Livpure Arvostelua 

My experience with Livpure has been quite disappointing.

I placed an order for a Livpure water purifier through their app and was given a delivery commitment. Despite following up with customer care multiple times, I was repeatedly assured that delivery would happen “within 24 hours,” but this never materialized. At one point, I was even contacted by the delivery team with a confirmation, yet there was still no delivery or update afterward.

The cancellation process was also unclear and slow, adding to the frustration. There seemed to be no coordination between customer support and the delivery team, and no one took clear ownership of the issue.

Another important point is the payment policy. Livpure takes the deposit at the time of booking, even before delivery or installation. In comparison, services like DrinkPrime collect the deposit only after successful delivery, which gives much more confidence as a customer.

Based on my experience, the service lacks transparency and reliability. I would advise potential customers to evaluate alternatives before choosing Livpure. Never buy live pure water purifier . Go for drinkPrime!

I had a very bad experience with Livpure after-sales service. I took a plan, the company deducted the amount(around Rs10290 ) but the plan was not activated even after payment.
Service requests were delayed repeatedly, technicians did not show up as promised, and customer support was unresponsive. Issues were marked as resolved without actually fixing the problem.
Follow-ups through calls and tickets did not help, leading to a lot of wasted time and frustration.
Based on my personal experience, I would strongly advise people to think twice before choosing Livpure, especially if after-sales service matters to you.
I am sharing this so other customers can make an informed decision.

#NEVER_BUY_LIVPURE_PRODUCTS
#BOYCOTT_LIVPURE_RO

Livpure purifier has Pathetic service and highly unprofessional response. I registered a complaint no-JS25123111043554 on Dec 31st, 2025 and since then (today is Jan 5th) no response has come inspite of me calling their local service agency Sai water Solutions and their service call center almost 3 times a day. Every call is responded with a text message and a closure code but at the end of the day, no response or solution to the reported complaint.
I tried calling their area service manager, the service head but no one picked up the phone. Then escalated the topic to customer care but no response.
Livpure is dealing in essential service and such a pathetic response is highly unprofessional. Never will buy any product from this company.

I deeply regret purchasing a Livpure RO system and, even more so, paying ₹10,000 for a 2-year Annual Maintenance Contract (AMC). The service provided has been nothing short of fraudulent.
As part of the 2-year AMC, Livpure was contractually obligated to change critical filters (specifically the copper and UV/mineralizer filters) twice. They failed to do so. They only ever replaced basic carbon filters.
The issues escalated when their technician falsely updated the system to indicate that the changes were completed. This is a clear case of deception.
When I contacted customer care, I was given the number of an "area head" who was incredibly rude and unprofessional. On a conference call, he dismissed my concerns and backed his technician's false claim, telling me the filters "didn't need to be changed" as per their flawed system records.
Furthermore, throughout the 2 years, trying to get a service visit required calling customer care repeatedly, as technicians frequently failed to show up for scheduled appointments.
This entire experience has been a massive waste of money and time. The lack of integrity from their staff and the failure to provide the paid-for service means I will never buy another Livpure product again. I strongly advise potential customers to look elsewhere for honest and reliable water purification service.

ONE OF THE WORST AND THIRD RATED COMPANY SUPPORT TEAM , THEY JUST WANT TO CUT THE CALL WITH JUST RECORED LINE AND THERE IS NOTHING CALLED AS SERVICE.

I rented the Ro few months ago
Then when i wanted to cancel it
Their customer care is fraud
They lie, divert, talk rude everything
They just don’t let you cancel
Even when RO is picked up, they will say its not picked up
They are complete SCAM
Never ever buy from them

Livpure has the worst customer service I’ve ever come across.
Never buy any Livpure product — they don’t send service technicians on time. I waited 15 days, even while living in a metro city.

Their customer care team is completely unprofessional and takes zero responsibility. Every time you book a service request, they fail to provide a proper solution. Instead, they simply share the contact number of a technician or area supervisor, who gives false promises every single day.

Overall, an extremely disappointing and frustrating experience.

