Locauto Group - Bari Stazione Centrale Arvostelua 

Ho usufruito del servizio a noleggio auto di Locauto e sono abbastanza soddisfatto. Mi preme segnalare la cortesia e l'affidabilità dei ragazzi presenti in piazza Moro a Bari

It was great, very fast when we picked it up with clear directions and when we had to drop it off, we asked if we could leave the car at a Locauto parking and office that is different from the one we chose initially, because of change of plans and they said no problem!

Accueil froid mais prise en charge rapide

Extremely poor service and misleading rental experience

I did not receive the car I had paid for. I had reserved a Škoda Octavia estate, but instead I was given a small Jeep Avenger.

Even more concerning, I was required to sign the damage and inspection documents before I had even seen the vehicle. The car was eventually handed over to me on the street, without any proper explanation or inspection. I was simply given the key, after which the young man who handed it to me left on an electric step. There was no proper handover at all.

When I returned the car, I was charged €1,770 for damage that was already present on the vehicle, as well as for a missing parcel shelf that was not in the car when I received it. I strongly dispute these charges.

During the rental period, the car also developed a malfunction. When I reported this, I was told that a rental employee could take a look at it. I explained that I believed it was most likely a software issue and specifically requested either a qualified mechanic to come to the location or a replacement vehicle. Neither option was provided.

Overall, this was an extremely poor experience, with unacceptable customer service, an incorrect vehicle, no proper inspection or handover, and disputed damage charges. I will also be forwarding this matter to my legal expenses insurance provider for further assistance.

I would strongly advise others to think twice before renting from this company.

Tutto perfetto, adiacente alla stazione, aperto la mattina presto,
macchina nuova

Personalmente tutto perfetto staff gentile,disponibile e molto professionale il servizio fornito ottimo vetture nuove e adatte al viaggio

Excelente servicio. Alquilamos un auto en la sucursal de la estación de trenes de Bari y lo entregamos en el aeropuerto, sin ningún tipo de inconveniente. Nos dieron una camioneta más grande de la que habíamos reservado, en excelente estado, nueva, muy cómoda, limpia. Recomendó 100%. Gracias

Vicenzo and the whole team provided excellent service, answering all our questions and giving us the support we needed to make the rental hassle-free. The car was in great condition. Nothing to complain about.

Car was a described, service was quick and efficient.

Competenti, gentili e professionali

we were given a lovely brand new car that was great to drive and had no trouble with it.

Utilizzata per un problema avuto con la mia auto che ho dovuto lasciare in riparazione, servizio davvero Smart con rapporto qualità prezzo ottimo 👍🏼😉

È la seconda volta che affitto una macchina in questa agenzia e la soddisfazione è sempre molto alta. Il personale è gentile, qualificato e estremamente efficiente. Raccomando Locauto della stazione centrale di Bari ad occhi chiusi.

The team was great, the car was great. We had a wonderful experience. 10/10

Tutto bene e regolare

I am giving this experience 1 star due to the complete lack of response to my complaint regarding an incorrect overcharge.
My original booking included full “Don’t Worry” insurance, but after repeated pricing errors and contradictory confirmations from Locauto, the insurance was removed from my booking without my knowledge, and I was subsequently charged again for it at the Bari Centrale branch.
I submitted a detailed complaint through your Customer Service Portal on 6 August, attaching all booking emails and WhatsApp conversations as evidence. I sent another reminder on 10 August, again attaching the complete documentation. I have still received no response or acknowledgement whatsoever.
I am therefore requesting that this matter be investigated urgently and that the wrongly charged amount be refunded at the earliest.
Regards,
Rishabh Sharma
Reservation No. 161655247-2026

Everything was perfect! The car was very comfortable, new and clean.
Easy pick up and easy drop off. Convenient location!
I recomend!

C’était super, nous avons pris la voiture à Bari et l’avons rendue à Lecce. Nous avons eu aucun souci

Great experience renting from Locauto
Great customer service from the two gentlemen
Our plane was delayed 3 hours and they were kind and understanding and told. Us not to worry or rush that our car would be waiting for us