LiformeArvostelua 

I ordered myself a yoga mat in the Black Friday promotion. It was tracked and went missing in transit. After 10 days I got a bit fed up waiting and emailed Liforme. Their customer service despatched another one that arrived next day, no quibble. The mat itself is fab, expensive but worth it 👌

Sadly I’m having to come to trustpilot to get some kind of response for them.
I ordered 2 standard size rainbow yoga mats pink and blue. On buy on get one half price.
Really quick delivery received a week ago.

But when I opened the package it had a blue travel mat as opposed to a standard size. Really crest fallen as it was a gift for my friend (the pink for me)

I emailed liforme straight away (Friday afternoon) thinking I’d not hear back till Monday. But to my surprise the reply came back Saturday asking for photos I responded straight away. Yet again a quick reply to say as it was there error they would sort out a return process for the travel mat.

So we could get the correct mat sent out!.

YAY really happy thinking I’d get my friends mat to her before the day I’d planned to give it to her.

Then nothing no returns info! So Tuesday I emailed……and Wednesday……and Thursday…….and now(today) Friday……not even an automated response.

Can’t find a phone number anywhere either.

They have had my money for over a week.
This is there warehouse error and not my fault. It should be a priority as I have asked In every email I’ve sent.

Not to mention the time I’ve spent chasing this up.

Having to resort to Trustpilot to get a response……..still waiting

I won’t be recommending this company to anyone. Which is a shame as the pink mat is really really lovely. I’m sure the blue one will be if it ever comes.

Come on LIFORME get your act together
And sort your customers services out.

Email follow up on a query was answered promptly, professionally and friendly

The best customer service experience I’ve had in years. 💯 recommend them.

The ordering was easy, the delivery was challenging (delivery company not Liforme)but sorted out by the excellent customer service at Liforme, in particular Kate.
The mat itself, is lovely. It feels soft, non slip, good length and width. The markings are great to help with alignment.
The sustainability aspect is important to me too and with that prices can be higher. Well worth the cost.
I researched a number of companies online and this one stood out.

First, as an avid yoga practitioner of 20 years I’ve tried many mats over the years. I now stick to Liforme. It is one of the best and my favorite mat. The design, function, and quality are excellent.
After a shipping issue I reached out to customer service. They were professional, prompt, and accommodating to my situation. I highly recommend !

An excellent service from Joy resolving my query both promptly and professionally.
I am grateful for the service.

Roslyn handled everything with very high professionalism. I am very satisfied with the outcome and grateful for the support provided!:)

Excellent communication with the company and the staff are knowledgeable and curtious and helpful.

I purchased a €150 LIFORME mat that arrived with a defect, which was disappointing at first. However, the customer service team handled the situation professionally and kindly, and we agreed on a partial discount that I really appreciated.

I own four LIFORME mats and, as a yoga teacher, I regularly recommend this brand to my students because of the excellent grip, alignment system, and overall quality. Despite this isolated issue, my experience with LIFORME has been very positive.

When I contacted Liforme for an inquiry, their answer, carried on by Joy, was prompt, but also written in a way that was a caress to the heart. Her information was very clear, but also very kind, on a border line on being poetic. I was truly impressed.

At that moment, I became one of Liforme customers, ready to wait the necessary time for them to re-stock their supplies, and for me to get my "chosen" mat.

With kindness,

Maria Teresa

Fantastic customer service. My mat was damaged in the rain at delivery and the customer service team (Rosyln in particular) was so kind. They issued me a new mat very promptly. Cannot recommend this company enough.

This mat has changed my life and completely transformed my practice. I'm fully supported with just the right amount of cushion and no slipping at all. I used to be afraid of hurting myself during an active practice but now can move confidently without fear of slipping or sliding. It's absolutely worth every penny with outstanding customer service as well.

Excellent process
Easy to collect

Quick, conscientious, and superior customer service.

Best product on the market!
As a yoga teacher I am in love with Liforme quality.

Amazing products with a grippy softness that is unmatched anywhere (no cheap knockoffs can compare). Customer service is always a real person! Super helpful do the mats lasts a lifetime? No. Because they aren’t made of harmful chemicals that would be required for them to do so. Also, they don’t smell weird like some other natural mats. So yes, I’ll be back in a handful of years for another glorious mat! And besides, with so many awesome patterns and colors, it’ll be fun to upgrade my style as well.

I had an issue with how the courier delivered a yoga mat. As it is a present I didn’t want to gift damaged goods. Liforme customer care responded timeously to reassure me of their support. They were friendly and solicitous. Full marks

Best yoga mat out there for grip. Easy to use website to place your order. Huge selection of colours and designs. Quick delivery too.

Yoga mat was incredible highly recommend. Had a missing item from my order which has now been sent out. Found the AI chat annoying which I had to go thru to speak to a human but once I was past that the customer service was very good.