I purchased Lohause glasses for my son. They were too narrow for his face so we had to return them. I followed company guidelines to return back from London. I returned them Jan 8, 2026. It is April 2... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I recently bought a pair of Lohause Spike Belgravia (green frame, yellow temples), and after wearing them at work for a week, I can say they’ve exceeded my expectations. Every single day for the p... Näytä lisää
Yritys on vastannut
These are positively wonderful eyeglasses. They are jarringly distinctive while also being perfectly comfortable and functional, and the build quality is superb. Just holding them in my hand gives a s... Näytä lisää
Yritys on vastannut
Buenas tardes! Estoy muy contento con el servicio post venta y con la montura; se tuvo un problema con el envío pero ustedes lo resolvieron muy profesionalmente. Los felicito!
Yritys on vastannut
4,4
Erinomainen
262 arvostelua
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I received their tracking info this
I received their tracking info this
This business is fraud. and My card was used by unauthorised. This business keeps lying they can not cancel this order in order to get the money.
Thank you for reaching out to us regarding your parcel. After reviewing the tracking details, we would like to inform you that, as of now, the package has not yet been received in our possession.
As UniUni is a last-mile delivery service, our involvement begins only once the parcel has been handed over to us. Given the current status, we recommend contacting the vendor from whom you placed your order. They will be able to provide further assistance or take the necessary steps to resolve this matter.
We apologize for any inconvenience and appreciate your understanding. Should you have any further questions, please don’t hesitate to reach out.
Best regards,
UniUni Customer Support Team
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Reinhold,
We’re very sorry to read this — especially the claim of unauthorised card use. If you believe the payment was not made by you, please contact your bank immediately so they can secure your card and open a chargeback.
Regarding the shipment: the message you received from UniUni indicates they have not yet received the parcel, which means it hasn’t entered last-mile delivery yet and is still with the carrier/vendor stage.
You should have received an email from us requesting your order number — please reply directly to that email with your order number so we can locate your order immediately, confirm the status, and resolve this properly from our side.
Sincere apologies,
Lohause Team
Excellent customer service for a…
Excellent customer service for a fantastic product. The buying experience is seamless and delivery was earlier than promised.
The Picasso frames fit perfectly and make me better looking than should be allowed.
Sincere thanks lohouse!
11. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Timoteo,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Spike Matt Black
Spike Matt Black
The frames look great and the prescription on the Zeiss progressive lenses is just right.
This is the first time I’ve ordered frames online and have not been disappointed.
Many thanks to the team for a great job all round, it is very much appreciated!
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi MG,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
the unauthorized person used my card…
This company is Scam
they issue Dhl paper for return
and they held intensionally to avoid the refund.
14. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Abbotsmead Home,
We’re truly sorry you’re dealing with this, we understand how serious an unauthorised card payment is.
We did reach out to you requesting your order details so we could locate the purchase and act immediately, but we didn’t receive a response. Without the order number (or the email used at checkout), we can’t identify the order or take the correct action.
Please reply directly to our email with your order number and we’ll investigate right away and do everything we can to stop the shipment if possible. In parallel, please reach out to your bank immediately so they can secure your card and open a chargeback.
Sincere apologies,
Lohause Team
Great Service
Great service. Ordering process is very simple, and delivery was on time. Great looking glasses! I appreciate how quickly the team answered my question. Overall, I great experience. lohause!
Thank you,
Mohamed A. Ali
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Mali,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Love love my glasses
I just received my glasses from Lohause and I absolutely love them - they are the perfect fit and easy on the face. I ordered progressive photofusion glasses and I had never ordered online as it is always a risk but these glasses were just right. There was a delay in me getting them as they were very busy but as soon as I emailed them, they immediately got back to me and kept me updated with the progress of the shipment. I highly recommend Lohause to anyone looking for very cool and trendy glasses - I am so happy with mine 🤓👌🏼
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Neda,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Excellent
Excellent - precisely as requested. The quality and fit are really very satisfying.
Shipment on time and in perfect conditions.
Rui, Lisbon
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Rui,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Excellent product
Excellent product and support during the purchasing process.
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi João,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Unwearable crooked frame
Twisted, crooked frame -Totally unwearable, and complicated to send it back, but will keep on trying
A painful waste of money on an expensive, but very poor quality product (and import tax )
Very disappointing
Feel I was scammed
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Hester,
We’re truly sorry to hear this, a twisted or crooked frame is completely unacceptable, and we understand your frustration (especially with import tax on top).
We’ve reached out to you three times by email to proceed with an exchange, so you can receive a pair in perfect condition, but we haven’t received a reply yet. We genuinely want to fix this as quickly as possible.
Please reply to our latest email to confirm the best address for delivery, and attach a quick photo of the crooked frame so we can validate the issue and arrange the exchange immediately.
