Locauto Group - Ravenna Arvostelua 

Nulla da dire sull'auto messa a disposizione. Purtroppo ho atteso circa due ore in file per poterla ritirare. Mi sembra un tempo eccessivo nonostante riconosca che la persona al desk si è impegnata per ridurre i tempi, ma era sola e doveva gestire tutte le attività sia formali che di consegna e ritiro dei mezzi per tutti i clienti.

Mi sono trovato bene, ed è stato semplice.
Per mia politica personale, non do mai 5 stelle.

Well located and easy to deal with.

Contenta del servizio ❤️

Gentilezza e cortesia

Disponibilità e cortesia.Mi hanno risolto la problematica della vettura nei giorni critici di agosto.
Grazie

Tutto perfetto

Ho trovato molta cortesia, molta puntualità

Waited 1h 20mins in a queue to collect the car at Ravenna (Italy). Still too much paper work and extra charges, despite pre booking.
Poor car quality. It had over 20 dents, scratches etc. After driving off the low tire pressure light came one and had to manage a slow puncher.
After being told we had the ‘any fuel level’ on return included, the airport (Milan LIN) had no record of this (nor did we) so added a further 40mins on to our return whilst we had to go and fill up.
Overall, a poor experience and one which, to me, felt like the car hire industry (based on other recent experiences), still has much to improve on their customer experience.

Servizio eccellente, puntuale e con grande cortesia

The service was unacceptably slow and the staff appeared uninterested in providing assistance. Despite calling ahead to announce my arrival, I was forced to wait for an hour and a half outside of a locked door. Furthermore, the vehicle provided was in an extremely dirty condition.

Attesa di più di 2 ore per il ritiro dell'auto e addebito addizionale a fine noleggio a causa della destinazione errata scritta nel contratto.

1- wait two hours to get the car in fco airport ( line very disorganized)
SHOULD INFORM THE WAITING TIME
2- got the car with the paint damaged ( as it was informed in the form) and got charged after returning the car! Again there was a huge line to return the car and I had to deliver the key and thrust the attendant ( unfortunately she was not honest).

Macchina consegnata sporca che puzzava di cane con cappelliera rotta. Ho provveduto a lavarla a mie spese ( sono allergico hai peli del cane), alla riconsegna volevano addebitarmi il danno della cappelliera perché si erano dimenticati di segnarla tra i danni.
Macchina presa a Ravenna d riconsegnata a Rimini. Il nostro responsabile della flotta aziendale è stato messo al corrente.

Ottimo tutto, dall’auto al servizio.

The overall experience took 90 minutes before we got our vehicle. They were helpful, but the 2 customers ahead of us each took 20-30 minutes each. We were not acknowledged until I had been standing in front of the counter for 50 minutes.

People at the desk were very kind and helpful for all our necessities. In Ravenna city may need additional personnel departing and returning cruise days.