Leonardo Hotels Arvostelua 

Wat een topverblijf! Vanaf de allereerste seconde werden we behandeld als echte VIP's. Het diner was heerlijk, maar de absolute ster van de avond was Peter. Met zijn leuke humor en perfect getimede, grappige (maar altijd correcte!) opmerkingen hield hij de sfeer er top in. Een horecaheld pur sang! En toen… de ijs-crisis. 🍦 We leverden vol verwachting onze bon in voor een gratis ijsje, maar dit bleek een waterijsje tegen de hitte te zijn... Gelukkig begreep Peter de ernst van de situatie direct. 😉 Hij rende naar de keuken en na een kort intern overleg toverde zijn collega Peter in de keuken à la minute een geïmproviseerde, homemade 'Coupe Leonardo' tevoorschijn, compleet met slagroom en zelfgemaakte chocoladesaus. Kijk, dát is pas crisismanagement op topniveau! Als kers op de taart (of op de coupe) hingen er bij onze kamer drie zakjes slaapthee aan de klink met een lieve tekst. Op de vraag op het zakje: "What made you smile today?" is ons antwoord simpel: de ongelooflijke, vlotte en hyper-enthousiaste bediening van jullie toppers. Wij hebben keihard genoten. Tot snel!

Nice hotel, good location, awful service. I was told that breakfast was served from 7am and this was part of my decision for staying as I had an early start. Myself and a number of workmen were there for breakfast at 7:10 and the was only a continental breakfast on offer. We asked where the hot food was only to be told it got served at 7:30!!!! When we questioned this a very condescending Operations Manager told us that is how it is and it states this on the Website.

At no point where we advised about this policy and I have never seen this policy at any hotel in my life having spent the last 20 years working mainly away from home and staying in hotels.The staff were nonchalant and the Operations Manager was truly awful.

They need to be very clear about this policy when you book and when you check in

Staying at the Leonardo St Paul's tonight. Paid £400 for the privilege of a standard room and wanted to see the view from the rooftop bar this evening. The doorman said no problem, but a bar manager who i beleive was called Valantina stopped us and said it was against policy. We stayed at the Shard which was 5 times the price and got a presidential suite upgrade and a guided tour of all areas and totally responsive/accommodating staff. To be fair we reported to réception and they tried to accommodate althought the bar manager still tried to restrict viewing, unbelievable! Definitely will not stay again and if you want accommodating bar staff who dont let the whole hotel down with their authoritarian actions and air of grandure, stay elsewhere.

Be aware of a glitchy Leonardo website. Selected wrong dates, - booked at discounted rates, was so pleased with myself. When phoned customer services was told the room is non-refundable and even when suggested paying extra for a more expensive room was told there are no such booking codes for this type of room!!!??? I feel I was robbed in a daylight. Leonardo-never again
P. S. After emailing the company via generic email to complain about it one of the managers replied with a new reservation date as originally intended.
I guess this is a good outcome after all. It shouldn’t have come to this though.

I stayed at the Leonardo Royal Hotel in Oxford in July with
My daughter and husband. The hotel was 4 star and boasted good reviews. However, we found our room (198) had a moth infestation. We noticed several tiny moths flying around on our arrival and just swatted them. When we returned to the room at 11pm - I saw moths on my clothes hung in the open wardrobe. This prompted further inspection. The carpet had bare patches beneath the bedside table. I pulled out the bed and the carpet pile was chewed up around the edge of the room - when I banged this with my slipper, wingless carpet moths scurried underneath the wall hung headboard. Disgusting!
I went down to reception, and noticed lots of carpet damage in the corridors - particularly near service doors where I saw more moth larvae - to report this, but the lady on reception didn’t seem interested at all and just said she would allocate a new room for my family. I would rather have left the hotel, but rooms in Oxford were sparse and I had paid for parking in advance and it was almost midnight.
The new room had only 1 moth (but a building site right outside the window) and the carpets did not appear to be thread bare. The next day, I took the duty manager up to room 198, which had already been cleaned and beds remade ready for the next unsuspecting guests!!! I showed him the moth larvae (and various other rubbish under the bed which the maid had not cleaned up), but did not feel he was concerned nor did I get the feeling that this would be taken further.
I complained on line to guest services and 1 week on I haven’t had any response from them.
When I left the hotel, I complained strongly at the reception desk, and was offered a full refund which I accepted. However, I feel this issue needs outing. Had I been informed of this situation, I would not have stayed there.

