I found the associate who rang initially to take details, very pushy, to the point that I had to tell her to stop pressurising me. She got my address wrong after I repeated it. Since then your asso... Näytä lisää
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Quick, informative and simple. Only criticism is that don't pressure people in power of attorney. Whilst I was insistent that I would be doing my own, felt I was being put off saying it was very dif... Näytä lisää
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The expert advice i received before going ahead with my Last Will an Testament The speed the will was produced in draft for my approval and the speed my concerns were address and questions answered... Näytä lisää
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Initial first phone call very informative & gave a clear vision as to what suited my needs. All Staff responded straight away to any questions asked without hesitation. Explanations step by step.
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Yrityksen kirjoittama
We are an independent provider of later life planning services. Working with our specialist partners we offer the best products and services at affordable prices. Our services include bespoke Will writing, Lasting Power of Attorney, Property Protection Trusts, Family Protection Trusts, pre-paid probate advice and products. We can help you prepare for the future and avoid the spectre of later life care costs. We pride ourselves on simplifying the process of protecting and securing your hard earned assets for the benefit of your loved ones and future generations.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 822 8449
- adminteam@securelegacy.co.uk
- localwillwriter.uk
4,4
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Great will service.
10. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Easy for me as I am partially sited and…
Easy for me as I am partially sited and they helped me by sending paper work
A friend is writing this E Mail for me
I found it was easy to talk to the people on the end of the phone.
3. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Not a great experience.
As some other reviews have mentioned I felt they were trying to upsell on our initial telephone call to the extent I even remarked on it to the advisor. However we decided to take out LPAs & were quoted a fee we thought was reasonable. Once these were done & sent off I got another shock on receiving request for registration fee from the Public Guardians office as we were given the impression this was included in the fee charged by secure legacy. I queried this & received a phone call back saying this wasn’t the case & I could have cancelled the contract with them within 2 weeks & had a refund! Point is I didn’t realise within this 2 weeks that there would be additional registration fees to pay! They also, as others have mentioned, included themselves as executors in our wills, which we didn’t want, so asked for them to be removed. They also tried to upsell their will storage facility. Again not something we wanted. All in all not a great experience & they need to read the negative reviews as there seems to be some common themes here.
In response to their reply. I have put my complaint in writing to you by email.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
We have tried to contact you today regarding your review.
Since you have exeprienced issues we are eager to assist you.
If you could contact the office number below at your earliest convenience.
0330 822 8449
Kind Regards - Secure Legacy
Writing will
They were very helpful and kept me updated and if I was needing to ask questions they were very helpful. I would recommend them.
9. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Really bad experience
Really bad experience. Mirror wills for my hubby and I. Second marriage so bit more complex with step kids involved. Told them our executors names and our wishes. They sent the drafts. They had included themselves as the second executors in both wills. Fail to tell us this until we got drafts, fail to say how they charge a fixed percentage for this, they completely got the split wrong on our house and assets. They had included my step daughter in mine even though I never mention her in my wishes and did the same on my hubby’s with my kids. I was in shock. Like we had been talking to someone who had never heard a word of what we wanted. They offered a 200 refund but I refused. I would never trust them to get it right. Complete insult including themselves as executors. Lost confidence completely. Do not use this company. I asked for refund , told no as my 14 day cooling off had expired. Said 14 days from conversion but their website says 14 days from draft documents. I argued this but still refused by admin manager. Then got call to say ok , it was last day of the 14 days today so could refund . Very rude admin manager. Don’t pay upfront until get drafts or just don’t use at all.
I have all the evidence of the telephone conversation with your company plus the draft wills that include so many errors. I’m sure you must have listened to the conversation by now and if you can’t find my details the conversation was had on the 20/7/26. You proceeded to amend the wills but then included , I needed permission from the beneficiary to sell my property. Never my request ? I think the biggest insult was including yourselves as the executors when that was never discussed or the rates you charge for that!
20. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Excellent service
31. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Explained everything in a way I…
Explained everything in a way I understood. Very helpful indeed
8. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
As was looking to get a will i tried…
As was looking to get a will i tried Legacy and had good service and very quick in responding
26. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
The service was excellent and helpful…
The service was excellent and helpful and friendly and polite
30. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
I placed a 1 star negative review…
I placed a 1 star negative review because I could not get my Will. Reception would not give me the tracking number, once I spoke to someone else and got the tracking number I found the Will had been delivered to the wrong address so bad review should go to Royal Mail. Although I had to wait for my Will I am very pleased with the end product.
5. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi Allan,
Thank you for taking the time to update your review.
We're sorry for the initial frustration you experienced and we appreciate your patience while the issue was resolved.
We're pleased we were able to provide the tracking information and identify that the delivery issue was unfortunately due to Royal Mail delivering the package to the wrong address.
Most importantly, we're delighted to hear that you are very pleased with the finished Will. Your feedback means a great deal to us, and we're grateful that you gave us the opportunity to resolve the situation.
Thank you again for your understanding and for sharing your experience.
Kind Regards - Secure Legacy
Very helpful and knowledgeable staff…
Very helpful and knowledgeable staff who were also very polite during my transaction with them. I found Secure Legacy to be an excellent Company to deal with.
Thank you all at Secure Legacy.
23. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Very good job nice and easy for me…
Very good job nice and easy for me thank yous 5 stars
5. elokuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
My review.
Phoned on time. Did what we paid for.
Did not like the hard sell. And the representative obviously did not like me saying no.
Leave it at that I think.
29. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
All of our will writers have a legal and ethical duty of care to highlight any potential vulnerabilities or risks in a client’s estate planning. That means we are required to explain additional protections, even if a client has come in only wanting the basics.
The intention is never to pressure, but to ensure that clients are making fully informed decisions, rather than discovering later that something important was never mentioned.
Ultimately, all decisions always remain with you.
Kind Regards - Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Poor service
We had a 15 minute call and explained our needs and wishes - the wills we received were no way a reflection of the conversation - I felt the person on the end of the phone was more interested in upselling then offering the service we orginally bought - I now have to email all of our amends - poor service and would never recommend.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
This certainly doesn't align with our usual service standards, evident from our numerous 5-star reviews and excellent rating on Trust Pilot.
However, based on the limited information provided, we are unable to locate you on our systems.
Since you’ve experienced problems, we're keen to make things right for you if possible so please can you reply privately to this review with the necessary details and one of our team will reach out to assist you promptly.
Regards - Secure Legacy
0330 822 8449
Easy to do a little on the spelling…
Easy to do a little on the spelling side, was a bit awkward, but otherwise great
20. heinäkuuta 2026
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
Vastaus yritykseltä Secure Legacy - Localwillwriter
Hi,
Thank you very much for your kind review. We’re delighted to have been able to assist you with your will writing and truly appreciate your feedback.
Should you require any further assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Secure Legacy
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