Really brilliant service! I was injured and could not walk or stand bit had bought tickets months beforehand to attend a long looked forward festival - but these guys came to the rescue! They delivere... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
These folks are fabulous to deal with! We had a long planned holiday in London in June. (We are both Seniors). My husband needed heart surgery prior to our departure on our holiday and his mobility wa... Näytä lisää
Yritys on vastannut
I can't recommend LEW enough. My daughter fractured her ankle 3 months ago. The crutches also caused ribcage inflammation which meant she was completely unable to walk. We used the wheelchair every si... Näytä lisää
After a first negative experience, they've shown a great care by replacing a wheelchair at no cost. They also made sure to get a more suitable model from the first time. Would've been 5 stars if they... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Fast delivery of Wheelchairs and Mobility Scooters for hire in London
Yhteystiedot
91 Brendon Close, Harlington, UB3 5NH, Harlington, Yhdistynyt kuningaskunta
- 020 7390 0690
- info@london-express-wheelchair-hire.com
- london-express-wheelchair-hire.com
4,8
Erinomainen
151 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really brilliant service
Really brilliant service! I was injured and could not walk or stand bit had bought tickets months beforehand to attend a long looked forward festival - but these guys came to the rescue! They delivered us a wheelchair to our flat in less than 24 hrs. It was SO brilliant and meant I didn't have to miss out on something really fabulous. Thank you! Kind and efficient service, they checked in on delivery and collection and made it all very easy.
4. heinäkuuta 2026
Oma-aloitteinen arvostelu
These folks are fabulous to deal with!
These folks are fabulous to deal with! We had a long planned holiday in London in June. (We are both Seniors). My husband needed heart surgery prior to our departure on our holiday and his mobility was limited. We found London Express Wheelchair Hire on line. Their booking process was very easy. Delivery and collection of the wheelchair was seamless and their drivers were friendly and kind. I needed to contact their office and they were very responsive both by telephone call and WhatsApp messaging. The wheelchair was comfortable for my husband and easy for me to push and manage. It was lightweight and easy for me to carry up and down stairs. The ease of the rental and having access to the wheelchair made our holiday and time in London so very enjoyable as we were able to go where we wished, on long walks, out to restaurants, shopping! Thank you so very much!! Highly recommend!!
16. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Sandra,
Thank you so much for sharing your experience. We are truly pleased to hear that the wheelchair supported your holiday so well and helped make your time in London enjoyable. It’s reassuring to know that the booking process, delivery, and collection all felt seamless, and that our team were able to assist you promptly whenever you got in touch.
We’re especially glad the wheelchair was comfortable for your husband and easy for you to manage throughout your trip. Knowing it helped you with the majority of your plans means a great deal to us.
Thank you for your kind recommendation, it’s greatly appreciated. We wish you both continued good health, and if you ever return to London, we would be very happy to assist you again.
Kind regards,
From all the team at London Wheelchair Hire
Highly recommend
Highly recommend! I travel to London several times a year, and thanks to London Wheelchair Hire, my walking disability doesn’t stop me from truly exploring the city. I’ve been a loyal customer for two years because their communication is fantastic and delivery is always flawless. Thank you for providing such a reliable service!
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Denise,
Thank you so much for your kind review. We are very pleased to hear that our service has supported your visits to London over the past two years. It means a great deal to us that the wheelchair helps you make the most of your time in the city on each trip.
We are also glad to know our communication has been consistently helpful and that delivery has always been smooth and reliable for you. Providing dependable support for all and especially returning customers is something we value highly.
Thank you for your continued trust and your recommendation. We look forward to assisting you on your future visits to London.
