lillyshair.com Arvostelua 

I honestly wish I could give this company zero stars. My experience has been absolutely terrible — from the rushed consultation to the poor-quality product and the complete lack of customer service. When I went for my consultation, the experience was far from professional. The salon was like a building site, completely chaotic, with wigs scattered all over the floor. It was clear there was no care for the products or the customer experience. The consultation itself felt rushed, and it became obvious that the only thing they cared about was my money — not my needs or the quality of the wig I was buying. Despite their claims that their wigs are handmade and custom-made, my wig was ready in just one day. It was clearly picked out of a bag and quickly styled — nothing about this felt like a bespoke service. Still, I trusted their word and went ahead with the purchase, expecting a high-quality product given the price and their promises. Within just five months, the wig started falling apart. The brown shade turned into a horrible light blonde/ginger colour, nothing like the wig I originally received. I was told this was normal as washing and sun lightens it, I’ve only washed it four times and haven’t even been out in the sun — I live in Scotland and have been in hospital for six months receiving chemotherapy, so the idea that this kind of fading is “normal” is absolutely ridiculous. On top of the awful colour change, the wig has shed so much hair that it can’t even be redyed — something a professional wig specialist confirmed who I was suggested to go to as the price for Lily’s to do it was higher than expected. The wig is now so thin it’s practically unwearable. And as if that wasn’t enough, the strap at the back snapped, making it even harder to secure the wig properly. When I first raised these issues, the company told me the wig was too old to do anything about it — but the first issue happened after just five months, which goes against Consumer Rights. A product falling apart this quickly is not of satisfactory quality and clearly not fit for purpose. To make matters worse, I’ve reached out multiple times — through email and Instagram — and have been completely ignored. The lack of response is beyond rude and shows just how horrific their customer service is. For a company selling high-end wigs, I expected far better care and support when issues arose. Despite everything, I even tried to be reasonable — asking if I could pay to have hair added back in and the wig recolored, just to make it wearable again. But they’ve still not responded. The state of this wig has severely affected my confidence and mental health — I don’t even feel comfortable going out because of how bad it looks. What makes this even more upsetting is that I’ve recommended this company to three people, who also purchased wigs. I now deeply regret it, and I feel terrible for sending them to a company that clearly doesn’t care about their customers once they’ve taken your money. If you’re considering buying a wig from this company — DON’T. They sell you a faulty product and then disappear when things go wrong. The quality is shocking, the service is even worse, and I wouldn’t wish this experience on anyone.I have been back and forth with Lillys since November this is now march and the problem has still not been resolved.

The girls at lilys hair are lovely and amazing at what they do ! Their wigs are so light weight and high quality would recommend

This is now my fifth purchase from Lilly’s Hair and I will continue to support this business! The hair is top notch quality. And you cannot beat the customer service and the craftsmanship.

I have tried to inquire about a wig and get no response, I have asked questions with no response. The customer service is poor and I belive this business caters to influencers which is quite disappointing.

I am very sad, I had ordered a Upart wig and paid extra for express shipping it's been a month and no wig when I emailed them after a week they said it would take 3 weeks to make and one week for delivery but it's still not here so I don't know if I should just dispute the charge since I never received the hair... They don't answer emails you comment on IG live they say they will message you and never do.. Very unprofessional. EDIT to add that the specific wig I had ordered said 1-3 weeks in the description and it has now been 5 or 6 weeks. I only got an email after I made this review otherwise I had messaged a few times with no response and had asked questions on IG live and was told you'd get back to me but didn't until I wrote this review. I was going to change this review once I recieved the hair but unfortunately it's been stuck in Castle Donington for a week due to lack of information for clearance. I will change my review once I actually recieve my hair Thank you.
March 4th 2025
The hair arrived even though it took longer than expected I would definitely say it's worth it! It's beautiful and longer than I had expected! I can't wait to wear this hair for my wedding and will probably purchase another all black upart soon!

Wowow! The quality of this white blonde platinum human hair lily wig is absolutely breathtaking and the best I have ever experienced!! Exactly the color I’ve been searching for for 10 years!! The hair is all uniformly the same length and no short peices and performs like remy cuticle aligned hair as it never mattes tangles breaks or sheds excessively and super easy to brush!! I am FLOORED! My only constructive criticism is to possibly hire new customer service specialists who prioritize happy customers and reply to emails more promptly, and nicer customer service. But the health and color of this platinum blonde hair is unmatched!

Every time I buy from Lilly’s hair I'm never disappointed in the quality of the pieces. Gorgeous colour, hair quality that holds up over time with the correct treatment, and realism. I’ve bought 5 pieces over about 4 years now and each time I fall so in love with the hair I receive. Previous pieces I’ve had trouble with breakage and hair loss but as I’ve learnt how to treat and maintain wigs my most recent pieces have stood the test of time and have continued to look amazing for MONTHS of daily wear. My most recent order was a Lilly lace front 16”, she arrived today in just under a week and a half, most of that was processing time and delivery took only a day after it had been shipped. She is so gorgeous I couldn’t have any complaints. It’s almost hard to believe the piece I received is only 16” as they never skimp on length!