29th June my wife and I 5 days with ALFA Coaches Leonardo Hotel Sheffield UK very clean bedrooms
Staff very good, breakfast ok evening meals very poor
The same goes to the sweet loads of plates went back
not touched half of the coach went out for meals this allso spoilt the Holliday Keep well away from this hotel
not very happy Denis H

Bad customer service, both over the phone and on the counter, only to find a dirty room and a dirty bathrooom.

This should type of service should not be allowed

This has been one of the worst hotel experiences I have ever had. I booked an 11-night stay and paid over $2,000, expecting a comfortable stay and professional service. Instead, I have been met with rude staff, poor management, and a complete lack of hospitality.

The breaking point came after I ordered a $6 beer. I had just arrived from a long international flight and had worked an entire day. Exhausted, I finally laid down to take a short nap when the front desk called my room and demanded that I come to the lobby immediately to pay for the beer. I politely asked if I could pay after resting for a little while, but the manager insisted that I come downstairs right away with my credit card. Waking up a paying guest over a $6 charge after they've spent more than $2,300 on their stay is beyond unreasonable. It was disrespectful, unnecessary, and showed a complete lack of customer service.

Unfortunately, that was not the only issue. The rooms are outdated, the sofas are old and visibly dirty, and the room key cards stop working constantly. Almost every day I have had to return to the lobby just to have my key reactivated. It's an inconvenience that should not happen at a hotel charging these rates.

The staff could greatly benefit from professional customer service training. Hospitality is about making guests feel welcome and valued, not treating them like an inconvenience over a $6 charge.

I travel frequently and rarely leave negative reviews, but I genuinely cannot recommend this hotel. Save yourself the frustration, spend your money elsewhere, and choose a hotel that actually values its guests.

They have taken duplicate payments for our stay and are denying it, they have said if they have they will refund after our stay which is a weeks time, do not book with this hotel, we are now over £200 out of pocket and they are not at all helpful on the phone.

It was one of the hottest days of the year in the UK and trains were being cancelled all over the place. The first train to London Victoria was delayed by about half an hour, at least, because of a trespasser on the line. We were at Clapham Junction at the time and no trains were leaving or entering the station.

Whilst I was on that train, waiting for it to move, I received an email from Avanti West Coast stating that the train I had booked from London Euston to Milton Keynes was cancelled. I now had no idea what time I would get to Milton Keynes, but it was obvious I would not get there in time for the function I was planning to attend, which was a 2 hour event. In addition to that, trains were still being cancelled at last minute because of the hot weather. Accordingly, there was no assurance I would get to Milton Keynes.

These were circumstances beyond my control. There was no point me going to Milton Keynes just to spend the night at the hotel since I could no longer attend the event.

I called the hotel to cancel my booking and, after listening to me, the member of staff said I could only cancel via booking.com and I was given a phone number for booking.com.

However, when I called, it was an AI Bot which kept asking me the same question over and over again, even though I was saying I want to cancel my reservation.

When I eventually got home, which took ages because of further trains being cancelled, I sent an email to the hotel, via booking.com. The hotel has not replied to my email, but marked me simply as a "no-show".

I couldn't find any information as to how to get hold of an actual person at booking.com. I looked through my account on booking.com and couldn't find any option to cancel the booking. I can't understand why I was given a phone number for an AI bot that does not understand what people are saying, and why Leonardo could not make a note about the phone call I made instead of just marking me down as a "no show" and charging my credit card. These were unusual circumstances. No compassion shown.

Ons verblijf in het Leonardo Plaza Hotel Antwerpen was teleurstellend en zeker niet passend bij een 4‑sterrenhotel. De ontvangst aan de receptie was vriendelijk, maar daarna ging het mis. Bij aankomst lag er nog afval onder het bed van vorige gasten, waaronder pinda’s. Het verplichte tijdslot voor schoonmaak werkte niet en ondanks meerdere meldingen werd onze kamer zelfs de volgende dag om 18.30 uur nog steeds niet schoongemaakt. De schoonmaakdienst was al vertrokken, waardoor we alleen schone handdoeken kregen.

Daarnaast heeft het hotel zonder toestemming een kopie van onze identiteitskaart gemaakt, terwijl wij duidelijk aangaven dat wij dit niet wilden. en zij gaven geenuitleg wat er mee gebuurt of wat er kopierd werd Dit is wettelijk niet toegestaan en ons bezwaar werd volledig genegeerd.

