This bank offers great interest rates and a superb app. Customer service is high quality rather than being quick. Yes there is no phone support or chat service, but actually what do other providers gi... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
this is a review for the customer service and not necessarily lhv or its app (which i have only just got and not used yet). i had trouble logging onto my account for the first time, worsened by t... Näytä lisää
If you want to get access to your money and pay/transfer DONT use this bank!! This is now the 3rd time they have left me with a pending transfer all because they don’t work weekends!! Will be moving m... Näytä lisää
The app was easy to load and use and the xfers in and out were instant and easy. However I had no idea of the daily add monthly withdrawal limits. No point in trying to discuss that with them as it ap... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
LHV Bank (UK) is redefining banking for ambitious individuals and businesses. Our app-only retail banking services are designed to empower ambition at every step. Whether you're growing your savings or managing everyday finances, our easy-to-use interest-paying current account and attractive savings products help you achieve your goals. With our intuitive app, you can take full control of your finances, wherever you are, saving you time to focus on what matters most. At LHV Bank, your money is always at work—helping you to achieve your ambitions.
Yhteystiedot
1 Angel Court London, EC2R 7HJ, London, Yhdistynyt kuningaskunta
- help@lhv.com
- lhv.com
2,9
Keskitasoinen
103 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 95 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
AVOID - DO NOT deposit funds with LHV!
Similar experience to others - lack of transparency, terrible service and now won't allow me to access my money. No information to be found online or in documentation that mentions daily £10,000 or monthly £20,000 withdrawal limits either before or after opening the accounts - I only discovered these when I tried to move money. Withdrawing is terrifying - my funds disappeared from the LHV account for 24+ hours before eventually appearing in the receiving account (and only after I prompted LHV). From other comments, it seems LHV has been aware of these issues for months and has done nothing. I'm now trying to cancel my accounts within the 14 day cooling-off period and retrieve my funds. LHV have not replied to my email request, despite finding time to respond to Trustpilot reviews - perhaps this will elicit a response (although that's likely to ask me to contact them again by email....!). Shocking service from any bank in the 21st century.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback. We’re sorry to hear about your experience.
We understand how concerning it can feel when access to your funds or transfer timings don’t meet expectations. Transfers can occasionally take longer than usual depending on processing and checks, but they should always complete safely.
On withdrawal limits, we aim to be clear about how accounts work, and we recognise that this hasn’t been your experience. We’ll review how this information is presented so it’s easier to find upfront.
We also take your point on communication. If you’ve contacted us and haven’t received a response, that’s not the service we want to provide. Please contact us at help@lhv.com with your details so we can look into this and support you directly.
The LHV Bank Team
Locked out of account and getting no response
Im really worried about this bank....I opened after Martin Lewis mentioned it for paying great rates on current and linked savings accounts, but have not been able to login to the app all weekend and a bank that you can only contact by Email.....Come on, I will be closing accounts ONCE they even reply to me!
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We understand how worrying this must feel, especially when you’re unable to access your account. That’s not the experience we want you to have.
Access issues are usually linked to security checks or technical problems, but we know that doesn’t make it any less frustrating when you need to get into your account. Getting this resolved quickly and keeping you informed is critical.
Please contact us at help@lhv.com if you haven’t already, and we’ll prioritise reviewing your case and getting you back into your account as soon as possible.
We appreciate your patience and the chance to put this right.
The LHV Bank Team
Shocking Money Transfer Issues
I transferred a sum of money from my account to an external current account that is in my name. Five hours have now passed and the money is neither in my LHV account or my external account. This is not a good service and I'm starting to think that I made a mistake by opening an account. The interest rate is good but the actual banking service is shocking. I can't even speak to a person to ask where my money is.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We understand how concerning this must be, especially when you can’t see where your money is. That’s not the experience we want you to have.
In some cases, payments can take longer than expected due to processing times or additional checks, depending on the receiving bank and timing of the transfer. This can make it look like the funds have temporarily disappeared, even though they are still in transit.
That said, we know how important it is to have clear visibility and quick support when this happens. Please contact us at help@lhv.com
and we’ll investigate this as a priority and provide a clear update.
We appreciate your patience and the chance to put this right.
