Hello, Absolutely fantastic service today for a fibre upgrade from Adam & Nikki. They were courteous, wore shoe protection, explained everything clearly and were very very friendly! I would love... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Arrived when planned , Very polite on arrival, Explained the scope of work required. Very tidy when work was completed. "Cavan the engineer took the time to explain the new workings of the... Näytä lisää
Yritys on vastannut
Nikki and Adam attended our house today to upgrade our Internet. They were both brilliant! Explained everything they were going to do and why etc. Really polite, friendly and definitely went above and... Näytä lisää
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Internet went down around 2pm - tried calling support, nothing. Tried going on the live chat, nothing. No way at all to contact support - no communication from Lila via email or SMS either (which... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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- 0 333 444 333 4
- support@lilaconnect.co.uk
- lilaconnect.co.uk
4,4
Erinomainen
2 t. arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service and support
Great customer service and support, and great that we can also contact them by telephone, if necessary.
There have been some hiccups with the landline, from time to time, but this is usually soon resolved, and the general service has been reliable, and, on the whole, pretty good. Also, good value, compared to other unscrupulous companies, who, in my experience, are happy to rip off their customers and make it extremely hard to be able to contact them… Very glad that I switched over to LilaConnect. Wish I had done so much sooner.
28. helmikuuta 2026
Vastaus yritykseltä LilaConnect UK
Hi,
Thank you so much for the thoughtful 5‑star review 🌟
We’re really pleased to hear you’ve found our service reliable, good value, and easy to get in touch with — especially by phone when needed. While occasional hiccups can happen, it’s great to know issues have been resolved quickly and that, overall, your experience has been a positive one.
We’re delighted you made the switch to LilaConnect and really appreciate your kind words.
Kind regards,
LilaConnect Customer Support Team 💜
The installation team.
The installation team turned up as planned and had previously phoned to check that it was still ok for them to arrive. When the team turned up they were very polite and informative on what they were going to do. Whilst working they had been very neat and tidy. The engineers name was Keith N. Since the install, there has been no issues and everything is running smoothly as would be expected. Highly recommended.
3. joulukuuta 2025
Vastaus yritykseltä LilaConnect UK
Hi Mr Day,
Thank you for the fantastic 5‑star review 🌟
We’re delighted to hear the installation went smoothly from start to finish and that Keith N kept you well informed while working neatly and professionally. It’s great to know everything has been running perfectly since.
Thank you for the recommendation — it really means a lot to our team.
Kind regards,
LilaConnect Customer Support Team 💜
Great service from Lila
Great service from Lila, would highly recommend. Adam who did the installation was brill and very helpful getting us up and running. Would highly recommend.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi,
Thank you for the brilliant review 🌟
We’re really pleased to hear you received great service and that Adam was brilliant and helpful in getting you up and running.
Your recommendation means a lot to us.
Kind regards,
LilaConnect Customer Support Team 💜
Mohamed
Mohamed was patient, knowledgeable and thorough.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi,
Thank you for the great feedback 🌟
We’re really pleased to hear our support team agent Mohamed was patient, knowledgeable, and thorough — we’ll be sure to pass this on to him.
Kind regards,
LilaConnect Customer Support Team 💜
Installation went like clockwork
Installation went like clockwork, neat and tidy too.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Phil,
Thanks for the 5‑star review 🌟
Great to hear the install went smoothly and was kept neat and tidy.
Kind regards,
LilaConnect Customer Support Team 💜
Great once they responded
I raised a ticket due to my internet not working. It then took several more messages and days, and another ticket being raised to make a complaint for Lila to get back to me. The engineer they sent was fantastic however (Shaun S) and he solved the problem really quickly. He was clear explaining what the problem was and what he did to make sure it wouldn't happen again.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi F O,
Thank you for your feedback. We’re sorry it took longer than it should have to get back to you.
We’re really pleased to hear Shaun S resolved the issue quickly 🛠️ and clearly explained the fix. We’ll be sure to pass on your kind words.
Kind regards,
LilaConnect Customer Support Team 💜
Very easy process and a super quick…
Very easy process and a super quick install from Adam and his team.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Fran,
Thank you for the fantastic 5‑star review 🌟
We’re really pleased to hear the process was easy and that Adam and his team provided a super quick install. That’s exactly the experience we aim to deliver.
Thanks for choosing LilaConnect!
Kind regards,
LilaConnect Customer Support Team 💜
We had an engineer come out this…
We had an engineer come out this morning his name was Shaun S. He couldn’t have been more polite or informative. Pleasure to meet and a credit to the freedom fibre company
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Shiri,
Thank you for the fantastic 5‑star review 🌟
We’re delighted to hear Shaun S was polite, informative, and a pleasure to meet. It’s great to know he made such a positive impression — we’ll be sure to pass it on to him.
Kind regards,
LilaConnect Customer Support Team 💜
Straight forward fitting
Straight forward fitting, Adam our fitter was more than helpful and pleasant , cannot fault the service ☺️
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Nichola,
Thank you for the brilliant 5‑star review 🌟
We’re so pleased to hear the fitting was straightforward and that Adam was helpful and pleasant throughout. It’s great to know you couldn’t fault the service ☺️
Kind regards,
LilaConnect Customer Support Team 💜
The line installation went well
The line installation went well, ontime on the date specified and the performance has been to expectation
28. helmikuuta 2026
Vastaus yritykseltä LilaConnect UK
Hi,
Thank you for your lovely review! We’re glad your installation was on time and that your service is performing as expected.
