We had a great time and got to see some amazing historical sites and learned about the history of the town. There were also neat art pieces around. Lasts about an hour, but I guess that also depends... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
We had a great time and got to see some amazing historical sites and learned about the history of the town. There were also neat art pieces around. Lasts about an hour, but I guess that also depends... Näytä lisää
Yritys on vastannut
Customer service experience terrible. Actually, it's below terrible, whatever that is! They use chatbots that do not understand the English language and never connect you to a live agent. NOTE: This... Näytä lisää
Yritys on vastannut
My husband and I used the Let’s Roam app today to explore Staunton, Virginia, and we had such a fun time! It was a charming and interactive way to learn about the city’s history and architecture wh... Näytä lisää
Super fun experience for people who want to get to know Tucson. I bought tickets for this hunt as a date and it was actually really fun seeing places in Tucson that I’ve never been. Everything is very... Näytä lisää
Yritys on vastannut
Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.
1801 California St Suite 2400, Denver, CO 80202, 80202, Denver, Yhdysvallat
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wir hatten eine Schnitzeljagd in Herten gebucht, leider super langweilig. Alleine schon die Tour zu buchen und dann auch einzulösen war eine Katastrophe und hat uns viel Zeit gekostet. An jeder Station die selben (Foto) Aufgaben. Raus geschmissenes Geld. Hätte wir uns sparen können. Wir haben nach ein paar Aufgaben abgebrochen, war eh immer das selbe. Würde ich auf keinen Fall empfehlen.

Vastaus yritykseltä Let's Roam
Terrible. The questions are barely related to the location/sight, really simple, and excessive amounts of silly photo taking. Really underwhelmed. Do NOT recommend

Vastaus yritykseltä Let's Roam
We did the Porto scavenger hunt and it was a complete waste of time.
It said entrance fees don’t apply but the majority of the challenges required that you enter the attractions. The questions were either moronically easy or completely wrong, we even asked a member of staff to confirm the question and answer and they said the app was nonsense.
We do scavenger hunts when we visit cities and this was the biggest waste of time and disappointment. Will never use this app or company again.

Vastaus yritykseltä Let's Roam
I ordered the adventure books for family members at Christmas. They came relatively quick however almost a month later I got an almost $26 charge on my account. I emailed and they said I must’ve clicked on a link on the checkout page. I did not because I remember it saying to be careful not to accidentally click that link. If you have to warn customers to not click something because it’s so easy to do so, your website should be redesigned.
I spoke to customer service through an email and they guaranteed that my money would be back within 10 to 15 days. However, 10 days later not only did I not have my money but they deducted another almost $26 from my account.
I sent another email and they apologized again and said that my money would be returned. That was January 18 and I have not received any of the money back into my account.
At this point, I’m just going to call my bank and dispute the charges and leave reviews wherever I can.
This company obviously can’t be trusted to do the right thing.
Update: 2/11- They have once again taken money out of my account. After multiple emails assuring me that nothing else would come out of my account. Plus this pathetic response they send to reply to my review trying to cover up how they do business. This company has TAKEN money from me again.
Don’t ever waste your time. They are nothing but a SCAM.

Vastaus yritykseltä Let's Roam
I purchased 2 annual passes and then accidentally purchased a third. That happened on Dec 8, 2025. I contacted them Dec 9, 2025 and explained what happened. They immediately removed the third membership from my account and said I would get a refund. It is now Feb 3, 2026 and still no refund. I was told on at least 2 calls and 1 email that it was pending but they were swamped with billing requests. The last was in early January when I was told my refund would be processed within 24 hours.
Now they will no longer respond to emails. Do not put your trust in this company. I was willing to use the other two memberships but now will dispute them with my credit card as well.

Vastaus yritykseltä Let's Roam
I was very happy to see that Lets Roam had a good rating on Trustpilot. My experience has been quite the opposite. I have been overcharged three times the number of packages I purchased. I used their chat feature, which was so unhelpful that I captured screenshots of the entire exchange which lasted almost an hour. When I was able to reach a human, by phone, customer service assured me that refunds would be processed between seven and 10 business days and that was over 40 days ago.
Consider considering that my legitimate purchases were gifts, and activation will start when each recipient starts their first ScavengerHunt, I still have no assurance that they have actually received a gift, and that it’s not a scam. Very disappointed.

Vastaus yritykseltä Let's Roam
Fabulous afternoon exploring the downtown Oakland charms with the faculty and staff of St. Elizabeth Elementary School!

Vastaus yritykseltä Let's Roam
The photo on the site, Claiming to be a village in Worcesters is in fact a totally different village in the Cotswolds!!!
The village of Claines can be walked around on 10 mins! A complete con!!!!