The LHV Bank Team
Will be closing
Just opened the account which was very easy and quick. However reading the reviews regarding almost zero customer service and people being locked out of the app now give me serious cause for concern. Based on this I will be closing & deleting which is a shame as they pay good interest rates but I have no wish to be locked out from my money
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that you found the account opening process quick and easy.
We understand your concerns around access and support. Keeping your money safe while ensuring you can access it when you need to is fundamental. In some cases, accounts may be temporarily restricted while we carry out security or regulatory checks. These checks are there to protect customers and meet our legal obligations, but they should always be handled clearly and as quickly as possible.
We’re continuously improving how we support customers and how we communicate during these situations. If you have any concerns or would like us to take a closer look at your account before making a decision, please contact us at help@lhv.com
We appreciate you giving us a try and hope we can rebuild your confidence.
The LHV Bank Team
I opened an account with LHV Bank…
I opened an account with LHV Bank recently and found the process fairly straightforward. I didn’t create it for the current account, but an easy access savings one instead. I thought it might be a bit of a faff having to move money through the current account to get it into the savings one and vice versa to move it back to my regular account when needed, but it’s a quick and simple process. All transactions seem to be instantaneous and I’ve not experienced any problems with the app so far. Great job LHV.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for sharing your experience.
It’s great to hear that you found the setup straightforward and that moving money between your current and savings accounts has been quick and easy. That’s exactly how we’ve designed it to work.
We’re also pleased that everything has been running smoothly for you so far and that the app is meeting your expectations.
Thanks again for choosing LHV!
The LHV Bank Team
Decent recommendation
Account set up easy. Great that wherever your money is, it’s earning interest, more than most banks. Choice of debit card is a nice bonus too. Only used for day to day expenses and a touch of savings. Not had a bad experience since set up 3 months ago. Would be good if they set up a refer a friend scheme, I’d share like mad!
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for taking the time to share your experience.
It’s great to hear that you found the account setup straightforward and that you’re getting value from the interest on your balance. That’s exactly what we’re aiming to deliver.
We also appreciate the suggestion around a refer-a-friend scheme. It’s not something we offer today, but it’s useful to hear there’s interest and it may be something we explore in the future.
Thanks again for using LHV as part of your day-to-day banking.
The LHV Bank Team
Not sure why there are good reviews here…are they fake?
Not sure why there are reviews here saying the account opening process is quick an easy. Almost 2 weeks passed since I've given this company my persobal information, ID and the video verification. Heard nothing back from them, the app keeps saying they are reviewing my details and to keep an eye on my emails, got nothing so far. There is no contact number or email address to speak to anyone. Got good credit rating so I doubt they have any reason to reject my application. Any other bank would've had my account open from day 1...
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We understand how frustrating this must feel, especially when you’ve already completed all the required steps.
Opening an account involves a number of checks to keep things secure and meet regulatory requirements. In some cases, this can take longer than expected, particularly if additional review is needed.
We’re sorry that you haven’t received an update yet. That’s not the experience we aim to provide. Please contact our team at help@lhv.com
and we’ll look into your application and provide an update.
We’re also reviewing how we keep customers informed during onboarding so you’re not left waiting without clarity.
The LHV Bank Team
Nice looking app, limited info and features hold it back
Opened an account which was quite smooth and easy. It has a great interface even though it's basic but it reminds me of Trading212 which is one of the best for UI's I've seen and if they keep adding to it, it'll become a good contender for other apps (as well as good rates).
Some criticisms are there's limited info such as payment limits. Had to search online to find out and the limits are quite low which rules it out for saving more than £20,000 with them, as the daily limit is £10,000, but the monthly limit is £20,000 which is not great if you want to save more. You can email for more withdrawals but details are limited so I'd rather not risk transferring more money to it.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found the account opening process smooth and that you like the app’s design.
We also appreciate your comments on payment limits and the availability of information. We understand how important it is for this to be clear and easy to find, and we’ll take your feedback on board as we continue to improve the app.
Thanks again for your review - it’s very helpful for us as we keep building and refining the experience.
The LHV Bank Team
Easy to use and treating the account as…
Easy to use and treating the account as a saving account due to its very good interest rate
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your review.
We’re pleased to hear you’re finding the account easy to use and that the interest rate is working well for your savings.