Kind regards,
From all the team at London Wheelchair Hire
My wife and I who are Australians had…
My wife and I who are Australians had planned a one month driving tour of UK and Ireland in May 2026. Few days prior to our departure from Sydney – Australia my wife had an ankle injury which almost ruined our holiday. The foot specialist whom we consulted advised her to wear a ‘cam-boot’ for the trip and ideally to use a wheelchair at least for the first two weeks. Prior to our departure I found London Wheelchair hire to book a wheelchair. The staff was absolutely exceptional, they dropped off the wheelchair at the hotel at Heathrow at the time they committed as we were driving to Oxford after picking up the hire car the following day. The wheelchair was a god’s sent to us and by having it , didn’t hinder our planned visit to many palaces. After 4 weeks of travel, we returned to Heathrow to same hotel before leaving for Australia. The wheelchair was picked up as agreed from the hotel. A big thank you for the staff at the wheelchair office (they even called me in Sydney before we left on our tour to confirm that all is fine) and the delivery people for the superb five-star service we received. I can recommend this company to anyone who may need their service. Naomal De Silva , Beaumont Hills , Sydney Australia
11. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Mr De Silva,
Thank you very much for taking the time to share your experience on both our google reviews and Trustpilot. As mentioned in our previous reply, we are truly delighted to hear that the wheelchair supported you and your wife during your holiday and that our service allowed you both to continue with your planned visits throughout the UK and Ireland.
Our team is committed to providing reliable and considerate assistance, and we are pleased to hear that the arrangements at Heathrow and the follow‑up communication from our office were helpful for you.
Your kind words about our staff and delivery team are greatly appreciated and we will certainly share your review with them.
Thank you sincerely for your recommendation and for placing your trust in our service.
We wish you and your wife all the very best and hope you enjoyed your travels across the UK and Ireland.
Best wishes
From all the team at London Wheelchair Hire
We unexpectedly needed to hire a…
We unexpectedly needed to hire a wheelchair for our London city break. This company was a life saver. We hired the chair to be delivered to our hotel which was there waiting for us when we arrived. I originally booked it to be collected on the Wednesday but we had all day in London on the Wednesday too and I wouldn’t have managed without it. I rang to see if they could extend it till the Thursday even though we left the Wednesday night. This was no problem
For London express wheelchair hire they extended collection day until the Thursday at no extra cost and collected from the hotel. We received regular updates to confirm wheelchair was dropped off and collected. Thank you London Express Wheelchair. Fab service, would highly recommend.
24. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Helen,
Thank you for sharing your experience. We are so pleased to hear that the wheelchair was ready and waiting for you on arrival, and that extending the hire was quick and straightforward when you needed a little extra time. We are glad the service helped make your London trip more comfortable, and it is wonderful to know the updates and hotel collection added to the convenience. Thank you for your kind recommendation. We truly appreciate it.
Best wishes,
From all the team at London Wheelchair Hire
Great Company
Great Company, was on point and picked up early for us at a different location to the original pick up that was planned. Would highly recommend, great company.
6. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Donna,
Thank you for your positive feedback. We are delighted to hear that everything ran smoothly and that we could arrange the requested early collection from a different location without any inconvenience. Your recommendation means a great deal to us, and we truly appreciate you choosing our service.
Best wishes,
From all the team at London Wheelchair Hire
Good communication - emails reassured us they were going to deliver
Good communication, reliable delivery, well functioning chair - excellent service.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Stefan,
Thank you for your positive review. We are very pleased to hear that our communication provided reassurance and that the delivery was reliable throughout. It is good to know the wheelchair performed well for you. Your feedback means a great deal to us, and we look forward to supporting you again whenever you may need our service.
Best wishes
From all the team at London Wheelchair Hire
Our London holiday would have been ruined, but for these good people.
We were two "pensioners/retirees in our mid 70s, friends since we were 17". Our trip to the UK was the one-last-hurrah we had been planning since our 60's; a 'pilgrimage' to Islay, Scotland, home of our favorite single malt Scotch.
The 2-week plan had been to drive for the first week down from Scotland, (taking in the sights I had been regaling my best friend about for the decades he'd raised his family back home while I worked in most of the free world), to then tour London for the last week.
On the 4th day my companion fell on our return ferry from Islay and severely sprained his right ankle. So there went the trip; or so we thought.
Once in London we found online "London Wheelchair Hire, LTD", and WHAT A GODSEND!
The Mobility Scooter was delivered to our hotel early the next morning, ready for our week in London.