Vastaus yritykseltä Let's Roam
Avoid this company at all costs because what you'll get is money taken for tickets never purchased and endless emails to customer service that yields ZERO results. Scammer! Scammers! Scammers!I would leave a zero rating if that were an option.
I had three friends visiting Scotland and decided a scavenger hunt may be a nice way for them to experience some of the sites offered. I found Let's Roam scavenger hunt and purchased 3 tickets for £28.83. Immediate regret when as I put the payment through the screen flashed and I was suddenly thanked for purchasing more tickets. How many? I couldn't tell you! Immediately my bank account debited for £56.31 plus the £28.83 for the three tickets. Immediate panic and knew something not right with this company.
Came onto trustpilot reviews and had a read through other peoples experiences and immediately the penny dropped. Definite Scam! Reviews advising money taken, scavenger hunt details inaccurate and sketchy (apparently company owed by two teenagers in the USA) probably why the details for a scavenger hunt in the UK a bit dodgy.
Within minutes of making the purchase and realising it was a scam, I immediately got in contact with Let's Roam advising them that I was unhappy, money taken, no receipt for my "extra" purchases and bad reviews which for me means AVOID. I let them know that I wanted my full refund of £85.14 as I wanted to put this bad experience behind me immediately and wanted no association with this company at all. Polite emails back about how my tickets could be passed on as gifts and I had 2 years in which to use them.
Five emails later of me insisting I wanted my full refund to be told they would send my request across to their billing department who would assess the validity of my claim for a refund before they make the decision about whether or not to refund me and this process would take 5-10 working days.
Two days later emails advising my case was now dealt with and being closed as resolved. I emailed again advising that this was not the case, I was still unhappy and £85.14 out of pocket.
Told just their standard automated procedure to call back in 10 days if nothing done.
What gets me is I'm still waiting for my full refund more than 15 days after purchase, reported to my banks fraud department but it seems these scammers are sneaky drawing out communication until you finally give up. These companies should not exist they are a slap in the face of hard- earning customers, treating your money like their own.
Please be WARNED: AVOID, AVOID,AVOID... save yourself the time and money. SHAME on you Let's Roam... you're bad business for the man in the street!!!

Vastaus yritykseltä Let's Roam
Exciting travel around Disney Springs while also learning a little bit about different parts of the world.

Vastaus yritykseltä Let's Roam
We had a lot of fun doing this. Ended up a good part of Anaheim to grab lunch later.

Vastaus yritykseltä Let's Roam
Ich habe eine Schnitzeljagd in Lindau am Bodensee verschenkt. Die Beschenkte war sehr enttäuscht. Die App war unzureichend und hat nicht funktioniert. Vieles war auf Englisch. Es gab an den einzelnen Stationen keine tiefergehenden Infos, keine spannenden Aufgaben, die Erwartungen wurden in keinster Weise erfüllt. Die Beschenkte hat dann mit ihrem Partner den von der Tourist-Info der Stadt vorgeschlagenen Stadtrundgang gemacht.
Dass Schnitzeljagden viel, viel besser gehen, habe ich bereits bei einem anderen Anbieter erlebt. Leider bot dieser Lindau nicht an. Deshalb habe ich auf Let's Roam gebucht. Schade um die 27 Euro.

Vastaus yritykseltä Let's Roam
Hold jer langt væk fra dette!! Vi skulle prøve i Vejle og kunne hurtigt konstatere, at der i svarene var rodet rundt i både engelsk og dansk sprog og dermed blev det useriøst og irriterende. Så det der skulle være hyggeligt og sjovt blev bare en følelse af, at have smidt penge i et useriøst foretagende!!

Vastaus yritykseltä Let's Roam
Good time, not a ton of info about ghosts though

Vastaus yritykseltä Let's Roam
We did the "Peterborough: Cathedrals, Clocks and Cobblestones" Hunt at the beginning of December. Our experience revealed inaccurate information prior to booking (it said total distance 0.88 miles whereas you needed transport between several points on this hunt) and clues/questions were not up to date, as well as other questions asking such vague things as "take a photo of your favourite exhibit in the museum" and even though by then we were feeling let down we completed those two questions only to be docked points for an incorrect answer (their fault for not updating) and taking too long in the museum (no one said it was a speed test). Then upon completion when I complained to customer services and asked for a refund, I was led to believe one was forthcoming only, at the end of 4 weeks, to be denied it "as it is against company policy". A further discovery: this company is US-based. I would avoid!

Vastaus yritykseltä Let's Roam

Vastaus yritykseltä Let's Roam
Signed up to do the scavenger hunt in Salisbury and was persuaded to pay the supplement for the "couples challenge". We have paid for several other scavenger hunts via different providers which have enabled us to see new cities and learn a little about them; this one did nothing of the sort as the instructions in the app were completely baffling and seemed aimed at teenagers since it appeared to consist mainly of taking selfies at every location. Given neither of us were craving banal social media content we quickly gave up to save wasting any more of a rare day together without children.
I raised a grievance with Let's Roam about the experience and following some to and fro a refund request was submitted. After six weeks of chasing for an update they said "...the request has been declined. Because each Let’s Roam scavenger hunt experience is unique for every customer, we’re unable to process refunds once the order has been completed."
So not only did I waste my money but then was kept wondering a few days shy of two months only to be told what must / should have been known at the outset which is once they take your money, regardless of how poor the experience is you are not getting a penny back.
The Customer Service staff were pleasant in correspondence and tried to offer more tickets as a goodwill gesture but I declined these as I've no intention of wasting more time with Let's Roam and would encourage others to proceed with caution.

Vastaus yritykseltä Let's Roam
This was such a fun time learning and exploring. Love the different challenges! Can’t wait to try other hunts and challenges.

Vastaus yritykseltä Let's Roam
Bonjour,
L'activité est totalement nulle. Il faut prendre des photos de statuts et de pizzarias..... payer 25euros pour ca.... de l'arnaque

Vastaus yritykseltä Let's Roam
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