Only possible downsides are customer service; it is hard to get a hold of anyone if you have questions regarding your order. I’ve previously tried contacting them through email and their Instagram and did not receive a response. Their live chat on their website only replied back to me to say I had to contact them within their store opening hours (8am-4pm), and when I tried contacting them again during these hours I received no response. This doesn’t do well to reassure you of any help you require regarding your order, however if you have patience and a willingness to hold your trust in them I will always say the quality of their pieces will never disappoint. This is the only store I will buy my wigs from as I know their quality is the highest I have found from any online store. The price is not cheap but this is a testament to the product you receive; it’s by far worth the money you pay.

Disgusting customer service.Owner very unsympathetic when I complained.She destroyed my confidence.Will never recommend to anyone.Found it very difficult to contact her.l left several messages to book appointments.Very rude and intimidating.Your stylist was busy with another client when I collected wig .This could not be worn without a refit and fringe altered.I feel you had an obligation to fit this properly.Also I was entitled to special offers and nhs discounts like anyone else,and my consultation was less than 10 mins.I left the studio very upset and disappointed.You certainly didn’t go ‘above and beyond’

Turning into a scam? They used to be great, but I ordered 2 wigs and still have not received them. I’ve emailed and reached out through instagram with no reply…. I will have to get our credit card company involved for a refund and I will look like crap on CHRISTMAS! I’m so disappointed, I’ve been a customer of theirs for over 5 years but they don’t seem to care.

Amazing customer service, gorgeous hair!! 10/10!! I will never stop ordering from them. They're super kind and super helpful and have top-tier quality products and fast shipping.

Had seen Lilly’s hair on tik tok and few influencers who had bought from Lilly’s. I made a booking online to go in abd had before hand to ask a few questions. The girls were great before I even arrived. On the day of the appointment I was not disappointed by the quality of the hair and professionalism which the girls demonstrated. I got to try on a few wigs but knew instantly which was the one for me. I will be back and have my confidence back again. Thank you!!

Lilly has always been very helpful via message when I have needed guidance or advice. As someone who was new to alternative hair it was quite daunting but I’m pleased to say the wigs are of excellent quality. I have recommended Lilly’s Hair to others experiencing hair loss & can’t wait to get another one in the future!

They used to have a shop on Etsy, but they ended up closing their store because customers were sending back their wigs. Lilly kept sending the wrong wigs, and for over a thousand dollars, they refused to offer refunds. Etsy had to step in, and eventually, they had to close shop. PLEASE DO NOT BUY FROM THEIR ACTUAL WEBSITE. THE ONLY WAY TO RECEIVE A REFUND IS IF YOUR BANK GETS INVOLVED. Like what all the other reviewers are saying, customer service is non-existent.

I ordered the upart wig and when it arrived it smelled awful and each time I wear it the smell gets worse.
I’m afraid to wash it as I don’t want to diminish the quality of the wig.
I’ve only had it 2 months and have gotten a handful of wears out of it but for €900 I don’t think it was worth it :(

Best wigs I've ever received. Quality is amazing and such care is taken. As a long suffering alopecia customer I am so pleased I have found them. I have just got my second unit and it is just as amazing quality as the first one I ordered. The lace and hair quality is second to none. The wigs smell amazing when you open the box aswell which is a huge bonus. Will 100% be using this as my go to wig supplier. Thank you so much ☺️

Incredible quality and service
Life changing choices
Felt like the real me since I switched to Lilly’s hair

I am so glad I came to Lillys for my hair, I can’t believe how real and amazing it looks. I would recommend Lilly’s to anyone looking for a hair transformation!! Thank you again to Lilly and the girls for making me very happy :-) xx

Fantastic experience with Lilly today. Found the most perfect wig, Lilly was so welcoming, my first experience purchasing a real hair wig and it’s going to be life changing for me!
I cannot recommend Lilly enough.

Cannot recommend enough. They were very quick to get me in for a consultation and I was even able to take the wig home the same day. They have saved me the embarrassment of walking around with bleach damaged hair. All the girls were very friendly. Enjoyed trying the different styles and colours they have a wide range to choose from.

I ordered a wig first time around however I got a full lace which I didn't realise at the time and that's not what I wanted. Communication was great returning the wig. A couple of months after I ordered another wig,Ember, this time with the right lace. I waited a couple weeks for my hairdresser to come back cut the lace and style it for me. I am absolutely in love with it. I don't need to glue it down, the hair quality is amazing. I'm really happy and satisfied with my wig. It's my first human hair wig I have brought !. I didn't think the colour would suit me but it absolutely gorgeous! I would really recommend lily's hair. It's been a pleasure and I will be ordering another one soon !