Levitex Arvostelua 

I was honestly so so impressed with the customer service I received from the Levitex team, especially Andreea who was so kind and helpful. She promptly replied to all my emails and sent out a second pillow to me in a different size without any further cost to try out. I did not feel rushed to make a decision about the pillow or in any way pressured to keep the product which some companies do try to make you feel. The return process was very smooth and stress free too. Overall 5* service I couldn't fault. Thank you Levitex team!

Andrea from customer service was absolutely lovely and really helpful. Unfortunately, the pillow just wasn’t right for me, but she replied to my email very quickly and sent over a return label (or QR code) straight away. I’ve since been refunded, and the whole process was smooth and easy from start to finish. I’d definitely recommend anyone to give the pillow a try — and if it’s not for you, you can be confident you’ll get your money back with excellent customer service to support you.

Great customer service, unfortunately the pillow wasn’t for me, they let me try a different size too. When that didn’t work out Andreea collected both for return. Thanks for trying to help me.

Fantastic customer service when my pillow was delivered to someone else's house. Immediately shipped another pillow no questions asked, and when I needed to return it for a different size Andreea from their customer service team could not have been more helpful. She arranged a return and replacement of a larger size for me. The pillow itself is just a dream - I found out about Levitex through my husband who already has one of their pillows. I was getting bad shoulder pain while sleeping and just could not get comfortable - fast forward to getting their large pillow and I am sleeping like a baby with no shoulder issues.

I’m extremely happy with both my new pillow and the outstanding customer service I received from Andreea.

After trying many pillows from various brands I found out about Levitex and decided to give them a go to help with my neck and shoulder pain.

I bought the wrong size originally but Andreea swiftly arranged a replacement and collection of the old one for me. It was much appreciated.

My new pillow almost immediately helped with the pain, and is very comfortable. I love it!

Thank you team, keep up the good work. It makes the world of difference sleeping without pain.

Bought a Levitex mattress to address my back issues. Unfortunately, it didn’t quite provide the comfort I was looking for, but their support team were fantastic in helping to arrange a return and refund.

I would like to say thank you to Andreea in their support team who couldn’t have been more helpful!! Exceptional customer service and communication.

After the literally life changing effect of the pillow and travel pillow I was excited to have the chance to try the matress - for my mini caravan. I was not disappointed. It is so comfortable for my many times broken and fused back, along with my levitex pillow. Aided by the fact it's light and thin, so great for a van! And I can't praise the Levitex customer service enough. Such kind and efficient service, going the extra mile each time to get an order out to me next day when I needed it urgently. Very touching. And rare. Nothing seems too difficult. Makes my day. A huge thank you. 

I’m extremely disappointed with my experience with Levitex. Returning a mattress should not be this difficult. They force you to keep it for 30 days, even if it’s clearly not suitable. There’s no flexibility or understanding—just scripted responses and a rigid policy that feels more like a trap than customer service.

Speaking of customer service, it’s honestly a nightmare. Getting a straight answer or even a bit of empathy from them is like pulling teeth. They’re unhelpful, slow to respond, and seem more focused on running you in circles than resolving anything.

If you value easy returns and decent support, look elsewhere. There are plenty of better options out there.

I'm not one to give reviews, and I'm definitely not a sucker for scams. I have waited about 6 months to buy this pillow, and to be honest, I'm annoyed with myself for waiting. Ordered Wednesday, arrived Thursday, neck ache slightly better Friday, even better on Saturday, virtually non existent on Sunday. Wow. Ordered the mattress topper today in the hope it will sort my hip out. I was sleeping on an Ikea memory foam shaped pillow. Sizing on the website was spot on as well. Highly recommend the pillow, will revert with review for topper once I have tried.

I wasn't sure about buying this pillow but I'm so glad that I did. It took a few nights to get used to but it has significantly reduced my snoring & any aches & pains. Would recommend this company.

The pillow and matress have made a remarkable difference. Mobility improved, back pain greatly reduced, not waking with a stiff and painful back in the morning, I'm sleeping better and not waking up with a painful shoulder or leg cramp during the night and it has reduced my snoring. Customer service was excellent also. Great products.

Ordered a pillow but unfortunately not right for me & had to return. Customer service team very helpful & respond quickly

I've never gone online to write a review without being asked before

I bought the small (based on my height) and it's exactly what I wanted it to be. It was the 4th pillow I'd tried as I avoided paying for this one. It's definitely been worth the money and the company is extremely personable so you can get to communicate with a human very easily if you have questions.

I have a trapped nerve in my neck so also bought the travel pillow as I was going on holiday. On holiday every night I got in bed, I thanked Levitex for inventing it ;-)

I don't usually bother giving reviews but thought I should give credit where credit's due... I've bad lower back/hip pain from sleeping that carries on into the day for a few years and have tried a number of mattresses but to no avail - I'm still in the "getting used to it" period but the Levitex mattress has without doubt made a positive difference and I no longer carry pain into the day, and pain while sleeping is almost vanished - I've recently been away and sleeping on other mattresses reminded me of how it was before (and how it affects the rest of the day). Also Andreea was super helpful corresponding with deliveries etc. and the CEO James was unbelievably helpful with follow-up queries - it seems like they genuinely care about people getting a good night's sleep. If only all companies were like this

I ordered a large pillow and found it incredibly comfortable but slightly low. I was within the 44 day trial and swapped it for an extra large pillow which is perfect. My neck has never felt better. Swapping the pillow was quick and easy. Andreea on the customer service team was incredibly helpful. I am now saving for a mattress!

The Levitex pillow and mattress really work for me - they are just the right amount of supportiveness without feeling to firm. Ordering was easy and delivery was efficient.

I have arthritis in my neck and, after much dithering and asking the advice of Levitex, I ordered a pillow in the smallest size. It's a very good pillow, but sadly too dense for me with not enough "give". I know pillows are as difficult to buy as shoes, so this is not a comment on their excellent product. What was most impressive was their customer service, which is one of the best I've ever had contact with. Olivia was particularly helpful and sorted out the return quickly and effectively. Bravo Levitex!

Pillow itself is fantastic definitely worth the money and very comfy!. The customer service was outstanding! Really helpful they gave us another pillow as original felt too big and let us decide which size was best and then we had a hiccup with returning one the of pillows which wasn’t their fault at all.. it was the third party courier but they were very apologetic and andreea really helped us get this all sorted , best customer service I’ve had in a long time :)

First of all; I can say that my first impressions of my Levitex pillow are very positive (after 3 more comfortable nights sleep). My neck actually felt noticeably better, after just the first night (much to my surprise!). I also seem to be able to breate a bit better whilst laying (side sleeping) on the pillow, which may be as a result of the improved alignment (or just a coincidence).

I had an issue with the initial pillow that I received (a couple of black marks on the white surface). I contacted their customer service, who dealt with my concerns brilliantly. Karolina replied promptly on 2 occasions, and was very apologetic. She quickly arranged for a replacement pillow to be sent out to me. It’s good to experience such decent customer service for a change.

Great mattress, great pillow. Fantastic customer service. Olivia stood out for me. Cannot fault this company or products. Mattress is beyond comfortable. It’s hard but soft. Work that out. It’s just the best.