I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht. I didn't get any reply on the technical side of my question, exce... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied. There was no back and forth, no super detailed requests, etc. My vid... Näytä lisää
Yritys on vastannut
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the nec... Näytä lisää
Yritys on vastannut
I received feedback quickly and clearly. The instructional help changing the settings didn’t work exactly as described (the blinking light never blinked), but still worked :). I am concerned that the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
LELIT srl is an Italian company specialized in the design and manufacture of prosumer coffee machines and ironing systems for domestic use. The business was founded in 1986 and has gained popularity and importance over the years and today it counts more than 200 employees, of which 80% are women. In 2022 LELIT srl has joined the Australian Breville|Sage Group limited. Thanks to the determination, experience and advanced research and development, LELIT’s products are unique and differentiated, making it a recognizable brand worldwide. Granting the highest quality is always the main goal, for this reason all LELIT products are designed and produced in Italy and the whole assembly process is made in the headquarter of Castegnato - Brescia. LELIT manufactures products that ensure quality, reliability and efficiency and can count on numerous partners all over the world among authorized distributors and repair centers. Essential in the politics of LELIT is the attention towards its employees, creating a respectful and pleasant working place, and towards the environment. All decisions are driven by the idea that “a better future needs a sustainable present”, implementing day-by-day eco-friendly solutions. LELIT turns passion into performance, every day.
Lelit Support
Yrityksen kirjoittama
- LELIT is ready to power your passion
- Please visit https://www.lelit.com/support/ and select your country. LELIT experts are qualified to show you the best side of the performance. Always at your disposal: from helping you with the choice of your new LELIT product to providing support whenever you need assistance. LELIT is ready to power your passion. Wherever you are. All over the world.
Yhteystiedot
Viale del Lavoro, 45, 25045, Castegnato, Italia
- lelit.com
4,2
Hyvä
227 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful support
We had an issue with our machine and Lelit helped us with a replacement quickly.
23. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Rebecca,
thank you very much for your kind and positive feedback!
Happy to read that we have offered you a valid support.
Kind regards,
LELIT team
I habe keine Antwort beim technischen…
I habe keine Antwort beim technischen Aspekt meiner Frage erhalten, abgesehen davon, dass meine Machine noch unter Garantie steht.
I didn't get any reply on the technical side of my question, except that it is still on guarantee which I already knew.
14. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Gerasimos,
we are aware that we did not fully answer your question. Our suggestion was to reach out to your direct reseller and follow his instructions for assistance under warranty.
Should you need further technical information, we remain at your disposal.
Kind regards,
LELIT team
Quick and satisfying solution
It felt like Lelit looked at content I provided thoroughly and came to a quick assessment and a solution that I was satisfied.
There was no back and forth, no super detailed requests, etc.
My videos clearly showed a problem that an almost new machine shouldn’t have and made the switch.
15. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Jorge,
we thank you for your positive feedback.
Offering support at distance is not always possible, in your case you have also described the scenario very well - thank you very much!
We remain at your disposal, enjoy your coffee!
LELIT team
Vastaus yritykseltä Lelit
Thank you very much, Andrea!
We must thank you for taking the time to send us your feedback!
We remain at your disposal,
Kind regards from LELIT team
Steam Wand
Steam Wand
Our steam wand was have a few issues, but the team went above and beyond to solve it.
Thankyou!
17. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Sara,
your feedback is valuable for us, thank you so much!
And thank you for your cooperation. Happy to support further, if necessary.
Warm regards from LELIT team
Great products and easy to use.
15. huhtikuuta 2026
Vastaus yritykseltä Lelit
Thanks for the feedback! Glad you’re enjoying it and finding it easy to use!
Great Support
Ms. Enrica and her team went above and beyond to make sure my problem was solved. I had an issue that was preventing me from using my beloved Lelit Bianca. Ms. Enrica quickly guided me through the necessary steps and kept the conversation going until my problem was entirely solved. I thank them for the support they provided.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lelit
Hello Emre,
Thank you very much for your kind words.
We’re truly glad Enrica and the team could support you and help resolve the issue with your Bianca.
Your feedback means a lot to us! Thank you!
Warm regards,
LELIT team
Hervorragender Service
Hervorragender Service, sämtliche Bestellungen wurden pünktlich geliefert und waren sicher verpackt.
2. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hallo Roman,
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr, dass Sie mit unserem Service, der Lieferung und der Verpackung so zufrieden sind.
Wir stehen Ihnen weiter zur Verfügung,
Mit freundlichen Grüssen,
LELIT Team
Did not provide any assistance
11. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Gabriele,
Thank you for your feedback.
Yet we’re sorry to read that your experience did not meet expectations.
We remain available if you would like to share more details regarding your case and requests, so we can assist you further.
Thank you very much!
Kind regards,
LELIT team
Great Customer Service 👌
Great Customer Service. Super fast and responsive. Thank you!
2. huhtikuuta 2026
Vastaus yritykseltä Lelit
Thank you! We're always happy to help. ☕
I was experiencing difficulty with my…
I was experiencing difficulty with my Lelit and I received quick help from the support team.
7. huhtikuuta 2026
Vastaus yritykseltä Lelit
Thanks for the review! We're glad we could get you sorted out quickly. Enjoy your machine!
Exceptional customer service from…
Exceptional customer service from Enrica.