If you ever need any help or have questions, our team is here to support you.
The LHV Bank Team
Most backwards banking experience I ever had
When I read the reviews, I thought people were just being extra petty but they were right. This bank asks a number of invasive questions even before you're able to open an account and, in my case, I'm giving up before I even get there because they have now refused 2 bank statements I submitted as proof of address. Both downloaded directly from my Chase and American Express apps and uploaded to their app, with my address on. I don't know what more I can do but I'm not going to waste any more time - if this is the level of difficulty to open an account, I can't expect the actual banking experience to be any better. Thanks for wasting my time, LHV. I'll be taking my money elsewhere.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
We’re sorry to hear this has been your experience.
We ask for proof of address and other details to meet our legal and security obligations. It’s how we keep accounts safe and prevent fraud. We know it can feel intrusive, but it’s a standard part of opening a bank account.
In your case, it sounds like something hasn’t worked as it should. Statements downloaded from recognised providers are usually accepted, so we’d like to take a closer look at what went wrong.
If you’re open to it, please get in touch with our support team by emailing help@lhv.com so we can review this for you and get things moving.
We aim to make banking straightforward, and we’ll take your feedback on board as we continue to improve the process.
The LHV Bank Team
Initially installed the app on my…
Initially installed the app on my tablet to try. After going through security etc. my account was up and running. I then loaded on to my phone as my tablet doesn't have fingerprint recognition. This locked me out of my account as you can't have the app on more than one device. Email to customer service, which took nearly all day for a response, got me back up and running. Great interest rate as of today 4.25%
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your review and for sharing your experience.
We’re pleased to hear your account was set up smoothly and that you’re happy with the current interest rate. We understand it was frustrating to be locked out after installing the app on a second device, and we appreciate your patience while this was resolved.
For security reasons, the app can only be active on one device at a time. If you need to switch devices in future, our support team will be happy to help make the process as smooth as possible.
We’re also sorry for the delay in our response and are continuing to improve our response times.
If you need any further assistance, please contact us at help@lhv.com.
The LHV Bank Team
opened a current account
opened a current account , simple process and love the black debit card better looking than first direct's. the app is simple to use but as time goes on would like instant notifications when using debit card etc. I will when overdraft maybe become available move over fully to LHV .
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your review.
We’re glad to hear you found the account opening process straightforward and that you’re enjoying the app and your debit card.
We appreciate your feedback on instant notifications and overdraft availability. These are both areas we continue to review as we develop our services, so it’s helpful to understand what matters most to you.
If you ever need any support, please feel free to get in touch.
The LHV Bank Team
Great interest rates but you can’t get…
Great interest rates but you can’t get your money out.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
It’s great to know our interest rates have been positive for you, and we understand how frustrating it can be if you’re having difficulty making a transfer.
We do have daily and monthly transfer limits in place, which can sometimes affect withdrawals. Our support team can review your situation and help you complete your transfer as quickly as possible.
Please contact us at help@lhv.com and we’ll be happy to assist.
The LHV Bank Team
Problem Free Income
Passed security checks and opened account, bit worried when I suddenly was denied access BUT received a phone call to sort things out that was made OUTSIDE their stated hours and was soon back up and running.
The account pays good interest on a current account which means someone like me doesn't have to waste time moving money between accounts to profit from it.
Direct Debits are set up and working and I am already making an income from doing nothing but running a current account.
Couldn't be happier.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your review and for sharing your experience.
We’re pleased to hear your account was set up smoothly and that everything is now running as expected, including your Direct Debits. We understand it may have been concerning to temporarily lose access, but we’re glad our team was able to resolve this quickly for you.
It’s great to know the interest on the account is working well for you and making things easier day to day.
Thank you again for taking the time to share your feedback.
The LHV Bank Team
Inappropriate levels of customer service
Whilst the app, when it works, is simple and the interest rates are good the customer service is very very slow and security comprises of locking you out your account for up to 4 days despite repeated emails to customer service to assist. This is because they only work Monday to Friday till 16.30. They must move to customer service that deals with banking needs. Be aware of how poor that aspect is. But the good news is the app is simple and I assume my money is pretty secure as even I can't access it twice a month for days.
