Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ok so was having an issue with the router that I had when first joined, so got intouch with customer service and very promptly got an email to say a new router was on its way. So new router up and r... Näytä lisää
Yritys on vastannut
Thank you to both operators in the service team, Zohaib was very polite, and understood all my concerns, Hopefully this will make my broadband from constantly dropping out. Zohaib did go everything... Näytä lisää
Yritys on vastannut
I was with Virgin for years, constant bandwidth throttling and systems going down. Finally decided on Lila Connect. Staff on the phone were friendly and really helpful. The engineers installed the equ... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Yhteystiedot
Yhdistynyt kuningaskunta
- 0 333 444 333 4
- support@lilaconnect.co.uk
- lilaconnect.co.uk
4,4
Erinomainen
2 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Two great installers
Had two great lila connect installers today
NIKKI and KEITH .Fantastic job very efficient no hassle speedy and made the instalation smooth and straight forward giving us as customers no stress what so ever thank you for a great job .
Mr ann Mrs Owen 18 wetherby road trentham.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Richard,
Thank you so much for the lovely 5‑star review! ⭐
We’re really pleased to hear Nikki and Keith made your installation smooth, efficient, and stress‑free. We’ll be sure to pass on your kind words to them — they’ll really appreciate it.
Kind regards,
Customer Support Team 💜
Just got a new connection by “Lila…
Just got a new connection by “Lila connect” today. Absolutely fantastic service provided by professionals ( Sami and Ramesh ).
100% recommended.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Wajahat,
Thank you so much for the 5‑star review! ⭐
We’re delighted to hear you received fantastic service from Sami and Ramesh — we’ll be sure to pass on your kind feedback to them.
Thanks for the recommendation!
Kind regards,
Customer Support Team 💜
Marcus & Luke were very professional
Marcus & Luke were very professional, customer service was excellent. I would highly recommend.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Nicole,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Marcus and Luke were professional and that you received excellent customer service. Thanks for the recommendation — we really appreciate it.
Kind regards,
Customer Support Team 💜
On time and prompt installation
On time and prompt installation. Very reliable Broadband at a very competitive price
31. maaliskuuta 2026
Vastaus yritykseltä LilaConnect UK
Hi,
Thank you for the 4‑star review! ⭐
We’re pleased to hear your installation was on time and that you’re finding the broadband reliable and good value.
Thanks for choosing LilaConnect!
Kind regards,
Customer Support Team 💜
2 weeks of trying to get an answer from…
2 weeks of trying to get an answer from customer support and help with my internet speeds and still stuck at the beginning, I only stayed with Lila because they matched an offer I had with another provider, and I also got told in the rare occasion that I got a response that the speed I’m paying for isn’t actually a thing… isn’t this miss selling a product?
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Thomas,
Thank you for sharing your feedback. We’re really sorry to hear about the delays you’ve experienced and the frustration this has caused – this isn’t the level of support we aim to provide.
We’re keen to review your account fully, including your speed package and any previous advice given, so we can clarify this and help resolve the issue.
Please contact our Customer Support Team via the client portal with your account details and we’ll look into this further.
Kind regards,
Customer Support Team 💜
The engineers Ramesh and Sami were…
The engineers Ramesh and Sami were brilliant at hiding the wiring for the installation, which was exactly what I wanted.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi James,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Ramesh and Sami did such a great job with the installation and took extra care to hide the wiring just as you wanted. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
Install
Prompt and professional review from Romesh and Sami
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Matthew,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear you received prompt and professional service from Ramesh and Sami. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
Ramesh and sami did a good job
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Liam,
Thank you for the 5‑star review! ⭐
We’re pleased to hear Ramesh and Sami did a good job with your installation. We’ll be sure to pass on your feedback to them.
Kind regards,
Customer Support Team 💜
Just moved property
Just moved property, Marcus and Martins came to fit the new router, they were absolutely spot on ensuring top cable management from the wall whilst carrying out a perfect and quick job, Legends.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Owen,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Marcus and Martins did such a great job with your move, especially taking care with the cable management and getting everything set up quickly. We’ll be sure to pass on your “legends” comment to them!
Kind regards,
Customer Support Team 💜
We can’t praise Kayur enough
We can’t praise Kayur enough — this is the second time he has helped us and he has delivered the same outstanding level of service on both occasions. He dedicated his time to getting everything set up for us and, despite running into a few difficulties along the way, he stayed with us until every single issue was resolved. There was no rushing, no cutting corners — just genuine commitment to making sure the job was done properly.
