lenovo.com.au Arvostelua 

We placed an order for 50 Type-C cables for one of our clients. At the time of placing the order online, there was no clear indication that the products were on backorder. After completing the order, we were then given a shipping date almost one month later.

the situation became even worse. The delivery was subsequently delayed by another six weeks, creating significant disruption to our client commitments and planning.

We raised multiple complaints and escalated the matter with Lenovo Australia, expecting the issue to be investigated and resolved. However, despite the escalations, nothing meaningful was done to resolve the situation or provide an acceptable outcome.

For a business placing a bulk order, this level of communication, transparency and customer service is simply unacceptable. If a product is on backorder, customers should be clearly informed before placing the order, not after the order has been confirmed.

Based on this experience, I cannot recommend Lenovo Australia for business or bulk purchasing. The lack of transparency around stock availability, repeated delays and poor handling of the escalation have seriously damaged our confidence in Lenovo as a supplier.

I purchased a Lenovo Yoga 7i directly from Lenovo. At the time of purchase, the product page displayed Intel Core Ultra 7 information, including a prominent Ultra 7 badge. The laptop I received contained an Intel Core Ultra 5 322.

I contacted Lenovo and provided screenshots showing the information that was displayed at the time I purchased the laptop. What concerned me further was that, after I raised the issue, the product page was subsequently changed, including the Ultra 7 information being changed to Ultra 5.

I have included the screenshots with this review for reference. The first two show the information that was displayed when I made my purchase, while the second two show the same product information after I raised my complaint with Lenovo and the page was changed.

I have repeatedly asked Lenovo to explain the conflicting specifications and why the page was changed after my complaint, but so far those specific questions have not been addressed. I have also had difficulty communicating directly with the team handling my case and have had to keep going through general Customer Care.

I have now returned the original laptop and separately purchased a higher-specification Yoga for $2,199 because I didn't want to miss the sale while waiting for the matter to be resolved.

My main frustration isn't simply that there was an error, errors happen. It's the lack of a clear response addressing the evidence I've provided and the changes made to the product page.

I will update this review if Lenovo properly addresses and resolves the matter.

I actually can't even articulate how horrible this company is. I was sold a faulty laptop, I tried to get it fixed, but Stephanie from the legal department refused, even though it was under a year old. She told me to take Lenovo to court. Such an odd approach. I have been speaking to others with similar experiences, so please feel free to also reach out, we are looking at organising a class action.

Feels generous giving one star. Complete and utterly irresponsible with after sales service, in fact Aus & India contact centre were addressing a local issue. NEVER, REPEAT NEVER NEVER buy Lenovo online. And if you do do it at your own risk. Especially from their NZ online shop.

I strongly recommend staying away from Lenovo laptops based on my experience.

From almost the moment I bought the laptop, I started having technical problems. Within only 2–3 months, the keyboard began developing issues, and after around one year it stopped working completely.

The warranty/repair experience has been just as frustrating. I was told I could send the laptop away, but I could not be without it for 4–6 weeks because I need it for work. Lenovo then wanted to charge me around $200 just to send someone to inspect a laptop that had developed problems so soon after purchase.

Eventually the laptop stopped working properly and I handed it to JB Hi-Fi for repair. It has now been around 8 weeks and I still have no proper update or resolution. Every time I follow up, I am told, “We will let you know” or “Someone will call you,” but nobody calls and nothing seems to happen.

For the amount of money these laptops cost, I expected much better quality and much better after-sales support. Instead, I have had repeated technical problems, a failed keyboard, an extremely lengthy repair process, and very poor communication.

My advice: save yourself the frustration and your money and choose another brand. I certainly would not buy Lenovo again.

I purchased a large monitor / commercial display from them, and although it said ships in 10 days, and I confimed this with them separately and said I'm travelling in a month, they still took a few months to deliver, an on top of that, they did not email the tracking link so I had no idea they shipped it when nobody was home!

I did communicate to their support several times within the month to confirm that they had the device in stock, or I'd cancel the order, and also that they would tell me before shipping so I could get a friend or relative to open our house and receive the shipment there, but no, they lied and reassured me falsely, and then shipped it after 2 months or so after we were out-of-state and did not even send an email before shipping or after, with or without tracking!!!!

They left the item delivery sitting outside in our carport even though it was clear no one was home, and then forcefully delivered it to one of our friends at their house against their wishes!

I should never have believed them in the first place, and cancelled the orderwith refund as soon as they did not ship withing the 10 days.

In fact, I'm pretty sure they are listing and selling products on their website that they do not possess and have no idea when they will arrive.

Absolutely horrific !! the worst company to buy from online !!! if you can buy the laptop from a retail store in Australia do it and avoid their customer service . i have place a big order a week ago , they took the money and they keep asking me for a confirmation for my payment . You cant get ahold of any human , its all AI chat . The order hasnt even been confirmed after a whole week and they cant even answer any question properly

How do I get an actual repair service in Lenovo Australia?!!

I raised 2x Lenovo service tickets for repair, 2031306313 & 2031306203. Followed up 7 times;

1. Lenovo originally claimed, repair resolved.
2. Lenovo claimed the tickets are closed.
3. Lenovo claimed my email is locked.
4. Lenovo claimed they escalated to unlock my email.
5. Lenovo claimed they re-escalated and I should wait, 24 - 48 hours.
6. Followed up and requested Lenovo to share management details or email.
7. Lenovo lost my details and wanted me to resend all the details, AGAIN!

