Locauto Group - Trapani Aeroporto Arvostelua 

Personale eccellente, macchina oltre le aspettative

Overall, my experience with Locauto at Trapani Airport was acceptable, but there were several issues that should be improved.
First of all, the waiting time to collect the car was quite long. There was a big queue at the airport and only one person was serving customers, which made the pick-up process slow.
The car itself was generally okay, but I was not informed in advance that one of the knobs/buttons near the central screen and multimedia/radio system was damaged and not working properly. This should have been clearly mentioned before handing over the vehicle or included in the vehicle condition report.
I also had a problem paying for parking through the EasyPark app. It seemed that the car had some previous unpaid or unresolved charges connected to it, which prevented me from using the app correctly. I tried to contact the rental office to solve the issue, both by WhatsApp using the numbers provided in the rental documents and by email, but I did not receive any response.
The rental was generally okay, but customer support after collecting the car was disappointing. In case of a problem with the rented vehicle, customers should be able to contact the rental company quickly and receive assistance.

Ottimo servizio ,con lo smart check-in si guadagna tempo , macchina praticamente nuova e in ottime condizioni

A very good rental agency; quick and simple formalities, and friendly, comprehensive service. So far, the best one I've used.

Easy check-in and collection.
Great staff
Thank you

Prezzo competitivo, caparra praticamente indesistente rispetto alle
Altre compagnie. All’arrivo ci è stata omaggiata una vettura di classe superiore senza costi aggiuntivi. Personale accogliente.

Noleggio auto semplice, veloce e senza stress a giugno. Al momento del ritiro il personale è stato cordiale e super efficiente nel consegnarmi chiavi e istruzioni. Ho apprezzato moltissimo la gentilezza dell'operatore al desk, che non ha cercato di vendermi a tutti i costi la protezione addizionale (cosa che purtroppo fanno tutti). Anche la riconsegna è stata semplicissima e lo staff davvero squisito. Cinque stelle meritate!

It was a professional meeting and its nice when a company doesn´t want to sell unnecessary insurances

ottimo servizio, veloci, e auto perfetta. Nulla da eccepire

Persona che mi ha accolto gentile e competente.Auto pochi km e perfetta.Ho avuto molte esperienze negative con carta credito di vari emittenti quindi adesso ho solo carta debito postepay ed è stata accettata seppur con addebito di garanzia totale e senza cauzione.Bene così.Renzo Palmucci

Professional

Siamo arrivati in ritardo all aeroporto di trapani pensavamo di dover spendere altro tempo per il noleggio della macchina novecentesca quando siamo arrivati abbiamo trovato il tutto molto semplice e professionale

Very Friendly people, good Organisation in a short time

I really enjoy leaving reviews for places and companies that have made my trip better, and Locauto definitely deserves a thank you.

We booked our car through Booking.com, and everything went smoothly, exactly as expected. Upon arrival, we were pleasantly surprised to receive an almost brand-new vehicle with just over 9,000 km on the odometer. For me, this is always a sign of how a company treats its customers. The car was clean, well-maintained, and perfectly suited for exploring Sicily.

I would especially like to thank the team for their flexibility. We asked if it would be possible to collect the car about two hours earlier than originally scheduled, and they immediately agreed. The only condition was returning it two hours earlier as well, which suited us perfectly. In reality, those extra two hours gave us more time to enjoy our holiday, and when you're on vacation, details like that really matter.

I would also like to mention the approach to additional insurance. It was offered to us, but never pushed or imposed. The staff calmly explained the options and left the decision entirely up to us. After hearing so many stories about aggressive upselling in car rental companies, this was especially refreshing.

The return process was just as quick and straightforward as the pick-up. Overall, we were left with the feeling that the company genuinely respects its customers' time and wants car rental to be a simple part of a great trip rather than an extra source of stress.

A sincere thank you to the Locauto Trapani team. Great holidays are often made up of small details, and your professionalism and customer-focused approach were definitely among them. If we return to Sicily in the future, we will be happy to rent from you again.

Sehr guter Service

Nowe auta, profesjonalna obsługa i bardzo sprawne załatwienie wszelkich formalności. Do tego kaucja 0,01 EUR.
Gorąco polecam 👌