Cabs, Tubes, Buses, you name it we rode on & off it with no trouble taking in London!
Call "London Wheelchair Hire". You will NOT regret it. :o)
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Mr Smith,
Thank you so much for sharing your remarkable story. We are truly honored to have played a small part in helping you continue such a meaningful trip. It is wonderful to hear that, despite the unexpected setback, you were still able to enjoy London fully and make the most of your long‑planned journey together.
We are delighted the mobility scooter arrived promptly and supported you throughout your week. Knowing that our service helped keep your planned trip on track means more to us than you can imagine.
Your kind recommendation is deeply appreciated, and we wish you both many more memorable adventures ahead.
Best wishes from all the team at London Wheelchair Hire
This place was awesome
This place was awesome, very easy to work with, we had no problems at all
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Daniel,
Thank you for your kind feedback. We are delighted to hear that you found everything easy to arrange and that your experience was completely trouble‑free. It is always our aim to make the process smooth and straightforward, and your comments mean a great deal to the team. We truly appreciate you choosing us and hope to support you again in the future.
Best wishes from all the team at London Wheelchair Hire Ltd
The most fakest reviews
The most fakest reviews, hidden fees and laughing at people’s disabilities. Way too overpriced and rude customer service
22. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Anonym
We take all feedback seriously, but we are deeply concerned by the serious nature of your claims. We are surprised and concerned by these claims, as they do not align with our values or our records. We have a strict zero-tolerance policy regarding any form of discrimination or disrespect toward individuals with disabilities, and we have no record of any such incident occurring.
Because we believe this review is inaccurate and potentially fraudulent, we have formally flagged it with Trustpilot for investigation. While we await their response, we invite you to provide a specific booking number or the date of your booking so we can verify your experience.
If this is a legitimate grievance, we want to address it immediately. Please reach out to us at info@lexwh.com or call on 020 7390 0690. Otherwise, we will continue to work with Trustpilot to ensure our profile remains a place for honest and verified customer feedback."
I wholeheartedly suggest using their…
I wholeheartedly suggest using their service; it was an outstanding experience from start to finish.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Thank you so much for your wonderful feedback.
We’re thrilled to hear that your experience with us was outstanding from beginning to end. Delivering exceptional service is something we take great pride in, and it means a lot to know we succeeded for you. We truly appreciate your recommendation and look forward to supporting you again in the future.
Regards
London Wheelchair Hire
Copland nursing home
The delivery and pick up of the wheelchair was punctual. They delivered it to the nursing home. The wheelchair was used for my 91 year old dementia suffering mother.
The professional and calm manner during the phone call transaction, was knowledgeable and confidence inspiring.
The rate was reasonable and the wheelchair was clean and in excellent work order.
Many Thanks
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Thank you sincerely for your thoughtful feedback and apologies for the late response.
We are honoured to have been able to support your mother’s mobility needs and are pleased to hear that the delivery and collection were punctual and convenient for your location.
It means a great deal to us that our team’s professional and calm approach during the phone call helped inspire confidence. We take pride in offering clean, well-maintained equipment at a fair rate, and we are grateful for your recognition of these efforts.
Wishing you and your mother continued comfort and care. Please do not hesitate to reach out if we can assist again in the future.
Warm regards,
From all the team at London Wheelchair Hire
Excellent service and overall…
Excellent service and overall responsiveness. I had many late extensions on wheelchair hire and they would come back to be always within 15 mins.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Peter,
Thank you for your generous feedback. We are delighted to hear that you experienced excellent service and prompt responsiveness throughout your wheelchair hire. It is especially rewarding to know that even with late extensions, our team was able to return within fifteen minutes consistently.
Your comments reinforce our commitment to reliability and customer care. We truly appreciate your support and look forward to assisting you again whenever needed.
From all the team at London Wheelchair Hire
I was let down by another company 12…
I was let down by another company 12 hiurs before I was due to fly but they was kind enough to give me the number of your company.
When I ran the LWC and explained to the girl what happened she was so helpful as I was upset due to the fact I could not have got on holiday as i could hardly walk. She was so kind and rang me back to say they could deliver a wheelchair later that afternoon.
