Products are good quality and competitively priced - however, delivery is poor. Website states products will arrive in X days. After said days, call CS only to be told they haven’t been shipped yet be... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered two glazed paired doors and a door pair maker strip and they look fantastic together. Ordering them online was a breeze and when I went to collect them at the Hartlepool hub ,the lads ther... Näytä lisää
Yritys on vastannut
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Ove... Näytä lisää
Yritys on vastannut
Leaders Floors/Trade , as a company, can be a little bit ' hit or miss', mainly due to being unable to get them to answer calls....but another time they'll answer swiftly and obligingly. After a fair... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä leadertrade.com
Yrityksen kirjoittama
Leader Trade is a leading distributor of high quality products for the home and trade.
We strive to bring new products and innovative designs to the UK market first, and why our unmatched service is welcomed all around the UK. At the very heart of Leader Trade's business, is our long-term business partnerships with global product manufacturers and importers. We work with some of the biggest global brands, to ensure that our products offer the very best in quality materials - while offering unique features and sustainability. If you want a supplier that offers great products at the UK's best prices – why not contact us today.
Yrityksen kirjoittama
- 🏠 100's of new items added every month
- 💷 The UK's lowest trade prices
- 📱 Shop via desktop tablet & mobile
- 💖 Trade account benefits available
- 🗺️ We ship to the whole of the UK
- 🚚 VIP delivery from £29
- 🦮 Expert help & advice available
Yhteystiedot
103 Whitby Street South, TS24 7LH, Hartlepool, Yhdistynyt kuningaskunta
- 01429241270
- help@leadertrade.com
- leadertrade.com
4,0
Hyvä
917 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
One of the doors had a split on the…
One of the doors had a split on the edge
Doors living is not hard wood as it should!
In all this old houses I have to trim the sides..so after this, varnishing is not gonna match the hard wood paterns
14. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for taking the time to share your feedback. We’re sorry to hear that one of the doors arrived with a split and that the material did not meet your expectations. We understand how important consistency and quality are, especially when working on older homes where adjustments are often necessary.
Your comments have been shared with our quality control team so we can review and improve both our materials and packaging processes. We appreciate your insight, and we're always looking for ways to ensure a better experience for our customers.
If there's anything we can do to further assist you, please don’t hesitate to get in touch with our customer service team.
Kind Regards,
Belinda Everett - Trade Supervisor
Vastaus yritykseltä leadertrade.com
Thank you for your kind recommendation! We're delighted to hear that you were pleased with the communication, speedy delivery, and the quality of our products.
Your feedback means a great deal to us, and it's always rewarding to know we've delivered a positive experience.
Kind Regards,
Belinda Everett - Trade Supervisor
18mm oak work top
The oak top was lovely apart from it had very little packaging a few nasty marks nothing that MGMB camper conversion couldn’t sort
8. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your feedback and for choosing us for your oak worktop. We're glad to hear you were pleased with the quality of the oak itself, and that MGMB Camper Conversion was able to resolve the issues.
We appreciate you bringing the packaging concerns to our attention. Your comments help us identify areas for improvement, and we will certainly review our packaging process to ensure better protection during transit moving forward.
Thank you again for your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Poor standard
Purchased 6 louver doors, described as painted and ready to hang…they’re primed, with filler poorly applied, dents and marks all over, out of wind.
Doors were being hanged in pairs, with two doors laid next to each other - the middles are touching with 5-6mm gaps on the tops and bottoms.
15. huhtikuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that the louver doors you received did not meet your expectations.
We aim to ensure that all our products are accurately described and thoroughly quality-checked before dispatch. It’s disappointing to hear that the doors arrived with imperfections and alignment issues, and we apologise for any inconvenience this has caused during your installation process.
Your comments regarding the finish and the fit of the doors have been noted and will be passed on to our quality control team for immediate review. We want to ensure this is addressed and, where possible, prevented in the future.
Kind Regards,
Belinda Everett - Trade Supervisor
NOT THE BEST EXPERIENCE
They tried to help but after the mess they created but still not very compassionate. the way they said they put extra box of one flooring infact many of the tiles were damage but when I email them they never responded to it. and When i call and spoke to abigail she said the guy was on holiday and he will call me or reply my email that never happen either.
30. huhtikuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your feedback, and we're truly sorry to hear about your experience.
We sincerely apologize for any inconvenience caused by the damaged flooring tiles and the delay in our response. It’s clear we fell short of providing the level of service and communication you expected—and rightly deserve.
We understand how frustrating this must have been, especially after being assured of a follow-up that did not happen. Please know that this is not reflective of our usual standards, and we are addressing this internally to ensure it does not happen again.
Kind Regards,
Belinda Everett - Trade Supervisor
Poor delivery Service
The product was good and the delivery came when i was informed it would but I'm scoring this as a 3 star because of delivery. I bought the product online and it was not until i completed the purchase including the £29 delivery charge that i realised i had to wait 14 days for delivery from LEEDS to Glasgow.
This was clearance stock so it would have been ready to ship immediately.
Leader Trade need to improve their delivery especially when charging such a high amount
14. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your honest feedback. We're pleased to hear that you were satisfied with the quality of the product and that your delivery arrived as scheduled.
We do, however, regret that the delivery timeline and associated cost did not meet your expectations. We understand your concerns—particularly when purchasing clearance stock that’s expected to be ready for immediate dispatch. Your comments are valid and have been shared with our logistics and management teams as we continue to evaluate and improve our delivery services.
We truly value your business and appreciate you bringing this to our attention. If there’s anything further we can do to assist, please don’t hesitate to contact our customer service team.
