Secure Legacy - Localwillwriter Arvostelua 

14 Day Cooling off period they failed to inform me about
I contacted Secure Legacy via a mobile phone link which came up while I was reading through the news on google, I enquired about looking for a will as I have no one in my life to leave anything too and wanted to arrange for everything to go to a children's charity, they phoned me the next day 21st Oct 2025 they phoned me and basically hounded me to do it, said they could take care of everything that I just had to pay them the fee of around £30+ but they wanted 2-3 people names and addresses they could add to the will, I said I need to see if I could find anyone as I had no one, they said I could use anyone, a relative or friends, I don't have any relatives, and no friends that who I had been in contact with for years, so needed time to find people, an older friend is in his late 80s and another lived over 120 miles away from me and I had not spoke to her in a few years and did not have a number for her, when I got back to them after a while as I had spent time in hospital again from complications of a recent heart attack the year before, I gave them the 2 friends that I could, then they said I needed a Power of Attorney for the will and needed to name someone, and this would cost another £399 which they did not tell me about, I argued back and forth with them and told them just to refund me, they told me the cooling period had passed, THEY DID NOT TELL ME OF ANY 14 DAY COOLING OFF PERIOD, I checked through all emails and everything, no mention of it, I only spoke to them on the phone once I think, and this was never mentioned, they said they sent me the will and details to which I never received, this has all been a nightmare for me.

Don't use these people, they took my money £399, lied to me, not mentioning anything about a 14 day cooling off period, and would not refund me, and from what I have read here they don't follow through when someone dies, they just wait and ignore people, and cry innocent.

DO NOT USE THEM!!!

Edit 08/09/2026

Please do not believe anything they tell you, they did not supply me with 14 day cooling off period and never provided PROOF of it at all, hence they are a company you should never trust, they just want your money no matter the consequences of how they get it.
To think I would go forward with this is absolutely ridiculous, as I will not trust them with anything, watch now as they will threaten me with legal action if I do not remove this post, to which I WILL NOT.

Again today Secure Legacy tried to say my review was defamatory, so Trustpilot took it offline to review it, exactly 1 hour later Trustpilot emailed me to say it is not defamatory at all and put it back online, I think they also tried ringing me, number not known BLOCKED. But a BIG Thank You to Trustpilot :-)

Avoid doing any business with Secure Legacy if you want to keep your money SAFE.
THEY ARE NOT A UK BASED COMPANY, THEY ARE BASED IN GIBRALTAR FOR A REASON.

Edit: 09/09/2026

Like I have said to you via email I contacted you at night through a mobile link, then you phoned me early next morning, everything was done via phone and email, I did not know you had a website until long after this argument so don't try and play innocent, you people took my money and ran like you have done with so many which have also made reviews stating exactly the same, you are SCAMMERS, hence why you hide in GIBRALTAR.

Edit: 10/09/2026

I had NO knowledge of any 14 day cooling off period, none of your staff made me aware of it, like I said I only had contact via Phone/Email, nobody said anything, nobody emailed me anything about 14 day cooling off period.
I asked for refund on returning from a long stay in hospital, and after finding the notes I had, because I never visited your website so did not know of it AS NO ONE TOLD ME, DO YOU UNDERSTAND WHAT I AM SAYING OR DO YOU NOT UNDERSTAND PLAIN ENGLISH.
I wanted a refund and you refused even though you pushed and pushed for me to take the LPA which I did not want in the first place, but you pushed me into it.
No I do not want your services and still wish to be refunded my £399, I am going to contact your government and tell them of your business practices and hope they shut you down, as you are SCAMMERS to old/retired people.

Edit: 12/09/2026

Removed address of business

Edit: 17/09/2026

Secure Legacy, Cry me a river, you stole my money and now this pays you back for stealing from a sick disabled guy in his 60s, you fooled me into giving you my money at my most vulnerable time, so deal with it now, as I will never remove this review, and I hope it helps others to see how your company does business with people.

Edit: 25/09/2026

Secure Legacy, you had my review flagged for defamatory content, and it was taken offline, but oh look, it's back online again, seriously you call yourselves professionals, I hope anyone reading this will see you definitely are not professionals and not do business w/you

Did everything I wanted in a competent manner and ensured I understood the process.

Good communication from them kept me updated with my will but tried to much to get me to do a lasting power of attorney

Fast and steady response, professional services, the quality assurance process to communicate effectively with customers, very happy and satisfied with the product outcomes.

my first draft copy was all wrong , telephoned. to make changes. spoke with a lady called VEE. withn 10 minutes. all changes done to my satisfaction , the approved. for final print and postage,

Listened to what I wanted,were really patient, made three drafts, and completed in a timely manner. Much easier than visiting the solicitors, and at a lot fairer cost

Very calm friendly and helpful staff. There was no pressure selling.
They made the process easy and less fuss
I would highly recommend.

Excellent service well recommended
Thank you

Everybody I spoke to was very knowledgeable(and helpful). Anything I forgot to ask initially was cleared up on my next contact. Also everyone was very friendly and made me feel very comfortable and confident talking to them

Queries explained well advice easily understood .Will completed in short time

Straight forward process, efficient and easy to understand

Cant fault them explained everything perfectly Elliot couldnt have been more helpful thanks again

Very friendly and efficient. Easy to use and the whole process was good.

So fare so good , I have only just okayed my draft so hopefully everything will be good 😊

Experience was good, only thing wrong was being pressed for extras. What you did for me was really good.

Easy to arrange. Explained the process so I understood what would happen.
Very helpful and professional solicitor I spoke to.

The first draft had a few mistakes, but they were corrected without a delay

Initial first phone call very informative & gave a clear vision as to what suited my needs.
All Staff responded straight away to any questions asked without hesitation.
Explanations step by step.

Quick, efficient service thanks.

Very easy and professional process.