Today I received a call from Joe, who was very helpful and friendly. He helped me book my next delivery so I have it on time before my holiday. He asked all the appropriate questions during this call... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I felt very comfortable talking about my next journey on a long & painful road, I normally avoid answering my phone, I was so relieved to get it sorted... thank you
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Näytä lisää
Yritys on vastannut
Just had a call from Lloyds Clinical about a new medication I’m starting, and the lady was very clear and I could understand everything she said. A pleasure speaking with her.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Yhteystiedot
Yhdysvallat
- lloydsclinical.com
4,7
Erinomainen
975 arvostelua
On vastannut 89 %: iin saamistaan huonoista arvosteluista
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The lady was helpful
The lady was helpful, courteous and polite. She explained everything fully and answered all my questions.
Thank you for your service
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear David
Thank you so much for leaving a review. We're delighted to hear about your positive experience with our Patient Services Team who assisted you. We're truly grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent Service from Joe
I had a great experience with the service, and Joe in particular was excellent. He was very helpful, professional, and clearly knew exactly what I had called about straight away. He listened carefully, understood the issue immediately, and dealt with it efficiently. It's always reassuring to speak with someone who knows what they're doing and can resolve things without any confusion. I'm very happy with the service I received and really appreciate Joe's help.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Ashley
Many thanks for leaving such a positive review. We're very pleased to hear your kind comments about Joe from our dedicated Patient Services Team who assisted you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I spoke to Joe today to arrange a…
I spoke to Joe today to arrange a delivery of my medication and he couldn’t be more helpful. He squeezed me in for a Friday delivery because I was very low on my medication. What I had left he was polite. I’ve never had a problem with Loyds MEDS, I’d recommend them to anyone. They’re marvellous.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Cindy
Thank you so much for your kind review. We're delighted to hear about your positive experience with Joe from our dedicated Patient Services Team who assisted you with your delivery booking. We're really grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Used them before my meds changed
Used them before my meds changed. Always on time with my meds so I never ran out. Just had a call and gone through the process again and it was quick and simple. Have to verify a couple of things and away I go. I’m now back to using home delivery. Definitely a 5* service
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Michael
Many thanks for taking the time to leave a review. We're very pleased to welcome you back to our service and really appreciate your positive feedback. We remain committed to providing you with an excellent service.
Kind regards
Patient Safety and Complaints Improvement Team
My call today was first class and it…
My call today was first class and it was a pleasure to deal with the lady as she was very helpful.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Ang
Thank you for your lovely review. We’re so glad to hear your call was a first class experience and that our colleague was able to help you. It’s wonderful to know you had such a positive interaction.
Kind regards
Patient Safety and Complaints Improvement Team
I have been receiving deliveries from…
I have been receiving deliveries from then for a couple of years and the process is smooth and the staff when you contact them are helpful and efficient.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Donna
Thank you so much for your lovely feedback. It’s great to hear that your deliveries have been smooth and that our team has been able to help you whenever needed.
Kind regards
Patient Safety and Complaints Improvement Team
Extremely helpful
Spoke with Joe, who was extremely helpful - he changed my medication delivery to a more suitable date, and was very polite and friendly.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Sarah
Thank you for your feedback. We’re pleased to hear that Joe was able to assist you and arrange a delivery date that suited you. We appreciate your kind words.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
Excellent service. Everything was explained to me.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Hello, Gill,
We’re happy to hear that! Thank you so much for taking the time to write your kind feedback.
We are always here if you need us.
Lloyds Clinical Team
Delivery & Confirmation
Quick easy to confirm delivery spoke to Joe who was very helpful, confirmed delivery 1/4/26…
Thank you
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Beverley,
Thank you so much for your review. We're so pleased to hear that you found the delivery confirmation process quick and easy, and that Joe was helpful in confirming your delivery for 1 April 2026. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Excellent service
Been using Lloyd's clinical for many years now always on the ball with my medication. My call handler today was Joe who got everything set up in a prompt manner and was extremely helpful and easy to talk to which was great and made my day so thanks Joe
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Janie,
Thank you so much for your review. We're really pleased to hear that you have received excellent service over the years and that our team has consistently supported you with your medication. It’s wonderful to know that Joe was able to set everything up promptly and that you found him helpful and easy to talk to. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Friendly helpful staff member quickly…
Friendly helpful staff member quickly booked my next delivery
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Jacqueline
Thank you so much for your review! We're delighted to hear our team member was friendly and efficient in getting your next delivery booked.