Punten die dringend verbeterd moeten worden: betere controle op de schoonmaak (het leek alsof dit extern was ingehuurd zonder toezicht), duidelijke communicatie naar gasten, en vooral beter management — zowel vanuit kantoor als op de werkvloer — zodat medewerkers begrijpen hoe een hotel op 4‑sterrenniveau hoort te functioneren. dus toch maar een ander Hotel volgende keer

Leonardo Inn, Dead Sea: Breakfast and Dinner are great. Shower is fantastic. Everything else is absolutely shameful.
Staff could not care less (2 exceptions at the reception). The manager does not care at all if a client has any complain. Corridor carpets are worn out and filthy. Room furniture awful, outdated. Wall paper in the corridors are thorn. Unfortunately, a shameful stay. I recommend: don't even think of this place. Hard to understand how Leonardo Chain allow this place to use their name.

Absolutely terrible experience at Leonardo Hotel.
The hotel management switched off the air conditioning during the night on both nights of our stay. We were travelling with elderly family members and a pregnant woman, and nobody could sleep even for one hour because the rooms became extremely hot and uncomfortable.
We called reception during the night asking for help, but staff said they could not come. Nobody checked the issue. The next morning we complained in person, and reception promised the problem would not happen again. However, the following night the exact same thing happened again.
When we complained again, staff told us this was “management policy” and beyond their control. This is completely unacceptable for any hotel, especially when guests include elderly people and pregnant women.
We paid for comfort and basic hospitality, but instead we received poor service, broken promises, and sleepless nights. Management clearly does not care about guest wellbeing.
I would never stay at Leonardo Hotel again and would not recommend it to anyone.

No hot water very poor menu for people with allergies. 1 choice on menu. For gluten free.
No room service had to ask for towels. We were in a so call senior room which was not cheap
Gave it three stars for the staff in the hotel they work so hard the hotel is in Liverpool

Previously had only good experiences with Leonardo Hotels but recently stayed at Leonardo Glasgow West End and ended up in the worst room I've ever stayed in. Light fittings were hanging from the wall, wallpaper was torn, the walls were damaged with chunks missing from the plaster, paint was peeling in the bathroom, the bathroom was filthy, cobwebs hung from the ceiling, the bathroom sink tap dripped constantly, the toilet flushed only intermittently.
The doorframe was badly damaged around the lock. I suspect the lock has recently been forced and replaced (badly) but results in the door not closing well and occasionally catching so it doesn’t open well either (as well as adding to the general feeling of neglect).
Finally, the smoke detector had been removed, which I suspect violated all sorts of laws!
Expect better for £154 per night!!

Very nice Hotel in Birmingham near Broad Street, coffee machine and bottled water in rooms a nice touch . Pleasant staff only issue was one room ( we had two ) when in the shower nice and wet in the morning you find the shower gell on the wall is empty !! . When checking out later I told the reception about it and she said she would tell housekeeping that was it , maybe they should have been told before I arrived, so check before you shower !!!

Absolutely disgraceful pricing.

My wife is travelled to Brighton this to run the marathon in aid of Children with Cancer, alongside thousands of others raising money for charity and putting themselves through months of training and sacrifice for worthwhile causes.

We looked at booking two nights at this hotel and found the price had increased from £210 to an unbelievable £693 for the exact same stay — a rise of over 300%.

I understand hotels increase prices during busy periods, but exploiting charity runners and their families to this extent is simply greed. Events like the Brighton Marathon are meant to bring communities together and support good causes, not provide an opportunity for excessive profiteering.

A one-star review is generous only because Trustpilot does not allow zero.

I would strongly advise others to look elsewhere and support businesses that show at least some respect and goodwill towards people fundraising for charity.

They refused to change my stay dates, even though it lets you request it on Booking.com and there are clearly rooms available next weekend. How was I supposed to know my washing machine would suddenly break down and my weekend holiday would be ruined? Avoid Leonardo Hotels at all costs. Too much 24/7 extractor fan noise outside as well.

Heerlijk verblijf gehad in Leonardo hotel Breda. Perfect gelegen naast het station. Comfortable, prachtig ingerichte kamer, prima bed en schone kamer. Gastvrij en vriendelijke medewerkers. Diner is van hoge kwaliteit. Prima prijs-kwaliteitverhouding. Ontbijt was ook goed voor elkaar. Kortom, Leonardo hotel Breda is zeker een aanrader.

Dieses Hotel war ein Reinfall!
Heizung klappte nicht. ( u. es war "Kalt" angesagt )
Das Zimmer wurde nicht gesäubert.
Bis auf eine Mitarbeiterin sprach keiner Deutsch.
Für den Pool sollte man noch ein Gebühr bezahlen.
Schade, Schade!
Wir kommen nicht mehr!!