THE MOST HORRABLE & WORST !!!!!
1. CUSTOMER SERVICE IS "THE WORST" NO ONE WILL REPLY OR REVERT
2. WATER PURIFIER WORKS ONY FOR FIRST 2 OR 3 MONTHS AND BACK TO DIRTY WATER AS FILTER IS NOT EFFECTIVE OR MACHINE ITSELF IS NOT RELIABLE
3. WE HAVE BEEN CALLING CUSTOMER CARE FOR NEARLY 1000 TIME NOT EXAGGERATING NOT TELLY THE TRUTH TRY FOR YOURSELF THEY WILL NEVER EVER ANSWER THE CALLS
4. AS WE LIVE IN A COMMUNITY ABOUT 40 PEOPLE HAVE INSTALLED THE LIV PURE AND ALL HAVE WATER NOT FILTERING/TASTING YAK ISSUE HAVE FINNALLY GOT THEM TO ANSWE BUT STILL DESPITE TELLING US THEY WILL RESOLVE IT IS 22NS DAY WAITING AND STILL NO ONE HAVE COME

DO NOT INSTALL THIS WATER FILTER PLEASE, OTHERS ARE MUCH MUCH BETTER ALTHOUGH IT MAY BE COSTING MORE BUT LESSON IS LEARNT- PLS BE ALERT GO FOR ANYTHER BUT NO LIVPURE OR YOU LIVEWORSE ~!!!!!!!!!

I am highly disappointed with Livpure’s rental-based water purifier service. I raised a complaint on 19th July regarding a malfunctioning unit, and despite multiple follow-ups, escalations, and even shouting at customer support, no real progress has been made in resolving the issue.

Instead of fixing the old purifier, they installed a replacement unit – which turned out to be another faulty purifier. Within a week, it stopped working. After more delays, they now claim the new unit has a motherboard issue — exactly the same problem I had reported for the earlier unit on 19th July.

This clearly shows a lack of technical diagnosis, no quality control, and most importantly, no common sense in their service operations.

To make matters worse, Livpure is unethically extending the subscription period by including non-working days — essentially charging customers for days when the purifier wasn't even working. This is nothing short of fraud.

Such a level of service is unacceptable from a reputed brand. I strongly discourage anyone from opting for Livpure’s rental service unless they drastically improve their support, product quality, and ethical practices.

I bought Livpure Ro for my aged parents. It was damaged. Installation person didn't guide them, was on personal call whole time. They faced problem, so called continuously but no response from anyone. Since 10 days I'm calling to customer care services giving same details but no escalation. I wish I would have not chosen Livpure.

Subscribed to Livpure smart water purifier on 10.06.25 through their app.paid the water charges for one full year and the deposit for the RO. very prompt in collecting our money.! Very prompt in delivering the RO( I mean the carton said to contain the RO).I received the carton on 10.6.25 evening.. Even after days nobody turned up to install the RO, in spite of repeated requests. Their whatsapp is a shoddy piece of work; they don't allow you to complete what you have to say; most of the times the Agents are not available to talk to you..
And their customer care email is a one- way street - you don't get any acknowledgements or replies..you trust to God that they have received your mails..
To cut the story short, they whatsapped me on 19.06.25 that they are sending their executive to take the machine back, as they have not been able to install the same even after 7+ days after delivery!
But nobody has turned up till now .I have also requested for refund of my money..it seems to have fallen on deaf ears ..

I bought a Livpure water purifier for my parents, and it stopped dispensing water for no clear reason. I first reached out to customer support on April 1st, and despite repeated calls and follow-ups, no one responded.

The contact number provided is useless—no one picks up. I even raised a formal service ticket and tried every possible way to get a technician to visit. It’s been months, and nothing has been done. No updates, no callbacks, absolutely zero accountability.

This kind of customer service is unacceptable, especially for something as essential as drinking water. I regret choosing Livpure and would strongly advise others to think twice before relying on them.

I would have given ratings in minus, really the worst service. Especially for Livpure Smart. I almost lost 3k rs after getting the RO on rent, because it never worked and I have to eventually buy water from the market. The service people never came, and even if they came after lots of follow-up, they closed the ticket on their own without servicing.

