LED EstheticsArvostelua 

I was so pleased with my Glo mask and the customer service that I bought one for my adult daughter at Christmas!! No need to bug them about a problem ; they respond quickly and cheerfully fix any problem. I use the mask 6 times a week and my 76 year old skin has a natural glow and a much more even texture. I am thrilled with the results!!!

Customer service was fantastic when I placed my order. Excited to receive and start.

I purchased my glotech mask and collar and have been using almost daily for 3 weeks. I already see a difference in wrinkles on my neck. Last night, the mask started flickering and shut off prematurely and would not stay on due to a possible loose connection between the cord and power pack. I emailed customer service and within 12 hours they responded and were able to send a replacement mask out. I was very concerned I would have a difficult time with such an expensive item and Nicole was very helpful!

I had purchased a bundle that included the hair, face & neck. I noticed that my remote for my mask would slip out with the slightest movement which for me was an inconvenience because I am a multitasker. Upon emailing the company, they were responsive with several emails and was sent another remote. Hoping for the best, but unfortunately the remote was slipping out still, thankfully they were able to send me a replacement that I am currently waiting on. I am pleased with their prompt responses, and customer service!

I love my GloTech mask. I got for Christmas. I actually can tell a difference in my 75yr old jowls!!! Also, I think my pores look better.

Wonderful customer service! You will not regret buying from this company!

Excellent customer service

I had a couple of ordering issues, reached out to them and it was handled immediately. Very highly satisfied with them and their understanding! can't ask for a better company to work with for customer service.

Incredible … customer service is out of this world … will definitely purchase from them again soon 🙏🙏 (specifically Shane :)
Michelle

Customer service is top notch!! I had an item missing from my order and within 12 hours that item was shipped priority. Thanks so much!

I had to reach out to customer service as I had not received my shipment within the expected timeframe. Customer service responded the same day, looked into the issue and my order was shipped out that day.

I had researched red light therapy and this product seemed to fit the bill for me. I ordered both the neck attachment and the mask. On the facemask, there was a malfunction in the USB connection, which caused the lights to flicker and only go on intermittently. So I contacted customer service and they immediately responded and after I documented my issue, immediately issued a replacement unit. They were very professional and responsive! As far as results, I have only gotten significant time with the neck mask and the other day I looked in the mirror after perhaps 7 weeks of doing it 10 minutes a day mostly every day (I miss a few.) and I was like, wow, this thing really does work. Skin thickness and smoothness noticeably better. That was encouraging and I look forward to continuing with my new replacement face mask.

I had to contact customer service of delivery issue. They were quick to answer the call and were very polite while helping me with my issue. The best part is the issue was resolved in the first point of contact.

Greatly appreciated the promptness of their response to my inquiry.

Excellent customer service from Nicol and a wonderful product. This company truly stands behind its products. I am very happy with both the customer service and the results I have seen after using the LED mask for two weeks.

Shane offered prompt and professional service. She responded to my emails quickly, and even called to walk me through my products.

After reaching out to customer service via a phone call I was directed to send a video showing my issue. I sent it and within a couple hours I had a resolution. Excellent communication.

My first order was a preorder in 2023 so it took a little while to arrive but that was expected. The mask and collar that I purchased have worked very reliably and effectively. I recently loaned them to a friend and she misplaced one of the remotes. I reached out to this company via instagram and they responded within minutes with a link to replacement parts, and were incredibly helpful and went above and beyond.

I just bought the mask and collar duo and was confused by the charging directions. I finally sent a txt asking for help and they called me within the hour. Unbelievable! They helped me troubleshoot and it works great. Amazing service.