Unfortunately the response from LHV on 18 March actually reads like it was written by the UK Chancellor trying to avoid any accountability. Just improve the customer service response times and your bank will be better. Avoid the rhetoric of security being your main concern as we know that and are not discussing that. It's incredibly secure such that I can't even get access so your great there. Stop waffling and improve customer service everything else seems good but there is a problem with customer service levels thanks
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We understand how frustrating it is to be locked out of your account and not get a quick response. That’s not the level of service we aim to provide.
Security checks are an important part of keeping your money safe, but they need to be handled quickly and with clear communication. We’re reviewing this to improve response times and reduce disruption when access issues arise.
It’s good to hear you value the app and our rates. Our focus is to make sure the support experience matches that standard.
The LHV Bank Team
There are some very poor rating reviews…
There are some very poor rating reviews on here which just don't reflect my experience. The opening process is very simple. The app works well, first time, every time on my basic android phone. The savings rates are among the best available.
I've recommended this bank to two friends who are both more than satisfied.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for sharing your feedback!
It’s great to hear the account opening was straightforward and the app is working reliably for you. That’s exactly what we aim to deliver.
We’re also pleased the rates are standing out and that you’ve recommended us to others. That kind of trust means a lot.
If there’s anything you or your friends need, we’re here to help.
The LHV Bank Team
Terrible communication
Took over the stipulated 5 working days for them to tell me I cannot have an account.
When i chased for an update prior to the decision, this has also gone over the stipulated 2 working days guideline for a reply from support.
This is terrible for a PRA authorised bank.
I have never been rejected for a bank account before and have a brilliant credit score, way above the average.
No reason to reject my account other than they didn't like the fact I held them to account on the delay.
I am actually glad I have been rejected, they've done me a favour.
This is just a warning to others, stay away from them, they are not worth the hassle.
So many better banks out there.
1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for taking the time to share your feedback.
We’re sorry the experience didn’t meet expectations. We aim to provide clear updates within the timeframes we set, and it’s clear we didn’t get that right here.
We also understand how frustrating it can be to receive an application outcome without the level of communication you expected. Decisions on account applications are based on a range of factors, and we’re not always able to share detailed reasons.
That said, your feedback on delays and communication is valid. We’re reviewing this to make sure we respond more consistently and keep customers better informed.
We appreciate you raising this, and we’ll use it to improve how we handle similar cases going forward.
The LHV Bank Team
Total lack of communication
I attempted to open a current account with LHV Bank, but after two weeks I had received no communication. I emailed them to check whether there was an issue, yet a further week has passed with no response. This is not the kind of experience you expect from a bank and it seriously undermines confidence in their ability to deal with issues, even if an account were eventually opened.
Update: One month after applying finally received notification that the account is now open.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
You’re right to expect clear and timely communication, especially when opening an account. This isn’t the experience we aim to provide, and we understand how frustrating the delay must have been.
We’re glad to see your account is now open, but we recognise that the journey to get there fell short. We’re reviewing this to make sure we respond faster and keep customers better informed throughout the process.
If there’s anything you still need, please get in touch and we’ll make sure it’s handled quickly.
The LHV Bank Team
A real person answered my call
A real person answered my call, not a machine or chat bot! Their colleague understood my request, and sorted the issue quickly. 5* service and great interest rates!
23. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thanks for taking the time to share your feedback and experience.
Being able to speak to a real person and get things sorted quickly is exactly what we aim for. It’s good to know the team delivered that for you.
Great to hear the rates are hitting the mark too. If you ever need anything else, we’re here to help.
Great first impression!
Opened the account in minutes and everything worked smoothly. Transfers were instant, the virtual debit card worked immediately in Goolge Wallet, and payments were flawless. I also opened a savings account now earning 4%. A strong first impression overall. The app is clean and minimal, still a bit basic and missing standing orders, but it looks promising. Choice of colours for the debit card. I chose black and it arrived in a couple of days. It's smart - looks almost metallic.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thanks for taking the time to share your experience. We’re really glad everything worked smoothly for you, from opening your account to using the virtual card and making transfers, and that you’re enjoying the savings account and your new debit card!
We appreciate your feedback on the app too. We’re continuing to build and improve, and comments like yours really help shape what comes next.
Thanks again for sharing.
The LHV Bank Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.