Liz Earle Arvostelua 

I’ve been using Liz Earle Cleanse and Polish for over twenty years and never been tempted to change as it was a brilliant product. Over the last few years I’ve been using, whenever available, the Rose & Lavender version. My last purchase was the newly packaged version and the John Lewis assistant assured me that the product was the same. But it isn’t! The texture is very bitty, almost as if the product has separated or gone off, and just doesn’t feel the same. I’ve been in touch with Liz Earle customer service with photos and after over a month I received a second email asking me to send the product back to them. I no longer have the product as I used it despite complaint about the new texture. I can’t be the only one who has had this problem and I hate the way Liz Earle aren’t admitting that the product has changed. The fact that they are taking two weeks to respond probably means that I’m not the only one having issues with their products.
There is absolutely no way I’m buying this new version of Cleanse and Polish again and have been online buying up lots of the old version. Such a shame Liz Earle, you are going to lose a lot of your previously loyal customers.

Sadly products have been reformulated and gone down hill since Liz Earle was bought out by Avon. I feared this might happen. It's taken a while, but most disappointed by the Eyebright Eye Cleanser. I used the Eyebright Soothing Eye Lotion every day for years, then on my last order it was only available in the travel size for £8! I had hoped that the changed name and packaging (tacky looking, not elegant as Liz Earle's products always were) would still contain the same product but sadly not. Time for me to look elsewhere for something more suitable. Most disappointed.

Reformulation of products has left my skin with the worst acne of my life! I had tried every acne treatment around to help my constant breakouts over the last year, then after realising it was my trusted Liz Earle moisturiser that was causing these inflamed red spots all over my face. I have discontinued use and now everything has gone back to normal thankfully. I don't know why you would change a product if it wasn't broke, very disappointing and will not be purchasing again

So disappointed Liz Earle have changed their fantastic Eyebright product to an eye cleanser. For this reason I won't be buying!

Very disappointing experience. On 3 occasions I have purchased a voucher for a signature facial. 1st was cancelled because the London branch was closing I was given a refund. 2nd time has 2 vouchers wanted to treat my elderly mother after the loss of her husband my dad. When I tried to book for the Guildford branch i was told there was only one treatment room which would have meant it would have taken us 3 hours and I was not happy leaving my mum to wait whilst I had mine, so a refund had to be done. Today I tried again to book only to be told the therapist was on long term sick and they were unable to confirm when they would get another therapist. So very very disappointing.

I sent a refer a friend link and my friend ordered£80 of products but the code would not deduct the £10 voucher. When she rang customer service she was told that it was not valid on sale products. This is misleading and also I feel terrible for involving her in what I thought was a kind gesture. I will not buy from them again and make sure everyone knows why. They have lost a lot of business for the sake of a £10 voucher.

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I can only write about my own experience of Liz Earle Cleanse and Polish over two decades which has been perfect.

My skin looks great and many people presume I am at least 10-years younger; something I attribute to long term use of C&P and the muslin cloths (plus Olay Regenerist)!

I love that I can pick up the phone and speak to someone (are you listening The White Company?) and also that I can understand them. They are always friendly and helpful and full of good advice.

My husband remains happy with his male Cleanse and Polish, Shaving-Cream and After-Shaving moisturiser.

However, I am very disappointed and surprised to read so many poor reviews from long-term customers for other products.

The only solution would appear to be to persuade Liz to return for a short spell to get products back on track.

It’s obvious that Avon wouldn’t care the same as Liz and Kim but it would be horrific if they drove the company into the ground.

In the meantime, as far as I’m concerned, the service and my Cleanse and Polish is still fantastic.

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Helpful and friendly staff, good quality products and never a problem with an order.

Used LE for years and no problem. Recently bought the new Superskin alt-retinol skin paste and Superskin moisturiser with neroli one or both have caused a rash all over my face. Will be calling them on Monday for a refund!

Totally disappointed. I was recommended this cream bought everything, not happy at all.
My face has had a reaction and I now have spots like a teenager, I'm 58.
I have not decided to use Aloe Vera much more natural for the skin.

I fell so sad at having to leave a negative review for a company and products that I have used for 20+ years. I, like many others here am dismayed at the changes to the products.
The super skin moisturiser smells to like gloss paint now (excessive use of linseed woil maybe) and causes a burning sensation and reddening of my skin.
Both my daughters have used Liz Earle since their teens and have also had problems with the products too.
My sister (who started using Liz Earle on my recommendation) suffers from eczema and has also had terrible problems with not just the moisturiser.
Sadly, it would appear that the values that Liz held when she was at the helm have been forgotten.
I now find myself searching for new skin care so if anybody has any recommendations I would be happy to hear.

Simple product is better for skin.

So sad that after 20 odd years I need to find a new skin cream. Have been a loyal fan but tired the new cream after consultation with LE advisorbas don't like change! Within about a week my usually beautiful skin was red, sore and spotty. When I contacted LE I was tol do picked the wrong cream and can swap it but not risking it. Very disappointed.

I have extremely sensitive skin and I finally found Liz Earles moisturiser that was perfect for my skin. I used it for years! I bought up all the stock I could of them original as they had changed formula. I’ve now run out and started to use the new one. It is awful! Absolutely awful! Doesn’t hydrate my skin, gives me spots and feels disgusting on my skin. I refuse to pay the amount for the super skin so am looking for a new brand. I will not use Liz Earle products again. Disgusted!

Bought bergamot and juniper cleanse and polish from look fantastic. Smelt not as refined as previous combinations - used it a few times and it seemed like the formula has changed. It is more watery and not the cleanse and polish we all loved for so many years. It is really poor as a product in comparison. After coming here I realise it is not just me who has experienced this and they are reformulating other beloved products. How could a company be so stupid? If it ain’t broke don’t fix it! I will be investigating other brands - Superdrug do good creamy cleansers for a fraction of the price - the only issue is their plastic is not recyclable.

Just used the cleanse and polish again and ugh it is awful, it seems to sit on the skin even when you have polished it away. My face is stinging slightly too.

Ugh what have you done Liz Earle? Liz Earle herself must be fuming. At least I hope she is.

Spent £42 online which states theres a free gift if you spend £35 but because I used my nhs discount the total was just under so they removed the free gift. Absolutely shocking customer service. Wont be buying from them again 😡

I stopped using Liz Earle. She no longer owns it. The cleanse and polish is no longer the same consistency. Such a shame. I had used it for years. I now use elemis

Unfortunately I can only echo what others have said. I've been a big fan of LE for a very long time but noticed the C&P began to hurt my eyes quite badly. I renewed my moisturiser a while ago not realising the formula had changed and omg just awful! It's watery, smells like it's pumped full of chemicals, does not absorb and just sits on the skin in a sticky film. Doesn't moisturise at all. It seems all the natural oils are no longer a feature. Really hoping the body cream doesn't go the same way as that's the only thing I buy now.

I recommend Up Circle's products if anyone is trying to look for a really good replacement. Absolutely lush moisturiser and fantastic ethos! Check them out.

Used most of liz earles products for years. Now with these last ones I have blisters on my face. Not sure which has caused it. Much better moisturisers and cleansers out there which I will use in the future. Very disappointing.

Purchased the kit with the polishing cleanser, toner and gel cream. Really bad reaction, itchy burning skin especially on my neck and jaw area, and blisters that are so sore. Will never buy again and will be taking back to boots for a refund!