Kayur is always warm and welcoming, which makes the whole experience so much easier. It’s rare to come across someone who consistently goes above and beyond, and he does it every time. He is a true credit to the team and we wouldn’t hesitate to recommend him to anyone.
Thank you, Kayur — we really appreciate everything you do! 🙏
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Louise,
Thank you so much for the wonderful 5‑star review! ⭐
We can’t thank you enough for such kind words about Kayur. It’s fantastic to hear how consistently supportive, patient, and committed he’s been in helping you — especially taking the time to resolve everything properly with no rushing. Feedback like this truly means a lot, and Kayur is absolutely a credit to our team. We’ll be sure to pass on your appreciation to him.
Kind regards,
Customer Support Team 💜
The signal sometimes is weaker at the…
The signal sometimes is weaker at the rear of the property
2. huhtikuuta 2026
Vastaus yritykseltä LilaConnect UK
Hi Geoffrey,
Thank you for your review
We’re pleased to hear you’re happy overall. If you’re experiencing weaker signal at the rear of the property, we would like the opportunity to investigate this for you.
Please log into your client portal and raise a support request so our technical team can review your Wi‑Fi coverage and see how we can help improve it.
Kind regards,
Customer Support Team 💜
Ramesh and Sami did a wonderful job
Ramesh and Sami did a wonderful job . They really did a good job by Fixing the wifi connection really quick .
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Densy,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Ramesh and Sami did such a wonderful job and were able to fix your Wi‑Fi connection so quickly. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
Vastaus yritykseltä LilaConnect UK
Hi Russell,
Thanks for your review! ⭐
We’re pleased to hear the installation went well. If you need any support, we’re here to help.
Kind regards,
Customer Support Team 💜
Ramesh and sami dod a great job very…
Ramesh and sami dod a great job very polite and fast brilliant
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Emz,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Ramesh and Sami did a great job and that you found them polite, fast, and professional. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
Adam and Cavin turned up early and…
Adam and Cavin turned up early and where very polite and engaging. They explained the process and worked quickly to complete their work.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Liz,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Adam and Cavin arrived early, explained the process clearly, and completed the work quickly. We’ll be sure to pass on your kind feedback to them.
Kind regards,
Customer Support Team 💜
I liked the text message to say they’re…
I liked the text message to say they’re on the way. Fixed the issue within seconds and explained what was wrong. Pleasant engineer named Shaun S
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Dave,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear the text updates were helpful, that the issue was resolved quickly, and that Shaun took the time to explain everything clearly. We’ll be sure to pass on your kind feedback to him.
Kind regards,
Customer Support Team 💜
Ramesh and Sami have done installation…
Ramesh and Sami have done installation very tidy and professional
They are recommend!!!
Thanks
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Shwan,
Thank you so much for the 5‑star review! ⭐
We’re really pleased to hear Ramesh and Sami carried out such a tidy and professional installation. We’ll be sure to pass on your recommendation and kind feedback to them.
Kind regards,
Customer Support Team 💜
Ramesh and sami, arrived on time ,clean workers,completed the installation very quickly,pleasant to deal with
Ramesh and sami
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Douglas,
Thank you for the 5‑star review! ⭐
We’re really pleased to hear Ramesh and Sami were able to help — we’ll be sure to pass on your feedback to them.
Kind regards,
Customer Support Team 💜
Adam & Shaun turned up bang on time
Adam & Shaun turned up bang on time, great pair of lads and did the install to a perfect clean high standard. Mega impressed and would highly recommend them.
A****
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Carl,
Thank you so much for the 5‑star review! ⭐
We’re delighted to hear Adam and Shaun arrived on time and completed such a clean, high‑standard installation. We’ll be sure to pass on your “A****” feedback — they’ll really appreciate it.
Thanks for the recommendation!
Kind regards,
Customer Support Team 💜
I had my broadband installed today
I had my broadband installed today
It was Martin & Marcus who under took the work
Explained everything that they were doing to check if I was ok where router was being placed in living room
The workmanship was outstanding
Cleared up any mess that was made
Talked through how to log onto the router and password set up
These guys are so professional and a assist to the company
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Thank you so much for your fantastic review, Charlie! 🙌
We’re thrilled to hear that Martin and Marcus made your installation experience such a positive one. It’s great to know they took the time to explain everything clearly, ensured you were happy with the setup, and left everything neat and tidy. I’ll be sure to pass on your kind words to them – they’ll be delighted to hear this!
Kind regards,
Customer Support Team 💜
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.