lillyshair.com Arvostelua 

This wasn’t an easy thing for me to do get a wig but these girls really gave me 5 star treatment and I absolutely love the wig a picked a will most definitely be back for more well worth it amazing thank you x

I placed my order on 9th October. Dispatch time is 1-3 days so i emailed after this twice as i had heard nothing about my order. I received no response from my email (my emails apparently went into their spam email).

On 14th I received an email telling me my wig was out of stock and that it would be with me next week (w/c 20th Oct), which didn't happen.

I received a tracking email on Monday this week, which as of today says that my wig could not be picked up by the courier as it wasn't ready.

I have tried to contact them on their live chat multiple times today and received no response (no surprise).

Please do not waste your money on this company. I bought this wig due to hair loss which is already a stressful time, and they've made it worse.

I've raised this with Paypal to sort as apparently no one bothers to respond via email or live chat.

I found Lilly’s Hair on social media after starting chemotherapy for a recent cancer diagnosis. Knowing my hair would soon fall out, I wanted to be prepared and be able to have my confidence. Anyone who has lost their hair knows how emotional and difficult it is and I hoped for kindness and professionalism, but my experience was the complete opposite.

My first appointment went well in terms of advice, but the shop was very untidy and disorganised and looked like a building site. I did however find a wig that I loved and booked to collect my wig at 10am, but when I arrived I was told it was actually booked for 2pm and had to come back later, this was disappointing and inconvenient especially because I knew for a fact it was booked for 10am.

When I finally collected the wig, the front was already thinning and looked bald. Despite being told this was “normal,” I wasn’t happy, especially after paying around £1,000 for it. Lilly’s agreed to fix it but refused to loan me a temporary wig unless I bought another one which I wasn’t prepared to do after already spending so much. When I mentioned that my hair would be falling out soon and I would be left with nothing whilst waiting on mines being fixed, a staff member made a hurtful, inconsiderate comment stating that my hair was fine, showing no empathy at all.

A few weeks later, I was told my wig was ready, only to arrive and wait over an hour because it wasn’t actually prepared. The same staff member again made an insensitive remark about my hair loss saying that it hadn’t fell out, leaving me to take my hat off which was hiding the hair loss and show her it was bald at the top which was incredibly upsetting.

The wig did look much better and I was happy with it until further problems arose. A few weeks later, I washed the the wig gently with Lilly’s products, following all their care instructions — the front completely fell out again, leaving it unwearable and me extremely self conscious as it was so obvious. I was told I’d need to pay £160 for repairs and that this was “normal” after a months wear. It absolutely wasn’t. After several back and forth emails they agreed to take £60 off the price. I reluctantly agreed to pay this as I had no other option, however I informed them that I wouldn’t be paying until I saw the wig had been fixed correctly. I dropped the wig off and was told it would be sent away with no mention of the payment. I emailed a week later and was advised my wig hadn’t been sent away and insisted I paid upfront event though it was their mistake to fix due to poor quality. I refused to pay as I had no faith in Lilly’s and said I would go collect my wig that day and take it elsewhere, only to be told that my wig was not there and was in Cambodia. They had been caught out lying again. They said no work had been carried out but it would take a few weeks for me to get my wig back. They then posted it to me with no work being complete.

This whole experience added unnecessary stress. It’s been an incredibly emotional experience loosing my hair, and I expected compassion, honesty and professionalism. Unfortunately, I received none of that. As a company who deal with people experiencing hair loss, they should be ashamed of themselves, their customer service and quality of products.

Thankfully I was covered under S75 Consumer Credit Act 1974 due to the wig being mis sold and faulty. My bank was able to issue me a full refund for the wig which has allowed me to purchase one that is of a much higher standard, and from a company who cares about their customers.

I am fully expect Lilly’s to respond to this review blaming myself and coming up with excuse after excuses just like they have on any other negative review. Please do not be drawn in by the false advertising on social media as it does not truly represent the company.

LillysHair was recommended to me by a friend so I made contact via Instagram initially and the email and booked an appointment to try on some wigs. Lilly was lovely and supportive and friendly and took time to fit various wigs, explain how to fit and wear them and how they could be styled to fit my head and face the helped me choose “the one”. I received it a week later, it was slightly delayed due to postal delays due to a storm but there was no waiting 8-12 weeks like some other companies. She always responded timely to my messages and answered any questions I had. Lilly and her team of professionals create stunning wigs of exceptional quality that you literally cannot tell it’s a wig when wearing. So comfy and beautiful quality. Can’t wait to expand my collection of Lilly’s wigs! Thank you. Xx

AVOID at all costs!!! I ordered a u part because my hair is finally growing back from chemotherapy, I received it and noticed it was far too light for me in the box, I did not cut the lace, it was not a custom order, I asked politely to return (return policy’s are if you haven’t cut the lace,/used it) met with terrible attitude from the start. Not interested in helping when asking about colour match either but decided to let it go. Now they’re refusing to refund me and only offer store credit, when this only applies for custom orders, this wasn’t a custom order !
Shocking attitude! The quality of the hair is no where near as good as it used to be! Not what I thought I’d have to go through after chemotherapy and finally getting my hair back! Avoid like the plague people!! They’re scammers and not interested in the customer!! Disgusting place, will never ever recommend to anyone! Definitely shop around if you want honest decent places! Where they actually care about customer service! I’m now contacting trading standards, I have all my information together with pictures, descriptions, emails, screenshots of their return policies. I will not give up until I receive my refund.