Kind Regards,
Belinda Everett- Trade Supervisor
Very easy to order and delivery…
Very easy to order and delivery excellent arrived a few days from order. Friendly delivery arrived on time I would definitely use this company again.
14. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you found the ordering process easy and that your delivery arrived promptly and as expected.
Our team strives to provide a smooth and reliable service, and it’s always rewarding to know we’ve met that goal.
Kind Regards,
Belinda Everett - Trade Supervisor
Driver delivered as planned
Driver delivered as planned. Perfect delivery, doors and response.
21. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä leadertrade.com
Thank you for taking the time to share your feedback. We're thrilled to hear that your delivery went smoothly and met your expectations. It’s great to know our driver provided prompt and professional service.
Your satisfaction is very important to us, and we truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Always offer me great prices
Always offer me great prices, my account guy Stuart helps me out when I need stuff sorting and doesn’t try and constantly sell me things like other well known companies. Probably deserves a bonus. Overall never had a bad experience yet and look forward to shopping again.
9. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you consistently receive great service and value from our team, and especially pleased to know that Stuart has been so helpful and supportive. We'll be sure to pass on your feedback—he’ll be thrilled to hear it (and we agree, he’s a real asset to the team!).
It's great to know that our approach stands out from the rest, and that you feel looked after rather than sold to.
Kind Regards,
Belinda Everett - Trade Supervisor
Vastaus yritykseltä leadertrade.com
Thank you for your feedback! We're pleased to hear that your delivery arrived on time and everything met your expectations.
Kind Regards,
Belinda Everett - Trade Supervisor
Great service
Great service, great product and great communication at a great price
12. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your fantastic review! We're thrilled to hear that you were pleased with the service, product, communication, and pricing. Providing a smooth and positive experience for our customers is always our top priority, and it's great to know we hit the mark.
We truly appreciate your support and look forward to working with you again soon.
Kind Regards,
Belinda Everett - Trade Supervisor
Great company
Great company. Great driver. Great tracking. Products have always arrived on the date given. No complaints.
8. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your kind words and for taking the time to leave such positive feedback. We're delighted to hear that you've consistently had a great experience with our team, from our drivers and tracking to the timely delivery of your orders.
Your satisfaction means a great deal to us, and we're glad to have earned your trust.
Kind Regards,
Belinda Everett - Trade Supervisor
I am not satisfied with the door I…
I am not satisfied with the door I received. upon inspection there are visible scratches on the surface and lot of damages, which is very disappointing for a new product. I expected better quality and attention to detail. I hope the seller addresses these issues promptly.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Door damaged on arrival and not wrapped…
Door damaged on arrival and not wrapped and door handle missing still not received a call or email back.
Despite the response below Abigail from leader trade will not refund my damaged and unwrapped door or missing handle this needs to be escalated as I am finding the correspondence extremely aggressive and unhelpful.
9. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your review, and we’re very sorry to hear about the condition in which your door arrived and the delay in communication regarding the missing handle.
We’d like to kindly clarify that the item purchased was a B-Grade door, which is sold at a reduced price due to minor cosmetic imperfections. These products are clearly described as such at the point of sale, and while some marks or blemishes may be present, they should still be fit for purpose and handled with care during delivery.
The lack of wrapping and the missing handle are not acceptable, even for B-Grade items, and we apologise for the inconvenience this has caused.
Thank you for your patience, and again, we apologise for the frustration caused.
Kind regards,
Belinda Everett - Trade Supervisor
Great doors delivered on time
Great doors delivered on time, much better price than our usual supplier. We will definately use again. Thank you.
7. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your positive feedback! We're delighted to hear that you were pleased with the quality of the doors, timely delivery, and competitive pricing. It's great to know we’ve earned your trust, and we truly appreciate your intention to return.
Kind Regards,
Belinda Everett - Trade Supervisor
Quick delivery
Quick delivery. Delivery driver helped unload and take 25 meters to where we needed it. Great product and service
8. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your kind review! We're glad to hear your order was delivered promptly and that our delivery driver was able to assist you on-site. It's great to know you're happy with both the product and the service. We truly appreciate your support.
Kind Regards,
Belinda Everett - Trade Supervisor
Liberty Oak Internal Doors look great
The delivery of our new Liberty Oak internal doors was on time which meant our Joiner could fit them straight away. We were really pleased once the doors were fitted.
6. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your wonderful feedback! We're so pleased to hear that your Liberty Oak internal doors were delivered on time and that everything went smoothly with the installation. It’s great to know you’re happy with the finished result.
Kind Regards,
Belinda Everett - Trade Supervisor
great company
Dealt with Stuart in the trade dept who is super efficient and on the ball. Great company
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä leadertrade.com
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear you had a positive experience with our trade department. Stuart will be especially pleased to know his efficiency and support stood out.
Kind Regards,
Belinda Everett - Trade Supervisor
Samples were what we asked for only…
Samples were what we asked for only problem was courier took long time to deliver and the package was damaged .
2. toukokuuta 2025
Vastaus yritykseltä leadertrade.com
Thank you for your feedback. We're pleased to hear that the samples met your expectations, but we're very sorry to learn about the delay and damage during delivery. While we do our best to ensure prompt and secure shipping, we understand how frustrating this experience must have been. Please know we take these matters seriously and will be reviewing this with our courier to help prevent future occurrences. If there’s anything further we can do to assist, please don’t hesitate to reach out.
Kind Regards,
Belinda Everett - Trade Supervisor
Good product
Good product. Delivery was excellent. Happy customer.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä leadertrade.com
Thank you for your kind words! We're glad to hear you're happy with the product and that the delivery met your expectations. Customer satisfaction is very important to us, and it's great to know we’ve made a positive impression.
Kind Regards,
Belinda Everett - Trade Supervisor
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