Quickly replies, and very helpful.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Lelit
Hello Peter,
Thank you very much for your kind feedback!
We're delighted to read that our team provided quick and helpful support.
We remain at your disposal,
Kind regards,
LELIT team
Staff was helpful with their advice and…
Staff was helpful with their advice and solved my problem!
7. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Brendan,
Thank you so much for your feedback!
We're glad our team could provide helpful advice and support you in resolving your issue.
We remain available for further support, if necessary.
Kind regards,
LELIT team
Better service for Canada.
I think the service I got could have been much better. My Mara X V2 was having some issues. The place I bought it from in Toronto wouldn’t fix it (we live far away and they wouldn’t let us ship it back in the original box). I think Lelit shouldn’t let people sell their machines if they won’t support them.
I contacted Lelit. It took a while to get a reply. When I got a reply I sent in a video and the serial number and proof of purchase. I was simply told to contact another store in Montréal and provide them with all the information again. Lelit could have forwarded the information to the store since they were already replying to me it wouldn’t have actually taken more time to cc someone. This just put more work on me rather than being helpful.
Ultimately, I found a store in Calgary that helped me, sold me the parts I needed (upper thermostat failed but I replaced the anti vaccum valve and the 3 bar pressure relief as well, which could have been conveyed by Lelit easily). I also descaled the unit which, again, could have been easy to convey.
The unit is not even two years old. It didn’t need a lot of work. But it certainly didn’t make me feel supported with a run around rather than actual help and support.
26. maaliskuuta 2026
Vastaus yritykseltä Lelit
Hello Michael,
Thank you for sharing your experience — we’re sorry to read that our support did not meet your expectations.
We understand how frustrating it must have been to manage multiple contacts and repeat information. Your point about coordination between us and our partners is absolutely valid, and we will take this into account to improve how we handle similar cases in the future.
At the same time, we’re glad to hear that you were eventually able to resolve the issue and get the support you needed.
Your detailed feedback is very valuable and helps us identify where we can do better, both in communication and in guiding our customers more effectively.
Thank you again for taking the time to share this with us.
Warm regards from
LELIT team
Machine did not work
Machine did not work. Emailed and called and
no response. Returned to vendor
28. maaliskuuta 2026
Vastaus yritykseltä Lelit
We’re very sorry to hear about your experience and that the machine did not work as expected.
We did respond to your inquiry within our expected timeframe, but it’s possible our reply may have landed in your spam or junk folder. We’re sorry if our response didn’t reach you in time to help, as that’s certainly not the experience we want you to have.
Please let us know if there is anything else we can help with!
Lelit didn't leave me hanging. I feel like I chose well.
The whole process of requesting support
has a frustrating delay period built into it and it feels disconnected, like talking to yourself, adding details to a support ticket only to wait a couple days for an email response, but at no point did I feel like I was left hanging, nor did you fail to ultimately resolve my issues. Despite shipping-related damage and other issues, I feel like I ended up with a machine that will last for many years. I could have gone with a more expensive machine, but I was looking for PERFORMANCE, and I'm still quite satisfied with my decision to go with Elizabeth.
26. maaliskuuta 2026
Vastaus yritykseltä Lelit
Thank you for taking the time to share a review, we really appreciate your honesty and your patience throughout the process.
We’re sorry that parts of the support experience felt slower and a bit disconnected at times. That’s valuable feedback for us, and we’ll take it on board as we continue improving how we support our customers.
At the same time, we’re really glad to hear that you ultimately felt supported and that your issues were resolved.
It’s great to know your Elizabeth is delivering the performance you were looking for and that you’re happy with your decision.
Happy brewing!
Responded quickly and quickly resolved…
Responded quickly and quickly resolved small issues with machine
1. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Stacy,
Thank you very much for your feedback!
We are glad we could respond quickly and help resolve the issue with your machine.
We remain at your disposal,
Kind regards,
LELIT team
Terrible support experience
Terrible support experience. Not willing to provide any assistance. Sending me to original dealer ( machine was bought in North America) so they can arrange it to be fixed in Europe. I don’t if this malice or lack of imagination. Dropped 3k euro to be mistreated like that, we will move to another machine given the chance.
1. huhtikuuta 2026
Vastaus yritykseltä Lelit
Hello Paulina,
Thank you for taking the time to send us your feedback.
We are sorry to read about your disappointment and understand your frustration.
Please allow us to clarify that our European service partners are not authorized to work on machines originally produced for markets with different electrical specifications and voltage standards, such as North America. This is the main reason why you were referred back to the original dealer network, which is the correct channel for products built for that market.
We understand that this may feel inconvenient, and we are sorry for the frustration this has caused. The intention was not to leave you without support, but to direct you to the service network equipped to handle your specific machine safely and correctly.
If there is anything else our support team can do to help you, please do not hesitate to reach out to us. Thank you!
Kind regards,
LELIT team
Beautiful espresso machine
Beautiful espresso machine, amazing coffee!! So well made, and great customer service.
31. maaliskuuta 2026
Vastaus yritykseltä Lelit
Thanks so much for the wonderful review! We're thrilled to hear you're enjoying your machine and the coffee it's producing.
Very helpful
31. maaliskuuta 2026
Vastaus yritykseltä Lelit
Hello John,
Thank you very much for your feedback!
We remain at your disposal for future reference or help, if needed.
Kind regards,
LELIT team
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