Our sincere apologies,
Lohause Team
Lentes bonitos
Completamente satisfecho con la compra, estuve mucho tiempo buscando lentes, me gustaron apenas los vi
El proceso de compra fue muy sencillo y el apoyo en aduanas por el agente que usan fue de primera
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Hugo,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Utterly superb in every way
Utterly superb in every way - couldn’t be happier with my “Winston’s”
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
The frames are amazing
The frames are amazing. I bought an Winstor Noir, and i loved.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Juan,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
The miracle of good Marketing
The sunglasses arrived in a simple DHL bag with no outer packaging, just the sunglasses box itself. When I opened it, I immediately noticed protective stickers on both sides of the lenses. That’s usually a red flag for low-quality lenses, and unfortunately, removing the stickers confirmed it: the lens quality feels cheap. The frame design and colour are actually quite nice, but the temple hinges are extremely stiff, which only reinforced my impression that the product’s value lies mostly in its appearance, not its craftsmanship. Overall, it seems like you’re paying for design and marketing rather than true quality. In my opinion, they’re not worth the price.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Fbsrocks,
Thank you for taking the time to share such detailed feedback and we’re genuinely sorry the sunglasses didn’t meet your expectations.
The protective stickers are applied to prevent scratches during transit, but we understand how this can create a poor first impression, especially given how the parcel arrived.
Regarding the lens quality and the stiffness of the temples: we take this seriously, and we’d like to review your pair properly and make it right. Please send us an email with a couple of photos (front of the frame + both hinges), and we’ll offer a clear solution — return, exchange, or refund, depending on what you prefer.
Sincere apologies again,
Lohause Team
Customer experience
Customer experience: flawless!
Easy to order through a clear and sexy website, very fast shipping from Portugal to France, ultra-reactive and very kind customer care... and the spectacles are just awesome! I ordered a pair of Truman in black, the fabrication is top notch and the design is a serious match of form and function! Can't wait now to have my prescription lenses mounted on it and hit the streets with a very cool new look! Bravo Lohause, well done!!!
19. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Franck,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Perfect!!!
I am very happy with my glasses!!! I have already 4 pairs from Lohause.They are all perfect,nice design,very classy and very good quality!!!
Also I received every pair i ordered very quickly in 2 days.
Thank you Lohause,you are very professional!!!!!
3. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Μαρινα,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Problems Happen, But Customer Service Made It Right
First, I ordered the Winston Paradox N2 and truly love the frames. They're everything I'd hoped for and more.
Next time I would spring the extra for blue-light blocking lenses, as the 'standard' does visibly reflect some (minimal but noticeable) blue/purple light to the person looking at you.
I have to give it to the Customer Service Team at Lohause. 10/10. It's no secret that the U.S. government is a mess (and as it turns out, so is getting packages through Customs). There were some shipping snafus as a result, no fault of Lohause, but they went out of their way to keep me updated and communicated the headaches to DHL so I did not have to.
All in all: a very satisfied customer. Worth it for such a great look and well-made product! (Just budget a little extra time if you're a U.S. customer)
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Adam,
Thank you for such a thoughtful review, we really appreciate it. We’re thrilled to hear you love your Winston Paradox N2, and we’re glad the overall experience matched the product.
Thanks as well for the note on the standard lenses vs. the blue-light option, genuinely helpful feedback. And we’re very happy our team could support you through the customs delays and keep things moving with DHL.
Good news for future orders: we’re now shipping all non-prescription orders from our US warehouse, so deliveries within the U.S. are much faster and smoother.
Enjoy your frames, and we hope to see you again soon.
Lohause Team
Lohaus provided excellent advise before…
Lohaus provided excellent advise before ordered my first glasses at them.
Customer services department are very friendly and swift.
Last but least and indeed most important !
The quality of the frame and glasses are perfect and in ratio to the price level outperforming the competitors, that is in my view!!!
26. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Mr. Paul,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Excellent final product delivered
Excellent final product delivered - precisely as requested - best ever reading lenses I have ever experienced too to be honest. Quality and style are really very satisfying.
Shipment was just under 2 days so kudos to these guys - they are doing a fine job.
Am in the process of ordering another pair of specs - this time bifocal.
Domenic Aquilina
Malta
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Domenic,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Excellent product and good service
Excellent product and good service. Unfortunately they used Fed Ex on the second pair I ordered. I regularly get compliments on my glasses.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi John,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
Óculos de óptima qualidade
Óculos de sol 😎 de óptima qualidade, lentes magníficas!
21. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lohause
Hi Patrícia,
Thank you for your kind review — we truly appreciate it. We’re really happy to hear you had a great experience with us, and we hope you enjoy your glasses for a long time.
We look forward to seeing you again soon.
Lohause Team
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