Kind regards
Patient Safety and Complaints Improvement Team
The gentleman was very quick…
The gentl3man was very quick professional and friendly. He could not do more in helping me to quickly. update my nwxt delivery. Thank you.
Joy Wenman
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Joyce
Thank you so much for your kind review! We’re delighted to hear that our colleague was able to assist you quickly and professionally with your delivery update.
Kind regards
Patient Safety and Complaints Improvement Team
Phone call to book delivery…
The chap who rang me (sorry I didn't get his name) was very polite & helpful & rang me back a bit later as it wasn't convenient when he rang 1st time. He sorted a date for delivery to suit me which was great. My only criticism is you cant give a delivery time estimate:-8am -6pm is a long time to keep clear & I prefer afternoons as I don't sleep well & tend to sleep in later. I dont hear my front door from upstairs so might miss my delivery!? If you could specify afternoons or after 10am it would suit much better.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Mrs Walker
Thank you for your feedback. We’re pleased to hear our colleague was polite, helpful, and able to arrange a suitable delivery date for you. We appreciate your comments regarding delivery time estimates and understand how challenging a wide time window can be. Your suggestion has been noted, and we’ll continue working to improve the delivery experience. Thank you again for taking the time to share your thoughts
Kind regards
Patient Safety and Complaints Improvement Team
Was called by a lovely lady called…
Was called by a lovely lady called Julie. As a new client she was very clear, checking that I understood everything about the process, with a reassuring and warm manner.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Susan
Thank you for your lovely review. We’re delighted to hear that Julie made everything clear with such a warm and reassuring manner. Thank you again for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
very friendly and on point dealt with…
very friendly and on point dealt with my query quickly and efficiently thank you
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Farah
Thank you for your kind review! We’re glad to hear your query was handled quickly, efficiently, and with friendliness. Your feedback is greatly appreciated.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke with Joe today- he was very…
Spoke with Joe today- he was very pleasant and helpful and got things sorted out swiftly.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Kathleen
Thank you for taking the time to leave a review. We are pleased to hear Joe was pleasant and helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to Jo today
Spoke to Jo today , dealt with my inquiry with great professionalism and was really great to talk to
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Wajid
Thank you for your lovely feedback! We’re delighted to hear that Jo handled your query with such professionalism and was a pleasure to speak with.
Kind regards
Patient Safety and Complaints Improvement Team
I couldnt have asked any more...
I couldnt have asked any more from the Lloyds pharmacy delivery in chasing up the release of a prescription I needed from the hospital pharmacy. This proved to be a major obstacle, but they kept me informed throughout. I am really grateful the way the member of staff went way beyond what I could have reasonably expected in trying to ensure I got the medication .
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Don
Thank you for taking the time to share your feedback. We're so pleased to hear that the team were able to support you by chasing the release of your prescription and keeping you informed throughout. We understand how important timely medication is, and it’s great to know our colleague went above and beyond to assist. Your kind words are truly appreciated and will be passed on to the team.
Kind regards
Patient Safety and Complaints Improvement Team
Karen was brilliant!!
Karen was brilliant!!! She took an almost impossible situation and found a perfect solution (organising my delivery at the last minute). She went over and above what any employee could be expected to do and really put the patient (me) first. Well done
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Tracey
Thank you so much for your wonderful feedback! We're delighted to hear that Karen was able to step in and find the perfect solution for your delivery at the last minute.
Kind regards
Patient Safety and Complaints Improvement Team
Thanks Joe for your help today
Thanks Joe for your help today, delivery organised quickly and cheerfully.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lloyds Clinical
Dear Gillian
Thank you for your lovely feedback! We’re delighted to hear that Joe was able to organise your delivery quickly and cheerfully. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
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