Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Näytä lisää
Yritys on vastannut
Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Näytä lisää
Yritys on vastannut
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Yhteystiedot
Yhdysvallat
- lloydsclinical.com
4,7
Erinomainen
970 arvostelua
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Following a stay in hospital and a big…
Following a stay in hospital and a big change to my treatment.I discovered that my px had not been received,therefore i had no medication and was quite stressed out .However a lovely member of staff called Arrow helped me monday the 23rd of march and reassured me she would. chase it up as an urgent.This is all sorted now and received a phone call 26th March to tell me my delivery will be Tuesday 31st .I cant thank her enough and this is above and beyond service
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Thank you, Mrs Lamb, for your wonderful review.
We’re so glad we were able to support you during a stressful time and get everything resolved quickly. Your kind words mean a lot to our team.
The Lloyds Clinical Team
Excellent Care from Lloyds Clinical.
Vicky arrived on time, having confirmed the appointment the previous evening. She worked efficiently and with care.
I really can’t fault the service that I receive from your Company. Communication, deliveries and care has been excellent.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Graham
Thank you very much for taking the time to leave a review. We're delighted to hear your kind and positive comments about Vicky from our Nursing team who visited you today. We really appreciate your feedback on the service that we provide to you.
Kind regards
Patient Safety and Complaints Improvement Team
Good service, app doesn’t work
Been a customer with Lloyds Clinical for several years for medication deliveries. Communication to arrange deliveries has to be done over phone or by email as the Home app has never worked. I have attempted many times with zero success. Tried twice this morning only to be sent the standard response ’oops, something went wrong’ again.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Patient
Thank you for taking the time to leave a review. We're really sorry to hear that you've experienced some issues with our App when booking your deliveries. Please contact our dedicated team at patientapp@lloydsclinical.com with your details so they can give you further advice and try to help troubleshoot this for you.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent
Excellent, speedy, well mannered and super helpful. Thank you 🙏
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Michael
Many thanks for taking the time to leave a review. We really appreciate your feedback on our service and are grateful for your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
Very pleasant experience and a credit…
Very pleasant experience and a credit to the company. The call operator called Joe was super friendly and very efficient and understanding. Dealt with everything I required .
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Ian
Thank you so much for your kind review. We're delighted to hear your positive comments about Joe from our dedicated Patient Services Team, who assisted you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Efficient & friendly
The gentleman who helped me was knowledgeable, patient & efficient. Made solving my problem very easy. Thank you
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Sue,
Thank you so much for your review. We're so pleased to hear that you received efficient and friendly support. It’s great to know that the team member who assisted you was knowledgeable, patient, and made resolving your issue easy. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Really nice people I never had any…
Really nice people I never had any problems and they always deliver days when it’s good for you
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Angel,
Thank you so much for your review. We're so pleased to hear that you’ve had consistently positive experiences with our service. It’s wonderful to know that you find our team friendly and that your deliveries arrive on days that work well for you. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
VERY VERY HELPFUL .
The lady i was talking to was very caring and couldn’t do enough to help and take time with me to make sure i understood. She was brilliant and thorough and a credit to Lloyds.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear T. W. Phethean,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience. It’s wonderful to know that the team member you spoke with was caring, thorough, and took the time to ensure everything was clearly understood. Your kind words about her being a credit to Lloyds are truly appreciated. We really value your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent customer service
Spoke to a lovely customer service person today. I wish I had made a note of her name. Was extremely kind and helpful.
She explained everything thoroughly, allowing me time to ask questions.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Denise,
Thank you so much for your review. We're so pleased to hear that you had such a positive experience with our Customer Services Team. It’s wonderful to know that the team member you spoke with was kind, helpful, and took the time to explain everything thoroughly while giving you space to ask questions. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent service from Joe
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Sue,
Thank you so much for your review. We're so pleased to hear that you received excellent service from Joe. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Effective service
I spoke with Anne. She was very thorough and prompt in asking me questions. The call was smooth with no problems.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Steve
Thank you for taking the time to share your experience. We are really pleased to hear that your call with Anne went smoothly and that everything was handled thoroughly.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful polite and friendly
Very helpful polite and friendly
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Mrs Wicklen
Thank you for your review. We’re pleased to hear you found the service helpful, polite, and friendly.
Kind regards
Patient Safety and Complaints Improvement Team
Going the extra mile!
There was a hiccup with getting the prescription from the hospital which left Lloyds clinical with very little time to get the medication to us. But they went the extra mile and actually got it to us a day early. Joe on the helpline was very efficient friendly and helpful.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Patricia
Thank you for your feedback. We’re glad we were able to get your medication to you sooner than expected, and it’s great to hear that Joe was able to assist you.
Kind regards
Patient Safety and Complaints Improvement Team.
Lady was so helpful
The lady I spoke to was so lovely. (8:22pm) She helped so much with my dad’s medical stuff so would 100% recommend their customer service.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Jazmine
Thank you for your kind review. We are pleased to hear that the support provided was helpful during your father’s medical matters. Your recommendation is greatly appreciated.
Kind regards
Patient Safety and Complaints Improvement Team
very friendly
very friendly, went through all the information slowly and made sure i understood.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Patient
Thank you for taking the time to share your feedback. We are pleased to hear that the information was presented clearly and at an appropriate pace.
Kind regards
Patient Safety and Complaints Improvement Team
Very friendly person on the other end…
Very friendly person on the other end of the phone. Went through all the information then asked if I had any questions.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Kim
Thank you so much for your kind feedback. We are really glad to hear you found the call friendly and informative.
Kind regards
Patient Safety and Complaints Improvement Team
As always
As always, a polite and helpful person arranged my drug delivery to fit with my diary. Very patient whilst I checked my current stock.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Sarah
Thank you very much for your kind review. We're very pleased to hear about your positive experience with our Patient Services Team who assisted you today with your delivery booking. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear George
Many thanks for leaving a review and we're very pleased to hear your positive feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Service with professionalism and kindness at the forefront
The lady I spoke with was very kind and was happy to answer any of my concerns. She was very detailed regarding times scales and what to expect in terms of contact for my treatment. All in all i was really happy with how professional and thourogh the call handler was.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Beverley
Thank you so much for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services Team who assisted you. We really appreciate your kind words and are glad you felt reassured about the service we provide.
Kind regards
Patient Safety and Complaints Improvement Team
Great service
Joe was very helpful & friendly on the phone today and was able to complete my request promptly. Service is was always good and medication is always delivered in the time slot advised.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Thank you so much, Katherine, for your wonderful 5 star review. We’re delighted to hear that Joe was so helpful and that you find our service so reliable.
It’s great to know your experience with us has remained positive. We truly appreciate your feedback and your trust in our service.
Lloyds Clinical Team
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