lenovo.com.au Arvostelua 

Excellent service but order is slightly slow than I think.

Purchased Lenovo P1 Gen 4 in July with discount coupon.

Computer has arrived in September with thermal issues. Lodged a support case with Lenovo, I was told that is normal.

Few months later, a technician came to replace speaker on the computer, I asked him to check temperature problem and we both agreed there is a problem with laptop. Lenovo has replaced the fan but it did not help.

Technician is also found a missing thermal pad on the original system fan, which tells me the computer has not been built properly. "God knows what else missing in it."

Sent laptop away for 20 days for them to check/fix the problem. I was told that they cannot isolate the problem, then I requested a replacement laptop. First they said refund option is best for both parties as I need to wait 2 months for replacement computer. When I insist of getting a replacement computer, I was told that there is no problem with the computer and forcing me to:

- Accept computer as is, as there is no fault.
- Accept refund on purchase price.

Asked them to provide me a report what they found and what tool that used (Temperature on components) I was told that they are under no obligation to share this information and they believe "they have met ACL obligations to my purchase".

Opened a new case with consumer protection agency, and I believe this will ending up going the court.

If you thinking to buy Lenovo products, DONT. As after sale support is extremely annoying.

Bought a Lenovo ideacentre about 4 years ago. After three years the cooling fan started making a lot of noise. Lenovo quoted $300 to replace it. I replaced it myself for under $100. After another year it started freezing intermittently and disk usage would go up to 100% and stay there. After a lot of my time running tests, installing updates as provided by Lenovo technical support and totally reinstalling the Windows operating system, it is no better and they want to charge me $400 to replace the $100 hard drive but won't guarantee that will fix the problem. I won't be buying another Lenovo product.

I have now taken Lenovo to the New Zealand Disputes Tribunal and have been awarded a full refund of the original purchase price.

The referee at the tribunal stated that "the computer failed to meet the acceptable quality standard set down in the Consumer Guarantees Act."

this is a piece of crap if you haven’t buy I suggest you not to but if you bought already... well poor thing get yourself ready to deal all the nightmares(which i am 100% they’re coming on their way such as infinity of breakdown-restart loops and unable to connect wifi) the bad quality product brings to you and the most useless and time-consuming low efficient costumer service ever.

Purchased an extended warranty with Thinkpad and I have had so many charging issues making the machine unfit for purpose. Shocking customer service, closes tickets automatically when trying to access support. Keep getting told my machine has different issues, but no elaboration... and now I am told I have to pay to get it fixed even though I have over a years warranty left! Not acceptable service.

My Lenovo Yoga is a lemon.
Poor quality Lenovo yoga is valued at $2500 bought in June 2020.
Problems occurred by August 2020
Useless by September 2020
Support is crap, only focus is on closing the ticket.
Stuck in crap Lenovo cycle of having to wipe the whole laptop for a restart or send it in for service
- who on earth has time for that?!
I didn't buy a sub $1000 laptop because I wanted to avoid issues, I bought a high-spec Lenovo Yoga ($2500 at JB HiFI) and my Lenovo Yoga has been very dissapointing.
I really wish I hadn't bought a Lenovo

Waiting for our new computers. Yay.. :)