Absolutely useless Lenovo Warranty Service in Australia! Rubbish!

I have purchased online a Lenovo Smart Performance 1YR subscription 0n the 3rd of June.
after payment i was informed the app I paid for will be available to download after 24 hours.
I asked for a refund because my pc was in urgent need or fixing and have no time to wait.
I was reassured that the cancellation has been started,
but has not been confirmed.
days later when checking my order status it stated "product was delivered " on the 2nd of June
2 days before my purchase.
I never received any notification how and when to obtain the product.
started a number of chats with different customer support staff - all very polite and full of promises -
BUT NO ACTION
So I paid for something what I never received
STAY AWAY FROM THIS MOB
I found a freely available app from MS to fix my pc
called PC Manager

I only just placed an order and already wish I hadn't. You can not get a hold of a human via phone, they use WhatsApp and if you ask a question and you don't respond to their reply within a minute of them replying they close your case and you have to start all over again. My order was placed yesterday and has only shipped this morning and I already wish I hadn't purchased from Lenovo.

Bought a Legion 7i. Product aside, Lenovo AU’s after-sales service is awful. I emailed multiple times asking for a simple shipping update and whether I could switch from standard to express due to an urgent situation. I have not received my product or any response to date. They remained completely unresponsive when I emailed the customer care team and chat option. What a let down! Customer service seems to care only about sales and commission. Once you’ve paid, you’re on your own. No accountability, no follow-up, no care. This is a huge detractor for anyone considering spending money on this brand. A tech company that can’t communicate after purchase/provide any support is not worth the risk.

Very poor services provided by the Support Services

After sales service from Lenovo is absolutely appalling. My six month old laptop first started not recognizing Bluetooth. After a couple of days it would recognize it again. Then two weeks ago it stopped charging. I am still waiting for the laptop to be collected for repair. Despite my issue being “prioritized” and “escalated”, I hear nothing from them unless I call (which I am now doing daily).

I have just purchased a laptop from HP because I need one for work.

I bought a very overpriced thinkpad in hopes of using it for a long time. The alleged sturdiness is nonexistent and for the first time in my life I saw a laptop not working at all. The customer service asks for 200 AUD for on site repair, otherwise I have to wait 12 days for the start of service. If you have money to throw away, pick Lenovo thinkpads. SCANDAL

I went to 4 stores today looking for a Lenovo charger and thought it hopeless, but as soon as I rang the Lenovo number the customer service from the staff was above and beyond; friendly, helpful and exactly what is expected from such a great company. Thank you, Mon for such great service today.

We purchased an yoga, the screen stopped work and then once fixed it lost all system functions. Couldn't reinstall window so we had to completely wipe the laptop and reinstall windows and driver. The cursor was never the same. Now sitting with the manufacturer.

Bought another Lenovo, not even a month old and it literally just shut down. The laptop just stopped working and have now had to wipe this one.
Un Friggen believable. Never again will I buy a lenovo. The good thing is I bought it through Harvey Norman's so I will be handing both back and getting a diferente brand.

TERRIBLE PRODUCT AND CUSTOMER SUPPORT
After owning my Lenovo Yoga 7i for 8 months the battery began swelling. When I took it back to the store I bought it from I was told that it was a dangerous manufacturer fault (fire hazard). It took over a month for Lenovo to pick up the computer from the store (I live in metro Melbourne) and complete a "repair". When I got the computer back it lasted one week before it broke again (again a manufacturer defect) and as it was under warranty I decided to go directly through Lenovo this time. I thought it would be quicker! However, I called 3 hotlines before I found someone who could help and more than a week later I am still waiting to hear back. The soonest they will be able to even pick it up is weeks away. I have owned this computer less than a year and it has been a massive hassle. STAY FAR AWAY FROM LENOVO.

My daughter's Lenovo Ideapad developed a keyboard fault about two months outside the warranty period. The bottom two rows of keys stopped working. The product was not accepted as a warranty repair. I had it seen to by a local computer person who found the ribbon cable connecting the keyboard to the mainboard had been partially pulled out of its socket as a result of the way it was installed causing the battery to apply constant pressure against the cable, leading to it partially pulling out over time. This is either a design flaw and or sloppy assembly and caused a great deal of inconvenience and considerable expense to have rectified. Google and YouTube searches have revealed this to be more than an isolated incident peculiar to my machine.

After much arguing over the last few weeks Lenovo finally admitted there was a fault with my laptop and replaced the SSD and the motherboard. Their technician said that the data I had stored on my separate, second drive was safe as he re-installed windows on the replacement SSD. So, WHY DID THE RE-INSTALLATION ON MY "C" DRIVE WIPE THE DATA FROM MY SECONDARY STORAGE DRIVE???????????????????????????? I have now lost EVERYTHING. I specifically used a separate, second drive for storage of docs and over 20 thousand photos to prevent this from happening - but Lenovo have managed to lose my data regardless. So that's 2 failed laptops and one complete loss of data in the last 6 months with Lenovo.