Hi I just received my wig and got to tell you it’s absolutely perfect other than length which I thought I’d have to get cut .im so happy the colour is perfect, I’ve never been so happy with one I will definitely be back for more
Highly recommend you
Many thanks

Shame you can not give zero stars or minus Would never recommend absolutely disgusting customer service and after sales care - only interested in sales - and making social posts - made me super uncomfortable about wanting to post transformations this is such a hard and stressful situation you are dealing with , took the mick about how I suffer with ptsd and anxiety but singing the song “anxiety “ and giggling absolutely vile and degrading behaviour 🤮- I took my Hairdresser/ friend along she was horrified by the sales technique, the customer service and extremely disappointed in the lack of empathy and respect given with such a hard and touchy subject and can’t believe the after sales customer service or shall we say lack of it - I have picture of the hair loss and the chats
I purschased two wigs and the care product box was just under 1900- first messaged them after a week about shedding then a week later very concerned about the amount of shedding to be brushed of with that happens when it’s that blonde - I can pay for service that they do to infill which starts at around 100 I’m sure it is and also at this point so many people are saying how much the colour faded how it looks poor , can’t believe that’s the response ect - even spoke to another wig company and they were horrified I am in process of complaint - so disappointed and let down so wish I had done more research on them as there has been many with bad experiences.

Would recommend to stay away from this company please it is not worth the stress and disappointment

I really didn’t like my experience of Lilly’s Hair.

Having lost my hair from alopecia, I asked for their advice to try and get the right wig for a first time wig wearer. Their communication was very blunt and I expected more support. Despite poor communication, I still wanted a wig from them as they were considerably cheaper than other human hair retailers.

Unfortunately when the wig arrived, I felt a huge wave of disappointment and regret. The colour was nothing like the colour on the website which absolutely needs better management. Of course, they have a clause on the website that colours may vary due to imagery and computer screens blahblahblah, but there is nothing similar about the colour that I ordered. I wanted soft honey tones, and instead got a colour-block which was weirdly purple-toned underneath (considering it should have been dark blonde). There was also a very visible weft by the crown, the colour of the thread was a completely different colour to the roots, which would be on full display. I disliked the texture of the hair and the dye-job at the parting, which as you can see in the images is substandard compared to the images they’re advertising. The dye is too far from the wig cap which would therefore give the appearance of hairloss - something a wig aims to conceal.

In my opinion, this item was faulty, you cannot have a weft so visible, and the colour was far too far from as advertised, but they still retained 10% of the value as a ‘restocking fee’ and I paid for return postage.

In addition, those suffering with medical hairloss have a VAT exemption. Sometimes Lilly’s Hair have promotions in the form of discounts, however, they don’t allow people to use both the medical exemption and the promo, which feels very discriminatory to me. The VAT exemption is not money off from the retailer, it is not a double discount. Anyone should be entitled to benefit from a promotion, even if they have medical VAT exemption.

I would not recommend this company.

I’ve been using Lillyshair for a few years now after buying from various different companies and I have to say the wigs from lillyshair are absolutely stunning they are completely outstanding, I am very fussy and like to have quality and this hair is everything 😍 I have so many compliments when wearing them, they give me so much confidence, the girls are very helpful and friendly.. I will be with Lillyshair forever 🙂

I have bought Lilly’s wigs in the past and all ok but the last two went almost bald within months. All customer care said was that I was washing them wrongly. I have been wearing wigs from a lot of companies for years and never had this problem. I’m now with a more reputable wig maker. I’ve had it looked at by an expert and the report indicated the top (closer) had an inferior material which allowed hair to transfer the underneath and/or fall out. NEVER USE THIS COMPANY

I purchased a human hair wig from Lilly’s Hair in February 2024 for nearly £900. Despite following all care instructions and raising concerns early on, the wig became unwearable in less than 4 months.

It shed excessively — losing at least 50% of its density — and the parting became visibly bald. When I contacted them, they dismissed it as “expected” and offered only a paid refill service instead of acknowledging that a premium-priced wig should last longer.

