Locauto Group - Bari Stazione Centrale Arvostelua 

Ottimi tempi di consegna e facilità nella restituzione dell'auto. Nessun problema con la stessa. Personale gentile. Grazie

Noleggio tutto ok

Cortesia e disponibilità del personale e servizio efficiente.

The best service, it took couple of minutes to rent the car. Staff is very friendly and helpful

Nice staff.

Ease of service, condition of car and ease of pick and drop.

Very disappointing experience with Locauto.
I had a tyre failure and immediately contacted them. Instead of providing roadside assistance, I was told to change the wheel myself. The tyre was worn down to the cords, creating a serious safety risk.
I later received a €310 charge, including €70 for roadside assistance that was never provided.
I have photos and documentation proving the tyre’s condition. The matter is being formally disputed.
I would not rent from Locauto again.

La experiencia de Alquiler fue excelente súper rápida y muy bien guiada por los dos jóvenes empleados que nos atendieron.
Nos alquilaron un auto en excelente estado y a mitad de precio de Sixt!!!!!
Volveríamos a alquilar sin dudarlo. Muchas gracias!

Ottimo servizio
Sono cliente Locauto dal 2024
Consiglio Locauto a tutti
Servizio efficiente e professionale
Francesco Marano

Car was perfect. Staff in Bari office is efficient, instructions for the check-out week-end clear, and received in our native language !
A plus would be to receive a notification from Locauto when they have checked the car in order to be sure that everything is ok, because nobody is present for the check-out.

Ho usufruito del servizio a noleggio auto di Locauto e sono abbastanza soddisfatto. Mi preme segnalare la cortesia e l'affidabilità dei ragazzi presenti in piazza Moro a Bari

It was great, very fast when we picked it up with clear directions and when we had to drop it off, we asked if we could leave the car at a Locauto parking and office that is different from the one we chose initially, because of change of plans and they said no problem!

Accueil froid mais prise en charge rapide

Extremely poor service and misleading rental experience

I did not receive the car I had paid for. I had reserved a Škoda Octavia estate, but instead I was given a small Jeep Avenger.

Even more concerning, I was required to sign the damage and inspection documents before I had even seen the vehicle. The car was eventually handed over to me on the street, without any proper explanation or inspection. I was simply given the key, after which the young man who handed it to me left on an electric step. There was no proper handover at all.

When I returned the car, I was charged €1,770 for damage that was already present on the vehicle, as well as for a missing parcel shelf that was not in the car when I received it. I strongly dispute these charges.

During the rental period, the car also developed a malfunction. When I reported this, I was told that a rental employee could take a look at it. I explained that I believed it was most likely a software issue and specifically requested either a qualified mechanic to come to the location or a replacement vehicle. Neither option was provided.

Overall, this was an extremely poor experience, with unacceptable customer service, an incorrect vehicle, no proper inspection or handover, and disputed damage charges. I will also be forwarding this matter to my legal expenses insurance provider for further assistance.

I would strongly advise others to think twice before renting from this company.

Tutto perfetto, adiacente alla stazione, aperto la mattina presto,
macchina nuova

Personalmente tutto perfetto staff gentile,disponibile e molto professionale il servizio fornito ottimo vetture nuove e adatte al viaggio

Excelente servicio. Alquilamos un auto en la sucursal de la estación de trenes de Bari y lo entregamos en el aeropuerto, sin ningún tipo de inconveniente. Nos dieron una camioneta más grande de la que habíamos reservado, en excelente estado, nueva, muy cómoda, limpia. Recomendó 100%. Gracias

Vicenzo and the whole team provided excellent service, answering all our questions and giving us the support we needed to make the rental hassle-free. The car was in great condition. Nothing to complain about.

Car was a described, service was quick and efficient.