When the man delivered it ( not sure if his name was Pete) I asked him if I could take a video of how to put the feet flaps so hence only his hands!! to show my granddaughter . He was more than happy and was so helpful and patent with me.
The wheelchair was just average but to me it was a godsend.
The service and staff are excellent. Kind and helpful and without you I would not have had a holiday so I can't thank you enough.
I have now passed your number on to another friend
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Sylvia,
Thank you sincerely for sharing your experience. We are truly sorry to hear that you were let down by another provider so close to your departure, and we are very glad we were able to assist at such short notice.
It means a great deal to know that our team was able to offer both practical support and kindness during a stressful time. We will be sure to pass on your appreciation to both the colleague who took your call and the gentleman who delivered the wheelchair — your comments reflect the care and dedication we strive to provide.
While the wheelchair may have been modest, we are pleased it served its purpose and allowed you to enjoy your holiday. Your recommendation and kind words are deeply appreciated, and we are grateful you have shared our details with others.
Should you or your friends ever need assistance again, we would be honoured to help.
From all the team at London Wheelchair Hire
Excellent service
Excellent service from drop off to pick up. Felt like very good value. The wheelchair was so handy on holiday we have actually purchased a new version of it for home use. Would definitely recommend this company.
5. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Katie,
Thank you very much for your kind feedback. We are delighted to hear that the wheelchair proved so useful during your holiday, and it is wonderful to know that it inspired a purchase for ongoing use at home.
We are also pleased that you found the service from drop-off to collection to be smooth and good value. Your recommendation means a great deal to us, and we truly appreciate your support.
Should you ever require assistance again, we would be glad to help.
From all the team at London Wheelchair Hire
Exactly what you need
Rates don't feel overpriced, and they pick up/ drop off exactly when they say. I've also called the team to rearrange those details and they're always responsive and flexible. Really, really recommend.
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Oscar,
Thank you very much for your thoughtful feedback. We are pleased to hear that you found our rates fair and our delivery and collection punctual.
It is especially encouraging to know that our team was responsive and flexible when you needed to make changes — we understand how important it is for plans to adapt smoothly, and we are glad we could support you.
Your strong recommendation means a great deal to us, and we truly appreciate your kind words.
From all the team at London Wheelchair Hire
Wow what a company Fantastic service
Wow what a company Fantastic service
So easy to use and the staff are excellent extremely helpful and I would definitely use them again 10 star ⭐
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Sue,
Thank you for your generous feedback. We are delighted to hear that you found our service straightforward and that our team provided such helpful support throughout. It is always rewarding to know that our efforts contribute to a smooth and positive experience. Your kind words and glowing recommendation mean a great deal, and we would be pleased to assist you again whenever needed.
From all the team at London Wheelchair Hire
Efficient and friendly service
Efficient and friendly service. Had to extend the hire, which was done without fuss. Delivery and collection by courteous staff and on time. Thoroughly recommend this company.
7. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Graham,
Thank you very much for your kind review. We are pleased to hear that our team delivered a courteous and punctual service, and that your extension request was handled smoothly. It is always rewarding to know that our efforts have contributed to a positive experience. Your recommendation is greatly appreciated, and we would be glad to assist you again in the future.
From all the team at London Wheelchair Hire
LWC delivered!
London Wheelchair delivered a lightweight, perfect wheelchair within two hours and picked up the next day… it was seamless. I would hire a chair from them again.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Annie,
We really appreciate you taking the time to share your experience. It’s wonderful to hear that the wheelchair suited your needs and that our team could deliver and collect it so promptly. Your satisfaction means a lot to us, and we’re always here when you need us again.
From all the team at London Wheelchair Hire
Great service really helps when we…
Great service really helps when we where in London
The delivery and pick up was really easy
1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä London Express Wheelchair Hire Ltd.
Dear Mar,
We are really glad to hear our service made a difference during your visit to London. Easy delivery and pickup are exactly what we aim for, so it’s good to know it worked well for you. Thanks for choosing us. We are happy to help again anytime.
From all the team at London Wheelchair Hire
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