Kind regards,
Lilaconnet Customer Support Team 💜
Lila Connect fibre great experience
Had my Lila Connect fibre set up today by Adam and he was great. Got everything sorted for me in good time and made sure I knew what work they were doing and explained everything. He was also just really respectful of the new house, taking his shoes off before coming in etc without me even asking him to. Would definitely recommend.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Patrick,
Thank you for such a great review!
We’re really pleased to hear Adam provided a clear, professional service and took such care while working in your new home 🏡.
We’ll be sure to pass on your kind feedback.
Thanks for recommending LilaConnect!
Kind regards,
Lila Customer Support Team 💜
Fast internet when it works but when…
Fast internet when it works but when there are issues, that’s when everything falls down.
Hours they are open is very restrictive so if you have an issue outside of normal working hours, that’s it, you’re without internet and no one to assist you.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Rusty World,
Thank you for your feedback.
We apologise for not meeting your expectations, particularly when support was needed outside our opening hours.
We reached out to you directly to discuss your feedback, and if you still require support, please raise a request via your My Account at:
https://account.lilaconnect.co.uk/
We do want to address the root cause of any service issues you are facing.
Kind regards,
LilaConnect Customer Support Team
Excellent service on the installation…
Excellent service on the installation yesterday from Keith and nikki met my needs of having all cables hidden even though very close to gas box so far so good tidy workmanship
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Sam,
Thanks for the great 5-star review! We’re pleased to hear Keith and Nikki delivered a tidy installation and met your cabling requirements.
Kind regards,
LilaConnect Customer Support Team 💜
Good value At this moment in time 👍
18. helmikuuta 2026
Vastaus yritykseltä LilaConnect UK
Hi Mr Hansbury,
Thank you for the 5‑star review 🌟
We’re really pleased to hear you’re finding LilaConnect good value 💷✅ — your support means a lot to us 👍
Kind regards,
LilaConnect Customer Support Team 💜
The Technician filled me with full hope in restoring my internet connection, thank you Shaun S
The Technician filled me with full confidence, that he would get me up and running due to experiencing no internet connection for over 60 hours,
He took his footwear off before entering my property, which I found respectful.
He took his time to explain the faults he found,
True to his word, he connected us back to the internet in no time,
Thank you Shaun S
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Sarah,
Thank you so much for your wonderful 5‑star review 🌟
We’re really pleased to hear that Shaun S gave you confidence, took the time to explain the faults clearly, and got you back online quickly after such a long outage. It’s also lovely to hear his care and respect in your home didn’t go unnoticed.
We’ll be sure to pass your kind feedback on to Shaun — thank you for choosing LilaConnect.
Kind regards,
LilaConnect Customer Support Team 💜
Great value for the money but the…
Great value for the money but the connection has been hit and miss last month, received a text once due to outage but same happened at least three times (not for long so I didn't logged it - WFH though so had to tether to get work done).
2. maaliskuuta 2026
Vastaus yritykseltä LilaConnect UK
Hi Lukas,
Thank you for your honest feedback and for highlighting the value you’re getting with LilaConnect 👍
We’re sorry to hear the connection was intermittent last month — we completely understand how disruptive that can be when working from home.
To make sure we can investigate and prevent repeat issues, please log any connection problems via My Account at
👉 https://account.lilaconnect.co.uk/
Simply sign in, select Support / Raise a support request, and include the time and date of the issue. This allows our technical team to run checks and provide updates or fixes where needed.
Thanks again for sharing your experience — it really helps us improve.
Kind regards,
LilaConnect Customer Support Team 💜
Luke and Mat were both brilliant from…
Luke and Mat were both brilliant from start to finish. Fully explained what they were doing at all times & asked my preferences for where the router wanted placing. Both very friendly but professional.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Sophie,
Thank you for the great 5‑star review 🌟
We’re delighted to hear Luke and Mat were brilliant, kept you informed throughout, and made sure everything was set up just how you wanted.
Kind regards,
LilaConnect Customer Support Team 💜
The guys came and made everything as…
The guys came and made everything as easy as possibly and adam and cavan realised i didnt have the right extention so they even waited for me to get my mate to bring the right extension gor me rather than trying to rebook which i thouhh was good for being patient and helpful
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Damon,
Thank you for the brilliant 5‑star review.
We’re really pleased to hear Adam and Cavan made everything as easy as possible and took the time to wait while you got the correct extension — that patience and flexibility really does make a difference.
It’s great to know they were helpful and accommodating rather than rebooking, and we’ll be sure to pass on your kind words to them.
Thanks for choosing LilaConnect and enjoy your connection.
Kind regards,
LilaConnect Customer Support Team 💜
Connection was going okay until...
Connection was going okay until mid last year, and ever since then, the connection has just slowed down, especially when gaming, with insane amounts of packet loss.
Maybe looking to change providers in near future.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi,
Thank you for your feedback — we’re sorry to hear about the ongoing performance issues, particularly the packet loss when gaming.
We’ve reached out to you for more details, and if you’re still experiencing problems, please raise a support request via My Account so our technical team can investigate further:
https://account.lilaconnect.co.uk/
We’d really like the opportunity to look into this for you.
Kind regards,
LilaConnect Customer Support Team 💜
Great experience
Shaun S was a pleasure
Well mannered and polite
Done a great job
Arrived on time
Over all 5 stars
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LilaConnect UK
Hi Kee Marie,
Thank you for the 5‑star review.
We’re delighted to hear Shaun S was a pleasure to deal with — polite, well‑mannered, on time, and that he did a great job getting everything sorted 🛠️.
Your feedback really means a lot, and we’ll be sure to pass on your kind words to Shaun.
Thanks for choosing LilaConnect.
Kind regards,
LilaConnect Customer Support Team 💜
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