there's anything else we can do for you or if you have additional feedback, feel free to reach out. Thank you for sharing your experience with us!

Kind regards,

Terry and the team at London Express Wheelchair Hire

Saanut 5/5 tähteä

Excellent service-highly reccommended

Excellent service - all delivered and picked up on time with very helpful driver.

Wheelchair was exactly what was ordered

25. lokakuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our service. If you ever need our services again or have any questions, feel free to reach out. We appreciate your recommendation and thank you for choosing us!

Saanut 5/5 tähteä

The experience was great

The experience was great. The wheelchair was delivered on time to the right location and picked up promptly and the staff were also really nice. The wheelchair really made our trip to London possible.

2. marraskuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.


Thank you for sharing your positive experience! We're thrilled to hear that our service, including the on-time delivery and prompt pick-up, contributed to making your trip to London possible. We appreciate your kind words about our staff as well. If you ever need our services again or have any questions, feel free to reach out. We're here to assist you, and we're grateful for the opportunity to be a part of your positive experience!

Kind regards,

Terry and the team at London Wheelchair Hire

Saanut 5/5 tähteä

Saviours in an emergency!

My partner's regular mobility scooter broke, so we came to this company in an emergency. Terry and the team responded immediately, and we had an almost new scooter delivered within an hour. We would highly recommend this company to anyone with mobility requirements. Great service, keen price, and excellent customer care. Many thanks, Richard & Pip.

21. lokakuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you, Richard and Pip, for your kind words and recommendation! We strive for fast and efficient service and we are glad we could assist in your emergency situation. We are delighted that we were able to meet your needs immediately. If you ever require our services again, please don't hesitate to reach out. Your satisfaction is important to us. Many thanks for choosing us!

Kind regards,

Terry and the team at London Wheelchair Hire

Saanut 4/5 tähteä

Amazing service just charging issues

The service was brilliant very easy to place the order kept up to date with everything I did the day before arrival so I knew it would be at the hotel once I got there the only issue was I don’t think the hotel had it on charge so the battery was very up and down and left me a bit panicked that I would be stranded and it wasn’t because I had it to high as people were walking a lot faster than I was driving so my only issue was the battery on the scooter everything else was amazing I think a big place like London there should be signs on cafes and other places where they welcome electric wheelchair users and scooter users free charging if you buy a coffee as we would of been quiet happy to of done that but the one place we asked we were refused so didn’t feel I could ask anywhere else other than that amazing service will definitely hire again

21. lokakuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you for sharing your feedback, and we're delighted to hear that you found our service brilliant and easy to use. We understand that having your mobility scooter's battery fluctuate can be worrisome, and we apologise for any inconvenience this may have caused during your stay. We appreciate your suggestion regarding charging stations at cafes and other establishments, and we'll certainly consider ways to improve this aspect of the service.

Your satisfaction is essential to us, and we're pleased to know that you had an overall amazing experience. We're committed to making our service even better, and your feedback helps us in this regard. We look forward to serving you again in the future, and if you have any more suggestions, please feel free to share them with us. Thank you for choosing our service!

Kind regards,

Terry and the team at London Wheelchair Hire

Saanut 5/5 tähteä

The service was incredible!!

The service was incredible - timely delivery of the wheelchair (elevator was not working in our building and they brought the chair up to the 4th floor), the product was easy to use and no issues experienced. The pick up was also timely. I strongly recommend this company; they truly care for their customers!

2. lokakuuta 2023
Oma-aloitteinen arvostelu
London Express Wheelchair Hire Ltd.-logo

Vastaus yritykseltä London Express Wheelchair Hire Ltd.

Thank you so much for your kind words and the strong recommendation! We're delighted to hear that you had an incredible experience with our service. We're thrilled to know that the product met your needs and was easy to use, and that the pick-up process was also smooth. Your satisfaction is our priority, and your feedback means a lot to us. If you ever need our services again, please don't hesitate to reach out.

Saanut 4/5 tähteä

Was a bit expensive for me

Was a bit expensive for me , Also they give you this time frame to deliver the scooter from 8 to 5 and never tell when exactly it would arrive or be picked up and if you request a a specific time they charge you more .

26. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent 5 star customer service

London Wheelchair Hire came to our rescue when we urgently needed a chair after a major operation. The wheelchair was delivered within an hour. We originally hired the wheelchair for a week but extended the loan three times without any issues. The communication was excellent and we found the staff very friendly and helpful over the telephone. We highly recommend this company.

8. syyskuuta 2023
Oma-aloitteinen arvostelu

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin