Leo Express Arvostelua 47

Bought tickets in advance for this bus from Zdiar to Krakow. Bus either didn't turn up, or went straight past us at the bus stop. Left us stranded and we had to pay 130 euros for a taxi to Krakow. Customer service was useless. They couldn't tell us where the bus was. Then they provided "proof" that the GPS of the bus showed they had gone past the bus stop and said that therefore they couldn't refund us. This bus company is so unprofessional it shouldn't be operating.

Have been travelling with Leo Express six times now at different times of the day/night, and never had a single problem. They were perfectly on time.

Last time my flight was delayed, so I arrived later and would have missed the bus. I called their service hotline, and they asked the busdriver to wait a few minutes, which he did.

Can only recommend them!

I was travelling Katowice to Vienna and while they were taking our luggages they did not give us baggage stickers and also while passengers were taking their stuffs they did not control.As a result someone stole my tent.I ask for a solution but they did not reply me.It is the worst company ever.

Horrible customer service. Barely answer to emails

Good bus service but the worst customer support I ever had! I guess company need to get a new, more friendly stuff to answer customers letters

on 16th June, 2017 I supposed to have a leo express bus from krakow, Poland main bus stop to Ostrava, Czech republic at 6:30 a.m. I reached bus stop at 5:45 am and waited for the bus till 9 am!!!, the company is sooo terrible that they did not inform me by message or email about its more than 3 hour delay or cancellation of morning first bus to Czech republic !, the company operates through internet so there was not a single piece of information in bus stop information counter and the lady said "oh leo express!, they are always 2-3 hours late". Also, they don't have any registered bus stopping place in the bus stop like all other Polish bus. So they stop where ever there is a free place!! Finally after 9 a.m. a leo bus appeared and they said they are going to Bohemin which is the next city from ostrava and if I ride the bus then I need to take a train to ostrava from Bohemin with my own expense although I bought leo express ticket till Ostrava but not Bohemin. when we rode the bus all customers were in chaos because we have similar sit number from morning first bus and the next bus. So, people were arguing with each other for sitting places!, I also met some other passengers from Malaysia who had another connecting bus from Bohemin to Prague and they couldn't manage the time cause of late first bus and they end up by buying a new train ticket with me in Bohemin train station. So, from my experience I say leo express is the worst bus service till I have and I dont recommend anybody to use this bus service!

Of the three companies competing on railways I like LEO Express the least. Their trains are often and rightfully dubbed "intercity tram". They are not as comfortable as the classic coaches of RegioJet or Czech Railways (ČD). Their service is however better than the state company ČD.
Unclear positioning between the low cost and the premium, ends up being good at neither.
They also seem to be spreading thin, being more concerned about ever-expanding their network to various little towns once a day instead of offering frequent and reliable service on selected routes.