Their own website claims wigs can last 1–3 years with proper care, yet mine deteriorated despite me caring for it properly and even asking for advice early on when I noticed issues.

In the end, I had to escalate the matter through my bank, submit a chargeback claim, and was issued a full refund.

Very disappointed with the product quality and the lack of meaningful support when problems arose. Would not recommend based on my experience.

amazing quality, natural looking I wore a hair system and this is a much better alternative five stars from me,

After a while, it was time to replace a few of my wig collection.

Due to my job, it's very important to me that my hair looks flawless and the wig looks real.

So I bought a long, platinum blonde wig from lillyshair. First of all, I have to say that ALL my questions (I contacted the lillyshair team via Instagram) were answered quickly, and they were very helpful, including the lace (a normal lace is very itchy on my skin, so they made sure I got a one that doesn’t do that and it’s HD).

I was totally satisfied with the customer service and feel like I can always turn to them with any questions or problems.

Now, about the hair: I'm absolutely in love with it; the hair quality is wonderful. It has a strong shine, is easy to style (styles hold very well), and feels so good. It looks really real, and the cap fits perfectly on my head; nothing sticks out, and it's so comfortable.

Even after washing my hair, they remained perfect and stayed exactly as they arrived. No frizz, no tangling... just strong and healthy hair. I wore wigs for many years, so there’s a bit of experience and it’s safe to say the wig I got is amazing.

I get so many compliments and feel like myself again, and I'm going to buy another one soon.

Overall, the shopping experience there is so pleasant; I placed my order, and less than a week later, it was shipped. That's something I really appreciate. 100% recommendation.

In the past, where I bought my wigs, I had to wait many weeks for non-custom wigs. So this is another big Plus to me.

Thank you, lillyshair team, you've found a new, loyal customer in me! :)

My experience with Lillyshairlimited has been absolutely fantastic so far!!
Lilly is a very knowledgable women and knows her stuff when it comes to wigs
The quality of the hair is elite
I cannot recommend Lillyshairlimited enough!!
5*

Ok. I have recently been a little critical of Lily's hair on here, but the latest purchase shows a real effort to redeem any issues.
Perfect bleached knots. Generous density, perfection in the colouring (and I mean, perfect, 100 percent accurate to pic), generous length, hairline is also perfection.
There is something so complete about the wigs I receive from here, that I will keep coming back, despite cheaper alternatives, because the quality, colouring, and choice is second to none. I received within a week, even with the Easter break in between.

I went to Lillyshair today to purchase a wig for my wedding this summer. However after falling in love with this wig I don’t think I’ll be able to keep it in the box until my wedding. I need to wear it before then! The quality of these wigs are amazing!
I also had the best experience in the salon today, the staff are so passionate about their job and provide unreal service, I felt so comfortable and left with my dream hair. Thank you ladies for making me feel pretty again

I spent 1000s of dollars from lillyshair. The first two lace front wigs were everything loved loved my hair no sheading not issues. I bought 3 more they were horrible I cried. the hair fell out. Everywhere I went I shed like a dog. I was so embarrassed..I went to Africa for 3 weeks the wig didn't make it to see a 4th week. It was trash.
against my better judgment I ordered another wig. The company took my money with no response for weeks ..I finally get in contact with someone who didnt really care about having my money for almost a month with no response. After at least 10 emails she replied, saying she would send it to me. She was sorry for the delay. I told her I paid 350 for a hair fill for a old lace front. I didn't Understand how on top of paying 350 they wanted 250 plus for shipping. Crazy! so I asked her to pls give me back my money. I was told that's that's not possible...wtf .so I asked can I pls have the 22 inches instead of 20. I was going to get 22 from the get go but I used some of the money for a hair fill twice which I didn't receive. I then said pls send a 22inchs to make up for my lost money. She agreed and sent me 20in not 22 like we agreed..never again

It’s my third time buying a U part wig with Lilly’s hair. They could never go wrong. Excellent customer service and quality

I ordered a u part wig after buying one off another company. I was pretty nervous as the previous one was horrible, despite paying 400 euros.
Customer service from Lillyshair colour matched my hair really well, and when i received my u part i was so happy! Thick till the ends and exactly how i had hoped. I’m ordering a regular wig soon. Recommending to everyone!

I have been been buying from Lilly since 2017! Proudly one of her early customers, I have seen this company go from a small business into a much larger team and its been wonderful to see online.
I have had nothing but great experiences with this company, beautiful, high end wigs. All mine have lasted years! Even my 2017 wig is still in great shape 👌 I do look after all my wigs with silk bags, so I do beilieve this keeps the quality high.

I don't think I would buy any wigs from anyone else as I trust lilly and the quality of their products.

Replies can be a little slow through insta, and sometimes can be a little blunt and to the point, but... that's just because they are a busy company doing their best. 😌

Thanks for all the great products over the years! 👌✨️