LIVPURE IS A FRAUD COMPANY PLS DO NOT BUY THIS PRODUCT THEY ARE CHEATING THE CUSTOMERS IN THE NAME OF FREE SERVICE, THEY COME AND TELL ALL FILTERS CANDLE EVERYTHING NEEDS TO BE REPLACED WHEN IT WAS IN WARRANTY AND THEY CHANGE THE FAULTY SPARES AND TAKE MONEY FROM YOU, SAME HAPPENED WITH ME AFTER CHANGING THE SPARES THE TECHNICIAN IS FORCING ME TO GIVE THE OLD SPARES PLEASE DO NOT BUY LIVPURE WATER FILTER, THEY ARE ONLY KEEPING THE BRAND BUT THE SERVICE IS REALLY PATHETIC, AFTER REPLACING THE SPARES WITHIN 2 MONTHS AGAIN ALL HAVE GONE BAD FROM LAST 1 MONTH I AM SENDING MAILS SENT MORE THAN 50 EMAILS AND REQUESTING THEM TO COME THEY ARE NOT READY TO COME OR SOLVE MY ISSUES, EVEN THE MANAGERS SO CALLED PEOPLE DO NOT PICK YOUR CALL OR REPSOND TO YOU

I've been trying to get my Livpure purifier serviced for the past 15 days, as it has been over a year since the last service. Despite repeated calls to your customer service team, no service executive has shown up so far. Every time I call, I’m assured that someone will be sent soon, but nothing actually happens.

The customer support experience has been extremely disappointing — slow, unresponsive, and completely unreliable. For a brand that claims to offer timely service, this is far below expectations.

I hope Livpure takes this feedback seriously and improves their service operations. As a customer, basic servicing should not be this hard to get.

I subscribed to Livpure's RO rental service and paid a ₹4,000 deposit. When I cancelled the service, I expected them to pick up the machine and refund the deposit as promised.

However, after raising the cancellation request, Livpure stopped responding completely. I’ve sent multiple emails, tried calling customer care, but no one is responding. The machine is still lying unused at my home, and I feel completely ignored and cheated.

This is not acceptable from a brand that claims to offer reliable service. I am planning to take legal action under the Consumer Protection Act and warn others through social media.

Please think twice before choosing Livpure. I’ve lost my money and peace of mind.

Their customer service is very bad and have poor quality of addressing the maintenance. They didn't get time from August 2024 to till today June 2025 to service the product. Their customer support don't have time to listen to issue. They take lot of money for maintenance and don't even care to repair. Poor product service and worst product.

I subscribed to Livpure Smart on 10th April and raised a service ticket on 11th April due to a leakage issue with the under-sink water purifier. What followed was a never-ending cycle of delays, false promises, and poor coordination.

It took over a month to even get the replacement machine delivered — after multiple escalations, countless follow-ups, and empty assurances like "we’ll fix it in 48 hours." Despite clearly informing the team about my vacation dates, I received calls during that period with no action when I was actually available.

Finally, the machine was delivered on 22nd May, and after repeated delays, installed. But even now, it’s not functional. The app shows my subscription as expired, despite paying on time and not having working service for even a single day since April 11th.

To make things worse, Livpure keeps assigning new service engineers daily — but no one ever shows up, and my last 3 emails have gone unanswered.

I have paid for a service that hasn’t worked for 1.5 months, and all I’ve received in return is frustration, wasted time, and zero accountability.

If this is the standard of service, I strongly advise others to think twice before subscribing to Livpure Smart.

Absolutely pathetic and slow customer support/service.

The executives never call - when they do they divert it to a different team which never calls. The call support exectives are rude and do not want to listen.

I have been asking them to cancel my plan and collect their machine for over two weeks but they try to sell the machine back to me but won't schedule a call/pick up.

Highly recommend not using Livpure - it is a headache.

I want to share my honest and extremely disappointing experience with Livpure.

When it comes to new subscriptions, Livpure is very proactive — they call you immediately. But when it comes to cancellation or service issues, there's a huge delay. I raised a cancellation request (Req. No. 20250503090705802) and was told it would take 7 days, which is unacceptable.

Despite clearly informing that I’m only available on weekends, no one has attempted to call or schedule a visit on Saturday or Sunday. All calls come during weekdays, and their team refuses to visit after 6 PM — a clear problem for working professionals.

What’s worse — once your 2-year plan is about to end and it’s time for a filter replacement, the delays start. I’ve spoken with service engineers from other companies and even they admit that Livpure's subscription model leads to delayed service after the initial commitment ends. It seems intentional — to push you toward renewing or upgrading.

This feels like a trap.
Poor post-sale service, no flexibility, no urgency — yet lots of calls when they need a sale.

I strongly urge others to do proper research before choosing Livpure. There are better, more responsive service providers out there.